Zoho SalesIQ Features

Zoho SalesIQ

Discover the future of customer engagement

4.45/5 (73 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Auto-Responders
Behavior Tracking
CRM
Campaign Analytics
Campaign Management
Canned Responses
Chat/Messaging
Communication Management
Contact Management
Content Creation
Content Management
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
File Management
File Sharing
Geotargeting
Interaction Tracking
Live Chat
Mobile Access
Monitoring
Multi-Language
Offline Form
Proactive Chat
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Screen Sharing
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Website Visitor Tracking
Widgets
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Auto-Responders
Behavior Tracking
CRM
Campaign Analytics
Campaign Management
Canned Responses
Chat/Messaging
Communication Management
Contact Management
Content Creation
Content Management
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
File Management
File Sharing
Geotargeting
Interaction Tracking
Live Chat
Mobile Access
Monitoring
Multi-Language
Offline Form
Proactive Chat
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Screen Sharing
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Website Visitor Tracking
Widgets
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Auto-Responders
Behavior Tracking
CRM
Campaign Analytics
Campaign Management
Canned Responses
Chat/Messaging
Communication Management
Contact Management
Content Creation
Content Management
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
File Management
File Sharing
Geotargeting
Interaction Tracking
Live Chat
Mobile Access
Monitoring
Multi-Language
Offline Form
Proactive Chat
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Screen Sharing
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Website Visitor Tracking
Widgets
Workflow Management
Learn moreCompare App

Mobile apps

iOS App


783 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


110 reviews

Zoho SalesIQ Feature Reviews

25 reviewers had the following to say about Zoho SalesIQ's features:

JOHN M.

Sales IQ from ZOHO is good!

2019-01-23

It's very good at what it's designed to do.

Pros

Easy to setup / integrate.

Cons

Chat emails sent to clients via zoho email address (not branded / my domain) Chat email transcript template is ugly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

It's like fishing with dynamite

2019-01-23

Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website.

Pros

Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats.

Cons

For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kris D.

Live Chat is Quick, Easy to Use and Great for Lead Generation

2019-01-25

It integrates well with Zoho CRM.

Pros

I liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads.

Cons

For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve L.

sales iq is the hidden gem of zoho

2017-07-12

the integration with zoho crm and zoho campaigns is bar none.

Pros

Integration with zoho crm, zoho campaigns and zoho desk is awesome.

Cons

UI is not as good as LiveChat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Katharine C.

Simple implementation. CRM Integration. Valuable insight.

2019-01-23

Zoho SalesIQ has provided an elevated chat experience for our prospective customers and sales team.

Pros

Being able to automatically push chats into our CRM (ZohoCRM) as leads is just one helpful feature of Zoho Sales IQ.

Cons

I wish there were more powerful reporting tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter F.

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

2019-07-23

I love the tracking it gives our digital marketing efforts.

Pros

Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am

Cons

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shaun S.

Need to fix iOS SDK and or API

2019-05-24

Pros

Also nice that it ties into our CRM

Cons

SDK and/or API needs improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Marc C.

Verified Reviewer

Simple and useful

2019-03-14

I no longer have to go hunting for data and it connects with all my other apps so that is the biggest bonus

Pros

I have been using SalesIQ since signing up to the Zoho One suite and it's become my defacto reporting tool.

Cons

Their graphical user interface is not that modern.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Jeremy M.

Well Designed but Unreliable

2019-01-24

SalesIQ has been useful to keep connected with our current customers and help them use the product in real-time.

Pros

The design is simple and easy to use.

Cons

Chats have come in without notification and been labeled as "missed" but over 30 minutes later.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Neil C.

Intuitive interface and a great way to generate customer leads

2019-01-23

In today's business, monitoring website visit has been increasingly important in improving business brand image, helping achieving more efficient business operation and understanding potential customers.

Pros

It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers.

Cons

A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sean R.

this is NOT just a chat program

2018-02-09

you close deals.

Pros

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time.

Cons

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie P.

Great customer service!

2018-03-28

Pros

Customer service was exceptional.

Cons

I would have liked to receive more notifications of renewal and perhaps once my account went silent (no activity) for a long period, it would have been great to receive a phone call at the business to inform the correct parties of the paid platform that went without use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Brandon P.

Easy to use tool that provides useful information

2017-07-19

Website and visitor behavior tracking, chat feature, and automated alerts.

Pros

The tool is easy to customize with different timer parameters and settings to best track the visitors on your site.

Cons

The ZOHO products are harder to connect than is necessary. When setting everything up, you'll want a good road map from the beginning because it can become very tedious to make changes to your system once everything is in motion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Neha T.

Verified Reviewer

Best tool for website visitor tracking and live chat

2018-04-19

Pros

It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application.

Cons

In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Prasad K.

Good tool for customer support & lead generation

2019-01-24

Pros

The tool delivers what it says it offers. Good customer experience and good agent experience.

Cons

It is not very customizable, to a larger extent you can only use what is offered to you by the tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anderson P.

Chat made the way it must be!!

2017-12-09

Pros

You can integrate this tool into your website to always help your customers real-time whenever they need you.

Cons

Sometimes the code that is shown for the integrations does not work as expected and you must contact provider's technical support so they can fix it an provide a new one for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Elisa S.

the best sofware to know your visitors

2018-03-03

Pros

It is excellent to know which country you are visiting and which section shows the most interest. You can also identify those who return.

Cons

Better notification Sometimes I do not realize that there are visitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Javier L.

Verified Reviewer

Zoho sales iq makes it easily to track visitors

2017-08-19

Pros

I love how this software integrates with the rest of the zoho suite.

Cons

I wish that you can filter the visitors by when the last made a visit to the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Melien B.

Verified Reviewer

Customers love our quick response

2017-04-05

By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions.

Cons

So far no complaints. Salesiq does what we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Zoho SalesIQ

There is a free trial. Try it, you will be surprised.

Source: GetApp
Helpful?   Yes   No
Read more
Lyes K.

The best way for interacting with website visitors

2019-01-30

Very happy with the solution. It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs.

Pros

- The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support

Cons

- The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Easy to implement with handy embed code

2019-05-02

Pros

Seamless integration with Zoho CRM and Campaigns to track website visitors.

Cons

Its a good product didn't get any complaints till now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
General Manager (Business Supplies and Equipment company, 1-10 employees)
Verified Reviewer

Simple and Effective

2019-01-31

Pros

like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers

Cons

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 51-200 employees)

Live Chat

2017-10-18

Pros

I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.

Cons

Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Wellington N.

Zoho customer engagement tool

2020-04-29

We have used the application to directly engage our potential clients and existing clients and in the process made our selling process quite easy.

Pros

Allows customer engagement which helps with the selling process as well as building customer relationships.

Cons

Chats sometimes come in without notification which may result in failure to respond to some chats.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Apparel & Fashion company, 11-50 employees)

Works awesome for basic chat and integrates with CRM

2019-04-25

Pros

Like that it integrates seamlessly with CRMq

Cons

I would like to do automations, I believe this can do it but need to set it up and test more - no easy flow to onboard a new user into creating autmations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more