Vivocha Features

Vivocha

Next Generation Customer Interaction Platform

4.5/5 (2 reviews)

Vivocha Feature Summary

  • Multichannel Platforrm
  • Co-Browsing
  • Form Sharing
  • Proactive Engagement Rules
  • Macros & Canned Response
  • Open API
  • SSL Support
  • Page Pushing
  • Complete Customization of Services
  • Agents & Routing Management
  • Google Analytics Integrations
  • Ecommerce Integrations
  • Transcript Analysis & Data Export
  • Visitors Tracking History
  • Voice Call: Click to Call, Call Back Now & Later
  • Video Chat & Call

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Application Integration
Authentication
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Behavior Tracking
Call Recording
Callback Scheduling
Chat
Chat Transcript
Collaboration Tools
Collaborative Workspace
Conversion Rate Optimization
Custom Forms
Customer History
Customizable Branding
Document Management
Email Integration
Event Triggered Actions
Feedback Collection
File Transfer
Geolocation
Instant Messaging
Knowledge Base Management
Mobile Integration
Multi-Channel Communication
Real Time Analytics
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Tagging
Third Party Integration
Two-Way Audio & Video
Video Support
Visitor Tracking
Visual Analytics
Website Integration
eCommerce Integration
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Application Integration
Authentication
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Behavior Tracking
Call Recording
Callback Scheduling
Chat
Chat Transcript
Collaboration Tools
Collaborative Workspace
Conversion Rate Optimization
Custom Forms
Customer History
Customizable Branding
Document Management
Email Integration
Event Triggered Actions
Feedback Collection
File Transfer
Geolocation
Instant Messaging
Knowledge Base Management
Mobile Integration
Multi-Channel Communication
Real Time Analytics
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Tagging
Third Party Integration
Two-Way Audio & Video
Video Support
Visitor Tracking
Visual Analytics
Website Integration
eCommerce Integration
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Application Integration
Authentication
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Behavior Tracking
Call Recording
Callback Scheduling
Chat
Chat Transcript
Collaboration Tools
Collaborative Workspace
Conversion Rate Optimization
Custom Forms
Customer History
Customizable Branding
Document Management
Email Integration
Event Triggered Actions
Feedback Collection
File Transfer
Geolocation
Instant Messaging
Knowledge Base Management
Mobile Integration
Multi-Channel Communication
Real Time Analytics
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Tagging
Third Party Integration
Two-Way Audio & Video
Video Support
Visitor Tracking
Visual Analytics
Website Integration
eCommerce Integration
Visit WebsiteCompare App

Vivocha Feature Reviews

2 reviewers had the following to say about Vivocha's features:

Anonymous
(Internet company, 51-200 employees)

The right platform for top customer experience

2019-01-11

Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

Pros

For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions.

Cons

It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Stephanie Watson

Convert Online Visitors Faster

2013-04-25

Whether you provide a product, or a service, Vivocha can improve your customer service exponentially.

Pros

You can connect to many clients through one platform

Cons

You will need a live chat operator on duty

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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