Yapsody Reviews

The ease of use was spectacular - I was able to set up our event in minutes and add multiple discount codes and pricing tiers.

I couldn't set up specific discounted price for Students and limit the availability with a code.

Hi Steve, We're thrilled to hear that you found the ease of use with Yapsody to be spectacular! It's fantastic that you were able to set up your event quickly and customize it with multiple discount codes and pricing tiers. We take pride in offering a superior pricing and feature set, and it's great to know that it met your expectations. If you ever have more events to plan or any questions, feel free to reach out. Thank you for choosing Yapsody!

I loved the number of options it offers to promote events and the social media integration and email marketing are super useful tools to reach more people and increase attendance at my events.

Although it offers a range of premium features, some of them come at an additional cost. While I understand that this is necessary to maintain and improve the platform, I wish some of these features were included in the basic plan at no additional charge.

Hi Edna, Thank you for your glowing review! We're thrilled to be your top choice for creating unforgettable events. Our platform offers numerous promotion options and valuable tools like social media integration and email marketing. We appreciate your feedback regarding additional costs for premium features and will consider your suggestion. We strive for efficiency, payment flexibility, and excellent customer service. Thank you for choosing Yapsody as your go-to event planning platform. Regards, The Yapsody Team

I like that I can (after working with customer service to figure out how to set it up--because it's not initially intuitive) their survey function, which allows us to track which guests would like a vegetarian meal.I like that I can copy identical events from years past to use as a baseline for future events.I like their pricing. It's pretty reasonable for a non-profit.I like that they allow visitors...

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The formatting WYSIWYG on the main event info page is pretty frustrating. The font often switches over to something else entirely, when you are trying to turn text into a link, or make it bold, italic, etc. It's impossible to create a grid of images--their page does not allow for dragging to arrange. You can only stack images (or create an image of images in a separate program like Photoshop, which...

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Hi Maya, Thank you for your feedback. We appreciate your positive comments about Yapsody's survey function, pricing, and responsive customer service. We apologize for any inconvenience you experienced with the formatting and ticketing features. Your loyalty and the time invested in our platform are important to us. We will consider your suggestions for improvement. Thank you for choosing Yapsody. Regards, The Yapsody Team

I was able to integrate it with my Mailchimp mailing list easily, which I can't say the same for other ticketing systems I have used.

While I was using it, the price increased. It reached a point where I felt I needed to find a more affordable alternative ticketing platform.

Hi Sandra, Thank you for your feedback! We're glad Yapsody was easy to integrate with your Mailchimp mailing list. We apologize for the price increase, and we appreciate your input. Yapsody simplified your ticketing system, allowed for customization, and had a user-friendly interface, which was especially beneficial for your event-goers. We value your support and feedback. Regards, The Yapsody Team

The fee charged for tickets for non -profits was one of the lowest I could find. When your goal is to raise money for a worthy cause, that fee is really important.

The interface wasn't as intuitive for customizing font size, layout for the ticket.

Dear Carolyn, Thank you for your feedback! We're glad our low ticket fees for non-profit events were beneficial for raising funds. We apologize for any difficulty you experienced with customizing font size and ticket layout. Our platform allows safe online ticket sales, direct fund deposits, and collecting attendee information. The ability to send pre-event emails and our responsive customer service were valuable to you. We appreciate your support and will continue improving our interface. Regards, The Yapsody Team

Integrating with our own website and having a calendar of events

in the early days it took time to set up events from scratch and still need to use help for different types of event

Dear Karen, Thank you for your feedback as a long-time user of Yapsody! We're pleased to hear that you appreciate the ability to integrate our platform with your own website and have a calendar of events. We understand that setting up events from scratch took some time in the early days, and we apologize for any inconvenience caused. We're continuously working on improving our event setup process...

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Easy to put an event online and edit it with great online support and cost.

Not every venue would accept Yapsody as the ticket office and one had to use there's for eventsI did get a complaint from some people that they found it difficult to book online.

