CRM Software

Best Comparison List of Vendor Applications & Tools
  • Zoho CRM    86

    Flexible, Customer-Centric CRM for Small & Medium Business
    Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & ...
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  • Salesforce    146

    Cloud-based CRM & Sales Automation
    Salesforce Sales Cloud offers complete contact, lead and opportunity management, along with marketing automation, social ...
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  • Pipedrive    97

    CRM built by salespeople, for salespeople
    Pipedrive provides customer management to small businesses with a visual, drag-n-drop sales pipeline, sales reporting, email & ...
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  • SalesforceIQ    67

    The Smarter, Simpler CRM
    SalesforceIQ automatically fills contact and prospect data, sorting this information, creating tasks, tracking interactions and ...
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  • TEAMGATE    32

    Intelligent Sales CRM
    Teamgate is cloud based sales CRM with easy-to-use interface. Track your sales process, manage contacts or analyze sales results ...
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  • Insightly    53

    Online CRM and Project for Small & Medium Businesses
    Insightly is a tool to help small businesses deal with the vital task of managing their contacts, organizations, partners, vendors, ...
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  • Infusionsoft    25

    Don't Compromise. Get Sales & Marketing Software That Works.
    Infusionsoft is a CRM for small businesses that helps to organize contacts with tagging & segmentation, score leads, track ...
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  • NetSuite CRM+    3

    Grow Your Company with Customer-centric CRM Software in the Cloud
    NetSuite CRM+ gives a real-time, 360-degree view of the entire customer lifecycle, from lead to upsell, sales forecasting, eCommerce,...
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  • Accelo CRM    2

    More than just a CRM
    Use AffinityLive CRM to automate & track customer management activities with a real-time interaction newsfeed, tasks & reminders, ...
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  • PipelineDeals    6

    Sales Productivity Platform
    The Simple, Productive CRM
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  • Kickserv    11

    Field Service Management online CRM
    Kickserv is a field service management app that doubles as a CRM, facilitating detailed contact records, client communication, ...
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  • Desk.com    24

    Online customer service software
    Desk.com is the all-in-one support app that keeps customers happy. Respond to customers on multiple channels and offer self-...
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  • SAP Digital for Customer Engagement  

    Simple but powerful CRM ready to grow with your business
    SAP Digital for Customer Engagement is a simple, yet powerful CRM solution that’s designed to help smaller sales teams get up and ...
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  • WORK[etc] CRM    49

    All-in-one business management system. CRM + Social + Projects + Billing
    WORK[etc] helps to manage the customer lifecycle from lead capturing, assigning & nurturing, to sales pipeline and contact ...
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  • amoCRM    34

    Easy. Mobile. Integrated.
    amoCRM is an easy-2-use CRM. It is however very functional and powerful. amoCRM includes Sales pipeline, lead tracking, analytics ...
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  • Pipeliner CRM    25

    Pipeliner - The World's Most Visual CRM
    Pipeliner CRM is a visual app for sales teams to monitor & understand in a graphical view key sales metrics, performance data & ...
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  • Hatchbuck    34

    Sales & Marketing Software for Small Business
    Track and manage all of your small business sales and marketing activities in one spot.
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  • ActiveCampaign    12

    Email Marketing + Marketing Automation + CRM/Sales Automation
    ActiveCampaign combines contact management with sales & marketing automation, featuring sales reporting, custom pipelines & tasks, ...
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  • bpm'online CRM    4

    Boost marketing, sales and service performance!
    Online software for business process automation, sales force automation, marketing and service management
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  • ProsperWorks CRM    2

    Smart & Simple CRM to help you close more deals faster.
    ProsperWorks is the #1 CRM for Google Apps, and is recommended by Google to their millions of Google Apps users.
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  • Odoo CRM    1

    Open Source CRM: Track leads, close opportunities
    Track all interactions with your opportunities and customers and enhance your sales cycle with Odoo CRM
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  • ConnectWise    1

    Business Management Platform for the IT Industry
    As the #1 rated CRM for IT and technology companies, ConnectWise helps you improve sales productivity and keep revenue flowing with ...
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  • HubSpot    74

    Inbound Marketing Platform & Sales Software
    HubSpot integrates with Salesforce Professional, Enterprise and Unlimited Editions.
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  • Close.io    57

    Close More Deals. Make More Sales
    Close.io is a CRM that lets you makes & receive calls and eliminates the need for data entry by auto-logging & tracking calls, ...
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  • vCita    59

    The Online Gateway to Your Business
    vCita is a client engagement platform featuring a contact management tool that gives a 360 view of all client information, from ...
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GetApp lists the best CRM software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is CRM Software?

CRM software helps to improve the quality of the relationship between a company and its clients by automating a range of customer-focused processes and providing insights into these activities. The traditional goal of customer relationship management software is to automate the process of recording and storing customer information, providing one point of access for all team members.

However, as these applications have become more popular they have grown to be become vital tools for sales teams in managing their daily activities.

CRM applications are not only used to keep track of customer interactions, but also those of vendors, partners and suppliers. This helps sales teams and other customer-focused members improve the experience of their customers. Features that help with this include conversation and interaction tracking, allowing you to follow the progress of leads through the sales cycle.

The majority of CRM solutions not only offer customer data storage, but also include sales and marketing features, such as lead management, competitor analysis and team collaboration tools.

