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Zoho CRM vs Pipedrive Comparison

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Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Category Leaders

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

6K

5

4

3

2

1

3K

2.1K

736

164

71

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.5

2.5K

5

4

3

2

1

1.6K

743

114

28

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Pros

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Pipedrive is now the most preferred sales management tool for our portfolio companies, and it is perfect not to mention the beauty of its interface.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Cons

My biggest issue was during the implementation process. We quickly found their programming to be inferior to SalesForce and decided to cut our losses to spend a little more on them.
BUT when we saw that they charged us again for a full year we asked to cancel the service and they refuse to refund us for the unused year because they already charged it.
The customer service and the overall functionality of this product is terrible.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features207
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Auto-Responders
  • Automated Routing
  • Batch Processing
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multivariate Testing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Property Management
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • Training Management
  • Transaction History
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features160
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Auto-Responders
  • Automated Routing
  • Batch Processing
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multivariate Testing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Property Management
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • Training Management
  • Transaction History
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations499
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations574
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

Heavy featured that sometimes makes it no so easy to use

Reviewed 4 years ago
Pros

A lot of features. Very good reporting capabilities. Much more customizable than Pipedrive that we use.

Cons

Sometimes it's very hard to get what you want to get form the software because of logic it uses. We tried to create pipelines like we used to in Pipedrive and we couldn't do it. The import feature (from Pipedrive) didn't go well neither.

AvatarImg
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Juan P.

Verified reviewer

Financial Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

So far so good!

Reviewed 3 years ago

Like I said, so far so good, but it's only been a day. I will update you soon.

Pros

Been trying this CRM for a day and so far I like what I see.

Cons

I can't say anything yet, although it seems somewhat convoluted, compared to Pipedrive, I think it might be worth it. We'll see

[K
AvatarImg

[KS] Karl "Karlos" S.

Verified reviewer

Biotechnology, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

If you need a CRM, this might work for you

Reviewed 4 years ago
Pros

Lots and lots of features. I've heard they took salesforce and stripped it down, made it easier to use.

Cons

The number of features is overwhelming. If you've never used a CRM, this might not be a good place to start. Try pipedrive instead.

AvatarImg
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Sylvain B.

Verified reviewer

Graphic Design, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM is the one CRM

Reviewed 4 years ago

This CRM is more easy to understand and set compared to other. A great CRM for the price

Pros

This CRM is fantastic. You know, start to deploy a CRM in your business is not an easy task. Did you try other CRM like Hubspot, vTiger, OneCRM, Pipedrive, etc. ? That is a big task. But Zoho CRM made an apps easy to install, adjust, set and start in a fast and easy way. I tried many CRM, but this one is my choice. And Zoho CRM is linke to all other Zoho apps like Books or Forms. Wow!

Cons

Few functionality should be added, as we have with Pipedrive to create pipelines easily. Price should be smaller if we use other Zoho apps linked to the CRM

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Zoho CRM logo

Zoho CRM

Our small team used this for almost a year. It required more data entry than useful for our needs

Reviewed 4 years ago

We got a good introduction to CRM, and learned a lot more about what's important to us. Ultimately, we moved to a different platform, but I can see how larger teams may benefit.

Pros

Pretty fast to learn, and easy to navigate. It was a relatively quick setup process. And they continued to support it, rolling out new features and replying to questions quickly. If we had a bigger team, it would be a viable choice.

Cons

Probably 80% more features than we really need, and not organized in our workflow. Thus unnecessarily dense, and requiring too much time to customize. Other platforms were closer to our preferred use (Pipedrive)

SK
AvatarImg

Sara K.

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Zoho CRM logo

Zoho CRM

Not the best CRM

Reviewed 3 years ago

Overall, my experience with Zoho was fine, but there are other CRMS that I’ve liked better. For example, HubSpot, Salesforce and Pipedrive I feel have better platforms that are easier to use.

Pros

I liked that the Zoho CRM was easy to use and easy to input clients. I also really liked the simplicity and the color theme. I liked that it was customizable. I also really enjoyed being able to use it on both my computer, tablet and phone.

Cons

I did not like a lot about the Zoho CRM. It was customizable but not to the level that I needed, and the marketing portion was woefully lacking. It also went down at inopportune times and made things inconvenient.

AL
AvatarImg

Andreas L.

Telecommunications, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

ZOHO gets it right for the SMB

Reviewed 3 years ago

It has allowed us to capture leads using the forms and piped easily into the CRM and tagged correctly. has made the entire team accountable.

Pros

It just works! There is a lot of flexibility in the CRM and the ZOHO mail client will want you just working from there instead of your Outlook client. Reporting is very flexible and add customer support that is always on chat and or by phone make the value prop unbeatable

Cons

Kaban board needs further work to compare to the likes of a PipeDrive. It does not have the leads percolating to the top based on the stage so that the salesperson works on the warmest leads first.