Dear Maggie, Thank you for your valuable feedback on Yapsody! We're glad to hear that you found it easy to put your event online and appreciated the ability to edit it with great online support while keeping costs low. We understand that not every venue may accept Yapsody as the ticket office, and in such cases, one may have to use the venue's system. We apologize for any inconvenience this may have...

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It is so easy to integrate into our main website and at the same time provides an elegant secondary site for potential customers.

I am genuinely struggling to answer this question!

Dear Roger, Thank you for your fantastic feedback on Yapsody! We're thrilled to hear that you find our platform easy to integrate into your main website and appreciate the elegant secondary site it provides for potential customers. We're glad to know that you're struggling to find any cons, as it indicates we're meeting your expectations. It's great to hear that you've been a satisfied customer from the beginning, and we're honored that you and another orchestra are still happily using Yapsody. Our 24/7 helpline is dedicated to providing exceptional support, and we're delighted to hear that you find it brilliant. We truly value your continued trust and support, and we'll keep working hard to exceed your expectations. Regards, The Yapsody Team

I always appreciate an alternative and Yapsody was able to deliver much of what their competitors do/did. I help clients identify solutions for events of all sizes and they like the simple cost breakdown and those that have selected it liked the custom pages, the overall look and feel of something more exclusive and the added nonprofit benefit.

Some of the solutions desired either weren’t available to clients or clients felt the process to work around was not simplified enough and may have preferred an alternative considering. They have a good product but it seems a bit more R&D can make them an even stronger competitor but they hold their own. I found it easy but a few smaller entities felt it was more complicated or less straightforward when setting up.

Hi Melanie, Thank you for your feedback! We're glad that nonprofit clients appreciate Yapsody as an alternative to our competitors. They find value in the simple cost breakdown, custom pages, and exclusive look and feel. We acknowledge the need for further improvements and will continue investing in research and development. We appreciate your clients' trust in choosing Yapsody, whether switching from a competitor or selecting us from the start. We're committed to enhancing our platform and meeting their evolving needs. Thank you for choosing Yapsody! Regards, The Yapsody Team

I love the custom options -being able to add different ticket pricing, remove or add sales tax and/or additional fees. I also love that I can pick the ticket format.

If I used the barcode feature this wouldn't even be a thought, but I don't like that the barcode appears on the printed ticket when we do not use any type of equipment to scan the tickets. I wish there was an option to remove the barcode. I just don't like portraying to our consumers that we have the capability, then they come with their printed ticket "to be scanned" and we just receive the ticket and send them in.

Hi Melissa, Thank you for your positive feedback! We're glad you love the custom options and ease of navigation with Yapsody. We appreciate your suggestion about the barcode feature and will consider it for future improvements. We're honored you chose Yapsody over alternatives like Mailchimp and appreciate your support. Thank you for using Yapsody! Regards, The Yapsody Team

Simple and very easy to use with fair pricing.

There is always room to improve the pricing :) in favour of the client.

Dear Ray, Thank you for your positive review. We're delighted to hear you find our platform simple, easy to use, and fairly priced. We appreciate your suggestion about pricing and will take it into consideration. Your endorsement of our customer service and product stability is highly valued. Thanks for choosing Yapsody! Best Regards, The Yapsody Team

It was a nice product and it was our first experience with online ticketing solutions, we loved being able to sell tickets online and see seating charts.

Unfortunately, using Yapsody got too expensive for us when we started ticketing more events.

Dear Heather, Thank you for your honest feedback. We're glad to hear that Yapsody was approachable and easy for you to use during your initial venture into online ticketing. We understand your concern regarding the cost as your event frequency increased. We're always striving to provide the best value for our customers and your comments are helpful as we assess our pricing structure. We request you to reach out and talk to us and we will strike an offer as a goodwill for providing an honest review. We appreciate your time with us and look forward to an even more successful collaboration in future. Best Regards, The Yapsody Team

Multiple staff members logged in at same time and setting client details as they checked in was very helpful.

