WebEngage Reviews

WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

4.57/5 (21 reviews)

Suhas Reddy

It helped improve our sales conversion by 65%!

Used weekly for 1-2 years
Reviewed 2017-10-26
Review Source: Capterra

We were on the lookout for a marketing automation tool for a couple of months when we finally found out Webengage. One of our primary criteria for the tool was the the tool needed to have integration with Segment.com. All of our data was already being passed onto Segment.com and we did not want to make another tech integration. Since Webengage had this integration, it was fairly simple to get started with Webengage. Webengage also offered a very useful and unique feature of customer journeys. This was our second criteria which we also could find in Webengage. We automate our marketing by defining rules such as, send SMS to a user if a user has signed up but not proceeded ahead within 5 days, wait for 2 days and then send an email, if user does not click this email, send a push notification, etc. This is by far our most used feature, which nicely incorporates all other features of Webengage.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Aniket Thakkar

Our worn out hunt for THE email automation tool we wanted, ended with WebEngage

Used daily for less than 6 months
Reviewed 2017-09-22
Review Source: Capterra

We really struggled to find an affordable automation tool for Email & SMS, that had good API support and an intuitive journey builder. WebEngage hits all the right notes for that. It packs the punch of big automation systems like Marketo, Eloqua or Responsys. But is much cheaper and tech stack is way more startup friendly. Post WebEngage, we have much better control over targeting when it comes to communication. By sending right content in the right context, we have seen improvements all across the funnel.Mapping out a user journey which everyone from techies to PMs to content writers, could understand was very important to us as a business. Most tools swung one way or the other, made for developers or made for people who didn't care about APIs. WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Mrinal Singhal

This is simply a great tool for marketing Automation.

Used daily for 2+ years
Reviewed 2017-10-28
Review Source: Capterra

- Customer re-targeting - Promoting flash sales to a large TG - Personalized communication- Comprehensiveness of offerings across multiple channels of communication - Great Support team. Niket our SPOC from Webengage has been available literally 24*7 to help us with our queries - Value for Money. Great pricing as compared to other tools in the market

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Soyinka Majumder

A platform which empowers marketing to create large scale campaigns without going to the developer

Used daily for 1-2 years
Reviewed 2017-09-19
Review Source: Capterra

Cross device, cross platform, integrated and instantaneous campaigns on customer actions. User journeys is the main value generator for marketing guys. Allows cross device campaign set ups with perfect ease. Integration with Segment.io also makes life easier as most of the campaigns can be event driven. Client support is awesome

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Shahin Riaz

Web-engage has capably delivered in helping us @ eXtra.com engage better with our customers.

Used daily for 2+ years
Reviewed 2017-09-20
Review Source: Capterra

Exceptional customer engagement capabilitiesExcellent customer targeting/re-targeting capabilities. Clear and precise dashboards and back office. Round the clock customer support. Quick time to market.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Stewart Rogers

We are using WebEngage to monitor and educate our users.

Used daily for 6-12 months
Reviewed 2017-09-12
Review Source: Capterra

A more educated user base.Besides the immediate analytics it provides, my favorite feature is the ability to model user journeys and ensure that users are properly supported through their use of the software.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Deepank Chopra

Great product for marketing automation & educating users

Used daily for 6-12 months
Reviewed 2018-01-30
Review Source: Capterra

- User Journey is surely one of the best feature about this product. It serves as a single tool for all customer touch points with the use of segmentation and easy tracking of conversions. - Client support is excellent, and the support staff is available whenever you need them.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Sumon Chandra

Very good product

Used daily for 1-2 years
Reviewed 2017-09-12
Review Source: Capterra

Single platform for Web and app, really good product, Automated campaigns, notifications and one single platform for Web and app. I am using webenagge last 18 months and I am really satisfied

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Anshul Divakar

Webengage enabled us to increase our conversion rate by automating retargeting campaigns

Used daily for 6-12 months
Reviewed 2017-11-10
Review Source: Capterra

Ability to put across anything on website or run campaigns without dependencies on tech team. Also, the account managers are really helpful and provide all the implementation help.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Anonymous

Its a easy to use Software, with loads of features.

Used daily for 6-12 months
Reviewed 2018-01-16
Review Source: Capterra

Very easy to use and helps making marketing campaigns at run time. We don't need to depend on the tech team to build the campaign for us. With Web Engage this happens in a few mins.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Gaurav Srivastava

Creating retention and cohort marketing campaigns has become easier with WebEngage

Used daily for 6-12 months
Reviewed 2017-09-27
Review Source: Capterra

The winning feature of WebEngage is easily the ability to create and monitor automated journeys for your user segments. A very capable product for improving your cohorts.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Mohamed Tantawy

Non-Intrusive and highly-engaging is you Keyword

Used weekly for 2+ years
Reviewed 2018-09-13
Review Source: Capterra

WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes! On-Site Notifications are highly engaging, segmenting is easy, uploading creative and setting rules is really easy

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Manav Sethi

It's been good experience using web engage so far.

Used daily for 6-12 months
Reviewed 2018-02-16
Review Source: Capterra

Ease of usage User details about when did the the user come, what all the user did,etc is available Making user journey is very simple

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Anonymous

A good MarTech tool for beginners of SMEs (if they can afford it).

Used weekly for 6-12 months
Reviewed 2018-04-24
Review Source: Capterra

We were able to utilize our technology team for our core business; leaving martech related development to Webengage team.Easy to use and set up journey's once their script and events are in place (no technical knowledge required).

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Siddhant Dhingra

Smooth, easy going, easy to use and understand. The learning curve is short and the support is great

Used daily for less than 6 months
Reviewed 2018-03-06
Review Source: Capterra

It gives me access to segment and communcate with my customers bith ad hoc and through scheduled conversations. For a mid sized company it becomes nessesary to have automation to handle this function.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Abhishek Bhukker

It was tough to start with the tool but eventually its getting better day by day

Used daily for less than 6 months
Reviewed 2017-09-27
Review Source: Capterra

Automation of customer lifecycleThis tool gives us the power to integrate all my customer touch points under one roof. The power of if-else conditions in journeys makes it exclusive one.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Gaurav Juneja

Fantastic product, super supportive team..

Used daily for less than 6 months
Reviewed 2018-03-07
Review Source: Capterra

Big pros Customized segmentation Journeys Ability to do deep personalisation Super supportive team Deep understanding of ecom

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Harsh Jhunjhunwala

Great team to work with, I havent seen such good implemntation and post implementation support ever!

Used daily for less than 6 months
Reviewed 2018-01-24
Review Source: Capterra

support team is great. the product is easy to use and does help in addressing some of the challenges.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Sujeet Jha

Its amazing by work, feature, performance and support

Reviewed 2017-10-16
Review Source: Capterra

so many cant describe There are so many feature that you can use free and working absolutely amazing and the most amazing the customer service and always available with full support as a friendly way i really appreciate the work and service provide by webaengage

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Abhishek Singh

Excellent product to combine all your marketing efforts

Used daily for less than 6 months
Reviewed 2018-01-10
Review Source: Capterra

Focussed marketing campaigns to the users and all channels at one place. The great team behind the product, great support. The features are very good, let's us run campaigns in a very focussed manner.

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud

Kunal Sheth

The WE team made sure we are up and running in no time.

Used weekly for less than 6 months
Reviewed 2018-03-06
Review Source: Capterra

Ease of use. Tracking user journey to make right decision. Setting up campaigns is easy and fast. All lead to increase in engagement!

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WebEngage

WebEngage is a multi-channel B2C marketing automation cloud