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Whatfix vs Pendo Comparison

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Overview

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual...

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

62

5

4

3

2

1

40

22

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

198

5

4

3

2

1

113

76

6

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

TL

Tim L.

I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.

AR

Anonymous Reviewer

We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.

AR

Anonymous Reviewer

Pros

Pendo is a fantastic tool to understand how your users are interacting with your product. I like the ability to track clickable elements and page visits within our tool.
AvatarImg

Elizabeth B.

Overall, very pleased with how quickly you can gain insights about how your products are being utilized.

DF

Dana F.

We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.

JG

Jennifer G.

Cons

It is lack of analytical features. Some features is not easy to configure.

TL

Tim L.

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

RR

Rory R.

If you do not follow the steps exactly described in the Flow, then you drop out and need to start Flow from the beginning. The End-users does not have time to restart the Flow.

MT

Marianne T.

Cons

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.

ML

Mark L.

You are not able to clone guides across multiple instances, which is a bit of a pain when trying to push the same message to a few audiences.

BH

Breda H.

We try to gather info from these elements but the only options seem to be screenshots or accessing the limited info available in CSV download.

TH

T.M. H.

  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features67
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asynchronous Learning
  • Audience Targeting
  • Behavior Tracking
  • Behavioral Analytics
  • Built-in Course Authoring
  • CRM
  • Chat/Messaging
  • Churn Management
  • Cohort Analysis
  • Communication Management
  • Compliance Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Corporate/Business
  • Course Management
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Document Management
  • Electronic Forms
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Gamification
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Heatmaps
  • Idea Management
  • In-App Events Tracking
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Launch Management
  • Learning Paths/Tracks
  • Leave Tracking
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Site Management
  • NPS of Customers
  • Negative Feedback Management
  • Orientation Workflow Management
  • Pageview Tracking
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Progress Tracking
  • Pulse Surveys
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Retention Tracking
  • Revenue Tracking
  • SCORM Compliance
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Site Search Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Time on Site Tracking
  • Training Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Total features80
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asynchronous Learning
  • Audience Targeting
  • Behavior Tracking
  • Behavioral Analytics
  • Built-in Course Authoring
  • CRM
  • Chat/Messaging
  • Churn Management
  • Cohort Analysis
  • Communication Management
  • Compliance Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Corporate/Business
  • Course Management
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Document Management
  • Electronic Forms
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Gamification
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Heatmaps
  • Idea Management
  • In-App Events Tracking
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Launch Management
  • Learning Paths/Tracks
  • Leave Tracking
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Site Management
  • NPS of Customers
  • Negative Feedback Management
  • Orientation Workflow Management
  • Pageview Tracking
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Progress Tracking
  • Pulse Surveys
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Retention Tracking
  • Revenue Tracking
  • SCORM Compliance
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Site Search Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Time on Site Tracking
  • Training Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations30
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations48
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk