Vocalcom Pricing, Features, Reviews & Comparison of Alternatives

Vocalcom Reviews

Vocalcom

Omnichannel Cloud Contact Center Solutions

4.86/5 (18 reviews)
113,198     34,334

Cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports and design IVRs. Our super easy-to-use interface means no more requests to IT.

You stop buying software and maintaining equipment and start tapping the power of a true cloud contact center platform. Voice, email, chat, SMS, Facebook and Twitter — we support them all from one place. The Vocalcom WebRTC Platform will extend the spectrum of the omni-channel customer experience beyond Web chat and audio communication to include video and co-browsing and facilitate a seamless transition from self-service to live service while preserving the context of previous interactions—creating simultaneously the opportunities for exceptional customer experience and additional sales.

And with 100% cloud delivery, you’ll save costs, get up and running quickly and keep pace with customer expectations. Only Vocalcom lets your business rapidly deploy an always-on, highly secure contact center solution using a pay-as-you-go model.

Companies using Vocalcom get results * :

+41% Increase in agent productivity
+33% Faster first contact resolution
+34% Increase in customer satisfaction
+21% Reduction in average handle time

Trusted by over 3,500 firms like yours in 47 countries globally

www.vocalcom.com

Vocalcom Reviews (18)

Latest reviews

 Great product & amazing support

The support team at Quality Connex is proactive and supportive to ensure the migration is smooth and tailored to your unique business requirements.

Read the full review
Reviewed 13th of January by Victoria Lee

 

 User Friendly , Easy to Use , excellent functionality.

Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. ...

Read the full review
Reviewed 24th of March, 2016 by Yves Madec

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Vocalcom Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in Call Center

View full ranking
73
14
14
13
17
15

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Vocalcom Screenshots (5)

Vocalcom screenshot: A New Breed of Call Center Software. Manage Your Call Center More Effectively. Make data-driven decisions with historical reporting and Vocalcom Live's real-time metricsVocalcom screenshot: Brilliant Customer Interactions. Every Time. Empower Agents to Create a Better Customer Experience.Vocalcom screenshot: With Vocalcom, you will enjoy all the benefits of enterprise call center software, without all the complexity.Vocalcom screenshot: Contact Center Software with a Single View of All Customers' Interactions.Vocalcom screenshot: Embrace the new automated age of customer service. Visual IVR & Chatbots — automated and intelligent messaging services that can hold conversations with users.

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPad, Windows, Web-based
Supported Countries
Australia, Brazil, Canada, Europe, Germany, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Vocalcom Pricing

Starting from: $65.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Plans built for every team. Start with 30 days free.

Competitors Pricing

Convoso

Starting from: $100.00/month
Pricing model: Subscription

Corvisa Contact Center Suite

Starting from: $55.00/month
Pricing model: Open-source, Subscription

Bright Pattern

Starting from: $70.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Vocalcom also visited

Key Features of Vocalcom

  • Tight IVR/ACD Integration
  • Click to Call Meeting, Click-to-chat, Click-to-video
  • Automatic CTI Screen Pops
  • Multichannel Skills-based routing
  • Predictive, Progressive and Preview Dialing
  • Real time contextual routing
  • Customer feedback Software & NPS
  • Internal knowledge base
  • Social media customer engagement
  • Simply configure, provision and monitor your call center
  • Social monitoring and engagement
  • Context Based Call Scripting
  • Dynamic call & screen recording
  • Single Click Agent Monitoring and Reporting
  • Proactive Service Notifications
  • Complete browser-based multichannel agent desktop - WebRTC
  • Out-of-the-box CRMs integration
  • No Hardware to Buy.Total Security and Reliability
  • Massively scalable, communication-rich, and user-focused
  • Workforce Optimization & Quality Management
  • Tailor your reports to see the data and call center KPIs
  • Integrate with Over 20 Applications.
  • Brilliant Customer Interactions. Every Time.
  • Today's consumers want to engage customer service “whenever”
  • Digitally Disruptive Multi-Channel Marketing
  • Integrate Social Media to Transform the Customer Experience
  • Instant messaging allows your company to be more interactive
  • Vocalcom provides a comprehensive business analytics suite
  • Can be used to notify customers about account information or
  • Connect. Engage. Measure.
  • Compliant & Easy Digital Signature Solutions.

Benefits

Vocalcom helps thousands of customers worldwide to grow sales faster and deliver customer service with unmatched speed, simplicity and manageability.

A complete call center solution. All the functionality of enterprise-level call center software within your computer's browser. No more waiting for technical specialists to set up and make changes.

Enter the Vocalcom Cloud, designed from the ground up to make your agents more productive.

Efficiently improve the customer experience by supporting multiple channels in a single agent workspace

Continuously improve the performance and quality of your workforce with ongoing analytics, coaching, surveys, and more.

Alternatives to Vocalcom

Videos

Victoria Lee

Great product & amazing support

13/01/2017

The support team at Quality Connex is proactive and supportive to ensure the migration is smooth and tailored to your unique business requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Yves Madec

User Friendly , Easy to Use , excellent functionality.

24/03/2016

Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
TOUPARGEL Yves Madec

Verified Reviewer

User Friendly , Easy to Use , excellent functionality.

24/03/2016

Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it.

Pros

In addition to this, the staff are very approachable, trust worthy and their knowledge within the industry is fantastic too.

Cons

I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

Rating breakdown

Value for money
Ease of use

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Berndt Walz

MOst flexible Cloud solution

22/03/2016

Pros

Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Cons

Some documentation could be a little bit more detailed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Vocalcom

always run a small and realistic POC with a good selection of your most important business needs

Source: Software Advice
Helpful?   Yes   No
Read more
Neri Basque

Great Flexibility means being able to evolve with the time

10/02/2016

Pros

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Cons

Product documentation can be improved and made available online...

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering Vocalcom

Check out the Dynamic Script solution, it can be powerful.

Source: Software Advice
Helpful?   Yes   No
Read more
Neri Basque

Great platform flexibility

10/02/2016

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Edouard Ibled

Verified Reviewer

Love the Salesforce intégration

17/12/2015

We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom sales acceleration platform. It embeds right into Salesforce, and that gives our sales team an edge. This is a great tool for any company to use if they are looking to increase efficiency, and fully integrate with Salesforce. The ease of use and effectiveness are key in our business. Everyone we have ever dealt with at Vocalcom have been both helpful and pleasant.

Pros

We have increased number of new customers and reduced the delay to sign Out contracts

Cons

We have found that this solution is very easy to launch and to use

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
IBLED Edouard

Terrific sales acceleration platform backed by a great team

15/12/2015

Pros

The results are there. Higher contact, call volumes, and contact ratios. Reps work much faster than they ever could. We're able to turbocharge our sales efforts. It has more than doubled our productivity and given us better visibility into inside sales efforts. Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages faster .

Cons

Nothing specific, increase productivity, make us clever

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Vocalcom

The simplicity to use such a software on salesforce

Source: Software Advice
Helpful?   Yes   No
Read more
Eric Giot

Nothing less than PHENOMENAL 100% of the time.

03/09/2015

We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting better. I have nothing but praises for this tool! What I love about it is that it has significantly increased the calls, connect rate, and leads to pipeline without the negative aspects of other like tools that I have used in the past. - no lag time (pause) from call to connect - clear voicemail messages and easy to use. We gained around 3 times the phone calls per day and 2 times the conversations using the Vocalcom sales acceleration platform.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mims Talsi

Verified Reviewer

Simply, effortless technology

10/07/2015

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Pros

Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience

Cons

Looking forward to deploying the new webRTC feature in the next couple of months!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more