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Vocalcom

Omnichannel Cloud Contact Center Solutions

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Vocalcom Pricing, Features, Reviews and Alternatives

Vocalcom product overview

What is Vocalcom ?

Cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports and design IVRs. Our super easy-to-use interface means no more requests to IT.

Key benefits of using Vocalcom

Vocalcom helps thousands of customers worldwide to grow sales faster and deliver customer service with unmatched speed, simplicity and manageability.

A complete call center solution. All the functionality of enterprise-level call center software within your computer's browser. No more waiting for technical specialists to set up and make changes.

Enter the Vocalcom Cloud, designed from the ground up to make your agents more productive.

Efficiently improve the customer experience by supporting multiple channels in a single agent workspace

Continuously improve the performance and quality of your workforce with ongoing analytics, coaching, surveys, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

Vocalcom pricing information

Value for money

4.8

/5

15

Starting from

$

65

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Vocalcom features

Functionality

4.9

/5

15
Total Features81 10 categories

Most valued features by users

Reporting/Analytics
API
Customer Database
Customizable Templates
CRM
Search/Filter
Social Media Integration
Access Controls/Permissions

Functionality contenders

Vocalcom users reviews

Overall rating

4.9

/5

15

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

14

1

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

for me it is the best program to manage telesales

Reviewed 3 years ago

acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence

Pros

Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Cons

I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Simply, effortless technology

Reviewed 6 years ago

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Pros

Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience

Cons

Looking forward to deploying the new webRTC feature in the next couple of months!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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great and easy to use contact center solution

Reviewed 8 years ago

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Pros

we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

Cons

we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MOst flexible Cloud solution

Reviewed 5 years ago
Pros

Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Cons

Some documentation could be a little bit more detailed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Flexibility means being able to evolve with the time

Reviewed 5 years ago
Pros

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Cons

Product documentation can be improved and made available online...

Vocalcom FAQs and common questions

Vocalcom has the following pricing plans:
Starting from: $65.00/month
Pricing model: Subscription
Free Trial: Available


Vocalcom has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Vocalcom supports the following languages:
Italian, French, Arabic, Ukrainian, Chinese (Traditional), Portuguese, Czech, Irish, Dutch, Chinese (Simplified), Turkish, Russian, Hebrew, Polish, Thai, Korean, Hungarian, Indonesian, Japanese, Spanish, Swedish, Danish, English, Norwegian (Bokmal), Finnish, German


Vocalcom supports the following devices:
Android


Yes, Vocalcom has an API available for use.


Vocalcom integrates with the following applications:
Salesforce Service Cloud, Magento Commerce, SAP CRM, Oracle CRM On Demand, DocuSign, Zuora, Amazon EC2, Wordpress, Twitter, Salesforce Sales Cloud, Avaya Aura Call Center Elite, Facebook, VoIP / SIP PC Softphone, Salesforce App Cloud, BigCommerce, Zendesk


Vocalcom offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base

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