Vocalcom Features

Vocalcom

Omnichannel Cloud Contact Center Solutions

4.9/5 (15 reviews)

Vocalcom Feature Summary

  • Tight IVR/ACD Integration
  • Click to Call Meeting, Click-to-chat, Click-to-video
  • Automatic CTI Screen Pops
  • Multichannel Skills-based routing
  • Predictive, Progressive and Preview Dialing
  • Real time contextual routing
  • Customer feedback Software & NPS
  • Internal knowledge base
  • Social media customer engagement
  • Simply configure, provision and monitor your call center
  • Social monitoring and engagement
  • Context Based Call Scripting
  • Dynamic call & screen recording
  • Single Click Agent Monitoring and Reporting
  • Proactive Service Notifications
  • Complete browser-based multichannel agent desktop - WebRTC
  • Out-of-the-box CRMs integration
  • No Hardware to Buy.Total Security and Reliability
  • Massively scalable, communication-rich, and user-focused
  • Workforce Optimization & Quality Management
  • Tailor your reports to see the data and call center KPIs
  • Integrate with Over 20 Applications.
  • Brilliant Customer Interactions. Every Time.
  • Today's consumers want to engage customer service “whenever”
  • Digitally Disruptive Multi-Channel Marketing
  • Integrate Social Media to Transform the Customer Experience
  • Instant messaging allows your company to be more interactive
  • Vocalcom provides a comprehensive business analytics suite
  • Can be used to notify customers about account information or
  • Connect. Engage. Measure.
  • Compliant & Easy Digital Signature Solutions.

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Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Competitor Feature Comparison

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Vocalcom Feature Reviews

10 reviewers had the following to say about Vocalcom's features:

Mims Talsi

Verified Reviewer

Simply, effortless technology

2015-07-10

A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools.

Pros

Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience

Cons

Looking forward to deploying the new webRTC feature in the next couple of months!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Edouard Ibled

Verified Reviewer

Love the Salesforce intégration

2015-12-17

This is a great tool for any company to use if they are looking to increase efficiency, and fully integrate with Salesforce.

Pros

We have increased number of new customers and reduced the delay to sign Out contracts

Cons

We have found that this solution is very easy to launch and to use

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Berndt Walz

MOst flexible Cloud solution

2016-03-22

Pros

Deep process integrations. Excellent Scipting engine.

Cons

Some documentation could be a little bit more detailed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Vocalcom

always run a small and realistic POC with a good selection of your most important business needs

Source: Software Advice
Helpful?   Yes   No
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eric bertrand

great and easy to use contact center solution

2013-05-03

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Pros

we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour !

Cons

we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Cedric Mathe

Verified Reviewer

With Vocalcom, we let customers know they are heard

2015-05-29

We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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david gonzalez

for me it is the best program to manage telesales

2018-06-03

acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence

Pros

Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Cons

I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Benoît Vorilhon

Verified Reviewer

Vocalcom is just easier!

2015-05-28

We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter.

Source: GetApp
3 of 3 people found this review helpful
Helpful?   Yes   No
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Neri Basque

Great Flexibility means being able to evolve with the time

2016-02-10

Pros

Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year.

Cons

Product documentation can be improved and made available online...

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering Vocalcom

Check out the Dynamic Script solution, it can be powerful.

Source: Software Advice
Helpful?   Yes   No
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Eric Giot

Nothing less than PHENOMENAL 100% of the time.

2015-09-03

. - no lag time (pause) from call to connect - clear voicemail messages and easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Rob Wegdam

Verified Reviewer

Strong Partnership with Vocalom

2015-06-03

With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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