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WhatsApp

Real-time customer communications management software

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WhatsApp Features

Features Summary

Functionality

4.5

/5

13.4K

Total features

25

3 categories

WhatsApp features

API
Activity Dashboard
Alerts/Notifications
Audio Calls
Auto-Responders
Batch Communications
Canned Responses
Chat/Messaging

Common features of Team Communication software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Audio Calls

Price starts from

Free

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

13.4K

Price starts from

Free

learn more

Total Features

25

Unique features

  • Video Conferencing

  • Two-Way Audio & Video

  • Real-Time Chat

  • File Sharing

Functionality

4.3

/5

3.3K

Price starts from

Free

learn more

Total Features

13

Features in Common

8

Unique features

  • Community Management

  • Feedback Management

  • Group Management

  • Interactive Content

Functionality

4.3

/5

2.4K

Price starts from

14.90

/user

Per month

visit website

Total Features

157

Features in Common

13

Unique features

  • Prospecting Tools

  • Campaign Management

  • Appointment Management

  • Dashboard Creation

Common WhatsApp comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The communication standar for your clients

Reviewed 23 days ago

Communicating with the clients has never been easier. Most clients are not willing to install or use an in-house made application most of the time to communicate with the business, but WhatsApp is completely different. They even rather communicate with a Whatsapp bot rather than go to a webpage to search for information. Of course, the bot capabilities depend on the business effort, but all the tools are available to make a great 'consultant' bot that makes clients' life easier.

Pros

Everyone uses it, so everyone has it. If you want to reach a client, they will have Whatsapp, if you want to call a client, they will have WhatsApp. We can assume every single client has WhatsApp installed, and that you have your business support Whatsapp, it would mean for your clients that they don't need to install a new app on their phone, open an email app, or go to your physical location. No, they only need to open the most used app in their phone, and that they are familiar with it, and used to communicate with your business.

Cons

The WhatsApp desktop app was a little annoying, you shouldn't need your smartphone connected to use the desktop version if you have a desktop with an internet connection. The two applications should be able to function completely separated from other communication/chat applications.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Not the Best App, yet the most Popular

Reviewed 2 months ago

WhatsApp is an app used because of it great community of users once Blackberry Messenger barely died. But there are several better alternatives on the market to communicate, either on a professional environment or social one.

Pros

The broader app to communicate worldwide Easy to use Easy to install

Cons

Bad file management system It does not have a stand-alone system who allows the user to manage the account from different devices simultaneously. There are many useful features found on different apps that can't be found on WhatsApp such as broadcasting, creating polls, files auto delete capabilities, among many others.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WhatsApp: THE Best Messaging Software

Reviewed 5 days ago

I’ve been using WhatsApp for years and this application is a must have. I highly recommend it to everyone as it promotes efficient and effective communication and data sharing.

Pros

I can’t imagine a time where I did not have Whatsapp . It’s a must for any person who socializes and communicates with multiple people on a daily basis. This software is the best and it is super user friendly. All it takes is a mobile number to install and there you go! You can now contact any person in your contact list ! It allows for sharing of various files: documents, pictures , audio, PDF files and the list goes on. The back up system is one of the best features and allows me to rescue any files or pictures from chats years ago. I also love using WhatsApp audio and video calls. And the best part of WhatsApp is that it is absolutely free. All these benefits and fantastic features can be accessible to anyone around the world on any type of cellular device.

Cons

Whatsapp requires Internet all the time for its use. Other than that, WhatsApp has always been improving over the years and I always look forward to its updates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best massaging software for personal and official use

Reviewed 2 months ago

Takes only mobile number to install and run whatsapp , by using this i can easily contact with any person. Need only internet to contact other person, very easy to communicate with my teammates. Easy to share multimedia files and making audio and video calls. Takes low internet to send files and making calls.

Pros

What'sapp provides me chance of sharing images, music,audio, pdf files and other files with my team mates without any hassle. Very easy to send the files and download it. It has super backup system, i can rescue my old file ,if i accidentally deleted it. It consumes very little internet to send massages and multimedia files, unlike similar service provider, as a result we can quickly do our job. Sending audio files through internet to teammates is very effective in whatsapp . Audio and video calls is very clear.

