Womply Features

Womply

Cloud-based reputation management platform for businesses

4.27/5 (59 reviews)

Womply Feature Summary

  • Activity Tracking

Competitor Feature Comparison

API
Activity Tracking
Business Analysis
Business Intelligence
Communication Management
Competency Management
Conversion Rate Optimization
Credit Card Integration
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customizable Templates
Drag & Drop Interface
Electronic Payments
Email Marketing Management
Engagement Analytics
Feedback Collection
Feedback Management
Loyalty Program
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
POS Integration
Performance Metrics
Ratings & Reviews
Reminders
Revenue Management
SEO Management
Social Media Integration
Social Network Marketing
Surveys & Feedback
Third Party Integration
Transaction History
Transaction Monitoring
Learn moreCompare App
API
Activity Tracking
Business Analysis
Business Intelligence
Communication Management
Competency Management
Conversion Rate Optimization
Credit Card Integration
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customizable Templates
Drag & Drop Interface
Electronic Payments
Email Marketing Management
Engagement Analytics
Feedback Collection
Feedback Management
Loyalty Program
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
POS Integration
Performance Metrics
Ratings & Reviews
Reminders
Revenue Management
SEO Management
Social Media Integration
Social Network Marketing
Surveys & Feedback
Third Party Integration
Transaction History
Transaction Monitoring
Visit WebsiteCompare App
API
Activity Tracking
Business Analysis
Business Intelligence
Communication Management
Competency Management
Conversion Rate Optimization
Credit Card Integration
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customizable Templates
Drag & Drop Interface
Electronic Payments
Email Marketing Management
Engagement Analytics
Feedback Collection
Feedback Management
Loyalty Program
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
POS Integration
Performance Metrics
Ratings & Reviews
Reminders
Revenue Management
SEO Management
Social Media Integration
Social Network Marketing
Surveys & Feedback
Third Party Integration
Transaction History
Transaction Monitoring
Visit WebsiteCompare App

Mobile apps

iOS App


8 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


9 reviews

Womply Feature Reviews

25 reviewers had the following to say about Womply's features:

Gregg Sheridan

Works Well

2018-07-30

It was ok but too expensive for a glorifed review site

Pros

The Reviews section was nice to have in one location but the whole reason for this software that was proposed was to keep track of my

Cons

Once i had my wife enter thousands of customer emails for the database i couldnt export it for a back up or to use with constant contact if i wanted to

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Womply


Thanks, Gregg! We'd love to hear more about your experience with customer emails so we can improve the product. Please contact us at (855) 929-9111 or support@womply.com. Thank you!

Read more
Anonymous
(Retail company, 11-50 employees)

Womply review

2019-03-19

It’s been ok - the data is great - but I’m not sure I’m getting all the best use out of it.

Pros

It’s simple and easy to use Many of the features work in the background automatically

Cons

I don’t know how to link it to my customer database I don’t know how to talk to an actual person to get help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler Kaune

My Daily Go-To Platform. I use Womply's Reputation Defense for managing and responding to reviews.

2018-03-15

Saves me a TON of time, and helps our brands build loyalty with our guests by quickly responding to their feedback.

Pros

Super responsive customer support make this product one of my favorites.

Cons

I know they are working on ways to make all of their features more customizable, which will be awesome too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 1-10 employees)

Great Review Response

2019-04-01

Following up with customers who purchase at our store through e-mail is a great way to touch base with them.

Pros

It is extremely easy to respond to reviews on many channels.

Cons

It was really hard to integrate our Mailchimp list, and in fact, I couldn't integrate it at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ray Hambrick

Technology made easy

2019-03-19

I would recommend this product to anyone wanting a painless and effortless way for customer retention.

Pros

I find the ability to contact my customers easily thru email, texting and media to fill a needed step in our progress to keep in better contact with our customers.

Cons

At the current time I have found nothing to dislike about the software and customer service associated with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Rowlands

Womply is great for day-to-day analysis

2019-12-09

Overall, Womply has given great insight into the various trends we experience in the business

Pros

Womply business insights are very valuable for diving into the day-to-day performance of the business, and it allows someone to look at data down to the transaction.

Cons

It would be great if Womply allowed more customization of reporting and changing the views as the business needs change

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Womply


Thanks, Richard! We appreciate the feedback.

Read more
Courtney Heath

Review

2018-07-30

I have been pleased overall with Womply and will continue to use it.

Pros

I like the ability to have emails sent to customers for me.

Cons

Sometimes the features are a little hard to figure out and I have to contact support for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Womply


Thanks for the feedback, Courtney! We're glad you're working with support. If you have any specific feedback to make the product better or easier to use, please contact us at (855) 929-9111 or support@womply.com. We'd love to hear it!

Read more
vicky bayley

200 north beach

2018-08-03

reputation management

Pros

there is alot of good information to use

Cons

don't understand how the email system works

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Womply


Thanks, Vicky! We'd love to give you a VIP walkthrough of our email marketing system. Please call us at (855) 929-9111 and we'll take you through it step by step.

Read more
AMANDA FUOCO

So User Friendly

2019-03-19

We love it!

Pros

I love that we can add pictures so easily as we change our specials frequently.

Cons

Sometimes I wish the contact form was easier to install

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brielle Prezzano

An excellent option for gaining more review

2018-07-30

It has given us a great deal of reviews from real customers and we love it!

