This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Zonka Feedback vs SurveyMonkey Enterprise Comparison

Add to Compare

Compare similar apps

monday.com logo

monday.com

4.6

LiveAgent logo

LiveAgent

4.7

Zendesk logo

Zendesk

4.4

Genesys Cloud CX logo

Genesys Cloud CX

4.2

SurveyLegend logo

SurveyLegend

4.6

Sprinklr logo

Sprinklr

4.2

Good recommendations?

Overview

Category Leaders

Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time...

Category Leaders

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

61

5

4

3

2

1

51

9

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

68

5

4

3

2

1

40

23

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder.
AvatarImg

Shefali V.

The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.

TK

Tanya K.

The tool is very robust and easy to use. What I liked the most is the flexibility of the survey creator.

EA

Eric A.

Pros

It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view.

AR

Anonymous Reviewer

What I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.
AvatarImg

Ian O.

Definitely the best choice for surveys out there. Like how you can present total data clearly or even individual responses.

AR

Anonymous Reviewer

Cons

I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page.

JW

Jason W.

The inability to skip non relevant sections within a questionnaire.
AvatarImg

Megha V.

There is a small learning curve for the customization and implementation components, but that's hardly a negative.
AvatarImg

Todd T.

Cons

It is awkward to use compared to other survey forms. For example, it was hard to figure out the branching or even how to turn off the survey monkey branding.
AvatarImg

Janet M.

The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface.

JW

Joshua W.

Studies additionally are anything but difficult to make and send to our customers and examine their answers.
AvatarImg

Carolyn B.

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features78
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Audience Targeting
  • Benchmarking
  • CES Survey Structure
  • CSAT Survey Structure
  • Call Reporting
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Contact Database
  • Contact Management
  • Continuous Feedback
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Marketing
  • Employee Management
  • Employee Recognition
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Goal Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Message Personalization
  • Mobile Coupons
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Progress Tracking
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • Scheduled Messaging
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Total features65
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Audience Targeting
  • Benchmarking
  • CES Survey Structure
  • CSAT Survey Structure
  • Call Reporting
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Contact Database
  • Contact Management
  • Continuous Feedback
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Marketing
  • Employee Management
  • Employee Recognition
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Goal Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Message Personalization
  • Mobile Coupons
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Progress Tracking
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • Scheduled Messaging
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization

Integrations

  • Total integrations18
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations56
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zonka Feedback logo

Zonka Feedback

Does what is required

Reviewed a year ago

Great enterprise experience

Pros

It is a fantastic tool to get some feedback from customers. The tool is very robust and easy to use. What I liked the most is the flexibility of the survey creator

Cons

Sometimes I think the interface might be improved a little.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Easy confidential way to gage feedback

Reviewed 4 months ago

Overall, an easy and honest product. Helpful in engaging with others in a confidential way to get the feedback needed and to allow others to feel comfortable leaving theirs in private.

Pros

The ease of use as well as the confidentiality of others able to leave their honest feedback.

Cons

There are an abundance of emails you receive not relating to the survey results, but spam after using it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Very user friendly and data gathered easy to read

Reviewed a year ago

For education management that feedback and data gathering is essential and this is a life saver.

Pros

I like all the different ways you can collect data with this software and still how user friendly it can be for people that are not used to managing these type of products. The data that it gathers can be managed and read easily as well.

Cons

I don’t think they are missing any major features, but I am sure they could improve some others. I genuinely enjoyed using it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Easy to use, good value for the money

Reviewed 4 years ago

Love it, and would recommend it to anyone needing to communicate and get feedback from larger data groups.

Pros

We integrated SurveyMonkey with MailChimp and use it to manage all of our campaigns. Easy to use, efficient and takes the hassle out scheduling and maintaining big lists and data sets.

Cons

We probably don;t use the reporting to it's maximum capacity, but it seems pretty robust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Feedback Collection Frameworks for Startups

Reviewed 2 years ago

Overall, SurveyMonkey served our needs quite fully for getting data in a simplified, straight-forward manner, with no data privacy concerns ever being raised by our customers and respondents.