Cons

Needs to have internet all-time to use whatsapp. Other than this what'sapp currently at its best.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dealing with clients in Whatsapp

Reviewed 2 months ago

If your client is there, there you should be. Depending on the industry, buyer persona, and location, having WhatsApp as a communication channel with clients is a game-changer in your conversion and satisfaction rates.

Pros

The best thing about Whatsapp is that is not as open as having someone on Instagram, Linkedin, or Facebook, where you can simply look for their profile by their name, but not as slow and strict as email. Is direct communication and instant feedback.

Cons

For some customers, or even for yourself if you use your personal number, Whatsapp is too private for business - and there is no way so far to shut it down after 6 pm unless you have a second cellphone number.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communication Made Easier

Reviewed a month ago

I've been using this application for years and generally it's been a good experience in terms of communication and data sharing. I highly recommend this application.

Pros

It's one of the easiest software to use plus most people around the world know and use WhatsApp, meaning you can easily connect with people around the world.

Cons

One needs to be connected to the internet all the time to use this application, which means if there's a low reception messages will be delayed. Worst is one cannot make a video call if your internet is slow or unreliable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My experience with WhatsApp

Reviewed 5 months ago

A wonderful application that is light in use, allowing you to communicate with family and friends and send attachments to all parts of the world

Pros

Positives • Save time and effort when sending a message or invitation by mass sending to many contacts at one time. • Provides the service of making voice and video calls in addition to text messages. • Provides very good user support. • Your geographical location can be shared with the desired contacts. • WhatsApp enables users to record audio and send voice messages when desired, and to facilitate...

Cons

Negatives • In the latest version of WhatsApp, there is a problem defining the messages to be deleted or re-sent. • WhatsApp provided the stories feature, but no filters. • The WhatsApp calling feature is not available in all countries. • Large video files cannot be sent. • The feature to cancel sending messages is not available. • It is not possible to make calls on WhatsApp unless the contact number is available, unlike Facebook.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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What's up with WhatsApp

Reviewed 7 months ago

Chat easily can get information faster. And it's free to download and use only data charges for sending and receiving files chats and all other things because of that people who have android or ios anyone can easily download and use it.

Pros

World in our hand.can make unlimited chats in one chat it's old or new all previous chats appears . Audio calls it's easy to make calls and connect each other, and important thing in audio call when the person to whom we make calls if them not in online call appear as calling and if them was in online it's appear as ringing it's more valuable things.and it's shows missed call. In video calls clear...

Cons

Need few improvements like. Can choose to send 30 photos in one time it can make limitless or more than 100 in one time And voice clip sending.can make any method to ask permission to send it. Sometimes accidentally send voice clips with peoples or thier kids. And sharing files it's maximum size is 16mb. Can make changes in that too

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best review Of Whatsapp

Reviewed 8 months ago

My overall experience is good for WhatsApp. I am utilizing the best time after using WhatsApp. This application has become the daily used software in my life. I consume most of my time on WhatsApp. This application has made most of the problems easier. I am doing the best business-related tasks on WhatsApp. The usage properties are also easier for any person. In other words, any normal person can use...

Pros

Whatsapp is the best platform I have ever used. This software is the most used one on my device. The first and foremost advantage of using WhatsApp is that it is very convenient to use. The messages can easily send to any person who is present at any place. I can send my messages at any time. The messages speed and networking is very fast. I can send all types of videos, audio. The audio recording...

Cons

Although WhatsApp is the best software for communication purposes, there are also some cons to using WhatsApp. The first and foremost con that I experienced is whats Web feature. Any person can use the normal WhatsApp by sync option. Sometimes, I forgot to log out the computer details from my device. In other words, the second user can easily watch your WhatsApp messages and details. The other distraction...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best IM App Ever!

Reviewed 9 months ago
Pros

WhatsApp is handsdown fhe best messaging App. It's my go-to App for communication. I love that it's fully encrypted -end to end, which makes it highly secure. No other messaging App has this. Its call feature has significantly reduced my monthly mobile bill, saving me lots of money. There's also group calls which makes having group convos easy. Its new feature which allows you to set a timer on a...

Cons

It shows when you've deleted a message. So this can stir up a can of worms. The call waiting feature could be modified to allow for placing an existing call on hold while taking another. As it stands now, if you are on a WhatsApp call abd another WhatsApp call is coming through, you have to end the current call to answer the incoming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The most secure messenger ever!

