Zoho Survey Features

Zoho Survey

Everything surveys—made simple and powerful.

4.6/5 (351 reviews)

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API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
CRM
Collaboration Tools
Conditional Logic
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Data Analysis Tools
Data Import/Export
Email Distribution
Email Management
Email Marketing
Email Reminders
Feedback Management
Live Results Sharing
Mobile Survey
Multi-Channel Distribution
Multiple Question Types
Offline Response Collection
Online Polling
Panel Management
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Q&A Management
Question Branching
Question Library
Question Piping
Randomization
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Sentiment Analysis
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Social Media Integration
Statistical Analysis
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Survey/Poll Management
Surveys & Feedback
Template Management
Third Party Integrations
URL Customization
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API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
CRM
Collaboration Tools
Conditional Logic
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Data Analysis Tools
Data Import/Export
Email Distribution
Email Management
Email Marketing
Email Reminders
Feedback Management
Live Results Sharing
Mobile Survey
Multi-Channel Distribution
Multiple Question Types
Offline Response Collection
Online Polling
Panel Management
Presentation Tools
Q&A Management
Question Branching
Question Library
Question Piping
Randomization
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Sentiment Analysis
Site Intercept Survey
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Social Media Integration
Statistical Analysis
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Survey Builder
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Surveys & Feedback
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Third Party Integrations
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49 reviews

Zoho Survey Feature Reviews

25 reviewers had the following to say about Zoho Survey's features:

Anonymous
A verified reviewer
Verified Reviewer

Good Option For Survey Software

2019-10-10

We're creating a customer satisfaction survey for email marketing and will be sending it out to a list of 10,000.

Pros

It was very easy to create and use the survey. My client was happy with the way it looked as well.

Cons

It wasn't as customizable as I would have liked.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Senior back office consultant (Computer Software company, 1001-5000 employees)
Verified Reviewer

Easy to use and customize survey

2017-09-11

Pros

Customization of the survey (allows you to use a logo,different types of questions) question logic(you can build a logic for each question depending on the answer of the previous one) customizable summary report

Cons

the free trial period is too short, I wasn't able to get all the responses for my 1st survey with that time.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Michael C.

It was really great.

2017-09-14

Pros

I like how the surveys were easy to access and easy to make.

Cons

One of the only issues that I have with the website is the customizability of the survey templates.,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ashish P.

Simple! BEST! MindBlowing!

2017-12-12

This is cheap survey tool and can be used for small surveys for your product and initial stage of your organization growth and success track.

Pros

Very simple to setup Very cheap compare to other surveys in market We have used this tool along with Surveymonkey in initial stage of our setup and results were mind blowing and it is very very cheap.

Cons

More features needed if we have to make complex surveys with page logic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great alternative to Survey Monkey and other tools!

2020-01-06

Very positive experience. Highly recommended.

Pros

REALLY easy setup of the survey with lots of options.

Cons

I look forward to working with the analytics tools to fully understand what's possible.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Daniel G.

Good Survey Option

2020-03-23

Pros

Easy to use, clean uncluttered UI. Would work well with my other zoho accounts.

Cons

Nothing to report here, I have only used it to complete surveys from my email.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jorge Arturo V.

Verified Reviewer

Used Zoho Survey in Trial

2020-04-30

Pros

The robust and easy to use integration that this app has with Zoho CRM and Zoho Campaigns saves me a lot of time avoiding me to export and import information from one to another app.

Cons

I would like more tutorials about integration with other Zoho apps and win cases of other companies using Zoho Survey. I would also like Survey to have a more direct integration with Zoho CRM, for example, if a negotiation is closed in the CRM, this app could send an email to the lead or contact with a survey and the information it collects in the latter would update the deal's information loaded into the CRM.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Juan M.

As the survey tool inside Zoho One suite it gets the job done. Probably would consider it separately

2021-08-14

Great survey tool, very complete and straightforward.

Pros

Zoho Survey comes integrated with Zoho One suite solutions.

Cons

The tool has been designed to work as an extension of Zoho One, it doesn't integrate well with third party crms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt M.

Saved us hours with onboarding

2019-01-11

Overall, Zoho Survey has helped us improve our client communication and onboarding which has helped us enroll and KEEP more of our marketing customers.

Pros

I love the survey integration with the Zoho CRM.

Cons

The surveys can look a bit clunky... but if design is not a high priority, Zoho Survey (and Zoho in general) is a great tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Claire P.

