GetApp Customer Management Blog

  • Published 19 July 2017 by Suzie Blaszkiewicz
    Acronyms and initialisms make people uncomfortable. If they’re being thrown around in conversation and you don’t know what they mean, you zone out completely, only to come back with smile and a nod, pretending you have any idea what CRM, CEM, ERP, or POS stand for. Even when you know that CRM stands for Customer … Continue Reading
    CRM vs CEM: Which One Does Your Business Need?
  • Published 21 June 2017 by Suzie Blaszkiewicz
    Many CRMs have an integration with MailChimp, but not every integration is worth its weight in bananas. As one of the most popular email marketing solutions for businesses both big and small, having a functional and seamless integration between MailChimp and your CRM can make the difference between a successful marketing campaign, and one that’ll … Continue Reading
    King Kong-Tacts: The Best MailChimp CRM Integrations
  • Published 15 June 2017 by Sara Sugar
    If you’re new to small business ownership, or just new to the concept of point of sale software, you might be wondering why so many businesses are making the switch from traditional cash registers. You might be asking yourself, “Do I really need a point of sale system? Or will my legacy electronic cash register … Continue Reading
    Cash Register vs Point of Sale Software: The Ultimate Showdown
  • Published 11 May 2017 by Suzie Blaszkiewicz
    On the scale of necessary app integrations, CRM and accounting software are easily up there as “essential.” An integration between a CRM and your accounting app gives you a better overview of your sales pipeline, showing you where the money’s coming in (and where it might be held up). If you’re a Xero user looking … Continue Reading
    Count on Your Contacts: The Best CRMs for Xero
  • Published 6 April 2017 by Gitanjali Maria
    Attracting and retaining customers is a top priority for most small businesses. Not easy though, is it? In order to give you a fighting chance of pulling in and engaging clients you cannot afford to be without customer relationship management software (CRM). Many small businesses think a CRM is an expensive luxury – but it … Continue Reading
    How to Reduce the Cost of CRM Software for Your Small Business
  • Published 9 February 2017 by Suzie Blaszkiewicz
    Love it or hate it, Outlook is the email and calendar manager of choice for many businesses. If you love it, you probably want to spend more time tinkering around its subtle slate and appealing azure interface. If you hate it, you want to avoid doing anything but checking email in its ghastly grey and … Continue Reading
    Supercharge Your Business Email With a CRM for Outlook
  • Published 12 January 2017 by Karen McCandless
    According to recent research, only 15 percent of sales people are using social media to contact potential customers. This is despite the overwhelming case for social sales: 78 percent of salespeople outsell peers who don’t use social media, while more than half are likely to meet quota, according to LinkedIn. The benefits of social selling … Continue Reading
    10 Social Sales Tools to Help You Connect and Close Like a Pro
  • Published 11 November 2016 by Suzie Blaszkiewicz
    It’s a bit of a mystery as to why physical business cards still play such a prominent role in our highly digitized lives– there’s no avoiding a pocket full of cards after a successful conference, meeting, or networking event. The good news is that there’s a much easier way to digitally organize that stack of … Continue Reading
    Six Android Business Card Scanner Apps for Your CRM
  • Published 9 November 2016 by Suzie Blaszkiewicz
    Between customer experience and customer-centricity, new buzzwords are popping up daily in the world of customer service. The latest one making a splash is the customer engagement hub. What does it mean exactly? If customer engagement includes all of the interactions that you have with customers, then a customer engagement hub is the place where … Continue Reading
    How to Create a Customer Engagement Hub With Software Integrations
  • Published 28 October 2016 by Suzie Blaszkiewicz
    Note: This article was updated on July 4, 2017 to reflect changes in features and pricing data.  You’re at a work conference. You’re meeting people, shaking hands, and racking up your precious business card collection. You’re getting excited about the leads that you’ll be able to add to your pipeline. Before you can do any … Continue Reading
    The 6 Best iOS Business Card Scanner Apps