Zoho CRM Case Study

Zoho CRM

CRM software that helps you sell smarter, better, faster.

4.19/5 (2,785 reviews)

Zoho CRM use case: Joshua Dias

Joshua Dias

Verified Reviewer  
4th of November, 2016
My First CRM

Used the software first as an alternative to Google Sheets where all our lead information was held. Was blown away by the extremely easy to use then-UI which was made easier in the recent update! What I loved about the sales team was that they let us extend our professional trial period over 4 times just to get the hang of the CRM! Very cheeky I say.. they really got us hooked and dependent. I am a zoho-holic and I am a report King! Love the power of CRM reports! We first started using the CRM with a team of 6 but now I use the enterprise version with a team of 25.

What do you like best?

New UI CRM Reports Flexibility Scheduled Reports

What do you dislike?

No First Seen Activity

Why did you end up selecting Zoho CRM over other applications?

Was looking for an alternative to Sales Force. Zoho is an Indian product..

What is your main use case with Zoho CRM?

Sales and Sales Pipeline

Give one example how Zoho CRM has improved the way your organization functions

Better customer support and faster closures

What is your ROI?

Have not computed it yet.

Likelihood to recommend


Recommendations to others considering Zoho CRM

Go for it! You won't regret it.. Big names don't deliver like Zoho! - Zoho-holic for life

Time used

6-12 months

Frequency of use


Rating breakdown

Value for money
Ease of use
Customer support