Reviewed 9 months ago
Pros

-If you have Internet packet data, you don't need the credit balance to use WhatsApp and can simply send data, including music, pictures, and video. -You may use WhatsApp to send the message or to chat when you have an internet connection and have no equilibrium in your cell phone, Whatsapp does not require show advertising, you may send 100 messages to any of your friends every month since Whatsapp...

Cons

- It does not have folders like a telegram messenger. -You must have a connection to the internet to send messages for free; texts are not sent to your phone's inbox; and your profile pic is viewable to anybody who has your contact number and is using this app. -You can only communicate with friends who have cellphones and an account on WhatsApp; thus, you must encourage your buddies to download the application. -If someone has your phone number, he may easily access your data, such as your profile photo and status. As a result, you should not share your own picture because the images might be stored and exploited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Whatsapp is Whatsapp

Reviewed 9 months ago

For a messaging app, I guess it is ok? But I have to be honest there is a lot of issues that Whatsapp needs to fix as I see that they have been pretty stagnant with their updates. New features are not rolled out as often as their competitors.. old issues are never fixed..if you are using Whatsapp for work also (to contact clients, etc) you will soon find that Whatsapp consumes too much data storage on your phone and it is a problem..especially if you have thousands of chats.

Pros

I like the fact that Whatsapp is free to use (in the early years of 2000s it was not free) so they had a good change. They offer the usage of emojis, and chatting with anyone with a mobile number as long as the other person has their number registered with Whatsapp (bare minimum requirement) which is good. So everyone can use Whatsapp to connect with their friends, family and work colleagues.

Cons

Whatsapp is very data heavy. I mean really heavy and it will only take you some time before the data usage is snowballing in your mobile devices. I never thought of this as an issue but since I have been using Whatsapp for a couple of years now, especially for work related stuff as well.. Whatsapp is using 8gb of my phone and I think that is a bit too much for messaging app. Files sent on Whatsapp...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best chat app

Reviewed 10 months ago

All my life I be using this app and is great, you can chat with people in any place in seconds and is to easy to use, it is perfect for be in contact with your family, your employers and customers.

Pros

The app is easy to use in any place, they have the basic functions, and is a good app for be in contact with other person, the calls have good quality of video and audio, the form that you can share documents and multimedia is easy and great.

Cons

This app hasn't secret chats or bots, and this app for big industries is not the best for be in communication with all the employers. The calls without internet is a problem in case of emergency. The way who other people can have access to your number is so easy and this is dangerous.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User-friendly Native social networking application

Reviewed 10 months ago

Ever since the advent of WhatsApp, almost all their features has been good. You can use it on all platforms. It has made communication to any part of the world easy and less expensive for me. I think I can say it's one of the most commonly used social networking tool and it has not lost its position or quality.

Pros

It is a free platform for instant messaging  and easy marketing. You are provided with the status where you can display and advertise products or services to your friends. Communication is made better and easier with WhatsApp, you can video call, voice call, text messages and send files to people anywhere they are in the world. I appreciate the fact that not everybody can add you except they have your contact. This helps to minimize spams and disturbance from scammers

Cons

Though, nobody can chat you without having your contact, I still think people's number on group chats should be made private or they should provide a feature to toggle between making it private or public. This will atleast increase the privacy level. Also, files sent via WhatsApp, especially images,  tends to reduce in quality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good Application to Communicate Worldwide

Reviewed 10 months ago

The application is really stable, and I've never had a device crash while using it, even after a lengthy video call session with someone. In addition, it's an open-source software that has all the capabilities we require for productive communication, including voice, text, and video.

Pros

What a like about WhatsApp is the fact that it makes it easy for me to communicate with my family and friends no matter where they are. Furthermore, It lets users to form groups, making it simple to bring together people who share common interests. Another handy tool is a business profile, which allows you to enter crucial information about your company such as your website, email address, or even your product line with photographs and pricing. In addition, I like the privacy provided by the software through the End-to-end encrypted feature.

Cons

Actually, what I dislike about this app is that it irritates me since it compresses and degrades the image quality that I transmit to others without allowing me to send it in its original quality. I also don't like the limited length of videos that I want to send, which is specified in 1:37 minutes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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You have to try it now

Reviewed 10 months ago

A very integrated program, you only need a phone to be in contact with your customers or friends and family. You can log into it via a computer, and this is also a feature we have needed for a long time.