The whole product needs to go through a usability lab and follow the resulting recommendations. User interface is complicated. I personally wish the interface was more hierarchical, but overall rework of browser interface would certainly help.

Dear Mark, Thank you for your review. We're glad to hear that our multi-user login and client detail features have been helpful for your team. Your feedback regarding the complexity of our user interface is greatly appreciated. We're continuously working on enhancing our platform and we will certainly consider your suggestions for making our interface more user-friendly and intuitive. We're pleased that your overall experience with Yapsody was good. Best Regards, The Yapsody Team

I really like the ticketing system I like that there is a website page that I can customise and edit. I love that there is embeddabel buttons that I can use on my homepage. Overall I think it's a great service

I wish there would be more options in terms of layout and graphic design. I'd like to be able to alter the look of the event page more. There could be more options to how the embeddable buttons look like. And especially to how the ticket layout looks like. I know that there are options available and that I can upload images and so on, but the layouts can be more creative, have more placement and data/image holders options as well as there could be an option to change the typefaces for text blocks.

Dear Nikita, Thank you for your thoughtful and detailed review. We're pleased that you appreciate Yapsody's customization features and the overall service. Your feedback regarding more options for layout, graphic design, and ticket appearance is valuable to us. We understand the importance of personalizing the event page and ticket design, and we will take your suggestions into consideration for...

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ease of use, discount codes, and low fees

cards decline for no reason sometimes, the hold system is odd, wish the customer emails and lists were more easily accessible

Dear William, Thank you for choosing Yapsody and for your positive feedback! We're delighted to hear that you've found our platform easy to use and beneficial for your small theater company. We value your input regarding card declines and our hold system, and your suggestion about making customer emails and lists more easily accessible. We are continually looking to enhance our platform, and your feedback is essential for that. Best Regards, The Yapsody Team

Yapsody is a one stop suite where all the ticket management needs are covered, when integrating yapsody to an ever expanding event workflow everything clicked together, training for the staff was easy and concise as yapsody is really easy to use on any front. All in all is really surpasses the money to features value and makes easy for us to manage people and for the attendees is a fast and reliable way to get their tickets

While yapsody is an all in one solution the web part is very basic so it's better to use the excellent integration with other services

Hi Israel, Thank you for your feedback on Yapsody. We appreciate that our ticket management solution meets all your needs and provides value for money. While the web part is basic, we offer excellent integration options with other services. We're glad Yapsody eliminated friction caused by human errors and covered all your venue's needs. We value your support and look forward to serving you further. If you have any questions, feel free to reach out to us Regards, The Yapsody Team

I love that Yapsody is easy to use on both ends - setup/administration and end-user. Setting up a new event takes only minutes since I can just copy a previous event and make the minor changes.

The ONLY feature I wish Yapsody had was the ability of the end-user (or an admin) to exchange tickets within an event. For example, if an audience member purchases tickets for a show on Friday but would like to exchange them for the same event on Saturday... right now they have to go through the event admin who has to cancel/refund the friday tickets and instruct the end-user to purchase Saturday tickets.

Dear John, We appreciate your positive feedback on Yapsody and are glad to hear about your positive experiences with setup, administration, and our tech support. Your feedback about the ticket exchange within an event is valuable and we understand the need for such a feature. We'll definitely consider your suggestion in our upcoming updates. Thanks for choosing Yapsody for its straightforward simplicity. Best Regards, The Yapsody Team

I like the format that shows the monthly calendar so that we can get a snapshot each day of how many visitors are coming to our historic site for tours.

Occasionally, I have found that a feature I am wanting to use may be found on a screen that is not the main screen. For instance, we block out our tour ticket purchases after the tour time has passed. That information is found on another screen that may not be the intuitive first place to look, especially for one of our staff members who may not use Yapsody each day.

