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WikiPro

Customer communication platform for small business owners

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WikiPro Reviews

Overall rating

4.7

/5

30

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.37/10

Reviews by rating

Pros and cons

Very glad I gave it a chance. Don't want to not use it for my business.
Every CPA should consider using a powerful tool with so many great functions like wikipro.
What I like the most about it is Easy to use, friendly interface.
Sometimes the app lost the history contents, and it does not pop up the message when there is actually new message.
I missed the notification sometimes, there are notifications in the app but its not showing on the icon.
It got stuck during e-sign if the document size is too large. For example, if the file has more than 10 pages.
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30 reviews

Recommended

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Gurvinder K.

Information Technology and Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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"Best ever app for texting, sms for buisness"

Reviewed a year ago

All my problems and issues are gone with this awesome app. This app is very easy to use and professional too.

Pros

First of all very user-friendly and easy-to-use interface. Great app for contacting all clients and sending files and others as well. Best tool for business. This tool help with tax also. This great and powerful tool comes with so many features. this helps me to search for my customer faster in my business.

Cons

According to me, it's the best tool in the market for business. I have never faced any issue regarding this. I recommend it to all.

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Dave W.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome SMS Website Chat, Business Texting and Review Management Product with Affordable Pricing

Reviewed 2 years ago

Easy to set up and simple to use. Allows me to receive additional Google, Facebook, Yelp reviews, gets me leads through text, and replies to user messages instantly using templates.

Pros

WikiPro helps my business reach clients faster with business SMS. WikiPro text chat is much better than any browser chat widget because we can reply to the user at any time, even if they close the browser. WikiPro also makes it very easy to request reviews with an outbound text review outreach system, as well as monitor and respond to online reviews. There are other features such as text-to-pay, SMS appointment reminder, text to e-sign. I Highly recommended this multi-function business program.

Cons

The WikiPro mobile App lacks some of the features in the web app, though it's not a deal-breaker as I can use the web app on my phone.

CJ
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Carey J.

Real Estate, 201-500 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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User

Reviewed 3 years ago

Easy to find app and easy to communicate

Pros

Easy to find the app👍Easy to communicate

Cons

Little conflicted to use , Can not find the conversation history .

GC
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Grace C.

Accounting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Handy app for tax and accounting tasks

Reviewed 3 years ago
Pros

The app is fast and simple to use. It saves us time to collect client data and information It is convenient and provides instant messaging. Even our elderly clients can easily and instantly communicate with us. It allows e-sign via SMS both on the app or on regular text messaging. Clients can view their e-signed documents on phone.

Cons

It got stuck during e-sign if the document size is too large. For example, if the file has more than 10 pages.

Vendor response

Sometimes the signature got stuck because the PDF document is corrupt. There is no 10 page limit. Please contact wikipro support if you have issue signing a PDF document.

WV
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Wanda V.

Accounting, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent solution

Reviewed 2 years ago

KBA signature through text sold me on it.

Pros

Just what I was looking for! user-friendly, quick , amazing product to contact your clients, send files and obtain signatures.

Cons

It is exactly what I was searching for. At first it needs Tutoring videos other than that is easy to navigate

xW
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xi W.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good

Reviewed 3 years ago
Pros

This software Convenient, fast and easy to use,

Cons

l There is nothing wrong with this software, I think it works well

zc
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zishun c.

Legal Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WikiPro Review

Reviewed 3 years ago

Great solutions for business to customer communication

Pros

easy to use, love their text to landline feature, no app installation needed

Cons

hope it can build in more texting features for future.

QY
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QIQI Y.

Accounting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This App is user friendly

Reviewed 3 years ago

It helps me get my tax done

Pros

Easy to communicate; easy to reach professionals; efficient

Cons

It updates a little frequently. But 99% of the APP I liked it.

qf
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qiuyang f.

Apparel & Fashion, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good software

Reviewed 3 years ago

its a great app to use for my business!.

Pros

This software is very easy to use.its full-features.

Cons

i can signed documents anytime anywhere.and I can send photo.

AC
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Alex C.

Financial Services, 5,001-10,000 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It will be a big deal in the future

Reviewed 3 years ago

It is very different compared to other CPAs when utilizing Wikipro, it is very professional, organized, and efficient. Every CPA should consider using a powerful tool with so many great functions like wikipro.

Pros

The software integrates esign & document management function to make the signing process much easier. Also I can have an unique channel to communicate with my CPA and I know my questions will be answered professionally.

Cons

In my opinion as software, there are always things can be improved and small bugs needs to be fixed.

SS
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Savannah S.

