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Barbara H.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
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The platform itself is ok. The customer service provided is subpar.
Once you get used to the info requirements/page, the system is user friendly. Uploaded documents are easy to search for.
The time tracking feature only measures time in seconds. This can't be adjusted, even on the platform development side. The amount of info required/page is ridiculous and rather unnecessary. There should be a preference setting to adjust this, there is not. The platform cannot be individualized and makes scaling up next to impossible.
Gerald K.
Computer & Network Security, 1-10 employees
Used weekly for 2+ years
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Lead Management, CRM, project management with effort/expenses-tracking
Basic features are all here - also in the standard edition. But you have to buy many addons to get this working (e.g. pdf-Export) for daily work. Also the interest in the community edition seems not to be that high from Vtiger. Difficult to get free know how, also with extensive research.
Gui looks somewhat outdated and is not intuitive. Translations are there, but of bad quality. Upgrade is difficult for non-techies.