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Xilnex Retail Business Solution vs Bitrix24 Comparison

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Good recommendations?

Overview

Xilnex is a cloud based POS system that is designed to fulfill point-of-sale (POS) requirements for any business, and provide...

Category Leaders

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet
No screenshots yet

Pricing

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

61

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5.0

1

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.2

832

5

4

3

2

1

369

316

99

22

26

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Not enoughreviews yet

Pros

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.

Cons

Not enoughreviews yet

Cons

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features7
  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Management
  • Audience Targeting
  • Audio/Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Automated Attendant
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Backup and Recovery
  • Bar Chart
  • Barcode/Ticket Scanning
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Blogs
  • Brainstorming
  • Business Process Automation
  • Business Process Control
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contractor Management
  • Conversation Intelligence
  • Create Subtasks
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Customization
  • Daily Reports
  • Dashboard
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Decision Support
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions/Forums
  • Distribution Management
  • Document Capture
  • Document Generation
  • Document Management
  • Document Storage
  • Donation Management
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exhibit/Vendor Management
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Financial Management
  • For AEC Industry
  • For Call Centers
  • For Cloud Phone Systems
  • For Financial Institutions
  • For Healthcare
  • For IT Project Management
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Religious Organizations
  • For Sales Teams/Organizations
  • For Salons and Spas
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IVR/Voice Recognition
  • Idea Management
  • Import Tasks
  • Inbound Call Center
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Jobs Board
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile-Optimized Email
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-User Collaboration
  • Multi-board
  • Multiple Data Sources
  • Multiple Projects
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Time Tracking
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Parent Task
  • Patient Communications
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Point of Sale (POS)
  • Policy Management
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Pulse Surveys
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Recruitment Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Relationship Tracking
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Responsive Web Design
  • Retail POS
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Sprint Planning
  • Staff Management
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend/Problem Indicators
  • Two-Way Audio & Video
  • Unified Communications
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • Visual Workflow Management
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Website Publishing Options
  • Widgets
  • Wiki
  • Win/Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • eCommerce Management
  • Total features425
  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Management
  • Audience Targeting
  • Audio/Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Automated Attendant
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Backup and Recovery
  • Bar Chart
  • Barcode/Ticket Scanning
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Blogs
  • Brainstorming
  • Business Process Automation
  • Business Process Control
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contractor Management
  • Conversation Intelligence
  • Create Subtasks
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Customization
  • Daily Reports
  • Dashboard
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Decision Support
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions/Forums
  • Distribution Management
  • Document Capture
  • Document Generation
  • Document Management
  • Document Storage
  • Donation Management
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exhibit/Vendor Management
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Financial Management
  • For AEC Industry
  • For Call Centers
  • For Cloud Phone Systems
  • For Financial Institutions
  • For Healthcare
  • For IT Project Management
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Religious Organizations
  • For Sales Teams/Organizations
  • For Salons and Spas
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IVR/Voice Recognition
  • Idea Management
  • Import Tasks
  • Inbound Call Center
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Jobs Board
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile-Optimized Email
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-User Collaboration
  • Multi-board
  • Multiple Data Sources
  • Multiple Projects
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Time Tracking
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Parent Task
  • Patient Communications
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Point of Sale (POS)
  • Policy Management
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Pulse Surveys
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Recruitment Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Relationship Tracking
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Responsive Web Design
  • Retail POS
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Sprint Planning
  • Staff Management
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend/Problem Indicators
  • Two-Way Audio & Video
  • Unified Communications
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • Visual Workflow Management
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Website Publishing Options
  • Widgets
  • Wiki
  • Win/Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • eCommerce Management

Integrations

  • Total integrations1
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations102
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AvatarImg
AvatarImg

Edo M.

Management Consulting, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Bitrix24 logo

Bitrix24

Very interesting on-line platform for retail sales

Reviewed 7 years ago

Nearly perfect solution for retail teams in different places (cities, countries,...). Also, a web contact page is a fantastic feature, for on-line shop.

Pros

This on-line platform have several options that can be used for on-line and standard retail shop. Also can be used for sales from the vehicle. There is option for a customized web-page for orders or questions. Automatic billing is also a nice touch.

