Zoho Survey Features

Zoho Survey

Everything surveys—made simple and powerful.

4.59/5 (322 reviews)

Zoho Survey Feature Summary

  • 30+ question types
  • Admin+ 2 users
  • Analytics
  • Android and iOS apps
  • Anonymous responses
  • Buy responses from survey panels
  • Collaborative review
  • Custom variables
  • Customized reports
  • Department creation
  • Disqualify responses and respondents
  • Drag-and-drop builder
  • Email campaigns
  • Email distribution
  • Email notifications
  • Email polls
  • Embed on websites
  • Enterprise portals and user management
  • Export reports in SPSS, XLS, PDF, CSV
  • Facebook integration
  • Google Sheets integration
  • Host on your own domain
  • Mandatory questions
  • Mobile optimized
  • Offline surveys
  • Over 200 expertly made templates
  • Password, multi-response and spam protections
  • Personalized themes
  • Pop-up survey
  • Real-time reports
  • Report filters
  • Response tracking
  • Responsive design
  • SSL certification
  • Scoring
  • Skip logic
  • Survey builder in 7 languages
  • Survey dashboard
  • Survey sharing
  • Translation into over 30 languages
  • Trigger emails
  • Trigger function
  • Unlimited collectors
  • Unlimited free surveys
  • Webhook
  • White labelling
  • Zoho CRM integration
  • Zoho SalesIQ integration
  • Zoho Sheet integration

Competitor Feature Comparison

API
Activity Dashboard
Automatic Notifications
CRM Integration
Collaboration Tools
Conditional Logic
Custom Charts
Custom Fields
Customer Database
Customizable Branding
Customizable Questions
Customizable Reporting
Customizable Templates
Data Filtering
Data Import/Export
Document Storage
Email Integration
Email Invitations & Reminders
Feedback Collection
Filtered Views
Labeling
Permission Management
Project Templates
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
SSL Security
Sentiment Analysis
Social Media Integration
Survey Management
Surveys & Feedback
Template Management
Third Party Integration
Website Integration
Learn moreCompare App
API
Activity Dashboard
Automatic Notifications
CRM Integration
Collaboration Tools
Conditional Logic
Custom Charts
Custom Fields
Customer Database
Customizable Branding
Customizable Questions
Customizable Reporting
Customizable Templates
Data Filtering
Data Import/Export
Document Storage
Email Integration
Email Invitations & Reminders
Feedback Collection
Filtered Views
Labeling
Permission Management
Project Templates
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
SSL Security
Sentiment Analysis
Social Media Integration
Survey Management
Surveys & Feedback
Template Management
Third Party Integration
Website Integration
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Notifications
CRM Integration
Collaboration Tools
Conditional Logic
Custom Charts
Custom Fields
Customer Database
Customizable Branding
Customizable Questions
Customizable Reporting
Customizable Templates
Data Filtering
Data Import/Export
Document Storage
Email Integration
Email Invitations & Reminders
Feedback Collection
Filtered Views
Labeling
Permission Management
Project Templates
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
SSL Security
Sentiment Analysis
Social Media Integration
Survey Management
Surveys & Feedback
Template Management
Third Party Integration
Website Integration
Learn moreCompare App

Mobile apps

iOS App


7 reviews

Requires iOS 6.0 or later. Compatible with iPad.

Android App


29 reviews

Zoho Survey Feature Reviews

25 reviewers had the following to say about Zoho Survey's features:

Anonymous
Senior back office consultant (Computer Software company, 1001-5000 employees)
Verified Reviewer

Easy to use and customize survey

2017-09-11

Pros

Customization of the survey (allows you to use a logo,different types of questions) question logic(you can build a logic for each question depending on the answer of the previous one) customizable summary report

Cons

the free trial period is too short, I wasn't able to get all the responses for my 1st survey with that time.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Ashish Pawar

Simple! BEST! MindBlowing!

2017-12-12

This is cheap survey tool and can be used for small surveys for your product and initial stage of your organization growth and success track.

Pros

Very simple to setup Very cheap compare to other surveys in market We have used this tool along with Surveymonkey in initial stage of our setup and results were mind blowing and it is very very cheap.

Cons

More features needed if we have to make complex surveys with page logic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Good Option For Survey Software

2019-10-10

We're creating a customer satisfaction survey for email marketing and will be sending it out to a list of 10,000.

Pros

It was very easy to create and use the survey. My client was happy with the way it looked as well.

Cons

It wasn't as customizable as I would have liked.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Jorge Arturo Villafaña Ortiz

Verified Reviewer

Used Zoho Survey in Trial

2020-04-30

Pros

The robust and easy to use integration that this app has with Zoho CRM and Zoho Campaigns saves me a lot of time avoiding me to export and import information from one to another app.

Cons

I would like more tutorials about integration with other Zoho apps and win cases of other companies using Zoho Survey. I would also like Survey to have a more direct integration with Zoho CRM, for example, if a negotiation is closed in the CRM, this app could send an email to the lead or contact with a survey and the information it collects in the latter would update the deal's information loaded into the CRM.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Matt McLelland

Saved us hours with onboarding

2019-01-11

Overall, Zoho Survey has helped us improve our client communication and onboarding which has helped us enroll and KEEP more of our marketing customers.

Pros

I love the survey integration with the Zoho CRM.

Cons

The surveys can look a bit clunky... but if design is not a high priority, Zoho Survey (and Zoho in general) is a great tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Owner @ BLVD | Integrated & Immersive Digital Company | Production | Post-Production | Sound + Music (Motion Pictures and Film company, 11-50 employees)
Verified Reviewer

Easy!

