Vocalcom Pricing, Features, Reviews & Comparison of Alternatives

Vocalcom Reviews

Vocalcom

Omnichannel Cloud Contact Center Solutions

4.86/5 (18 reviews)
108,368     33,995

Cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports and design IVRs. Our super easy-to-use interface means no more requests to IT.

You stop buying software and maintaining equipment and start tapping the power of a true cloud contact center platform. Voice, email, chat, SMS, Facebook and Twitter — we support them all from one place. The Vocalcom WebRTC Platform will extend the spectrum of the omni-channel customer experience beyond Web chat and audio communication to include video and co-browsing and facilitate a seamless transition from self-service to live service while preserving the context of previous interactions—creating simultaneously the opportunities for exceptional customer experience and additional sales.

And with 100% cloud delivery, you’ll save costs, get up and running quickly and keep pace with customer expectations. Only Vocalcom lets your business rapidly deploy an always-on, highly secure contact center solution using a pay-as-you-go model.

Companies using Vocalcom get results * :

+41% Increase in agent productivity
+33% Faster first contact resolution
+34% Increase in customer satisfaction
+21% Reduction in average handle time

Trusted by over 3,500 firms like yours in 47 countries globally

www.vocalcom.com

Vocalcom Reviews (18)

Latest reviews

 User Friendly , Easy to Use , excellent functionality.

Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it.

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Reviewed 24th of March, 2016 by

 

 Love the Salesforce intégration

We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom sales acceleration platform. It embeds right into Salesforce, and that gives our sales team an edge. This is a great tool for any company to use if they are looking to increase efficiency, and fully ...

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Reviewed 17th of December, 2015 by

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Vocalcom Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in Call Center

View full ranking
82
18
19
13
17
15

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Vocalcom Screenshots (5)

Vocalcom screenshot: A New Breed of Call Center Software. Manage Your Call Center More Effectively. Make data-driven decisions with historical reporting and Vocalcom Live's real-time metricsVocalcom screenshot: Brilliant Customer Interactions. Every Time. Empower Agents to Create a Better Customer Experience.Vocalcom screenshot: With Vocalcom, you will enjoy all the benefits of enterprise call center software, without all the complexity.Vocalcom screenshot: Contact Center Software with a Single View of All Customers' Interactions.Vocalcom screenshot: Embrace the new automated age of customer service. Visual IVR & Chatbots — automated and intelligent messaging services that can hold conversations with users.

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Specifications

Intended Users
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPad, Windows, Web-based
Supported Countries
Australia, Brazil, Canada, Europe, Germany, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Vocalcom Pricing

Starting from: $65.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Plans built for every team. Start with 30 days free.

Competitors Pricing

Corvisa Contact Center Suite

Starting from: $55.00/month
Pricing model: Open-source, Subscription

LiveOps

Free Trial: Available (No Credit Card required)

Five9

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Vocalcom

  • Tight IVR/ACD Integration
  • Click to Call Meeting, Click-to-chat, Click-to-video
  • Automatic CTI Screen Pops
  • Multichannel Skills-based routing
  • Predictive, Progressive and Preview Dialing
  • Real time contextual routing
  • Customer feedback Software & NPS
  • Internal knowledge base
  • Social media customer engagement
  • Simply configure, provision and monitor your call center
  • Social monitoring and engagement
  • Context Based Call Scripting
  • Dynamic call & screen recording
  • Single Click Agent Monitoring and Reporting
  • Proactive Service Notifications
  • Complete browser-based multichannel agent desktop - WebRTC
  • Out-of-the-box CRMs integration
  • No Hardware to Buy.Total Security and Reliability
  • Massively scalable, communication-rich, and user-focused
  • Workforce Optimization & Quality Management
  • Tailor your reports to see the data and call center KPIs
  • Integrate with Over 20 Applications.
  • Brilliant Customer Interactions. Every Time.
  • Today's consumers want to engage customer service “whenever”
  • Digitally Disruptive Multi-Channel Marketing
  • Integrate Social Media to Transform the Customer Experience
  • Instant messaging allows your company to be more interactive
  • Vocalcom provides a comprehensive business analytics suite
  • Can be used to notify customers about account information or
  • Connect. Engage. Measure.
  • Compliant & Easy Digital Signature Solutions.

Benefits

Vocalcom helps thousands of customers worldwide to grow sales faster and deliver customer service with unmatched speed, simplicity and manageability.

A complete call center solution. All the functionality of enterprise-level call center software within your computer's browser. No more waiting for technical specialists to set up and make changes.

Enter the Vocalcom Cloud, designed from the ground up to make your agents more productive.

Efficiently improve the customer experience by supporting multiple channels in a single agent workspace

Continuously improve the performance and quality of your workforce with ongoing analytics, coaching, surveys, and more.

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