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Zonka Feedback

Multi-channel survey & feedback platform

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(4)

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Zonka Feedback Reviews - Page 2

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66 reviews

Recommended

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Maroš O.

Education Management, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zonka Feedback - finally something simple and reliable for getting feedback

Reviewed 3 years ago

It took me about 10 minutes to create the first survey. I wanted to see what it would look like on the page, so I placed it on one uninteresting page. When I looked into the administration a few days later, there were 13 answered surveys. I stopped hesitating and bought a Zonka Feedback. Highly appreciate the fact that ZONKA displays special characters used in my language (Slovak) without any problems. The surveys load quickly on the site, and I have many options for where to place them.

Pros

There is more: 1. Very fast loading of surveys 2. Perfect look in mobile 3. Supports special characters of my language (Slovak) 4. More ways of sending (sms, email, web) 5. The widget can be placed in different positions of the page 6. Pleasant user environment

Cons

At first I was discouraged by the slightly higher price, so I tried a 2-week trial version. But the results surprised me and then I bought Zonka Feedback.

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Alex M.

Health, Wellness and Fitness, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Start and a Bright Future

Reviewed 3 years ago
Pros

I consider reputation management vital to the growth of my business. Zonka already provides a very robust platform, but after speaking with [SENSITIVE CONTENT HIDDEN] about what is on their roadmap (explanation below), it was a must-purchase for me. It took me less than 5 minutes to create a beautiful email survey that I could send to my customers. I've used survey builders in the past that are clunky and don't allow me to send something that's truly on-brand. Zonka's customization is fantastic. From logos, colors, and fonts, Zonka enables me to send something that aligns with my brand image.

Cons

It's not a current feature, but I am excited about something on the roadmap: Conditional redirect. This would mean that in your survey, if a customer rates you a 4-5 out of 5, you could redirect them to your chosen site (Google, Trust Pilot, etc.) and they would be asked to submit their review there. To me, this is incredibly valuable because it turns Zonka into a reputation marketing platform. Once they implement this feature, it will no longer be a 'Con.'