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WebEngage Logo

WebEngage

4.5
(32)

Write a review

Marketing Automation & Customer Data Platform for SMBs

(22)

WebEngage Pricing, Features, Reviews and Alternatives

WebEngage FAQs

Q. What type of pricing plans does WebEngage offer?

WebEngage has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of WebEngage?

WebEngage has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does WebEngage support?

WebEngage supports the following languages:
Chinese (Simplified), Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish


Q. Does WebEngage support mobile devices?

WebEngage supports the following devices:
Android, iPad, iPhone


Q. Does WebEngage offer an API?

Yes, WebEngage has an API available for use.


Q. What other apps does WebEngage integrate with?

WebEngage integrates with the following applications:
Adobe Commerce, Salesforce Marketing Cloud, Mailchimp Transactional Email, Segment, WordPress, SendGrid, Mailchimp, Twilio, HubSpot CRM, BigCommerce, Shopify


Q. What level of support does WebEngage offer?

WebEngage offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum

WebEngage product overview

What is WebEngage?

WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises & SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

Key benefits of using WebEngage

Campaign Management
Segmentation
Cross channel customer journey builder
Campaign A/B testing
Campaign Analytics and reporting
Advanced customer segmentation
Content personalization
Behavioral targeting

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Live Online
Videos
Documentation
In Person
Webinars

Not sure about WebEngage? Compare it with a popular alternative

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

100

Per month

Usage Based

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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WebEngage pricing information

Value for money

4.3

/5

32

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

WebEngage features

Functionality

4.3

/5

32

Total features

127

14 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Mobile Access
Customizable Templates

WebEngage users reviews

Overall Rating

4.5

/5

32

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10
Rating distribution

5

4

3

2

1

16

15

1

0

0

Pros
Overall it's brilliant, I will recommend WebEngage if you want to automate customer journeys and send hyper-personalised cross-channel communications to customers.
It will then help you in creating automated workflows to build efficiencies. This is a great tool for marketers and will go a long way in boosting your organization's digital capabilities.
WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes.
Cons
I don't see any ROI in this, it's too costly compared to features it provides. If you have decent tech team, you can custom build most of the features directly.
Any user level has access to customer data which could pose a risk at any time. This needs to be looked into.
Our worn out hunt for THE email automation tool we wanted, ended with WebEngage.

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