Dear Nancy, Thank you for taking the time to share your feedback about Yapsody. We are glad to hear that you find our platform easy to use and that it has been instrumental in managing your historic site's tours and special events. We're particularly pleased to know that our customer service has been helpful in resolving issues through online chats. As we continually strive to improve our user experience,...

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Yapsody had the lowest fees and greatest ease of use for our small theater company to sell tickets to our shows

At times the interface could be clunky to edit, especially for somebody who isn’t familiar with the product, and there are always the fees to worry about, even though they are less! We sometimes had issues with people clicking the link and picking the wrong date by accident, not realizing they needed to select a specific date.

Dear Kaci, We're thrilled to know that you found Yapsody affordable and easy to use for your small theater company. We apologize for any difficulty experienced with the interface, and we assure you we are continually working on improving user experience. Your feedback regarding the date selection issue is important and has been shared with our concerned team for further review. We truly appreciate your decision to choose us over alternatives and look forward to serving you again in the future. Best Regards, Yapsody Team

The product is easy to use with powerful features, including reporting features, and managing discounts and holds. I appreciate the discount system for frequent users and our non-profit organization. With a 400+ seat auditorium, creating and managing the seat maps is one of our favorite features. Patrons have also commented on how easy it is for them to buy tickets. Have also had great experiences with customer service when I needed help with something.

I wish they offered a way to help discourage leaving "orphaned" seats for reserved seating events. This is by no means a deal breaker, however.

Dear Dj, Thank you for your comprehensive review. We're pleased that our platform and customer service have met your expectations and benefited your organization, especially with features like the seat map creation and discount system. Your feedback about discouraging ""orphaned"" seats is highly appreciated. We understand its importance and have passed this along to our concerned team for consideration. We're committed to serving your needs and we truly appreciate your choice and trust in us. Looking forward to continuing this journey together. Best Regards, Yapsody Team

Yapsody has allowed us to save both time and money by implementing an e-ticket system over conventional printed tickets. During our first few months using Yapsody we saw a dramatic increase in ticket sales through users being able to purchase and receive their tickets on phones.

Setting up events can be a little clunky the first few times however once you've done it a few times its easy.

We started using Yapsody about a year and a half ago for events that needed reservations for our museum. Yapsody was the first time that we used an on-line ticketing for any events. Previously, guests had to call into the office or mail in reservations. With limited office hours at the museum, Yapsody allows guests to make reservations whenever and wherever they want. As administrator, I have found that it is easy to use for creating events and for our guests in purchasing tickets. I really did not need any training and found the set up was rather intuitive. I could usually find the answer to a question quickly.

There were a lot of screens to go through when I first used it for an event. This was a bit confusing at first, but now that we have used it for several events, I have grown accustomed to the set-up.

Hitchin Band runs a series of events that are targeted at different audiences of all ages. The Yapsody box office system is easily adaptable to our specific needs from one event to another. It does exactly what we need it to do. Stylish and effective customer interface, great customer payment options, simple and easy to user experience. We also enjoy the benefit of being able to market future events...

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It would be great to see improvements to the range and flexibility of reports produced.

Yapsody is very affordable, customisable and easy to manage. The support staff are very attentive and respond very quickly. If there is a function that's not on there they will always escalate it to their development team.

The main down side is the reporting. As a funded arts organisation, there is a lot of data that we could be capturing and using - i.e. repeat customers, how many are coming to see theatre and music or just music, being able to group customers and target market them based on their preferences, being able to collate date across multiple events (rather than each one individually) etc

I got into events after 5 years helping businesses select their payment technologies. I couldn't swallow the cost that it takes to use Eventbrite, so I looked elsewhere. Our next Festival is the 12th event I have helped put on using Yapsody. There ease of use, affordable pricing and simple apps anyone volunteer can download onto their phone has made it so I won't use anything else.

Only complaint I have with yapsody is that I don't love the way ticket purchasers have to select amount they want to buy and ticket type through a drop down menu. I would like for the ticket types to show up separately, and then they grab a drop down of number of tickets.