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Zoho Survey Logo

Everything surveys—made simple and powerful.

(25)

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Zoho Survey Reviews - Page 4

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428 reviews

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Ashish P.

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simple! BEST! MindBlowing!

Reviewed 7 years ago

This is cheap survey tool and can be used for small surveys for your product and initial stage of your organization growth and success track. I would recommned this as I personally like it

Pros

Very simple to setup Very cheap compare to other surveys in market We have used this tool along with Surveymonkey in initial stage of our setup and results were mind blowing and it is very very cheap. BI reports, Compatibility with Google drive and Reports too good Best embedded code and integration with shopify as well.

Cons

They should have more templates for design which is missing I feel. More features needed if we have to make complex surveys with page logic. Email confirmation after survey submitted - they can introduce new template and integration with other mail box like gmail and hot mail, now they only have zoho mail configured

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Esther T.

Broadcast Media, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The most powerful,excellent and cheapest survey tool.

Reviewed 3 years ago

The experience has been the best with users given the fabulous consideration that they can answer the survey questions in any language they are comfortable with. Finally,the support team always there to assist users incase there are issues is quite encouraging.

Pros

I cherish This software because it allows users to answer the survey questions from their phones anywhere.

Cons

Just one thing,at times the live chat feature does not give an alert when a message has been posted.

HR
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Heather R.

Hospitality, 11-50 employees

Used other for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great free tool!

Reviewed 3 years ago
Pros

We used the free version of Zoho surveys and it was awesome. I used it to deploy surveys for a client campaign when I worked for another company. We used it for several campaigns because it was easy to develop surveys, easy for the team to use, and easy to pull reports.

Cons

I did wish there was a little more flexibility to pull pieces of the reports out so we could use the data in our own report format. This may be a feature that is available now, but wasn't when I used it. I had to export and just use the report the system provided.

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Bonnie J.

Retail, self-employed

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Does the job but bit expensive

Reviewed 2 years ago
Pros

I think the software is well set out for beginners to advanced users with a lot of helpful resources to get the job done quickly.

Cons

I just think it's expensive and I found a free option but it was good they have a free trial so I could give it a suss.

sh
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sushma h.

Cosmetics, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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decent app to conduct survey

Reviewed 2 months ago

Zoho Overview is an expert, outwardly engaging study instrument with adaptable inquiries and replies, simple dispersion across channels, and exportable information for investigation, settling on it a top decision among comparative devices.

Pros

It has numerous functionalities even in the free variant. I appreciated that the product already computes the NPS score and gives marvellous reports. Something else simple that it is so natural to utilize and instinctive it is.

Cons

Zoho Overview restricted customization choices for study layouts, restricting personalization.

KV
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Kevin V.

Internet, 11-50 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good for basic survey but not the best for advanced one

Reviewed 10 months ago
Pros

It does the job if you do basic survey. Quite quick to deploy and it connects with Zoho campaign.

Cons

The fields are not super customizable, the design is a bit of a pain to make it look good.

KH
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Kato H.

Construction, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy for market research

Reviewed 2 years ago

We use it to carryout market research before we update our product pricing on the website

Pros

Used in our market research for product pricing, you can create a conditioning poll that collect good comparable data for a decision making

Cons

The tool is expensive as it is sold independently from other Zoho applications unless when you go for zoho one

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vincent k.

Human Resources, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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zohosurvey

Reviewed 10 months ago
Pros

survey questionsdata presentationsupport and feedback

Cons

background designhomepage colorincrease survey quota

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Verified reviewer

Chemicals, 501-1,000 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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First time user, no training, because I didn't need it. System is intuitive and easy to use!

Reviewed 4 years ago

It delivered what I expected, needed, and wanted.

Pros

Ease of use and ability to create and push out a survey in under an hour.

Cons

I don't have any thing to write here. Thinking about it, I was able to create what I wanted.

kt
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kadir t.

Aviation & Aerospace, 10,001+ employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Survey Feedback

Reviewed 2 years ago

I use this programme with other Zoho products which helps a lot to define survey inside company to get feedbacks from employees.

