Vivocha Features

Vivocha

Next Generation Customer Interaction Platform

4.5/5 (2 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Appointment Management
Automatic Call Distribution
Behavior Tracking
Call Center Management
Call Recording
Callback Scheduling
Canned Responses
Chat/Messaging
Collaboration Tools
Communication Management
Customer History
Customizable Branding
Customizable Forms
Email Management
Event Triggered Actions
Feedback Management
File Transfer
Geotargeting
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Offline Form
Proactive Chat
Real Time Analytics
Real Time Monitoring
Real-time Consumer-facing Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transfers/Routing
Video Support
Virtual Assistant
Visual Analytics
Website Visitor Tracking
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Appointment Management
Automatic Call Distribution
Behavior Tracking
Call Center Management
Call Recording
Callback Scheduling
Canned Responses
Chat/Messaging
Collaboration Tools
Communication Management
Customer History
Customizable Branding
Customizable Forms
Email Management
Event Triggered Actions
Feedback Management
File Transfer
Geotargeting
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Offline Form
Proactive Chat
Real Time Analytics
Real Time Monitoring
Real-time Consumer-facing Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transfers/Routing
Video Support
Virtual Assistant
Visual Analytics
Website Visitor Tracking
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Appointment Management
Automatic Call Distribution
Behavior Tracking
Call Center Management
Call Recording
Callback Scheduling
Canned Responses
Chat/Messaging
Collaboration Tools
Communication Management
Customer History
Customizable Branding
Customizable Forms
Email Management
Event Triggered Actions
Feedback Management
File Transfer
Geotargeting
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Offline Form
Proactive Chat
Real Time Analytics
Real Time Monitoring
Real-time Consumer-facing Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transfers/Routing
Video Support
Virtual Assistant
Visual Analytics
Website Visitor Tracking
Learn moreCompare App

Vivocha Feature Reviews

2 reviewers had the following to say about Vivocha's features:

Anonymous
(Internet company, 51-200 employees)

The right platform for top customer experience

2019-01-11

Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

Pros

For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions.

Cons

It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Stephanie Watson

Convert Online Visitors Faster

2013-04-25

Whether you provide a product, or a service, Vivocha can improve your customer service exponentially.

Pros

You can connect to many clients through one platform

Cons

You will need a live chat operator on duty

Source: GetApp
Helpful?   Yes   No
Read more