zenloop Features

zenloop

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

4.87/5 (30 reviews)

zenloop Feature Summary

  • Net Promoter Score (NPS) Platform
  • Multi-Channel Surveys via Web, Mail (+each embedded) & Link
  • Listen, Analyze and Act on NPS-Feedback
  • Alerts for Incoming Feedback
  • Comment filtering
  • Webhook Integration to all CRMs
  • Data visualization
  • Multi-channel
  • Real-time feedback
  • Search functionality
  • Key trend tracking
  • Live feed dashboard
  • Design management
  • Customer segments
  • Test surveys
  • Feedback management
  • Feedback collection
  • Data export
  • Ratings
  • Testing management
  • Surveys & feedback
  • Customer experience management

Competitor Feature Comparison

360 Degree Feedback
API
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
Assessment Management
CRM
Collaboration Tools
Commenting / Notes
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Database Support
Design Management
Electronic Payments
Email Alerts
Email Management
Email Marketing
Email Templates
Engagement Analytics
Feedback Management
Filtering
Knowledge Management
Labeling
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Negative Feedback Management
Offline Response Collection
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Ratings / Reviews
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Response Quotas
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Third Party Integrations
Trend Analysis
URL Customization
Website Integration
eCommerce Management
Learn moreCompare App
360 Degree Feedback
API
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
Assessment Management
CRM
Collaboration Tools
Commenting / Notes
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Database Support
Design Management
Electronic Payments
Email Alerts
Email Management
Email Marketing
Email Templates
Engagement Analytics
Feedback Management
Filtering
Knowledge Management
Labeling
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Negative Feedback Management
Offline Response Collection
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Ratings / Reviews
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Response Quotas
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Third Party Integrations
Trend Analysis
URL Customization
Website Integration
eCommerce Management
Visit WebsiteCompare App
360 Degree Feedback
API
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
Assessment Management
CRM
Collaboration Tools
Commenting / Notes
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Database Support
Design Management
Electronic Payments
Email Alerts
Email Management
Email Marketing
Email Templates
Engagement Analytics
Feedback Management
Filtering
Knowledge Management
Labeling
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Negative Feedback Management
Offline Response Collection
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Ratings / Reviews
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Response Quotas
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Third Party Integrations
Trend Analysis
URL Customization
Website Integration
eCommerce Management
Visit WebsiteCompare App

zenloop Feature Reviews

25 reviewers had the following to say about zenloop's features:

Anonymous
CTO (Renewables & Environment company, 11-50 employees)
Verified Reviewer

Helpful and reviewable feedback

2017-12-30

Pros

Also the Integration guide and the api reference is easy to use.

Cons

As a young application, there are no really missing features, except the missing mobile applications at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Jan B.

Zenloop - great experience

2018-09-07

We are using Zenloop for constant feedback with our customers.

Pros

Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.

Cons

To my understanding, it takes more than the 14days trial to really find out how to integrate the whole thing into your automated customer communication.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
CEO & Founder (Internet company, 51-200 employees)
Verified Reviewer

Simple and intuitive NPS solution

2017-12-30

Pros

Really simple and intuitive interface NPS is great metric for open customer feedback Practical applications for e-commerce

Cons

Some more analytics features and integrations to data warehouse would be great Pricing could be lower

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Kai W.

Use Setup usefull results

2018-09-05

we want to collect NPS Data with an easy tool to invest less time as possible and focus on our customer reviews

Pros

simple Interface and easy data import/export

Cons

we would like to compare NPS Sets over time. We would like to delete a rating (wrong recipient.. etc)

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer S.

Perfect tool to measure NPS and get important customer insights

2019-06-19

Pros

- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars

Cons

The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
Head of Performance Management (Transportation/Trucking/Railroad company, 201-500 employees)
Verified Reviewer

Zenloop gets the job done - and develops quickly

2018-11-16

Pros

Zenloop leads by example taking customer feedback on board.

Cons

It still has some usability issues and not all features or reports are self-explanatory but Zenloop usually reacts quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 201-500 employees)

Great intuitive tool to get customer feedback

2018-07-17

Pros

Easy to use, nice layout, various types of survey implementation possible (email, website overlay, etc), automatic analysis an clustering of comments, great customer service

Cons

No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefan A.

Great NPS Tool very insightful

2020-01-09

We were looking for better insights from our customers about their experience and what we could do to reduce the churn rate

Pros

easy to use and great customer support .

Cons

Very satisfied with zenloop, so far nothing negative to report

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Zenloop


Thank you for sharing your experience with us. We are pleased to hear that you are enthusiastic about using zenloop.

