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Real-time customer communications management software

WhatsApp Reviews - Page 100

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15,866 reviews

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AHSAN S.

Computer Games, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review for whatsapp

Reviewed 5 years ago

I personally use whatsapp to send media n document with my friends and office mates. As we have created a whastapp group of our office so every one can communicate at one place. Location. Service is used to guide the location of office if some one is comming for the first time

Pros

We can share data with all the whatsapp contacts. Best application I have used to connect with friends and family. We can also see the story updates of our friends. Whatsapp is the most secure app because it is end to end encrypted. We can also share and track the location of friends. The user interface is vey friendly

Cons

Whatapp is very addictive app. If the music is playing and we have to send the voice notes first music will stop this is very annoying.

AG
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Apekshya G.

E-Learning, 1,001-5,000 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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Works for me

Reviewed 2 years ago

Overall I like the features and recommend using it

Pros

I can receive calls on my phone even when I am on video call in whatsapp.

Cons

Very difficult to upload longer videos and some files wont open.

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Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communication made easy!

Reviewed 5 years ago
Pros

1. WhatsApp is currently the one of the most popular instant messaging apps available for Android or iOS. 2. It has a very simple UI (User Interface) that is very user friendly to it's users. 3. Apart from its end to end encrypted messaging system. It provides users with the ability to make voice and video calls. 4.With the inclusion of the status feature WhatsApp has made itself a basic social media platform by allowing users to share posts with their contacts.

Cons

With the recent security breaches that happened relating to WhatsApp I was a bit concerned about using it but with its regular updates they are getting rid its vulnerabilities (few as they are).

AR
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Ari R.

Professional Training & Coaching, 1-10 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Average compared to the competition

Reviewed 2 years ago

I think WhatsApp gets the job done in the end, but it lacks a lot of the features the competition has already had for years and it feels like it rests on the huge users base that rely on the service. But I messaging app has a lot to do with the number of users, users are not willing to try a new platform, so then WhatsApp is the most used and to me, that's why it has a very popular demand. It's not a bad app but it could be better in my opinion.

Pros

Good chat experience, compatible across all mobile platforms and simple interface.

Cons

There are many in my opinion: - Backup Google Drive vs iCloud is a major problem in my case; - Lack of features; - Poor user interface; - Slower than the competition; - Poor integration across platforms

CT
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Catherine T.

Education Management, 51-200 employees

Used daily for 2+ years

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  • Likelihood to recommend10/10

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Great for communication

Reviewed 4 years ago

It's been fantastic overall both for work and for personal use.

Pros

We use Whatsapp at work for communication between teams and it has been especially useful since we've had to work from home due to the pandemic. I like that we can send quick messages to the group without having to email or set up a team meeting and I like how photos sent get automatically saved to my device because it is useful to go back and view important images that have been sent

Cons

I think the quality of video calls can be improved. I'm not sure if it is my device that is the problem, but the quality of the images in video calls aren't sharp. But this is just a minor issue for me because we don't video call often.

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Kevin F.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
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  • Likelihood to recommend10/10

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Free Multipurpose Chatting Platform

Reviewed 4 years ago

I use WhatsApp for various things other than staying in touch with friends and family. I use it to video call people halfway around the globe. My previous workplace used it for updates or asking people questions. I have used it to discuss the progress of projects and when I require help with academics.

Pros

A free chatting platform that can be used on your mobile and desktop both. It can be used to send videos, contacts, images, documents, etc. It surely is one of the most commonly used applications

Cons

False information is often spread on WhatsApp groups without any proof nor it getting verified by a credible source. Although WhatsApp has tried to curb this by restricting the forwarding number to a maximum of 5, I often get such misleading forwards.

RS
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Rogerio S.

Information Technology and Services, self-employed

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Avaliação WhatsApp

Reviewed a year ago

Excelente, utilizo para trabalho e para questões pessoais, sua compatibilidade com planos telefônicos também facilita muito o acesso, principalmente onde não há rede de internet.