Pros

What I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.

Cons

What I liked least about using SurveyMonkey was how the best pf their features, like the tracking and the best of their analytics; were all locked behind their paywall. This wasn't so good because for some of these features; we'd have been more confident to pay for them had we used them, even if it was a trial version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

SurveyMonkey Review

Reviewed a year ago

SurveyMonkey is overall a great platform to use for businesses if you are looking for an easy quick way to collect data or feedback. The overall experience has been very positive, with just a few small flaws.

Pros

SurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed. It is definitely user friendly with an easy to use interface. The options for survey questions are great and easy to understand/create. It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view!

Cons

It would be great if there were additional design functionalities, for companies to be able to customize surveys. It also would be great if there was an easier way to export results and data for analytics.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Easy peasy

Reviewed a year ago

Overall I think this is a great tool that can be used to collect data.

Pros

We use survey monkey at our church to get quick and easy feedback about different events that we have periodically. It is always super easy to take the survey.

Cons

Not really had any issues with the software but I would say that maybe having a few more ways to view the data collected would be nice. (Pie charts, etc)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

The smart and simple way to build a survey

Reviewed 3 years ago

This is a wonderful way to know your customers or to get feedback on the service you provide to your customers. We have been improving our product and services by knowing the customer's point of view.

Pros

It gives you a choice to build a survey by your self or simply answering a few questions your survey can be ready.

Cons

I think this is a pretty amazing, cool and easy site to make your customer satisfaction survey. I will let you all know when I find something which doesn't work appropriately.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Quick and easy way to collect data!

Reviewed 2 years ago

Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.

Pros

Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.

Cons

We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Survey Monkey Enterprise, Be Secured and Be in Control

Reviewed 3 years ago

SurveyMonkey Enterprise has help us come up with practical solutions towards the learning needs of students. Through survey monkey links we distribute to students through the university website, and we right away get the feedback we need to help the university plan an academic year the is suited to cater for the requirements of the students.

Pros

What I like most about SurveyMonkey Enterprise is that it let's us secure our data and be in control of it. It has a centralized administration feature that let's us distribute our gathered and pre-existing data to those who are meant to have them and secure it from any other party that aren't supposed to get a grasp of our data. This means, besides privacy and security, it enables us to share only the right data for the right user and that is very important when handling collected data, making SurveyMonkey Enterprise, truly helpful!

Cons

We do not only keep safe gathered data and make use of it and utilize it to it's full potential, we can also integrate data that we have prior, through SurveyMonkey Enterprise. I like everything about it to be honest and it's been a big help to us in the office.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Possibly the best tool available, but often too complex.

Reviewed 2 years ago

SurveyMonkey is still used by some parts of my organization but there are still some points to fine-tune. Overall, the tool was very complete and a great platform for our surveys. the main issue we had was the complexity of the tool and the lack of options to properly manage all different customer feedback programs via it.

Pros

This tool have all features you can imagine for electronic surveys.

Cons

During the time my company experienced this tool, there were many separate accounts used by different parts of my organization, with little to non orchestration among the accounts. This seems to be available now, but it was one of the main pain-points, causing my company to move to another preferred vendor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

SurveyMonkey is a great product which I frequently use!

Reviewed 2 years ago

I personally love SurveyMonkey Enterprise, and often send my friends surveys on what they want / don't want to do. I also use it academically, when I need to collect data for report writing and such like.

Pros

This software is a great way to get feedback from friends, and even from professionals. I use it for lots of class projects to get data from a range of people. One of my favorite features of this software is the ability to quickly write a review, and then easily send out a link to a whole variety of people. What is even better is when you purchase results. This is pretty much where a pay a small sum of money, and get your survey completed by hundreds of people across the global.

Cons

The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface. I have been using SurveyMonkey for a while, so for me I can quickly write effective surveys, but usually it is not that easy. It takes a while to get use to, but I personally believe that once you have used it a few times, it can be one of the best survey websites out there.