White Fuse Features

It's so easy to use. We wanted automated renewals and payments and the White Fuse integration with GoCardless give us this. We also wanted Members to be able to login and view their membership details which they can now do. So far the biggest benefit has been the broadcast email capability. It's simple to set-up, easy to use and has saved us money!!!

When members log in with the wrong email address, they think they do not have membership and create a second membership account. It would be good if they were prompted to try a different email address.

Thanks so much for your review Dawn. Reading this kind of feedback gives the team a warm glow inside and is exactly why we do what we do! Keep the feedback coming :-)

Very affordable. Simple menu system. Calendar categories are great.

Calendar - would be great to see months in advance and archived Less flexibility with graphics throughout website. Colour distorts on banners - phasing to grey, it stops pictures popping.

Thanks for your review Jackie! It's great to hear that you think the platform is really good value. In relation to your specific criticism about banners having an automatic grey overlay to darken them we took your feedback on board and recently released an option to turn this off. I will drop you a personal message with instructions on how to do this. And if you have any other feedback please keep it coming!

The process of setting up the software was straightforward and intuitive- qualities the platform itself also possesses. Whitefuse is easy to use and helps centralise contacts, newsletter and event functions we were previously using multiple platforms for. Whitefuse's FAQs and support articles, as well as their staff, offer excellent support.

We would like to see a little more design functionality in the broadcasts Whitefuse enables customers to send. These are by no means bad, but more flexibility for branding and making newsletters distinctive would be useful.

White Fuse is brilliantly designed & is really user focused. I love that it has the needs of a small charity at its heart. I've used a number of different website building tools and even though I have years of design and computer experience, building a website is always a challenge. White Fuse takes all of the complications away and gives you the tools you need to build the perfect website. The website...

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I think a downside is having to wait for developments! But honestly, White Fuse is so good at taking on feedback and updating the software. Specifically, integration with MailChimp would be fantastic. Users being able to set up their own fundraising pages with target donation amounts would be amazing. Being able to track what the money has been donated towards is key for us. Especially at the beginning of building a charity we ran a number of campaigns to be able to purchase specific elements so it would be good to be able to track the giving in this way.

Thanks for such a great review Grace. We have tried hard to make the platform well designed and easy to use so it's encouraging to get such positive feedback. It's also good to know that you appreciate all the integrated fundraising functionality. Get in touch if you have any ideas for new features we can add in the future!

The software is really intuitive to use - navigating the backend of the website, the membership sign-up process, keeping track of members' data and posting about news and events are all really straightforward. The support team are always incredibly helpful, keen to get feedback and respond very quickly (usually within a few hours) to questions. Customer support was really important for us when shopping around. White Fuse have been a dream to work with and are great value for money, I would highly recommend them.

At the moment if you post a news item or, in our case, a blog, there isn't a quick way to also send it out via broadcasts (emails to members). You need to post the item on the website and then construct a new broadcast (email) separately. However, White Fuse have a great system of taking on board customer feedback about desired features and they are always adding new features so this may become possible in the future. Overall, this aspect of the software is a minor inconvenience in the bigger context of it being suitable for our purposes as a learned society.

The top four things (out of many) I like about using this software are: 1) It is easy to use - especially for a non-tech minded user, 2) You just put your content or photos in without needing any technical knowledge or experience. 3) The builder template design structure provides a sleek, modern, professional look to our website. 4) It has an integrated basic database management system - which is unique and useful.

White Fuse from the outset made it clear they didn't support some (bells and whistles) functionalities. Occasionally it has been challenging placing photos or content exactly where I'd like to. However I know platforms that provide more functionality cost around seven to ten times as much and in any case those functionalities are not really needed for a small charity like ours

This software has simplified the communications path between the Administrative team and the members of a disparate company (membership organisation) based around the world. We have run large events for over 200 people, and are now getting into the organisation of on-line meetings through this. We have streamlined the information flow and reduced costs of sending out hard copies as everyone can access the information from one sigle version of the truth which is up to date and applicable. When we find a feature that we would like, they have been very reactive to adding it, if possible, or demonstrating ways to work through the perceived problem!

the financial package is aimed at a slightly different market and we have had to work around the processes to make them applicable to our organisation. We have fed back on how guests are poorly handled in the system and they are reacting to that with new features.

As a small charity with limited resources, it has been great to have a website that is professional and very straight-forward to use. White Fuse provide all the tools you need to easily add and edit content and you can also have multiple users who can update the website. If there is anything I can't do, they are always there to offer support and guidance over the phone or by email.

It can be limiting if there are bespoke features you would like for your website, however White Fuse are always open to feedback from users and developing new updates.

Thanks for your review Alex! It's great to hear you find the platform easy to use and value our support. We hear you that the platform occasionally feels limiting. Please don't hesitate to get in touch when that happens so that we can consider your needs as we roll out new features.

The software is mostly intuitive, and it's basic deign makes it easy to navigate.

It is fairly limited in its function, although we do not have the need to add any 'bells and whistles' so at this time it is not an issue.