Pros

A atenção dada aos usuários, mostrando que estão sempre procurando melhorias. Como o aumento na segurança do usuário, expansão para profissionalizar sua conta e na criação de grupos e chamadas de vídeo.

Cons

As vezes a qualidade da chamada de vídeo utilizando dados móveis não é satisfatória

Showing original review in Portuguese. See translation

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Verified reviewer

Biotechnology, 1-10 employees

Used daily for 2+ years

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  • Ease of use
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  • Likelihood to recommend4/10

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The standar for Internet messaging, that probably shouldn't be.

Reviewed 4 years ago

I don't like the software for security concerns, but it has become a standard of communication, so I'm forced to use it to comunicate with my clients.

Pros

I considered this the best messaging software for cellphones till the moment when whatsapp was bought from Facebook.

Cons

I'm concerned in how the software treats my private messages exchanged with the platform. The communication is end-to-end and should be secured. None the less also in the past attacks that allowed to read messages exchanged through whatsapp have been found. The acquisition of Whatsapp by Facebook makes me think that the company will use the messages and material exchanged through Whatsapp to target me with advertisments.

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Chris S.

Higher Education, 1,001-5,000 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great comm app for business or personal use

Reviewed 5 years ago

It has done well with coordinating contacts in different spheres. For example, it can be used to create communication groups from work, from family members, or friends, or other organizations you communicate with.

Pros

Its easy to use, has some pretty good features for being a free app, is very stable, works on just about any platform (Windows/Android/iPhone/Web), and is easy to setup and administer your own groups.

Cons

It is sort of dependent on the phone you first install it on (can't sign up without one I think) so if you switch phones or accounts alot, that might make things a bit cumbersome to manage contacts.

MU
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Morale Ugan M.

Mechanical or Industrial Engineering, 1,001-5,000 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Online chatting

Reviewed 2 years ago

I am happy with the service since I no longer need to recharge to call people, I can just go to WhatsApp and call them with data,

Pros

You are able to connect with people from across the world and be able to call them with no extra charges. You have a lot of options to choose on how you want people to interact with you, for example you can switch off your last seen so that people won't know when last you logged in. You are able to share files and other media stuff.

Cons

Big files are not able to be sent on WhatsApp so you have to find an alternative when trying to send a file that takes a lot of space.

FP
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Fay P.

Hospitality, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Whatsapp Review

Reviewed 5 years ago

Been very happy with it I use it all day for communication within the business and my friends and family most people have it so send info is so much easier then writing or sms it. Have tried some of the others this one is by far the easier to use

Pros

Can be used on a computer to communicate don't have to use a tiny screen to talk to people. Most people have it makes easier to get hold of everyone Great for business that want to use it to reach customers Handy for sending photos, documents etc to people with very little fuss Historical information can be be kept Even people not good on technology can use it

Cons

Sometimes it crashes often on the pc and can get it self confused to where I am currently. Can be a bit slow opening

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Jordyn C.

Cosmetics, self-employed

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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From International communication to daily messaging

Reviewed 4 years ago

I started using whatsapp in 2015 while traveling across Europe so that I could keep in contact with my friends and family. I did not have access to cellular data so being able to use Whatsapp to send messages once I was connected to the wifi was a great starting point. Fast forward, my significant other and I have different types of phones and like to have access to messaging online while working so whatsapp is the best messaging platform for us!

Pros

Whatsapp makes staying in contact with friends and family that are located elsewhere, very easy! Being able to access my messages both on my phone and through a web browser is a very nice perk.

Cons

When using Whatsapp on the web, the feature of rescanning the QR code to have access to messaging, refreshes quicker then I prefer.

DS
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Danielle S.

Real Estate, 1-10 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple Software for team chat

Reviewed 2 years ago

Overall, it's a great software to have to keep in touch with coworkers as a team, and for personal use.