CRM software removes the need for teams to keep separate spreadsheets, files and folders by consolidating customer data, interactions, notes, billing, invoicing and account history into one easily accessible user interface. Many applications now also link social media profiles to customer profiles.

Having all this client information in one place bridges the gap between departments, improving the overall performance of all teams. This also helps teams to avoid doubling up on work and ensures your most important clients receive the right amount of attention.

Many CRM applications also include features for performance and productivity monitoring and will generate reporting based on key insights and analytics. This helps you identify issues and opportunities that may otherwise go unnoticed.

Key Features & Benefits

  • Customer data management
  • Customer support and service
  • Lead management and marketing campaign tools
  • Client interaction tracking and recording
  • Team communication, collaboration and file sharing tools
  • Key sales insights and reporting tools
  • Staff performance and productivity monitoring

GetRank Q1 2016 for CRM

GetRank is GetApp’s quarterly ranking of the top 25 CRM apps based in the cloud. Each app is scored using five criteria, each worth 20 points, for a total possible score out of 100: User Reviews, Integrations, Mobile Apps, Media Presence, and Security. Each app’s GetRank score is completely independent of commercial interests and existing relationships that GetApp has with app vendors. For a full report on GetRank and quarterly industry trends, check out the research tab above.

Reviews
Integrations
Mobile
Media
Security

1. Insightly

Online CRM and Project for Small & Medium Businesses
73
14
16
16
16
11

2. TEAMGATE

Intelligent Sales CRM
72
17
10
14
15
16

3. Zoho CRM

Flexible, Customer-Centric CRM for Small & Medium Business
72
12
17
15
16
12

4. Pipeliner CRM

Pipeliner - The World's Most Visual CRM
72
16
16
14
16
10

5. Pipedrive

CRM built by salespeople, for salespeople
72
19
16
17
12
8

6. Salesforce

Cloud-based CRM & Sales Automation
70
13
20
17
20

7. Nimble

Contact management & social relationship software
67
16
16
15
8
12

8. WORK[etc] CRM

All-in-one business management system. CRM + Social + Projects + Billing
63
18
5
16
8
16

9. SalesforceIQ

The Smarter, Simpler CRM
61
19
5
16
10
11

10. Workbooks CRM

CRM For Small and Medium Businesses
59
13
13
13
3
17

11. Apptivo CRM

Software that grows with your business.
57
17
5
15
6
14

12. PipelineDeals

Sales Productivity Platform
56
12
14
15
7
8

13. bpm'online CRM

Boost marketing, sales and service performance!
53
12
10
13
3
15

14. Base CRM

Intelligent Sales Productivity Platform
49
11
12
20
6

15. Oracle CRM On Demand

49
7
12
14
16

16. ForceManager

Mobile CRM and Sales Management Software
48
12
3
17
5
11

17. NetSuite CRM+

Grow Your Company with Customer-centric CRM Software in the Cloud
47
10
6
13
18

18. Capsule

Take care of your customers and sales opportunities
46
11
16
16
3

19. Microsoft Dynamics CRM Online

46
6
16
8
16

20. 1CRM

Doing Business, Better
45
15
12
0
4
14

21. Kickserv

Field Service Management online CRM
45
14
3
13
2
13

22. RAYNET CRM

The most easy-to-use CRM solution with lovely customer care!
45
14
4
14
2
11

23. Contactually

Turn Relationships Into Results
43
16
7
14
6

24. SugarCRM

43
8
17
8
10

25. Nutshell CRM

Grow Great Things
43
7
15
17
4

Embed GetRank on your Website

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Or access the infographic directly by clicking here (opens in a new window).

GetRank Q1 Research for CRM

This research report is part of GetApp’s quarterly product ranking, GetRank. The report, ‘Customer Success in the Cloud: Key Trends for 2016’, highlights the most important trends in the customer management space to help you choose the right cloud-based CRM, Customer Service, or Call Center application for your business.

In this report, you’ll find:

  • Expert analysis and industry commentary with insight into some of the most notable developments in customer management software in Q1 of 2016.
  • Unique insights from data collected through GetApp’s research program, GetData, as it relates to user perception of cloud-based business software.
  • The Q1 2016 ranking for CRM, Customer Service & Support, and Call Center software.
  • A detailed explanation of GetRank and the five unique data points used to calculate an app’s GetRank score.

Sign in with Linkedin to download a free copy of the report.

Download Report

How is the GetRank score calculated?

User Reviews

The GetRank score for user reviews is calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against other apps in the category. This raw number is then scaled to represent a value between 1 and 20.

Integrations

Integration scores are calculated by scaling and adding two different averages for the number of listed integrations on GetApp: the first 15 points are awarded for the total number of integrations scaled against the average for the top 25 percent of apps in the category, while the final 5 points are awarded for the total number of integrations scaled against the leader in the category.

Mobile Platforms

Mobile platform scores are calculated using data pulled from Google Play and the Apple App Store. In this case, a maximum of 5 points is attributed for having an Android App, and another 5 for an iOS app. The additional 10 points are calculated based on the ratings of the app in each store, rated out of 5, for a total of 20 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans a vendor has. Each social network contributes a maximum of 10 points to the total score. The first 5 points are awarded for total number of followers scaled against the average number of followers that each vendor in the category has, while the other 5 points are awarded based on the total number of followers scaled against the category leaders. The scores for Facebook and Twitter are added together for a total score out of 20.

Security

Security is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

Sign in with Linkedin to download a free copy of the report.

Download Report