Wild Apricot Reviews - Page 7

I love the product but the recent announcement of a 20% surcharge if users continue using PayPal instead of WA (Wild Apricot's own system AffiniPay) with no notice hurts Non Profits and in particular Charities. Their response to queries has been dismal. Very disappointing.

Forced to pay extra fees if you don't use Wild Apricot's payment system.

Once you understand the main parts work well, however, more integration is needed. Usually, the helpdesk/support desk are very prompt with their answers to my queries, even given the time difference between us.

The software is clunky and sometimes the parts do not work as seamlessly as they should with each other. Also, the lack of a Full Backup facility is a major headache and handicap!

It was very nice to have a software to organize our membership. The software was built into the website directly, so members can directly renew their membership while browsing the website. You can build different user permissions into different levels.

The UI of the websites you build with this and the backend feel outdated. I feel like the event tool could be more powerful, especially with how powerful you can easily build websites with Drupal/Wordpress. It would feel more like a membership program if the events could be dynamic with attendees, volunteers, being able to list what is still needed, etc. We found ourselves moving to Facebook or Next Door a lot to interact with our members. Also, in the span of one year, our plan went up by $20/month, which was an extra $240 a year for our small, local advocacy group.

Ease of use and the reports that are available.

I am not notified each time a payment is received from one of our members. I'm sure I just have to set a flag, which I do not know about.

Offers everything you need to run an association and its ease of use and price.

E-mail product is inferior to other services.

Every feature is useful. Being able to run everything through one portal is what makes Wild Apricot worth using. Memberships, events, emails, finances, merchandise, polling and more add up to a product that is worth the cost.

The product is great and updates often, so suggestions for additional services are not a complaint but a recommendation. One feature I would like to see added is secure elections. Most professional organizations have to run secure elections and we often have to use a third party to be able to do this.

Easy of use

A little expensive for the lesser tiers. Would like to see tool where I can schedule a future eblast.

Functionality - does everything we want it to do

There is nothing about this software that we don't like

- Tiered Pricing Plan - Integrated Contact and Members List for Event Promotion - Membership Auto Renewal Email Reminders - Invoicing and Email Notification

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Robust functionality and integration

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User friendly

I like everything about it.

This platform includes all the core features you'd expect: CMS, website, member database, email, event management, donations, polls, store/ecommerce, and more, all nicely integrated for ease of use.

The cost is a little pricey and the website management UI is a bit clunky, however neither is prohibitive.

The event system.

Nothing

The back office admin capability

I would like the web design capability to have some more creative designs

Having the ability to make changes to our site at any time!

The price was a little less when we joined, and it went up soon after we signed up. I wish it was a little less, since we only use it for billing and to house our website.

Flexibility

Pricing - need more tiers.

Intuitive interface, ease of use.

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Fully featured

No negatives

Great look and feel. Intuitive and well integrated Complete with invoicing and emails and website Continual improvements and enhancements Excellent help system and support

It is pricey but you get more than you pay for, in my opinion.

Support and range of management tools in one place

Missing some functions specific for our needs

We used Wild Apricot to manage about 300 dues paying members. The annual dues collection was great as well as the ability to make different areas for different levels of membership. Then registering for events and collecting money was easy.

We really joined hoping for a listserve functionality and the developers kept prromising one but it never actually happened. The web site builder was not as intuitive as current web builder out there today..

So easy to use - and if I happened across anything difficult, my exchange with WA's customer service explained it to my satisfaction.

I can't really say I experienced any.

Used to work very well. Lots of features and descent integration. For 2+ years I loved this software. Not anymore.

After the company was sold and the CEO left the price went up and the quality dropped- a lot! Customer money was being taken and the payment info wasn't propagating through the software. In other words customers were paying and not getting what they paid for. WA tech said the problem was contained to two days only, then to 12 days... here I am a month later and the problem is still occurring! Their best solution was a suggestion to no longer use paypal because their integration with WA was bad. They support paypal integration then say not to use it. Insane. Thousands of dollars wasted and a ton of frustration. I am switching to a word press based platform.