Cons

One crucial feature that is missing is a good CRM module with history of contacts and offers for different clients. If You have standard clients this is a must have.

AvatarImg
AvatarImg

David W.

Professional Training & Coaching, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Bitrix24 logo

Bitrix24

Comprehensive Tool

Reviewed a year ago

It was mostly good. It was sometimes frustrating trying to get support for what we needed.

Pros

Bitrix24 is a comprehensive business solution that offers a wide range of features, including CRM, project management, customer support, and e-commerce. It is easy to use and affordable for small businesses.

Cons

We ran into issues when we needed some simple customizations. The price to hire a qualified consultant to help - was cost-prohibitive.

AvatarImg
AvatarImg

Chris B.

Information Technology and Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Bitrix24 logo

Bitrix24

Bitrix24 - great for a small business

Reviewed 9 years ago

My small business is expanding, and we needed a better way to work and collaborate with our business partners. Bitrix24 was recommended, and it is a great solution. As we are small, all the high quality features are available at no cost.

Pros

Collaboration, project planning, and setting schedules are the things most important to us. Bitrix24 makes it simple to get everyone on the same page!

Cons

There are many options for connecting and linking other email accounts and domains. I would be helpful to have some recommended configurations on the best practices for various situations as a guide.

cC
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carlos C.

Food Production, 1-10 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Bitrix24

Bad customer support

Reviewed 6 years ago
Pros

The possibilities that this solution offers are nice

Cons

This product is clearly aimed to force you and take a plan. Yet their plans are more scaled for mid-sized projects, more than smaller projects and starting-up projects. The biggest issue is customer support, which is unexistant for free users, and the option to upgrade for a small group is not interesting because of the price. I am actually preferring to change the program I have been using than paying them their premium.

AR
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Verified reviewer

Mechanical or Industrial Engineering, 11-50 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

"Bitrix24: A Comprehensive Solution for Project Management and Collaboration"

Reviewed a year ago

Bitrix24 is a comprehensive solution for project management and collaboration that is widely appreciated for its range of features and customization options. Many organizations find it to be a highly effective tool for managing tasks, collaborating with team members, and communicating with clients and stakeholders.However, some users may find the learning curve to be steep, and the user interface may...

Pros

Comprehensive solution, Task management, Collaboration tools, Customization options, Affordable

Cons

Steep learning curve, User interface, Limited integrations

NT
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Neeraj T.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bitrix24

Using it from last 1 year in my office as CRM, task Management and to track employees work progress.

Reviewed 6 years ago

This is too costly but really a great solution for agencies.

Pros

1) Easy to use 2) You can integrate popular 3rd party apps like dropbox, Google Docs, Trello and other popular services too. 3) Cloud based solution 4) Self Hosted Solution is also available too 5) Different packages as per your requirment 6) Webmail 7) 30 days trial without any fee 8) you can use their services free upto 12 users on cloud based solution

Cons

1) Too costly as compare to other services 2) Their Self hosted solution is also too costly

AR
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Verified reviewer

Information Technology and Services, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Bitrix24

Attempts to be an all in one solution, with confusing UI and too much visual noise.

Reviewed 5 years ago

A usable IT solution, not the best.

Pros

Always an easy way to access the teams chat.

Cons

Extremely confusing UI. Plays sounds on any event. Teams don't understand the tool and mostly just use the chat. Doesn't reconnect on network loss and recovery.

BJ
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Brijesh J.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

Collaborate and succeed with Bitrix24

Reviewed 9 months ago

Impressive all-in-one solution, Bitrix24 simplifies our operations.

Pros

Task management simplified with Bitrix24, loving the progress!

Cons

Higher-tier plans get expensive, more affordable options desired.

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Amanda D.

Hospitality, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bitrix24

Team Collaboration Tool with Task Management Capabilities

Reviewed 2 years ago

Collaboration on projects, file sharing and live chatting.

Pros

Bitrix24 improve productivity by enhancing team collaboration, task management and file sharing in one single solution.

Cons

Bitrix24 has a lot of features, which I have never completed to customize all.

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John S.

Marketing and Advertising, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Bitrix24

A popular all-in-one business management and collaboration software.

