Most popular features of all Customer Management apps
2 reviewers had the following to say about Vivocha's features:
Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat
For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions.
It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Whether you provide a product, or a service, Vivocha can improve your customer service exponentially.