Accounting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I was shocked and impressed

Reviewed 2 years ago

I've been very impressed so far! I asked for a feature that was unavailable. Less than a month later they created it and took the time to email me personally about it!

Pros

It's easy to use and our customers love it. I really like that it's the same number as our office number and not some weird number. I also like that there's automation, but we can also text customers back and forth if needed

Cons

I wish the document send and receive were encrypted, but this isn't an end of the world feature for us.

Vendor response

Thank you for the nice review. Please continue to provide all the feedbacks and we are working to improve our system constantly. As for document send, we added the passcode protection option. Please check it out.

SF
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Santiago F.

Insurance, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Impressive

Reviewed 2 years ago

WikiPro has made our lives easier. Selling is fun again. Requesting signatures, documents, photos has never been easier. I would recommend WikiPro to everyone.

Pros

Being able to use my office number as a texting number was very impressive. I was able to save money and time when collecting e-signatures. I don’t have to wait weeks to receive those important signatures to process policies.

Cons

I like everything about WikiPro. Easy to use and I live texting clients from out main office number.

HY
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Hong Y.

Education Management, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool

Reviewed 3 years ago

I can easily use this useful app. It is very efficient to work with.

Pros

Convenience! I like to use this app because it is simple and easy to handle.

Cons

I didn’t find some thing I like least so far.

VG
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Vivi G.

Management Consulting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SAFETY APP

Reviewed 3 years ago

everything good

Pros

Can protect my private information, reply very promptly

Cons

too expensive too bule too darker too small

js
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jack s.

Design, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Remotely getting things done.

Reviewed 3 years ago
Pros

The fact that i don't have to drive to the see my cpa to get my tax done.

Cons

the interface can use a better face. other than that. its pretty good.

BB
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Bert B.

Accounting, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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So very helpful

Reviewed 2 years ago

Very glad I gave it a chance. Don't want to not use it for my business.

Pros

Texting but the app lets me create them like Emailing. E-sign via texting E-pay via text Sending large, definable group text messages

Cons

Cost seemed a little high at first, especially since I wont use it much for a few months during each year. Learning app was very challenging & frustrating

zr
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zeyang r.

Computer Hardware, 10,001+ employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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review as a user

Reviewed 3 years ago

it is a good software with communicate with clients. it has document esign which has stand it out, or there will be no differences with wechat

Pros

instant message and remote esign document

Cons

sometimes the app lost the history contents, and it does not pop up the message when there is actually new message

DD
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Daniel D.

Law Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tools for legal professional

Reviewed 2 years ago

The support is super. [SENSITIVE CONTENT HIDDEN] is always here to help us.

Pros

More and more of our clients are using texting as the way to communicate. Having out main number as the texting number makes our job much easier.

Cons

So far we have not found any deficiency yet.

AJ
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Aiqin J.

Logistics and Supply Chain, 10,001+ employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software

Reviewed 3 years ago

I like it a lot. Easy to use

Pros

What I like the most about it is Easy to use, friendly interface.

Cons

The least I like this software? Not much to complain

CC
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Cecilia C.

Financial Services, 1,001-5,000 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent

Reviewed 3 years ago
Pros

Easy, user friendly and get response quickly

Cons

Font is small, wish it can be enlarge as we are the elder group to use the app.

JL
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Joe L.

Hospital & Health Care, 501-1,000 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good app

Reviewed 3 years ago
Pros

East to communicate with my accountant .

Cons

It is real simple and easy to use. Either the chat or the file transfer

hc
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hsueh c.

Wholesale, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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time saving app!

Reviewed 3 years ago
Pros

very prompt and convenient. great app for companies of any size. excellent customer service

Cons

photo & doc upload takes some time and unable to upload multiple at once

Vendor response

Thanks for your feedback. Actually we allow multiple files upload, you just need to click the buttons to upload more files.

jl
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jiangmin l.

Real Estate, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ranch Estate Inc

Reviewed 3 years ago
Pros

It is very convenient to contact when I have questions

Cons

Should to post more informations on discovery

NS
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Nicole S.

Wholesale, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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useful good app

Reviewed 3 years ago

My business problems are solved by WikiPro, the stuff are very professional and friendly, [SENSITIVE CONTENT HIDDEN] helped us a lot and always reply very fast. The app is easy to use, has all the functions we need. I recommend the APP!

Pros

the app is user friendly and has all the functions that I need.

Cons

i missed the notification sometimes, there are notifications in the app but its not showing on the icon.

AW
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Anna W.

Restaurants, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good and convenience app

Reviewed 3 years ago
Pros

Can solving our tax, payroll and booking problems any where you go.

Cons

its a good and convenience app for our booking , tax and payroll etc ...