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monday.com   

1,780
Project Management Made Easy
monday.com, an award-winning tool, makes an ideal solution for customer relationship management with a highly secure and reliable environment for your customer data and privacy. Easily manage customer relations with effective automations, integrations, dashboards and multiple data views. Read more about monday.com
Project Management Made Easy
monday.com, an award-winning tool, makes an ideal solution for customer relationship management with a highly secure and reliable environment for your customer data and privacy. Easily manage customer relations with effective automations, integrations, dashboards and multiple data views. Read more about monday.com

Pipeliner CRM   

75
It's All About Sales! Pipeline management, sales process.`
Pipeliner CRM a sales enablement tool for sales management and salespeople. Focusing on what matters, pipeline + process + focus + analytics for revenue. Read more about Pipeliner CRM
It's All About Sales! Pipeline management, sales process.`
Pipeliner CRM a sales enablement tool for sales management and salespeople. Focusing on what matters, pipeline + process + focus + analytics for revenue. Read more about Pipeliner CRM

GreenRope   

132
Complete CRM for sales, marketing, and operations
GreenRope is a scalable CRM & marketing automation tool, enabling businesses to consolidate sales, marketing and operations data, in order to streamline & grow their business. The cloud-based platform contains modules for sales, marketing, and operations to close deals, gain leads, and collaborate. Read more about GreenRope
Complete CRM for sales, marketing, and operations
GreenRope is a scalable CRM & marketing automation tool, enabling businesses to consolidate sales, marketing and operations data, in order to streamline & grow their business. The cloud-based platform contains modules for sales, marketing, and operations to close deals, gain leads, and collaborate. Read more about GreenRope

Kintone   

51
Agile, No-code Business Application Platform
Ditch the pre-packaged, one-size-fits-all software and build a fully customizable CRM solution that meets your business exact needs. Read more about Kintone
Agile, No-code Business Application Platform
Ditch the pre-packaged, one-size-fits-all software and build a fully customizable CRM solution that meets your business exact needs. Read more about Kintone

PipelineDeals   

596
Sales Productivity Platform
PipelineDeals is the most adopted CRM for small/midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Read more about PipelineDeals
Sales Productivity Platform
PipelineDeals is the most adopted CRM for small/midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Read more about PipelineDeals

Airtable   

676
Cloud-based organization & collaboration tool
Airtable is a mobile friendly organization & collaboration platform designed to provide any sized team with the tools to create easy-to-use & flexible workflows. Read more about Airtable
Cloud-based organization & collaboration tool
Airtable is a mobile friendly organization & collaboration platform designed to provide any sized team with the tools to create easy-to-use & flexible workflows. Read more about Airtable

LeadMaster   

33
CRM & Lead Management Solution
LeadMaster has been providing affordable white-label web-based Salesforce CRM and Lead Management solutions since 1998. The application features robust marketing automation features for campaign management, lead nurturing and email marketing. Read more about LeadMaster
CRM & Lead Management Solution
LeadMaster has been providing affordable white-label web-based Salesforce CRM and Lead Management solutions since 1998. The application features robust marketing automation features for campaign management, lead nurturing and email marketing. Read more about LeadMaster

Gold-Vision  

54
Sales, marketing & support CRM
Gold-Vision is a full suite of highly configurable CRM tools for project management, sales & marketing automation, customer support, events management, and more. Read more about Gold-Vision
Sales, marketing & support CRM
Gold-Vision is a full suite of highly configurable CRM tools for project management, sales & marketing automation, customer support, events management, and more. Read more about Gold-Vision

Odoo CRM  

49
Open Source CRM
Easily track your leads and opportunities thanks to a clear dashboard view of your pipeline. Read more about Odoo CRM
Open Source CRM
Easily track your leads and opportunities thanks to a clear dashboard view of your pipeline. Read more about Odoo CRM

Teamleader  

22
CRM, invoicing & project planning in a single tool for SME's
- Manage your contacts - Action summary by client - Simple client segmentation. Read more about Teamleader
CRM, invoicing & project planning in a single tool for SME's
- Manage your contacts - Action summary by client - Simple client segmentation. Read more about Teamleader

Favro  

381
All-in-one planning & collaboration app
Favro is an all-in-one planning & collaboration app which enables marketers to plan, track & manage ideas effectively using intuitive boards, cards & reports. Read more about Favro
All-in-one planning & collaboration app
Favro is an all-in-one planning & collaboration app which enables marketers to plan, track & manage ideas effectively using intuitive boards, cards & reports. Read more about Favro