Pros

This software is very easy to download and use right away. You can create a chat with your contacts very easily and have the option to backup your chat or not. It is a great way to share photos and videos.

Cons

Once in awhile random people will find you and try to spam you but it doesn't happen that often enough for me not to want to use the software.

AH
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Aqeela H.

Human Resources, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Whatsapp - When you need it

Reviewed 5 years ago

Quick and fast team collaboration and interaction. Team meetings, updates etc. One point contact. Multi- video call ports enable meetings to take place

Pros

The ease of use and the fact that it is at your fingertips make it a most used product daily. Whether is be for personal use or work, it is easily accessible, easy to use and can be customized to your needs. this makes it a very versatile product. Information is quickly and easily relayed and problems can be resolved quickly. the video call enables you to keep in touch with your loved ones as well

Cons

Nothing specifically that comes to mind. Perhaps the limitation on video statuses. Video call doesn't always work that well but may be a network issue

DE
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Desire Efrance B.

Business Supplies and Equipment, 1-10 employees

Used daily for 2+ years

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Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Free and Easy way to communicate with ease

Reviewed 2 years ago

My overall experience with whatsapp has been awesome with the options of voice messaging, deleting messages for other users, being able to reply to specific messages,and forward messages, video calling, audio calling, changing the background and wallpapers, having a profile picture, and all of this is completely FREE!

Pros

The product is easy to use with the add new contact or create new group features making it easy to add all clients in one group Allows audio and video calling Doesn't contain ads

Cons

Requires internet connection to be able to send and receive messages for free

HS
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Hasan S.

Mechanical or Industrial Engineering, 51-200 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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The Only Perfect Communication App

Reviewed 5 years ago

It has become a daily used app for me ever since I installed it 7 years ago. I love the fact that I still see the most simplistic user interface as always.

Pros

1) The simplistic interface with quick start-up (no log in) makes it the best communication app to date. 2) The "too good to be true" fact that it contains absolutely no Ads and no monthly membership is indeed true. 3) Used by billions of users makes it a standardised app that set the norm as the primary means or communication, whether it is messaging, voice calls, video calls or group meetings.

Cons

I have never let this section blank for any of my reviews so far. No matter how hard I try, I literally can't think of a single con for WhatsApp.

MS
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Massimo S.

Music, self-employed

Used daily for 2+ years

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  • Likelihood to recommend10/10

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La mia recensione su WhatsApp

Reviewed a year ago

Faccio spesso videochiamate con amici e parenti

Pros

I vantaggi su WhatsApp sono tanti uno riguarda la protezione delle chat che sono crittografate da end 2 end nessuno oltre con cui chatti può vedere le chat oppure ascoltare chiamate o videochiamate, due puoi chiamare o videochiamare utilizzando la connessione internet, WhatsApp è un'ottima invenzione

Cons

La qualità delle chiamate a volte è pessima ma per il resto funziona benissimo

Showing original review in Italian. See translation

JS
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Jander S.

Education Management, 1,001-5,000 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Everybody uses

Reviewed 5 years ago

WhatsApp is an innovative and incredibly successful communication tool. Practically everyone I know uses it and that makes communication a lot easier. The audio and video call features are of excellent quality and provide an alternative to communication where there is no cellular network coverage. However, more resources are lacking, which are now available from competitors. It needs to improve security and prevent mass messaging by robots.

Pros

The fact that virtually everyone I know is a WhatsApp user. Audio and video connection features are of excellent quality.

Cons

Group size limitations. It has no advanced posting features, such as polls. Cannot speed up the playback speed of audio or video. The company cannot prevent misuse by robot users.

ID
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Isuru D.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best communication tool

Reviewed 5 years ago

overall whatsapp good messenger software.

Pros

Group chat is most using for share information, and also call friends and chat with them, can share status.

Cons

Fast and free messaging and call, easy to use

hg
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hans gabriel g.

