Wootric Reviews - Pros & Cons, Ratings & more

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Hotjar

Modern Customer Experience (CX) management software. NPS, CSAT & CES micro surveys help you improve your customer journey.

Wootric

Android

Web-based

iPad

iPhone

deployment analyst

I don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again.

Customer Success Analyst

All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use.

It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics.

Senior BI Data Engineer

This tool is simple to use and the UI is clear and easy to grasp. When needed, customer support was helpful and quite fast to answer.

Analyst Marketing

We embed in emails marketing and send to our customers. It has worked perfectly since the beginning.

account Manager

Tool that helps the sales team to monitor the customer, sell additives and guarantee customer satisfaction after the purchase of our products.

support analyst

Wootric is a great customer satisfaction survey tool, because with it we can monitor our customers' satisfaction monthly and also view the positive and negative comments made.

Operations manager

Perfect NPS especially the integration with intercom.

Good for a simple NPS tool, should have a better API though.

Our employees are able to know in real time the problems our customers have.

Designer

The mobile version is a mess, it is not responsive.

Google Forms

Movidesk

Perfect NPS especially the integration with intercom

Wootric is a tool that has gained a primary place in the processes of the customer experience team, but I see its great potential leveraging other teams such as development, marketing, support, design, sales etc. Because by finding patterns in our customers feedbacks we can make decisions based on data and improve our product even more.


Review for Wootric

get the result of your customer's satisfaction the moment it happens

Tool that helps the sales team in tracking the customer

Great tool for tracking customer satisfaction and feedback

All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use. Our employees are able to know in real time the problems our customers have.

A great software to know your customer

My experience with the tool is very positive. It is well accepted in the company (at analytics) and by our customers (at the surveys). Through it we treat the feedbacks and perform the daily monitoring of the evaluations.

Overall product rating

Wootric is very useful for our Customer Success team. They have the control of the NPS, and use the info collected to contact customers in order to understand what they are really missing, and how we could help in a more efficient way. Since we start counting the NPS, this actions has helped us to improve more, and our NPS keeps going up.

I have made a personal use of it when collecting information in a ux research, for a project in the design team. The simplicity of the tools and the filters of search has facilitated my job.

Take control of the NPS

It's a very satisfatory experience and I tell to others about the tool when my friends need it.

Wootric Reviews

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Pros and cons

12 reviews