GetApp Customer Management Blog

  • Published 2 September 2016 by Lauren Maffeo
    When global brands like HubSpot, Forbes, and Quartz need to survey their users, many of them turn to Typeform. The popular survey software startup had half a million registered users as of last year. Those users cite Typeform’s ease of use, strong conversions, and user engagement as reasons why they love it. But does this … Continue Reading
    Typeform or Hype-Form? 7 Other Great Survey Software Options
  • Published 21 June 2016 by Sara Sugar
    Choosing a POS software app is not a task to be taken lightly. Whether you are switching POS systems or looking to make your first purchase, having robust and reliable software is an integral part of your business’ success. To make sure you’re checking all the boxes — before you make your decision — here … Continue Reading
    6 Things You Should Never Ignore When Choosing a POS App
  • Published 7 June 2016 by Suzie Blaszkiewicz
    If you’re looking for a CRM for your company but aren’t sure where to begin, we’ve put together a handy checklist so that you can make sure that you’re looking for all the right features and functionalities before making your final purchasing decision.  Scroll below the image to download a copy of the checklist, and … Continue Reading
    What to Look for in a CRM: A Handy Checklist
  • Published 16 March 2016 by Matt Mullarkey-Toner
    SAP is an inescapable force in the business world — it’s the world’s largest inter-enterprise software company and the fourth largest independent software supplier, overall. It’s not for everyone though, and if you’re a small business it’s worth looking instead to one of the SAP competitors in the cloud software world. SAP, sells solutions for … Continue Reading
    The Top SAP Competitors for Small Businesses
  • Published 10 March 2016 by Suzie Blaszkiewicz
    As part of the popular Dynamics collection of business solutions from Microsoft, Microsoft Dynamics CRM is one of the leading enterprise solutions for customer management. Launched in 2003, the fully featured CRM has been developed predominantly for sales, marketing, and customer support teams, becoming one of the most comprehensive solutions on the CRM market. Since … Continue Reading
    The Top Microsoft Dynamics CRM Competitors
  • Published 28 January 2016 by Karen McCandless
    If you’re in the market for a CRM chances are you’ll have come up against one name again and again: Salesforce. Maybe you looked into the system and were put off the idea of CRMs altogether because of the price points, implementation time, and the complexity of the system. After all, small businesses and startups … Continue Reading
    Top 10 Alternatives to Salesforce CRM
  • Published 4 December 2015 by Suzie Blaszkiewicz
    CRM, or customer relationship management, software has evolved significantly since its days as a glorified rolodex. Much more than just a book of contacts, CRMs now include functionality for lead generation, customer lifecycle management, and yes, of course, as a bank of contacts. They can help growing organizations manage their customers, keep different departments like … Continue Reading
    How to Choose a CRM App for Your Small Business
  • Published 7 September 2015 by Stephanie Miles
    The use of help desk software among businesses of all sizes is on the rise. However, a deep disconnect still exists between the features that companies are asking for and what many customer support solutions are providing. Often used by internal IT departments and support teams, help desk software is commonly relied upon to manage … Continue Reading
    Help Desk Software: Why SMBs Need More Visibility at the Customer Level
  • Published 2 September 2015 by Karen McCandless
    Staying relevant and gaining success in a fast-paced and competitive industry such as travel and hospitality means embracing cloud technology. A key part of this is being able to accept online bookings – but developing an in-house reservation system from scratch is an expensive proposition. The good news is that there are some great reservation … Continue Reading
    Top 7 Reservation and Online Booking Apps
  • Published 26 June 2015 by Karen McCandless
    If you’ve watched any reality TV show in the last few years, you’ll know that the journey is a key part of any experience. For small businesses, it’s the customer purchasing journey that counts, and this (sometimes rocky) voyage extends past the transaction, right into after sales support. After sales support involves proactively reaching out … Continue Reading
    Top 7 Apps to Improve Your After Sales Process