Vivonet Features

Vivonet

Point of sale management software

3.95/5 (20 reviews)

Vivonet Feature Summary

  • Sales reporting
  • Gift card functionality
  • Quickbooks integration
  • Inventory management
  • Real-time reporting
  • Customer support 24/7
  • Mobile payment solutions
  • Loyalty programs
  • CRM management
  • Payroll management
  • Staff management
  • Market trend forecasts
  • Custom infographics
  • Check splitting
  • Restaurant seating management
  • Training guides
  • Custom menu

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (356 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (157 other apps)
Automatic Notifications (194 other apps)
CRM Integration (129 other apps)
Calendar Management (180 other apps)
Custom Fields (145 other apps)
Customer Database (150 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (158 other apps)
Customizable Templates (165 other apps)
Data Import/Export (173 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Vivonet Feature Reviews

18 reviewers had the following to say about Vivonet's features:

Brian Allen

Awesome POS System

2017-03-30

It's ease of use and the prepopulation of most of the products we use in the database. I ldon't be the drag and drop programming of the registers.

Pros

Streamlined drag and drop product integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Smith

Vivonet and Halo at Teva

2017-03-30

The only concern is the load times for the reports in Vivonet, sometimes I need to close the application and try again later.

Pros

The POS front of house product is great and easy to use.

Cons

The load times for the reports can be frustrating, no report available for separate meal times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Vivonet

No

Source: Capterra
Helpful?   Yes   No
Read more
Ed Fimbres

Vivonet /Halo Experience

2017-04-03

Stable platform but not user friendly for non savvy users. Cashier experience is ok but BOH Item Harmony with Managers has proven to be difficult to understand managing menu items and programming buttons for new users.

Pros

Recipe # Matching and searching, Scanning SKU's

Cons

Exporting, No Real Time programming, waiting over midnight to validate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Vivonet

Best practices should be shared. I've seen a lot of different accounts handle item harmony in many different way resulting in many different outcomes and results. Double entries of the same item, excess plus and items due to too many users, or bad habits.

Source: Capterra
Helpful?   Yes   No
Read more
Laxmi Konwar

Customers first..

2017-04-03

I can usually do all the information and reports pretty easily.

Pros

Simple and easy to use

Cons

Sometime its slow and doesn't update fast

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10

Recommendations to others considering Vivonet

Not really

Source: Capterra
Helpful?   Yes   No
Read more
Nick Paez

Nick's Review

2017-03-30

There are many things such as customization of where the buttons go, not being able to batch edit in Vivonet back office, having to wait for items to be approved and exported before going into the register that is the faults of the overall system.

Pros

Barcodes and the customer support

Cons

Not being able to customize buttons and where they are placed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed Plunkett

Vivonet2017

2017-04-03

Great reports and ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bryan Bain

Don’t waste yiur time ir money with this app.

2018-03-26

Don’t wait your time or money with this app.

Pros

It allows favorites, but doesn’t work most of the time. Updates to IOS updates are extremely slow and the tax is nit updated.

Cons

We are encouraging management to dump it and find something else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
steven adams

I expected better

2017-03-31

during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet.

Pros

i am able to process payments

Cons

the staff behind the service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelley Palaspas

just started

2014-05-21

Set up, customer service, training has all been amazing.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
trina gould

Sodexo / UNE Review for Vivonet POS

2017-04-06

The wait time is very reasonable , and the help line tech's are courteous and knowledgeable.

Pros

Reliability and ease to the user

Cons

The over ring process, cashiers could easily process a sale transaction and than print the slip and write it up as an over ring to take the cash.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Vivonet

Just to tighten up the Over ring process to avoid theft.

Source: Capterra
Helpful?   Yes   No
Read more
Lanette Smith

Vivonet provides a good POS system.

2017-03-30

The system is easy to use and the straight-forward functions make it easy to train new employees. Customer support has been available when needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Penny Peterson

Outstanding and Quick Response Time

2017-04-04

For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day.

Pros

I think its the ease to use and the forever updating and improving of your product.

Cons

I haven't watched a tutorial in quite some time because I found them monotoned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Vivonet

Just keep up the great work and super response time.

Source: Capterra
Helpful?   Yes   No
Read more
shawn andrews

New changes cause 2 hour wait time if you need any support.

2018-03-28

We are also really upsetting customers and losing sales since we can not redeem or load any gift cards because of settings that the card company needs them to deal with.

Pros

I liked that they charged us a lot of money for the hardware and now that we own it they will not service it. Our touch screen has lost sensitivity on the cash out button so the team has to find the tiny sensitive spot that is left to complete a sale. They say they will not service it and we have to buy a new one.

Cons

When you need any customer support it is a 1.5 to 2-hour wait.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Software Advice
Helpful?   Yes   No
Read more
Angie Chen

Very easy and friendly operating system for restaurant business

2017-04-07

The only thing is that we've asked if we can have the words on the customer receipt printed bigger, a lot of our customers said they can't read it because the words are too small, but the support team told us that it can not be fixed, because the size of words are set to be like that in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Condon

Great P.O.S. System

2017-04-03

We love the system, easy usage, great for training staff on register.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chris James

Vivonet Review

2017-04-03

Vivonet is a user-friendly program that makes my job a bit easier throughout my work week.

Pros

User friendly

Cons

I would like to enter a product into the system and then have it update the POS on the same day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Bridle

Vivonet review

2017-04-03

Have had a few frustrating times along the way but for the complexity of the program it is executed well. An app would be amazing in he future.

Pros

Catered to our needs and easy to learn/use.

Cons

When flaws occur, is effects business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Vivonet

An app would be great

Source: Capterra
Helpful?   Yes   No
Read more
Nicole Belton

Review of VIVONET

2017-04-03

I would like for the items in the system to be easier to program at the unit level.

Cons

Not being able to make changes in the system that reflect in the system such as entering a new item takes 24 hours to be seen on system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more