AS
AvatarImg

Allen S.

Accounting, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

ZOHO CRM is a good if you can get it setup right

Reviewed 3 years ago

Great product, love emails being synced automatically to each contact and account. The great migration of data feature from your old CRM.

Pros

SO many features. I have used Salesforce, Pipedrive, Nimble, etc. All of them have something unique to offer, but I think Zoho CRM does the best at taking what is good from the others and bringing them all into one system.

Cons

It can be a bit overwhelming. They have 30 some different apps within "Zoho One". Connecting them together is a little harder than you would think.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Automotive, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

Good one for starters

Reviewed 2 days ago

In general, a good piece of software with the bundle around it, but a bit outdated (UI/UX) for me. I am happy to pay a bit more for nicer products like Pipedrive or Hubspot

Pros

In general, the ZOHO suite has an amazing library of features and products to help you run the business. In my case it was great at the very beginning and used it when the company was small. I simply don't like the non-modern UI/UX - somehow is not so easy to understand/use? I have a feeling that usability was the main thing why we left it. I know some companies using the ZOHO product on the enterprise level, because it's highly costumisation possibilities and really good pricing. For PROs: Pricing, features, great bundle of products around the CRM to run a business, highly custom

Cons

Usability (UI/UX) - could be more modern in compare to competitors - a bit outdated. Not easy to use or customise for the first time - need some time to understand it.

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Nishant G.

Airlines/Aviation, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

A growing CRM but need more maturity

Reviewed 4 years ago
Pros

I was evaluating a new CRM to fit the need of sales and other adhoc teams. We were confused among hubspot, pipedrive and zohoCRM. All three are similarly value against the price and features provided. ZohoCRM stand as a good crm at reasonable price in market.

Cons

UX looks a little heavy. It does not give me feel of using an advanced CRM. They need to bring in a little bit of automation functionality to make it a top notch solution.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Accounting, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Great way to keep track of my potential customers and current customers

Reviewed 3 years ago

Zoho has been great for my business, I feel like it is lacking in some ways though and could be designed a bit easier and clearer to use. Overall it has helped, but I think I might give Pipedrive a try eventually.

Pros

I like that I am able to keep my customers organized so that I can increase my customer base as well as have the ability to upsell current customers.

Cons

the software does seem a bit outdated, but nothing that would turn me off from the product completely. at least right now. I imagine if I find something else I wouldn't be opposed to trying it though

DB
AvatarImg

David B.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Best value CRM!

Reviewed 2 years ago

I recommend Zoho to anybody! It's the best overall CRM for the price.

Pros

After havint used Pipedrive as a CRM, I can tell that Zoho is much more powerful and easy to work with. I like the workflows, the search filters, the connection with all the other softwares and also that it connects with almost any third party softwares. The reporting module, especially if you add the Analytics feature is really great to work with.

Cons

I would like the activity module to be enhanced with color codes (red if it's late, yellow if it's due today and green if it's up-to-date. They kind of have this color coded system in the opportunity module, you can actually see if a deal is late or not with the follow up, but not in the activity module. It would be nice also to add red color to deals that haven't been touched for XX many days. (Rotten deals)

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zoho CRM logo

Zoho CRM

"Toy block" logo should be a clue

Reviewed 2 years ago

Not good. I tried it but found it to have a not good experience. We went with a combination of PipeDrive, MailChimp, and rather than try to find one software that tries to do it all, we selected the best-in-class software that was integrated with other best-in-class softwares. One-does-it-all is probably not possible, the resources for each component part are probably too much for one company to handle.

Pros

I tried this a few times and liked that it promised to be an integrated solution. It was easy to become a free trial user...but that is where the easy stopped.

Cons

Frustrating user interface and user experience. Have some colleagues who use it for forms, and when I get one of their forms it is frustrating and reflects poorly on the sender.

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

User-friendly CRM system

Reviewed 4 years ago

I tried zoho CRM and Sugar CRM before, and didn't like them as much as I like Pipedrive now.

Pros

It brings me accurate statistics on all the updats in my database. Support team is really great.

Cons

Syncronization with my email box sometimes fails.

DI
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David I.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Very fast to get up and running.

Reviewed 5 years ago

It has made our sales life's a lot easier. It keeps track on our leads and we have also increased our sales with Pipedrive

Pros

Pipedrive is a great CRM software. It's simple and very effective with the features it has. Pipedrive was the only CRM software we got started with, within 10 minutes. We used Zoho CRM before pipedrive, and i was afraid it would take forever to get all the date over to Pipedrive, but i was amazed of how easy it was, a couple of clicks and everything was ready to use. It was a ''Perfect'' moment.