Pros

I like on this programme is editable any time about the survey questions. This give flexibility of change when there is a mistake

Cons

Live report is not available on this programme. I want to improve to see live result should be visible

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Verified reviewer

Primary/Secondary Education, 51-200 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Variety of Tools

Reviewed 4 years ago

Once I knew what I was doing, it was easy and the feedback has been positive.

Pros

The variety of types of questions and responses was very useful. Also, being able to use multiple languages was a huge reason we chose this product over the others. We love the smiley faces that adds color to the survey.

Cons

It was not easy at first. You really should look at the videos to get started. If you change your mind about the layout or choice of responses, you are limited and you may need to toss that question and do it again which is time consuming.

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Emad-ud-deen Richard L.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very easy to use. Create surveys in very little time.

Reviewed 7 years ago
Pros

I love the ease of use and the large amount of ways you can query the survey results. Nice field types. I was able to create a nice survey with questions that appear based on how the user answers the questions.

Cons

None, but I would like to see the Deluge scripting added for more fine tuning of the way the surveys can be manipulated based on how the questions are answered. I would also like to see the ability to add sections and page breaks. Zoho Forms has the option to save the form and let the user resume with that form later. These features would be a nice for Zoho Survey and also Zoho Forms. Note: The competing software also does not have these features but since Zoho is the best, why not make it even better?

SS
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Steven S.

Computer Software, 501-1,000 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Clear form builder for online and email surveys

Reviewed 4 years ago

We use Zoho Survey for user feedback gathering and internal staff surveys.

Pros

Form builder with range of complex selector tools, such as ranking sliders and star ratings, provide a more playful option than traditional checkboxes and radio buttons. Easy to aggregate results provide data insights of responses.

Cons

Richer data highlighting surveys not completed or invitations not viewed on a per user basis would be helpful. Further linking this information with additional nudge options might help to encourage participation.

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Milthon R.

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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¡Excellent applicatio if you want survay looks great!

Reviewed 6 years ago

easy to use, you can syn with zoho crm so for me that is SUPER!

Pros

It is an application that allows you to make accounts of all kinds regardless of the category of your business or what you do, the most interesting thing for me is that I can synchronize it with the CRM and Zoho in an easy and fast way, allowing me to have a preview more Complete and detailed surveys of my clients

Cons

It does not allow me to put images to make surveys of a product and my client can see or remember what product it was. On the other hand, I feel that they should add more templates and that they look a bit more modern. Those that are currently available I like but I think they can improve that part a lot even.

SM
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Shannon M.

Nonprofit Organization Management, 1-10 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent experience. Excellent customer service and a very good product.

Reviewed 7 years ago

A well-constructed survey that does everything I need it to do with minimal learning curve.

Pros

I have looked at several survey programs both for ease of use and sophistication of the program. I found Zoho to be the best of the bunch, even better than several more well-known programs. It is very easy to construct the questions and as a person from the market research industry, the flexibility to construct questions and their logic is very good. It is not the most sophisticated software I have run into, but it is by far the best value considering price/performance.

Cons

What the best online survey programs have that I can't find in Zoho is the ability to call up the next question on the basis of an answer in the previous question. As far as I can tell, Zoho is a static survey program and the survey looks like a paper survey rather than a dynamic online survey. But - if you need a survey that looks like it could have been developed on paper, Zoho is the survey program for you. Since I am in a trial version, some functionality may not be available to me.

AH
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Adnan H.

Banking, 10,001+ employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best tool to create surveys and Questionnaires

Reviewed 4 years ago

I have a very professional experience with Zoho Survey, Because I have created and designed a lot of surveys for my own business and also for my previous company where I was doing my job. I really like the interface of results that we can easily analyze.

Pros

Zoho Survey is the best platform where you can create your survey within few minutes. You can reach to your targeted audience on any device. You can see the results in real-time and graphically both. You can also share your surveys instantly with everyone on your list.

Cons

The features of Zoho Survey are really awesome, we can easily create the surveys and we can also analyze the results. For me, zoho survey is perfect without any cons.

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Rahul C.

Food & Beverages, 1-10 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely easy to set up yet having a very professional look

Reviewed 4 years ago

I am very satisfied with how easy it was to set-up my market research survey. However, I found the price for obtaining answers from Zoho users pretty expensive.