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Matthias S.

Verified Reviewer

Very good customer feedback tool

2017-12-29

Pros

- Very easy to use, no complex integration - direct results - nice and easy understandable dashboards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Björn F.

Great product, great insights

2020-01-30

Pros

Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes.

Cons

Generally happy but they could offer more integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Zenloop


Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!

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Alexander W.

The most valuable NPS platform out there right now

2018-09-06

As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends.

Pros

Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers.

Cons

In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Markus P.

Excellent tool to measure & manage NPS

2018-09-05

Pros

Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness

Cons

Onboarding was good, implementation easy and usability so great that you hardly need any support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 11-50 employees)

Small Input, Big Output

2018-09-19

I didn't expect, that so many Customers want to give feedback and how much this feedback helps to make you better.

Pros

So it was really easy to implement a new survey and send it automatically to our customers.

Cons

There is nothing, ok maybe that you can't archive a survery, but when you have more surveys, you can mark you favourites and so they are on top.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lynn H.

Great tool to measure the NPS

2018-06-05

Helps us to optimize our processes.

Pros

Great and intuative to use tool for measering the NPS. Good customer support if you have questions or sugesstions for missing features.

Cons

More detailed analytics page is missing at the moment but I know that a new analytics page will be launched in the very future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hans R.

Overall great value for money!

2018-07-16

Pros

Helped us to identify a bug we had on older android devices in the payment process - Nice API! For me as a Head of BI it is always beneficial to work with well structured tool that are easy to intergrate into DWH

Cons

- It would be great to have the NPS scores (anonymized) of the users from other shops / platforms as well in order to have benchmarks. It's not really a con but perhaps an idea worth to explore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mario P.

10 - Very likely to recommend

2019-12-11

Pros

Surprisingly easy way to monitor customer satisfaction, gather targeted feedback and improve the customer journey.

Cons

A longer trial would have been nice, but we were rapidly convinced of Zenloop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from zenloop


Thank you very much for your review. We are delighted to hear that zenloop helps you uplifting your conversions!

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Anonymous
A verified reviewer

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

2018-07-12

Gave me good insights into customer thoughts.

Pros

- fair pricing (totally worth the money IMHO) - integrations like zendesk, slack etc. are very handy - the team responds very quickly when an issue occurs - the tool or better the whole process is very self-explanatory and easy to work with

Cons

Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Simon S.

Listen to your customer

2018-09-09

We got feedback which helps us to improve step by step

Pros

Easy set up, tool handling, improvements/feedback right from day 1

Cons

sometimes lack of customization, better pricing model to be considered

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Product Management Intern (Consumer Electronics company, 201-500 employees)
Verified Reviewer

Great App, very appealing and learned a lot!

2018-08-08

Pros

- love the live feed option because it enables us to communicate customer feedback to anyone within our company and quickly see what’s going right or wrong + it motivates our team to see changes - very good value for money!

Cons

- no major cons, if issues appear (bugs etc.) the zenloop team usually fixes them immediately which makes it super convenient

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Samiullah G.

Excellent NPS Software Provider

2020-02-24

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

Pros

We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far.

Cons

We are very satisfied. We are very satisfied.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Zenloop


Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!

Read more
Anonymous
A verified reviewer
Verified Reviewer

Zenloop NPS helps us to master the digital transformation

2018-01-03

Pros

Zenloop NPS provides valuable insights into the performance of our products. We can share this insights easily with every employee so that they know about their daily priorities. Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation.

Cons

I hope that they constantly improve the product and we're looking forward to even more sophisticated analytics.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Sebastian S.

Simple data

2020-03-06

All fine, progress is visible.

Pros

Most likely ist the business intelligence behind.

Cons

Our internal(initial way of structuring surveys is often not covered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Cosmetics company, 201-500 employees)

Great software

2018-08-29

Pros

customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen

Cons

I'm lucky to say that nothing comes to my mind

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Keion W.

Impressive German Software Program

2020-03-22

They are probably europe wide the leading cx provider and make our job easier to develop better customer relations.

Pros

Working with Zenloop is great especially because they have a deep understanding of what we need and how we can further develop our customer relationship.

Cons

No cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from zenloop


Thanks for your review! We are happy to hear that you enjoy working with our platform.

Read more
Daniel L.

Perfect UX, value & insights generator

2019-06-13

Pros

The software enables us to understand the needs of our customers and let us cover detractors

Cons

maybe there should be an option for internationalization. So you do not have to translate the snippets by your own

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more