Pros

Provide text messages, voice calls and video calls. Users can also send files, images and links to other users with high quality and this is very cool. This means that it is several programs in one program. It allows users to create groups, making it easy to gather people with similar interests

Cons

I was facing problems in sending files in high quality to my clients, but that problem was resolved after they provided the feature (sending files), and this made my problems end and I am now very happy

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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One of the best mobile messenger

Reviewed 10 months ago

I've used Whatsapp almost exclusively for both personal and professional communication since it first appeared. Every day, I talk to my family, friends, and coworkers. It is an easy-to-use, affordable device. You can block anybody you don't want to communicate with, as well as anybody you don't want to communicate with.

Pros

In addition to sending images and audio files, I can also send videos and documents using Whatsapp and other social media platforms. When you can have a conversation with someone while also looking at them, it's a wonderful feeling. My digital connection allows me to communicate with anyone, anywhere on the planet, in real time. If I need to get a message across quickly, I can form a group and disseminate it to everyone in the group at once. When chatting, I can also use formatting options such as bolding, italicizing, and cross-outs to help me communicate more effectively. Consider the following scenario: you were asked two questions; if you identify which responses you are providing, you will be able to provide them.

Cons

When texts are erased in bulk, a significant amount of personal information is lost. Group chats are problematic since they make it tough to have multiple talks at the same time, whereas its competitor makes it simple. When an internet connection fails, video conferencing participants are unable to hear one another properly. Both the file size and the number of files that can be transferred at the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Discussions made simple

Reviewed a year ago

Whatsapp for business is truly cool as I have had the option to make a list that exhibits the items and administrations that we offer. I can have the option to recount an account of how our day has experienced the announcements. The whatsapp support bunches that we have as an association are family and this has helped the majority of our customers to make associations.

Pros

What I like most about Whatsapp is that its highlights continue to further develop which further develops the client experience. After some time I have had the option to associate with customers and clients by adding a whatsapp button on Instagram and Facebook. Rather than continuing posting my contact on the web, I can utilize a connection that drives them straightforwardly to my inbox which is truly cool. Vanishing messages are truly cool as it helps in clearing old messages. The way that I can be advised when somebody needs to add me to a whatsapp bunch helps in lessening the bothers brought about by being added to bunches without my assent.

Cons

There is absence of security particularly when one erases messages in gatherings. Following up visits in bunches is very unwieldy, particularly when the talks are so many, its rival makes bunch talks way simpler. Video considers need a steady web association prompting bends and breaks in correspondence. Video transferring has a cutoff, which restricts the measures of recordings one can share both on status and in the talks. it doesn't uphold bots, which makes the elective more helpful. The 257 gathering individuals limit makes us to consistently change to the elective when we can't deal with the numbers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A must-have app for all things messaging

Reviewed a year ago
Pros

When I look at my smartphone, I think WhatsApp is the app I use most frequently – or it's right there at the top, anyway. I use it in different situation and with different people, and here's why I would recommend trying WhatsApp if you're looking for an app you can use to communicate. With WhatsApp, you can: – call, make video calls, send voice messages or texts for free (well, you are going to...

Cons

Here's what I don't like very much about WhatsApp: – possibly becoming a paid app (there have been rumours about this for a while) – a better way to manage group notifications (in very active groups you'll get notified all the time)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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chose one thing -- easy communication -- and executed it to perfection

Reviewed a year ago

The easy process of creating groups on WhatsApp and sharing files of all formats really allowed us to grow our network of content suppliers for our newsletter and field reports. Right from the camera, collaborators could directly share photos with us. Works just as simply with most other tools as well, which have Whatsapp integrated into their Share Function destinations. It allowed us to stay truly interactive with our project beneficiaries and field agents.

Pros

For a very lightweight application, it's capacity for securely backing up records and associated files both locally and in the cloud is quite commendable. Recovery of shared files and chat history in cases of damaged or lost equipment is also made quite simple through very brief probes at account re-activation.

Cons

Some of the privacy settings could be expanded to not be all-encompassing; but be customizable to certain contacts only. Also, there should be a way to launch a chat with a contact without first having to save it to your phonebook first; because then it might interfere with your general privacy settings if you plan to restrict the level of access that account has to you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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more than just a mere texting app, the free whatsapp business version is unbelievable

Reviewed a year ago

I first started using whatsapp's basic version and it worked perfectly for keeping in touch with friends and family. Discovering the business version and all its amazing features for maintaining efficient marketing and communication with customers has been even more wonderful. Contacting our clients this way feels more natural and more personal as compared to other mediums available.