User friendly and brilliant report set up

2017-09-15

Easy to use, reports are effortless.

Pros

The set up was really user friendly and the templates were well designed.

Cons

I would gladly advertise this brilliant product, best survey application to date!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Remya C.

Great software

2017-07-05

Pros

Easily modifiable, easy view of reports and statistics section, a survey can be built up very fast

Cons

Not able to share the template to other users, other designs we are not able to add

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Owner @ BLVD | Integrated & Immersive Digital Company | Production | Post-Production | Sound + Music (Motion Pictures and Film company, 11-50 employees)
Verified Reviewer

Easy!

2017-12-11

that being said if you have less time, there are really nice customizable options already!

Pros

the tool is super user friendly and it makes it easy for me to survey customers!

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Heather R.

Great free tool!

2021-07-08

Pros

We used it for several campaigns because it was easy to develop surveys, easy for the team to use, and easy to pull reports.

Cons

I had to export and just use the report the system provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohamad I.

Verified Reviewer

Simple and easy to use

2018-12-19

Pros

Very easy to use, i create survey less than 10 minutes and I can export report to PDF with beautiful design.

Cons

When i export report as PDF, only 100 response that i can read.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Tom L.

Excellent, so easy to use

2017-08-24

We are able to tie surveys into our website, email, text messages, etc...

Pros

Its easy to integrate with zoho crm. It has also saved us a lot of money by enabling us to work with less staff.

Cons

Cant control tile layout. Surveys don't have file folders it makes it hard to locate older surveys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Very simple to use.

2018-04-16

Pros

I spent a lot of time looking for a good software to use for customer satisfaction surveys and ended up choosing Zoho.

Cons

I found it to be very simple and customizable which is just what I needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin M.

Zoho Survey - Versatile and Powerful Survey Software

2018-12-28

Zoho Survey is ideal when you want to go beyond the basic survey question options that you get from free survey tools, you need to brand your survey as your own or you need to support a large number of responses.

Pros

This review refers to the paid subscription rather than the free version of the software which has limited features, limits on the number of responses and has Zoho branding. Zoho Survey is pretty straightforward to use if you are familiar with creating surveys.

Cons

Limited branding options; can be difficult to get an exact match for your existing web design.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Georgi P.

Really easy to create and publish Surveys

2017-07-03

We get our service better and better every day

Pros

The automatic creation of charts as respondents complete the survey is an amazing feature as it cuts the job of exporting the data into other formats like excel and run the analysis.

Cons

I think the the Zoho CRM integration should be in the free plan

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ifeoma O.

We use Zoho survey to sample our client opinion.

2018-07-11

Pros

I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse.

Cons

Zoho surveys hasn't got the most modern of user interfaces.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

Best online software for survey as it has feature from creating questionnaire to generating report

2021-06-07

I personally like this software as this make survey very easy and also help us in generating exact report without error.

Pros

I can easily do survey with the help of this software as it is online so we can tap a large number of participants in the survey.

Cons

In the free software all the features are not available so better to go for the better version if you need more features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Trial Review

2021-01-15

very positive

Pros

So far the functionality is easy to navigate

Cons

Struggling with some Analytics reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Zoho Survey is best for taking genuine feedback/concerns from my clients.

2018-12-26

Pros

The Interface is easy to use & trigger notification via Email is the best feature.

Cons

I haven't seen any issue with Zoho survey yet. It is having the stepwise tutorial on how to use it, No Cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Zoho Survey Review

2019-10-04

Collecting data & analyzing it

Pros

Allowed me to put together a survey and collect my views on the same.

Cons

Could have a better interface, easier way to access the survey results

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
shanti d.

Verified Reviewer

Simple, direct, user-friendly and affordable

2021-07-19

There products are very easy to use and has a user friendly UI. Easy drag and drop feature makes our work more easy.

Pros

Zoho survey allows its users to share their materials anywhere.We have freedom to choose and its very easy to deploy.All surveys are optimized for mobile devices too.Customizable templates make our work easy and its save lots of time.Another key features is there tutorials video.

Cons

I haven't face any issue yet. Just some delay in support reply that it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
International Coordinator (Education Management company, 51-200 employees)
Verified Reviewer

Great ease of use with easy CRM integration

2017-07-03

Pros

The best feature that we found in Zoho survey was how easy it is to setup with Zoho CRM and program automatic emails for different client accounts.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more