YourMembership Features

YourMembership

Transform the member experience.

3.83/5 (136 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Ad hoc Reporting
Alerts/Notifications
Application Management
Built-In Database
Chapter Management
Committee Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Database
Customizable Fields
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Dues Management
Election Management
Email Marketing
Email Templates
Event Management
Financial Management
Fundraising Management
Jobs Board
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Newsletter Management
Payment Processing
Personalization
Receipt Management
Records Management
Reporting & Statistics
Resource Management
SSL Security
Search/Filter
Secure Login
Transaction History
User Management
Volunteer Management
Website Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Ad hoc Reporting
Alerts/Notifications
Application Management
Built-In Database
Chapter Management
Committee Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Database
Customizable Fields
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Dues Management
Election Management
Email Marketing
Email Templates
Event Management
Financial Management
Fundraising Management
Jobs Board
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Newsletter Management
Payment Processing
Personalization
Receipt Management
Records Management
Reporting & Statistics
Resource Management
SSL Security
Search/Filter
Secure Login
Transaction History
User Management
Volunteer Management
Website Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Ad hoc Reporting
Alerts/Notifications
Application Management
Built-In Database
Chapter Management
Committee Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Database
Customizable Fields
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Dues Management
Election Management
Email Marketing
Email Templates
Event Management
Financial Management
Fundraising Management
Jobs Board
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Newsletter Management
Payment Processing
Personalization
Receipt Management
Records Management
Reporting & Statistics
Resource Management
SSL Security
Search/Filter
Secure Login
Transaction History
User Management
Volunteer Management
Website Management
Visit WebsiteCompare App

YourMembership Feature Reviews

25 reviewers had the following to say about YourMembership's features:

Janet W.

Yin/Yang experience

2018-09-14

Customer service/support at YM was non-existent 5 years ago; reps hid behind their computers, responded only by email, referred everyone to online videos/resources and never talked to anyone.

Pros

Overall Association Management System integration of website, online database, and ecommerce/event management platform.

Cons

Lack of a dynamic survey module (need Survey Monkey or Formsite features); limited flexibility and customization of member profile fields (member type-driven default settings instead of member-select options.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Long C.

NV-Leon-Cui-Feb 15

2015-02-26

Pros

Membership management, transfer, review, notification and promotion alerts.

Cons

It should be designed to co-market with the partner.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering YourMembership

Use them more often to get a deeper understanding and gather feedback from the end users.

Source: Software Advice
Helpful?   Yes   No
Read more
Kim S.

A valuable product with at a great price.

2018-05-08

We are now able to integrate our database with our website which is very important to our registrants.

Pros

The ease of use for customers and backend admin users.

Cons

The directory search could be a little bit more precise.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Joe M.

A VERY basic AMS and struggling to keep up.

2021-07-29

Our only consolation, it happened to everyone, not just us. Management is removed from the everyday member and it shows.

Pros

The integration with the website is OK BUT you are on your own for design.

Cons

The API is quirky and constantly giving us issues that our third party always finds is YM's issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Design company, 1-10 employees)

Adequate with plenty of room for improvement. Slow support;

2018-12-10

This is the third membership platform we've set up for the same client.

Pros

Integrated "content management system" (with limitations) Strong support for one-to-many membership model (Main representative and sub-accounts)

Cons

Rudimentary content management; editor is basic with limited functionality and confusing media manager/content editing Too much upselling and not enough improvement occurring where it matters YM oversells features that simply don't deliver on promises Email editor lacks support for easy-to-create email templates and readable email Confusing admin area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Mallory C.

Good Option for Smaller Organizations

2020-11-04

Strictly from a membership management system and website provider - the platform works for our small sized team.

Pros

We use this software for Association Management as well as our external facing website.

Cons

The generic emails can seem bland and without having much of a coding background, its difficult to make them look like more pleasing from a marketing perspective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Nonprofit Organization Management company, 1-10 employees)

Volunteer, user, review

2021-04-26

No problems, but does provide the information needed to make decisions on marketing.

Pros

Reporting for classes and products all in one report, versus separate ones.

Cons

Wish 1 report would include all store data, money,

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Yesinne A.

Great value & Awesome Support

2019-05-01

Our experience with YourMembership has been fantastic, we have had it for more than 5 years and have grown along with the software. The support team is great, they don't make us feel ignorant. They keep us informed of new rollouts and enhancements and they understand associations.

Pros

This software allows us to manage our non-profit association and keep track of our members, our webinars, events and manage our billing. Customer support is fantastic, they helped us add a credit card processor to make it easier for our members to pay and help us customize what we need so it makes sense for our community.

Cons

I would love to have a more robust email marketing and CRM platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Monika M.

Great Off the shelf data base

2020-03-14

It is a great off of the shelf product. You can absolutely run your association with this tool. There is a front and back end for staff and the public.

Pros

You can do anything from registration, membership, to website design.

Cons

The customer service is not great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Amanda H.

Great Software!

2021-03-16

The service is outstanding. My implementation person ([SENSITIVE CONTENT HIDDEN]) has been very responsive and helpful!

