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Vtiger CRM Reviews - Page 5

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338 reviews

Recommended

BH
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Barbara H.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Minimal Efficiency

Reviewed 3 years ago

The platform itself is ok. The customer service provided is subpar.

Pros

Once you get used to the info requirements/page, the system is user friendly. Uploaded documents are easy to search for.

Cons

The time tracking feature only measures time in seconds. This can't be adjusted, even on the platform development side. The amount of info required/page is ridiculous and rather unnecessary. There should be a preference setting to adjust this, there is not. The platform cannot be individualized and makes scaling up next to impossible.

GK
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Gerald K.

Computer & Network Security, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Good System, but free version is hardly to handle

Reviewed 5 months ago

Lead Management, CRM, project management with effort/expenses-tracking

Pros

Basic features are all here - also in the standard edition. But you have to buy many addons to get this working (e.g. pdf-Export) for daily work. Also the interest in the community edition seems not to be that high from Vtiger. Difficult to get free know how, also with extensive research.

Cons

Gui looks somewhat outdated and is not intuitive. Translations are there, but of bad quality. Upgrade is difficult for non-techies.