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Wild Apricot vs SilkStart MultiChapter Comparison

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Overview

Category Leaders

Wild Apricot is the #1 online membership software for associations, non-profits, and clubs. Allow Wild Apricot to automate...

Superior multi-chapter member management solutions for associations and non-profits.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

48

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£

200

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

323

147

24

11

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.4

5

4

3

2

1

20

12

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

My overall experience has been excellent, and I have used it for another nonprofit and recommended it to a third who adopted it, and all have been more than satisfied with the product and service.
It’s great and I like how you are constantly listening to your community and implementing improvements.
We were able to engage and notify our Membership, especially in the era of Covid 19, with such ease it makes it worth the while to have this software available.

Pros

The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth.
And the quality of the support is off the charts. All-in-all it's just a pleasant, well designed platform/service that does what it does well and seems to keep improving with new features.
The editing capabilities of this software is brilliant, I loved that it was so intuitive to do things that even my most technologically challenged staff could figure it out.

Cons

The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.
There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages.
The editor is worse than worthless. It is hard to believe that anyone thought this was a good idea.

Cons

Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.
I am generally unhappy with the service overall.
Customizing pages is very difficult and a challenge. Google Page Speed gives the site very low marks, especially on mobile.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features63
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Application Management
  • Attendance Tracking
  • Built-In Database
  • Campaign Segmentation
  • Chapter Management
  • Committee Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Document Management
  • Document Storage
  • Donation Management
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Election Management
  • Email Marketing
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • File Sharing
  • Financial Management
  • For Nonprofits
  • Fundraising Management
  • Jobs Board
  • List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Newsletter Management
  • Online Calendar
  • Online Giving
  • Payment Processing
  • Personalization
  • Receipt Management
  • Records Management
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • SSL Security
  • Search/Filter
  • Secure Login
  • Social Media Integration
  • Transaction History
  • User Management
  • Volunteer Management
  • Website Management
  • eCommerce Management
  • Total features26
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Application Management
  • Attendance Tracking
  • Built-In Database
  • Campaign Segmentation
  • Chapter Management
  • Committee Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Document Management
  • Document Storage
  • Donation Management
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Election Management
  • Email Marketing
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • File Sharing
  • Financial Management
  • For Nonprofits
  • Fundraising Management
  • Jobs Board
  • List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Newsletter Management
  • Online Calendar
  • Online Giving
  • Payment Processing
  • Personalization
  • Receipt Management
  • Records Management
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • SSL Security
  • Search/Filter
  • Secure Login
  • Social Media Integration
  • Transaction History
  • User Management
  • Volunteer Management
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations8
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations10
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Wild Apricot vs. SilkStart MultiChapter

See how Wild Apricot and SilkStart MultiChapter stack up against each other by comparing features, pricing, ratings, integrations, security & more.