2017-12-11

that being said if you have less time, there are really nice customizable options already!

Pros

the tool is super user friendly and it makes it easy for me to survey customers!

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Georgi Peychinov

Really easy to create and publish Surveys

2017-07-03

We get our service better and better every day

Pros

The automatic creation of charts as respondents complete the survey is an amazing feature as it cuts the job of exporting the data into other formats like excel and run the analysis.

Cons

I think the the Zoho CRM integration should be in the free plan

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Remya Chandar

Great software

2017-07-05

Pros

Easily modifiable, easy view of reports and statistics section, a survey can be built up very fast

Cons

Not able to share the template to other users, other designs we are not able to add

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Cozzi

It was really great.

2017-09-14

Pros

I like how the surveys were easy to access and easy to make.

Cons

One of the only issues that I have with the website is the customizability of the survey templates.,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Claire Paton

User friendly and brilliant report set up

2017-09-15

Easy to use, reports are effortless.

Pros

The set up was really user friendly and the templates were well designed.

Cons

I would gladly advertise this brilliant product, best survey application to date!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Grauman

Good Survey Option

2020-03-23

Pros

Easy to use, clean uncluttered UI. Would work well with my other zoho accounts.

Cons

Nothing to report here, I have only used it to complete surveys from my email.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Events Services company, 11-50 employees)

Lacking Many Features

2018-10-25

Being in sales, it's important for me to get feedback from my customers and I need the right tool to do it and from what I have experienced, this one just is not it!

Pros

Having used a major competitor of this software, I will only say that it can do basic surveys. The form builder is easy to use and it integrates well with other Zoho apps.

Cons

You can't send out reminders, you can't customize the look very much, the reporting is definitely lacking, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohamad Iqbal

Verified Reviewer

Simple and easy to use

2018-12-19

Pros

Very easy to use, i create survey less than 10 minutes and I can export report to PDF with beautiful design.

Cons

When i export report as PDF, only 100 response that i can read.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Sanskriti Ghimire

Convenient Survey Option!

2020-08-30

Zoho survey is great for collecting customer feedbacks, and getting real time responses.

Pros

Zoho survey is easy to set up.

Cons

Nothing really of note, the survey tool is working fine for me.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Post workshop survey

2020-05-31

I like the dashboard and how the data is presented/synthesized.

Pros

Fairly easy to use and set up my custom survey

Cons

Not really an detractors as I've only used this software for one survey so far.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Decent online survey builder that easily integrates with ZohoCRM

2018-07-23

Pros

The survey design is not as good as SurveyMonkey but we have continued to use ZohoSurvey given its relative ease of use and the integration with ZohoCRM.

Cons

The survey design feature is not as 'pretty' as SurveyMonkey's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Laura Jack

The sophisticated tool with high end features to compile and analyze surveys and responses.

2020-02-06

Zoho Survey has made it possible for us to quickly and efficiently generate the survey campaigns in the most reliable manner.

Pros

For that purpose, Zoho Survey plays a major role in our company.

Cons

The reporting feature is also not at all user-friendly which makes it further difficult for new users to analyze the survey reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Henry T. Clement

Everything in one place

2017-07-12

it is straightforward and goes beyond collecting data, to also analyse and export data to a number of formats

Pros

I was amazed to realise that Zoho is a integrated system that combine everything from online data collection, to automatic data entry, to statistical analysis, the range of features provided makes Zoho Surveys a one-stop-shop that suites all requirements for students.

Cons

Pay info comes rather later and the payment modes are limited and excludes those with no access to online payment through cards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin McNicol

Zoho Survey - Versatile and Powerful Survey Software

2018-12-28

Zoho Survey is ideal when you want to go beyond the basic survey question options that you get from free survey tools, you need to brand your survey as your own or you need to support a large number of responses.

Pros

This review refers to the paid subscription rather than the free version of the software which has limited features, limits on the number of responses and has Zoho branding. Zoho Survey is pretty straightforward to use if you are familiar with creating surveys.

Cons

Limited branding options; can be difficult to get an exact match for your existing web design.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Experience of zoho

2018-09-21

Pros

Customization, you can literally customize everything on the survey. Long trial days; Zoho nearly have all forms of survey questions Useful templates Simplified reports, easy to analyze

Cons

When you have lots of survey questions, let's say 100, and you want to see how is #73's answer and scale would be, it will be difficult and inconvenient to locate it.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Dr Joney De Souza

Verified Reviewer

Fantastic survey tool!

2017-12-21

Pros

Zoho Survey could not be easier and more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great alternative to Survey Monkey and other tools!

2020-01-06

Very positive experience. Highly recommended.

Pros

REALLY easy setup of the survey with lots of options.

Cons

Nothing so far! I look forward to working with the analytics tools to fully understand what's possible.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Ifeoma Onoigbe

We use Zoho survey to sample our client opinion.

2018-07-11

Pros

We use Zoho survey to conduct easy and fast surveys among our clients and customers.

Cons

Zoho surveys hasn't got the most modern of user interfaces.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Aman Verma

Verified Reviewer

Promising CRM, very good for what it does

2019-10-22

Pros

Reports creation was very straightforward.

Cons

The desktop integration may take moments to reflect any changes across users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Very simple to use.

2018-04-16

Pros

I spent a lot of time looking for a good software to use for customer satisfaction surveys and ended up choosing Zoho.

Cons

I found it to be very simple and customizable which is just what I needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more