Cons

Sometimes it might be too simple. But that's just a con when you need more features. It could have some more Product features like categories.

ND
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Nunzio D.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Pipedrive

Italian thinking way

Reviewed 9 years ago

In the last two years i used others CRM (zoho), spreadsheets, docs, and my various contact db. I have finished moving my data over, and I'm so happy that I did. I am in love with Pipedrive. Definitively.

Pros

No pros were added to this review

Cons

No cons were added to this review

DC
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Dennis C.

Insurance, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pipedrive

Not dropping the ball

Reviewed 6 years ago

By putting all of your prospects in the program you remember who and when you need to follow up on. I also lets you know what was said last and what you told them. It also has a place for keeping all of the emails you have sent them.

Pros

You can build your own pipe line timeing for your business. By putting in your time table for your product or service you know when to follow up with them. It makes you look like you are on the ball at all times.

Cons

This software is called a CRM but it is more of a business tracker than a CRM.

JL
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Julien L.

Marketing and Advertising, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Great CRM

Reviewed 3 years ago

I am really satisfy to use this CRM. It's an easy and simple tool to use to help you closing your sales.

Pros

I like the fact it's a great simple CRM. Easy to use and to integrate in your business. A great tool to use for closing more sales.

Cons

It's a good CRM but if you want more options like proposition module, you need to inegrate them with this CRM.

AR
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Anonymous Reviewer

Verified reviewer

Financial Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Awesome Prospecting CRM

Reviewed 3 years ago

Pipedrive provides a great solution for keeping track of prospects, where they are in the sales process, how much revenue has been won/lost, and key metrics for focusing efforts in the most worthy activities. It's so intuitive and sleek design. Has everything you need for your sales efforts

Pros

Ease of use, user friendly, minimalist CRM yet has all the tools/functionalities that you would use from a more expensive product

Cons

Very slight learning curve, especially if you've used a crm in the past. But, this is the case with most crm software

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Pipedrive

Nothing too exciting or worthwhile

Reviewed 2 months ago

it was ok, nothing exciting

Pros

Easy to use and export information out of the CRM

Cons

Limited features and functionality with this CRM

MG
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Martin G.

Farming, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Simple

Reviewed 6 years ago

Simple to use, in many language. Good tutorial to explain! Very nice !

Pros

CRM +

Cons

That you should be able to create DIVION in you enterprise.

AR
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Anonymous Reviewer

Verified reviewer

Internet, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

One of the best CRM systems available

Reviewed 4 years ago
Pros

I love that Pipedrive features a clean design, great email integration, and well thought out visual sales pipeline. It also makes it easy to know what deals need attention while looking at your pipeline, the automations help you spend less time using the software and more time selling, and it is also very customisable.

Cons

Not much, it is a really good CRM software!

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

One CRM to rule them all

Reviewed 20 days ago

My fav. CRM

Pros

Super easy to use, well prices. I think the biggest advantage for my team is the reporting module - easy to customise reports.

Cons

Maybe it could have more fancy stuff to help generate/manage leads from the marketing perspective. It simply could have more features around lead generation or maybe some AI to help us get more out of our leads (more deals)

AR
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Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Really great tool if need more than Hubspot and less than Salesforce

Reviewed 2 years ago

Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools.

Pros

Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes.

Cons

The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive *does* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management.

MC
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Michael C.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Great CRM

Reviewed 5 years ago

Highly recommend this CRM

Pros

Everything is clickable and you can manipulate almost everything. Fast. Intuitive. I love the email features and the automatic updates to contacts.

Cons

Everything is based on a price or client value. Sometimes in certain industries that is hard to pinpoint, I'd like an option for small medium or large instead of financial data.

CR
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Carlos R.

Design, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

Great CRM

Reviewed 2 years ago

its a great crm

Pros

Nice interface and user experience. Very good on third party apps integrations

Cons

The app isnt so good, but i use it. Some improvements would be great on ios app. The performance isnt so good. sometimes it lags a lot

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Elbert A.

Verified reviewer

Glass, Ceramics & Concrete, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Very helpfull CRM-system

Reviewed 4 years ago

During entering Pipedrive, I always see an optimized overview of your sales process first

Pros

It helps to focus under the main bussines processes such as sales

Cons

Don`t find any weak points of this CRM-system

MB
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Michael B.

Automotive, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Fully featured CRM

Reviewed 4 years ago

Pipedrive was the must fully featured CRM, and I have missed it ever since our dealership changed our CRM.

Pros

This is a CRM that we had implemented through our entire sales process. It had a way to store so much information about a client that our new CRM cannot match.

Cons

The interface was not the best, could have be a bit easier to navigate for new users.

AR
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Anonymous Reviewer

Verified reviewer

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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