Pros

I love the different options of the type of answers the survey questions can have (e.g. matrix, rating scale etc.)

Cons

The translate feature does not allow us to translate the name of the document. Also the survey does not accept responses when the admin is updating while the survey is online. There is no warning given.

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Verified reviewer

Nonprofit Organization Management, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho Survey

Reviewed 4 years ago

very good

Pros

the functionality of Zoho Survey are very helpful

Cons

you cant cusomize the fields sizes , for example to put two fields beside each other

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SHUBHAM V.

Information Technology and Services, 501-1,000 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Create engaging surveys using this affordable solution from Zoho.

Reviewed a year ago

Zoho Survey allows our organization to collect end user feedback & assess their satisfaction ratio.Data Analysis of surveys helps our leaders in making better business decisions.

Pros

-Offers trial version on all plans.-Supports third party integration such as with Slack & Zendesk.-Zoho provides readymade code snippets to embed surveys directly into the websites.-Branding is possible in the Surveys.

Cons

-They also offer a mobile app but it lacks in features & the UI is clumsy.-Creation of multi step surveys results in workflow validation errors which can be difficult to reolve, can be avoided by using the 'Skip logic Piping' feature.

NB
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Nazarelys B.

Education Management, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Review

Reviewed 5 years ago

By using this software I can know my market & I can also visualize how to design some products for my area.

Pros

It is very easy to use. You can put the logic in the questions designed It has a lot of options for questions All the set ups in the Enterprise version allow you to customize the survey

Cons

if one of the question is multiple lines o for lines you can not establish the logic, so you have to put this type of questions at the end of the survey

NO
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NKEIRUKA O.

Hospital & Health Care, 201-500 employees

Used other for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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FEEDBACK SURVEY FORM

Reviewed 4 years ago

It helps us collate data of our Clients easily. It helps us obtain any necessary information from our Clients easily. It also helps us get feedbacks from our Clients which has enhanced the performance of employees in the Clinic.

Pros

It is user friendly and also allows one create as many questions as one wants to. It has helped us in data collection and obtaining feedback from our Clients about our services.

Cons

The fact that it makes it almost impossible for the administrator to update the survey form once it has been submitted.

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Verified reviewer

Computer Software, 10,001+ employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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One of the best online survey tool that can be used for market research

Reviewed 2 years ago

Overall experience was great, and I was able to integrate it with different platforms to get effective results.

Pros

I like the best that it has a very easy-to-use interface that does not require much training or learning. I created different types of surveys for my market research and was able to customize everything in the survey starting from questions to their types. I also integrated with other apps like Zoho analytics and Zoho Campaigns, it was very effective and gave me excellent results.

Cons

No cons were identified. Excellent app for market research surveys.

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Verified reviewer

Construction, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to Use for Creating Simple Surveys

Reviewed 5 years ago

We can obtain feedback from our clients through the creation of a simple Zoho Survey, which in turn helps us improve our services.

Pros

I've used Zoho Survey to create basic surveys from a template in minute. The process flow of the software is so intuitive and easy to use.

Cons

The basic subscription package is limited to ten survey questions so this works only if you're developing and sending out short surveys. If you're looking to collect more information, however, you'll need a more robust package at a higher price.

KM
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Kerron M.

Telecommunications, 201-500 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Versatile and easy to use.

Reviewed 5 years ago
Pros

This software was so easy to set up and use! We used this mostly for quizzing staff and anonymous surveys. There are so many options to choose from when setting up questions! We have used this product since 2012 and have used it countless times. It's a great way to track KPIs and feedback. It was also nice to fully customize the look and feel of each individual survey.

Cons

Where we wanted the option to not only use it as a survey site, but also a quizzing/testing site, that was not something that was offered in the product. We graded all of them individually. This is strictly a survey program.

CC
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Chris C.

Financial Services, 1-10 employees

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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the software does the job it needs to do.

Reviewed 7 years ago

I was able to send simple surveys

Pros

it works! and does the job it needs to! The free version is sufficient for simple surveys. The paid version allows greater data volume and more complex surveys.

Cons

software interface is a little clunky and take some getting used to. The paid version does not improve the interface.