Retail, self-employed

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Muy util para comunicarte con tu familia, amigos y cliente de una manera facil y sencilla.

Reviewed 2 years ago

Los problemas que te soluciona Whatsapp es que te ayuda a comunicarte con tu familia y amigos a traves de llamadas y videollamadas y si tienes una empresa a enviarles toda la informacion de tus productos a tus clientes de una manera facil y sencilla y responder a traves de mensajes todas las dudas que pueden tener tus clientes.

Pros

Las Funciones mas importantes son que puedes realizar varias videollamadas en simultaneo y asi comunicarte con tu familia y realizar llamadas y el software es muy facil de utilizar incluso para las personas no tienen mucho conocimiento sobre el software.

Cons

La funcion que podria mejorar es que te permita enviar archivos o videos con mas megabyte de capacidad.

Showing original review in Spanish. See translation

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Kyle L.

Writing and Editing, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communication Superhero

Reviewed 2 years ago

WhatsApp has been an important part of my personal life for a long time now. As an introvert, I have found it an integral part of meeting new people and nurturing relationships. Recently it has also become a valuable business tool and has allowed me and my clients a convenient way to keep up to date with each other and the projects we work on.

Pros

Whatsapp has allowed me to safely and privately nurture a long-distance relationship for over a year now. I'm finally reconnected with my love and I feel that without Whatsapp for communication, we would never have gotten here.

Cons

The only things I would like improved are the image compression settings and maybe an allowance for larger video files.

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Adam A.

Biotechnology, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nice Messenger

Reviewed 5 years ago

Whatsapp allows me to connect with people around the world. It makes conference calls quick and easy. For speed and simplicity, I'd strongly recommend it - especially since now it seems like virtually everyone has it.

Pros

Whatsapp is a more compact messenger than Skype with nearly all of the same features. The PC and mobile versions have both worked very well for me and all the calls, assuming there were no issues with my Wifi in my last residence (a fairly common occurrence), were crystal clear.It has never frozen up on me or caused any noticeable slowing on any of my devices.

Cons

The interface is sort of unattractive compared to Skype's, but that's a fairly small quibble. What's important is that it's functional.

TM
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Tshepiso M.

Design, 51-200 employees

Used daily for 2+ years

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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communication made easy

Reviewed 4 years ago

This has changed communication for years this has been the go to when communicating with people no matter how far of near they are the messages go through immediately and the video and audio call option was really a cherry on top

Pros

You have to love the WhatsApp audio call and video call especially during this pandemic this makes it way easier to keep in touch with friends and family who are far away. These don’t even consume as much data this really is helpful especially under the new normal.

Cons

There’s really not much of complaints with this app I would be trouble some if i said i have a negative thing to say

JL
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Jacqui L.

Gambling & Casinos, 51-200 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communication For All

Reviewed 5 years ago
Pros

WhatsApp is a reliable and robust messaging solution that's easy to setup and use. The ability to make voice and video calls has been a welcome addition to the platform as is end to end encryption for added piece of mind. WhatsApp has native applications for mobile that are well maintained with consistent updates but the service can be accessed from any web browser or even your desktop or laptop with WhatsApp Web. The service is free to use and offers many other great features like groups, broadcasts, image, document and file sharing.

Cons

WhatsApp has provided me with a robust and consistent communication solution that has yet to disappoint me. No issues.

SN
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Saqib N.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Essential communication tool

Reviewed 4 years ago

Very happy to use this for informal team messaging.

Pros

WhatsApp is used by everyone we have in our teams across the world and its utility for instant messaging in invaluable. Audio messages, videos and chat is used daily. The ability to search messages, its multimedia support, back up chats and voice calls are very good.

Cons

The voice and video calling quality is not the best, and multi user conferencing is not the best. Also when you call and a user is offline, it still rings and gives no indication whether the receiver is actually online to receive a call. This could be improved. We are also worried about adverts and insidious data collection that maybe occurring so security is a concern.