Pros

The whatsapp business version has been absolutely tremendous for setting up our personal healthcare practice. We were able to easily modify the catalog feature to list and give quick details of all the services we provide. However, the most unique feature that has helped us become more efficient has been the contact labelling feature. We no longer have to refer to Excel each time to look up which category a client belonged to anymore.

Cons

There is nothing about whatsapp that I dislike. All the features work amazingly well for a free to use software. But maybe a new feature that allows us to have a set of automated responses (instead of just one) could be very helpful. So that the particular one issued to a client would be based on the specific label or tag that customer had.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Instant messaging has never been better

Reviewed a year ago

I have had a few scares in the past where access to my phone automatically meant access to my whatsapp content. But with recent security options and modifications, it has afforded extra layers of security and assurances against unauthorized entry. All in all, I have really enjoyed using it.

Pros

Contacts management is the single greatest thing about whatsapp. it overs me limitless control over who in my phonebook has access to my content and activity log. With those options, I am able to ensure a certain sense of ease within the control and privacy options it affords me.

Cons

I dislike that they do not have an offline or dark mode where I can be in the app probably reading over old messages and other content, but still not be reachable. To enjoy that, I would have to disconnect my entire device from the internet, and that is not very ideal either. I also do not like it's default data sharing arrangement with my Facebook account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Conversations made easy

Reviewed a year ago

Whatsapp for business is really cool as I have been able to create a catalog that showcases the products and services that we offer. I can be able to tell a story of how our day has been through the status updates. The whatsapp support groups that we have as an organization are family and this has helped most of our clients to make connections.

Pros

What I like most about Whatsapp is that its features keep improving which improves the user experience. Over time I have been able to connect with clients and customers by adding a whatsapp button on Instagram and Facebook. Instead of keeping on posting my contact online, I can use a link that leads them directly to my inbox which is really cool. Disappearing messages are really cool as it helps in clearing old messages. The fact that I can be notified when someone wants to add me to a whatsapp group helps in reducing the inconveniences caused by being added to groups without my consent.

Cons

There is lack of privacy especially when one deletes messages in groups. Following up chats in groups is quite cumbersome, especially when the chats are so many, its competitor makes group chats way easier. Video calls need a stable internet connection leading to distortions and interruptions in communication. Video uploading has a limit, which limits the sizes of videos one can share both on status and in the chats. it does not support bots, which makes the alternative more convenient. The 257 group members limit makes us to always switch to the alternative when we cannot manage the numbers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Great Software to communicate with Customers and Employees for Business.

Reviewed a year ago

Communicating with Employees and Customers with ease has been a big help for me.

Pros

WhatsApp has been my partner from the start of my business, if I have to talk with my employees and if I have to make a group call or give a decision on a particular project I am always able to do it smoothly and easily with WhatsApp. Plus WhatsApp is used by almost a lot of people in the World for which our customers are able to get in touch with us in no time, and our team is able to produce them...

Cons

I don't quite think there is anything bad with WhatsApp but I think it would be really good if they enable chat backgrounds to their web-based application as it would look good and more interesting to work on their. And I believe WhatsApp will come with a update soon for this feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Get your personal contacts as amazing as they've never been before!

Reviewed a year ago

In general, I use WhatsApp for education, socializing, and work on a daily basis. WhatsApp has been an inexhaustible experience for me since the first day I used it. WhatsApp's offerings and functionality have been steadily improving. It has top of the range cryptography support and continuous communication processes. WhatsApp is a great way for me to communicate.

Pros

It's incredibly easy for me to connect with my family, friends, and colleagues now that I'm using this program. The application's voice and video calling office is perhaps the best function. I will post my accounts or places I visit via my Status, and it will only be visible for 24 hours. It encourages people to interact with one another in a natural way. Gifs and stickers are fantastic. My beloved...

Cons

You are always asking for input after we phone or video call, which is really irritating. I hope this will be corrected because if we remove a message that we have received, other customers actually understand that we deleted the message we sent. I think this can be solved. There is no chance to 'go offline;' if you have an internet connection, you will either be 'connected' or reachable.