Reviewed a year ago

Bitrix24 is a comprehensive and user-friendly business management and collaboration platform. While it may not be the best fit for everyone, it's a great option for small businesses or startups on a budget, or those who are looking for a comprehensive all-in-one solution.

Pros

A very comprehensive platform that includes a wide range of tools for managing your business. You can use it to manage your CRM, projects, tasks, communication, and more.The platform has a lot of integration options, so you can connect it with other tools and platforms you use in your business. This can help you streamline your processes and improve your overall efficiency.

Cons

The platform has a lot of features, and it can take some time to learn how to use them all effectively.Can be expensive for larger businesses or those with more complex needs.

BP
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Brandon P.

Electrical/Electronic Manufacturing, self-employed

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bitrix24

STAY AWAY FOR YOU BUSINESS'S SAKE!

Reviewed 6 years ago

Worst company ever, you need something, the solution is MORE MONEY!

Pros

NOTHING, because what they say is free, ends up not being so.

Cons

You might put in a year worth of work just to lose your phone and not EVER be able to get your work out! GONE, POOOOOFFFFFF

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Aman K.

Chemicals, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

Business management software that offers variety of tools for communication, collaboration.

Reviewed a year ago

Bitrix24 is an all-in-one business management software that provides a variety of features to aid in effective business operation management. It is user-friendly and includes collaboration features, making it appealing to businesses of all sizes and budgets. While a few users may face a steep learning curve and limited customization options in the free plan, most find Bitrix24 to be a helpful tool for managing their business. Overall, Bitrix24 is a reliable choice for businesses seeking an integrated solution to manage their operations.

Pros

Bitrix24 is a collaborative business management software that offers an accessible, all-in-one platform for managing business operations. It has a user-friendly interface, high degree of customization, collaboration features, and affordable pricing, including a free plan. Bitrix24 is a compelling choice for businesses looking to streamline their operations.

Cons

Bitrix24 has a steep learning curve due to its comprehensive platform, and the free plan has limited customization options. Some users find some features redundant, and the mobile functionality is not as robust as the desktop version. Nevertheless, most users find Bitrix24 effective for managing their businesses.

SJ
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Shahed J.

Internet, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Bitrix24

good for small companies

Reviewed 5 years ago
Pros

Easy to use a great solution to start with .. well instructed, with great customer support all around 24/7

Cons

I lost my account as I was not using it during my traveling, and I lost all my data associated with.

HB
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Hisham B.

Information Technology and Services, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

Amazing and helpful solution

Reviewed 7 years ago
Pros

Easy to use Professional Helpful Great UI Free user option gives the startups a great solution to start with

Cons

Needs to have more applications for free users, are they are mostly startups User limit effective applications

Md
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Maria de Lourdes d.

Hospitality, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bitrix24

Seems powerful, but it's a bit confusing

Reviewed 2 years ago
Pros

The fact that it could be a hub for all operations, with contact lists, project management capability and knowledge center

Cons

It was quite confusing, and I needed something a bit more flexible so that I could trim what was not necessary and keep the solution lean

LH
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Luis H.

Nonprofit Organization Management, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Bitrix24

A good crm toolkit

Reviewed 5 years ago
Pros

At my organization Bitrix24 we tried Bitrix24 for a month before looking for something else. It provides some good tools to interact with your team and organize a calendar.

Cons

Unfortunately we moved to another solution since Bitrix24 tools was so "jailed" on their platform, and didn't provide easy integration with 3rd party services (such a api).

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Rafael P. F.

Professional Training & Coaching, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

The Swiss Army Knife for little companies to get control of the value chain

Reviewed 3 years ago

It's quite reliable and useful for business management

Pros

The complete set of tools that you get in the free version used to be more than enough to support little companies.

Cons

The CRM part could be so good as the other parts of the solution. The interface is not intuitive and maybe you'll need to dig it to find what you want.

FA
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Felicia Ann K.

Higher Education, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bitrix24

Bitrix24

Reviewed 4 years ago

Nice, it's an all in one, multi optional program that includes and offers not only a quick demo but self setup of a personal business number if you choose and you are able to collaborate amongst your employees or colleagues

Pros

I'm able to combine my email and business together it shows the information and data related to sales .

Cons

Not a word to say negative on bitrix24, very resourceful product with multi aspects towards business use

PM
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Pablo M.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

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