Pros

There are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need.

Cons

We have tons of wasted records because there is no duplicate search for Non Members *Better way to match non member with member when the non member uses the organization name of a company that is a member *Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Mary M.

YourMembership has streamlined operations

2014-12-19

Pros

They enjoy the 24/7 access they have to post news about new events and activities. We like the ability to schedule email messages and reminders to all our members.

Cons

However, when we contact support people, we get what we need.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering YourMembership

Take a look at other YourMembership sites to see the multiple different web options available.

Source: Software Advice
Helpful?   Yes   No
Read more
Gloria B.

Initially very frustrating and painful, the set up didn't feel intuitive, and confusing.

2018-05-16

Everything is under one platform.

Pros

I like that key features and functionality are under one platform. And that you can set up pages to edit from both the front and back end of the website.

Cons

I think YM is set up to best manage member records when created in YM. Importing a detailed member database as I have to do is not easy in YM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather B.

Product is one of the best and just keeps getting better and better

2017-02-23

I have been using YourMembership for over 5 years and have multiple clients in the AMS. The software is affordable and I love that they are rolling out improvements and updates regularly. You don't have to pay for "upgrades" and you are always on the latest version. Lots of robust functionality and 98% of the features I need and want. We did $4M in event registrations for my chapters through YM last year with no fuss and it handles registration for my annual meeting as well. Almost everything I could want for my association.

Pros

easy of use. number of features

Cons

Really need exhibitor/sponsorship sales management options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bruce K.

Perfect match

2021-04-26

Very happy with its use. Tech-support is wonderful.

Pros

Very well laid out. Has features I would never have thought of using but do.

Cons

There are some limitations Such as using third party software to integrate with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Review of YourMembership

2018-08-29

Pros

I like that YourMembership integrates many aspects that you would need for association management into one tool.

Cons

Locating some of the tools can be challenging since it is not always intuitive to where these would be located.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert R.

Great solutions

2017-05-12

This software is fairly easy to use and interface with has administrators.

Pros

Good admin dashboard

Cons

End user experience not great CRM capabilities limited Donor solution not a primary focus Difficult to manage affinity/chapter based groups Limited ability to update forward facing website

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Erica M.

User Friendly, but has it's flaws.

2019-10-03

YourMembership wasn't all bad, but accurate membership numbers are very important to my organization and this caused a headache monthly. Customer service wasn't instant, but I always got a call back within 48 hours.

Pros

I was able to pull reports in a matter of seconds and the dashboard was easy to understand when it was accurate.

Cons

The data was never accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea L.

YM review

2019-04-09

We are an AMC so have many satisfied clients that are currently using YM.

Pros

Very easy to use, intuitive for the most part. Customer service is excellent!

Cons

Report writing - need to get a more robust report writing system

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracey D.

Review

2019-03-31

Pros

The ease of the most commonly used features. The dashboard is extremely helpful.

Cons

Using the design functions in the emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Torey R.

Complicated

2021-04-15

We're certain there is more we can get out of our use of YM, but we've had a lot of turnover and the implementation left something to be desired. The hardest part is getting ahold of an actual person to sort out unusual pieces in the system. Luckily we finally have enough staff to have someone focus on it, but if you are a very small organization (5 or less), this may not be the best fit.

Pros

It does have a great back end look and the ability to customize almost everything is nice. As a database, it works great.

Cons

Sending emails to members is a design nightmare, so much so that we utilize Constant Contact for all of our email sending.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Therese B.

Wrong fit for the association, our habits, and our budget

2021-03-31

I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend.

Pros

I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided.

Cons

Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

We Switched -- And Regretted It!

2018-12-04

Pros

Dollar for dollar this is the best association management software that I have used or demoed in 15 years.

Cons

We had issues with some of the page templates and YM was late coming to responsive design.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen M.

Association Management made easy

2018-06-20

It is an association website which is wrapped around a database. With multiple modules to add as your needs expand, this software is the easiest way to handle all aspects of association management.

Pros

Your Membership is association management software that makes an administrator's job easy.

Cons

Although they help you every step of the way to setting up your CRM and website, it does help if the team working on this has web, html and computer experience.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marsha B.

Support

2019-06-21

YourMembership is a robust software. We have had challenges over the years and have had to create many work a rounds to meet our needs.

Pros

We appreciate the various analytics available.

Cons

Inability to have multiply invoice template options available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Carleen S.

YourMembership is worth it!

2021-07-07

Thanks to the help of the design and implementation teams, our members could locate the information they needed on our website more easily.

Pros

The training program for administrators is very, very good. It's arranged so that it makes perfect sense and allows administrators to build on what they learned in the previous lessons. That's pretty much how I learned everything - I just went through the training program as it was set up. It really helped me during the implementation and product release.

Cons

Without a doubt, the most lacking feature of the software is the survey feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Community Brands


Carleen, thank you so much for the review! We are so happy to hear that you're having such a positive experience with YourMembership! Our design, implementation, and customer support teams are here to empower you to focus on what is important to you. We are so glad that we have been able to help you strengthen your website for your members.

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