Thanks for your review Joshua. It's good to hear you found the software mostly intuitive and easy to navigate. Please don't hesitate to get in touch with ideas if you find that, as your needs develop, there is anything that would enhance the website but isn't currently possible. While we are keen to maintain the ease of use, we are always adding functionality so this kind of feedback is very helpful. We'll also take on board your feedback that a bit more hands on support, rather than just help documents, would have saved you some time.

Makes the website dead easy to maintain and very handy to have someone on hand if anything ever does go wrong

the functions available through white fuse are more limited than through wordpress generally so we sometimes have to do things in a roundabout way.

Thanks for such a positive review Imogen - that's really encouraging! If you have any specific ideas on ways we can learn from Wordpress's flexibility without compromising on the simplicity and easy of use you love please let us know.

The web template produces clean, professional and easy-to-navigate sites and it's really user-friendly;

I find using tables is unwieldy and neither user- nor audience-friendly

Thanks so much for the review Gerri. We really appreciate it!

Having all of different client (volunteers, membership, donations) on one database and the ease of accessing information. Event management system, with ticket sells.

Nothing at the moment. As thing have come up, we have reported back features that we would like added or would find useful and they have been very helpful in putting these forward for development or looking at alternatives ways we could achieve what we would like to do.

Hi Amanda. Thanks very much for taking the time to provide a review. Really please to hear you've had a good experience so far.

It is very easy to use and has built-in help tool, which makes it very easier for new staff to pick up quickly. The website looks slick and impactful. Very pleased with the finished website and have had lots of positive feedback.

The only issue I've had is some of the WYSIWYG formatting/functionality doesn't work so well on one browser, but it works fine on other browsers.

White Fuse offer a web platform for charities that is accessible even for those who have minimal experience of managing websites - without sacrificing functionality. Long before a new website is set up, the White Fuse team help their clients to think in a structured way about what their new website should do, and how this is best achieved. When the website is ready, White Fuse offer excellent customer support, and are gradually adding new features as time passes.

One or two elements of the White Fuse platform are comparatively under-developed - particularly the database tool. However, I don't think this will be the primary draw for many people considering the platform. Also, it's under ongoing development and may one day help us replace expensive, separate database software we currently use.

Thanks Andy. Great to hear that you think the software has resulted in a dramatic improvement of your digital comms! We've noted that you still see some gaps in the database functionality and rest assured we have a bunch of database related updates and new features coming soon.

It is very user friendly, the website looks great and overall it meets the needs of our small company.

The functionality of building queries is a bit limited.

The White Fuse CMS is easy to use and by the most part intuitive. The information provided in the 'Help' section is clearly explained and easy to follow. Whenever we had queries they were quickly responded to by the team with suggested time frames for resolution. The advice given as we went on our journey to populating the website was incredibly useful and has meant we have created a website that the charity is really proud of, that showcases everything we do and that can be quickly and easily updated.

The White Fuse website was the right website for our charity.

The CMS is really easy to use, it allows me to make changes and add content quickly and easily. The added CRM database is also really useful, writing data from the website directly to the CRM, helps to keep records up to date and record consents, helping us to manage our data easily. The functionality goes beyond what we require at this stage, so I am confident in the ability of our website to grow with the charity.

There are not really any cons for a charity of our size, I would like to be able to position images within the cms, but this is a small niggle.

It is easy for the club members to sign up and they can manage their own data

If you want to change the website it takes quite a bit of getting used to, bit once you get the hang of it is ok. Members do seem to be able to mess it up adding two memberships to one person.

Hi Jonathan. Thanks so much for taking the time to review the software. It's great that members can sign up easily and that this is a big improvement on your old system. However, we've noted your comments that there's a little room for improvement when dealing with members signing up for multiple memberships and we will investigate ways to improve that as we release future software improvements.

The platform is easy to use with quick reporting tools making it easy for me to report realtime performance.

The platform is very set in it's structure so that it remains as simple as possible for users. Maybe allow a more advanced user to have a user type which allows additional, more technical integration/modification?

I love everything about the platform - it is so easy to use and set up, intuitive menus, nicely laid out pages, ease of changing things, a record of when things have been updated, events management, the ability to hide resources from non-members and the ease of posting blog items. The whole system is seamless from beginning to end and the user experience is excellent for both administrators and end users who sign up on the platform.

There is nothing that after nearly a year of using the platform I would change - and I cannot ever recall saying that about a piece of software!

The interface is very easy to use, the website template is also nice and tidy, our members have been very happy with it! Also, the customer service has been impeccable!

Nothing major, but for example it would be nice to have more control over how to organise the homepage, e.g. put more tabs on the main menu

Thanks for the great review Marta. There are some tools for managing content that can be promoted to the homepage and it's easy to add new top-level tabs to the menu. I'll send you a personal email to help show you how to do it.

Clean/clear website design; easy to use membership and events software built in; integrated to take member payments by Direct Debit and events payments by card. Exactly what we need as an organisation with over 1,000 members but only two members of staff!

There are some functions currently not available (for both web interface and membership system) that would be useful to us - although not essential. However, software is regularly updated (with customer input being listened to) and there are usually work-arounds where the software cannot (yet) deliver.

easy to use and update webiste easy to customise database suitable for your needs

couple of issues that the company are already looking at to make the system even better and easier to use