Pros

My managers are actually encouraged to text dissatisfied customers so we can be in further contact with them after they’ve cooled down and make things right

Cons

I wish you could personalize the text message that is sent out... the wording doesn’t match our brand

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Womply


Thanks, Brielle! We've noted your feedback with our product and support teams. If you need any assistance, don't hesitate to reach out: (855) 929-9111 or support@womply.com.

Read more
Anonymous
(Real Estate company, 11-50 employees)

Womply

2020-01-10

Overall we love the out come and the traffic we have generated just by our reviews that have all been collected in 1 central location that we can monitor. Highly recommend

Pros

Collecting customer testimonies has been so easy to get out into the word and boost our brand. The customer service is fantastic.

Cons

Honestly we haven't found anything we dislike about it. But if I had to say 1 thing, I wish they would consider a zoom link demo vs. a phone call walk through

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Booke

Great way to interact with customers across all review sites.

2019-03-26

Pros

Ease of use 1 place to respond to all customer reviews online Easy to look up CC transactions instead of calling 800 number

Cons

Would like more customization options for emails

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Philipp

Womly Works !

2019-03-19

Pros

A valuable tool for our online activity administration.

Cons

Nothing stands out. It works well with our merchant processing software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
andrea wawro

Womply for Reviews

2019-03-19

We are able to connect with guests of our business and see what they think of their experience .

Pros

I like Womply because they make it very easy for us to upload our information into our system and request reviews from our guests.

Cons

we are able to upload our database every 30 days, which is not a big deal, it just keeps me on a schedule to upload our information

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gina Cel

Womply review

2018-07-27

Pros

The ease of being able to view patient reviews.

Cons

Not sure where/how patients are contacted for their reviews.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Jay

Don't Use Womply

2019-07-04

Our overall experience has been extremely disconcerting because we thought we did our homework and thought that they were an okay company providing a nominal service that may be useful to some, but we could not see any value or ROI. We feel as though they betrayed our trust and disregarded us as individuals and just processed us as a number and brushed us aside, then someone internally made a mistake and instead of owning it and fixing it they have chosen to take the role of a bully and refuse to resolve it. In our opinion we believe that you should not use this service.

Pros

If you are not computer literate and would like to manage your reviews online you can utilize a dashboard to reply to these reviews in a single location.

Cons

As for the technical aspects of their service; after reviewing the dashboard and the trial period we discovered that they actually provide anything that you can't sign up for on your own and receive notifications from Google, Trip Advisor, Bing, Yelp, & Facebook.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 11-50 employees)

Good service at a good price

2019-03-26

Pros

Womply has help us especially with notifications of negative reviews so we can timely address them.

Cons

The dashboard is not as intuitive as I would have hoped and it is sometimes hard to find what I'm looking for.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Dave Schwartz

Wompified!

2019-03-22

Very good overall experience

Pros

All our social media is now available to be responded to in one place!

Cons

Two of our terminals cannot be combined.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Val Ullrich

Manager

2019-03-30

Helps to get feedback and respond to customers

Pros

Very helpful for assessing and getting customer feedback

Cons

Just needed to figure out where to find things -- wasn't always intuitive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Colleen Molina

Review for Womply

2019-03-20

Pros

We are still figuring out the Womply software however, we purchased it to use for advertising our business. We will continue to play around with the tools provided on Womply to use it to our benefit.

Cons

We are still trying out the software as our management has changed recently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Edward Irvin

A rip-off

2020-04-15

I never received one lead or contact. I cancelled the service in Nov.2019 but they still billed me in March.

Pros

Great promises during the 30 day free trial

Cons

Never delivered the product. Then they have the gall to continue billing for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 11-50 employees)

Why buy?

2019-03-28

Pros

The app to send your customers to request a review is very helpful and the texting feedback feature has been helpful to avoid angry reviews.

Cons

At first there was a long lag time b/w reviews being posted and Womply responding. But, they have corrected this issue after a couple of phone calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela Terry

Terrific customer response!

2019-05-16

They’ve been very responsive they’ve been very helpful whenever I’ve had problems in our business has certainly picked up since we’ve become more aware of the importance of online reviews

Pros

The ability to be the first Line of contact with the customer, rather than having them complain on some online board with and my not knowing unless I search for it, I had off problems right at the start and can fix these issues rather than leave a dissatisfied customer

Cons

No where am I able to access all reviews in an order that I choose like looking at all of my reviews from all sides all at once with the most recent first or something

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Curley

Excellent Resource

2019-03-22

We had been spending a great deal of time checking reviews prior to WOMPLY, now it is done easily on a single platform that notifies me when a review is posted!

Pros

Love the daily updates, as well as the weekly and monthly reports!

Cons

Honestly, it has been getting all of our passwords updated to use the software to it's fullest capability!

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Mayfield

Womply

2018-07-28

We're able to get far more reviews by having quick and easy links for the customers to follow.

Pros

Easy to add users, quick access to text/email customers requesting a review

Cons

Customers think they've left us a review after a few questions, then stop, as opposed to clicking through the additional platform (Facebook, Google, etc) to actually post a review.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Womply


Thanks, Jonathan! We've noted your feedback with our product and support teams. If you need anything, don't hesitate to reach out: support@womply.com.

Read more