zenloop Pricing Plan & Cost Guide

zenloop

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

4.87/5 (30 reviews)

zenloop Pricing

Pricing model: Subscription

Free Trial: Available

https://www.zenloop.com/en/pricing

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zenloop Pricing Reviews

Pros
  • Easy setup, quick results, visually appealing analytics, gained important insights - love it.Verified ReviewerRead the full review
  • Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness.Markus P.Read the full review
  • Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.Jan B.Read the full review
Cons
  • As a young application, there are no really missing features, except the missing mobile applications at the moment.Verified ReviewerRead the full review
  • No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance.Verified ReviewerRead the full review
  • We would like to delete a rating (wrong recipient.. etc).Kai W.Read the full review
100%
recommended this to a friend or a colleague

6 reviewers had the following to say about zenloop's pricing:

Simon S.

Listen to your customer

Used weekly for less than 6 months
Reviewed 2018-09-09
Review Source: Capterra

We got feedback which helps us to improve step by step

Pros
Easy set up, tool handling, improvements/feedback right from day 1

Cons
sometimes lack of customization, better pricing model to be considered

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Simple and intuitive NPS solution

Used weekly for less than 6 months
Reviewed 2017-12-30
Review Source: GetApp

Pros
Really simple and intuitive interface NPS is great metric for open customer feedback Practical applications for e-commerce

Cons
Some more analytics features and integrations to data warehouse would be great Pricing could be lower

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexander W.

The most valuable NPS platform out there right now

Used daily for less than 6 months
Reviewed 2018-09-06
Review Source: Capterra

As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform

Pros
Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!

Cons
I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

Used daily for less than 6 months
Reviewed 2018-07-12
Review Source: Capterra

Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.

Pros
- fair pricing (totally worth the money IMHO) - integrations like zendesk, slack etc. are very handy - the team responds very quickly when an issue occurs - the tool or better the whole process is very self-explanatory and easy to work with

Cons
Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matthew W.

Listen, Understand & Act

Used daily for less than 6 months
Reviewed 2020-02-26
Review Source: Capterra

Overall great experience and great value for money.

Pros
The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context.

Cons
A longer trial period would be nice.....

Response from Zenloop


Thanks for your review, we are happy that the zenloop retention management software contributes to optimizing your international business efforts!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great App, very appealing and learned a lot!

Used monthly for less than 6 months
Reviewed 2018-08-08
Review Source: GetApp

Pros
- love the live feed option because it enables us to communicate customer feedback to anyone within our company and quickly see what’s going right or wrong + it motivates our team to see changes - very good value for money! - customer service always provides quick and useful help with an issue - the whole tool is easy to set up and understand

Cons
- no major cons, if issues appear (bugs etc.) the zenloop team usually fixes them immediately which makes it super convenient

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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