ONLYOFFICE  

281
Cloud Office Suite
ONLYOFFICE is a secure web office integrated with CRM, document&project management, email, calendar, chat and internal social network, all to organize your teamwork in one place. Read more about ONLYOFFICE
Cloud Office Suite
ONLYOFFICE is a secure web office integrated with CRM, document&project management, email, calendar, chat and internal social network, all to organize your teamwork in one place. Read more about ONLYOFFICE

NetHunt CRM  

61
CRM solution for adding smart email tools to Gmail inboxes
NetHunt CRM adds customer relationship management features within Gmail to enable the handling of business processes and operations from inside the email inbox. Read more about NetHunt CRM
CRM solution for adding smart email tools to Gmail inboxes
NetHunt CRM adds customer relationship management features within Gmail to enable the handling of business processes and operations from inside the email inbox. Read more about NetHunt CRM

YetiForce  

48
Open source CRM system
YetiForce is an innovative and versatile CRM system that collects all information related to the most important business processes, such as sales, marketing, projects, accounting, support, logistics, and many more. It is truly open source and always free-to-use for unlimited number of users. Read more about YetiForce
Open source CRM system
YetiForce is an innovative and versatile CRM system that collects all information related to the most important business processes, such as sales, marketing, projects, accounting, support, logistics, and many more. It is truly open source and always free-to-use for unlimited number of users. Read more about YetiForce

Cosential  

45
#1 Construction CRM in USA.
CRM Dedicated to Commercial Construction Firms. Low Cost, Mobile Ready, Project Based Sales. Made and supported in America. Read more about Cosential
#1 Construction CRM in USA.
CRM Dedicated to Commercial Construction Firms. Low Cost, Mobile Ready, Project Based Sales. Made and supported in America. Read more about Cosential

1CRM  

54
Doing Business, Better
By integrating every aspect of your business, CRM systems help attract, retain, and delight customers through a combination of people, process, and technology. Read more about 1CRM
Doing Business, Better
By integrating every aspect of your business, CRM systems help attract, retain, and delight customers through a combination of people, process, and technology. Read more about 1CRM

Azurepath  

15
All in one CRM, sales performance, and cash forecasting tool
Azurepath's CRM automates lead management, reporting, and forecasting for insightful business growth. Free trial and $14.95 per month. Read more about Azurepath
All in one CRM, sales performance, and cash forecasting tool
Azurepath's CRM automates lead management, reporting, and forecasting for insightful business growth. Free trial and $14.95 per month. Read more about Azurepath

FunnelMaker  

23
Customizable, integrated CRM & marketing automation platform
FunnelMaker is a customizable, web-based CRM and marketing automation software for businesses of all sizes, which supports text and email marketing, real-time tracking and statistics, opportunity management, QuickBooks and Salesforce integrations, and more… Read more about FunnelMaker
Customizable, integrated CRM & marketing automation platform
FunnelMaker is a customizable, web-based CRM and marketing automation software for businesses of all sizes, which supports text and email marketing, real-time tracking and statistics, opportunity management, QuickBooks and Salesforce integrations, and more… Read more about FunnelMaker

ExxpertApps  

9
All-In-One Next Generation Enterprise Application in the Cloud
ExxpertApps is more than a CRM because it also manages mass communications, marketing campaigns, procurement, invoicing and eBusiness transactions. Read more about ExxpertApps
All-In-One Next Generation Enterprise Application in the Cloud
ExxpertApps is more than a CRM because it also manages mass communications, marketing campaigns, procurement, invoicing and eBusiness transactions. Read more about ExxpertApps

Zurmo CRM  

5
Zurmo is gamified CRM software that your users will love to use.
Zurmo is gamified CRM software that your users will love to use. Our mission is to create a fun, yet highly effective CRM application. After our many years in the CRM industry, we still see companies with failed CRM implementations. We founded Zurmo to create a fun and easy-to-use CRM application, that users love. Read more about Zurmo CRM Our team is dedicated to the craft of building quality software that is visually appealing, simple to understand, and fun to use. Zurmo is an open source CRM platform that encompasses sales, marketing automation, and project management software into one solution. Through the use of gamification, Zurmo engages, motivates, and recognizes users. This helps increase user adoption which results in a successful CRM implementation
Zurmo is gamified CRM software that your users will love to use.
Zurmo is gamified CRM software that your users will love to use. Our mission is to create a fun, yet highly effective CRM application. After our many years in the CRM industry, we still see companies with failed CRM implementations. We founded Zurmo to create a fun and easy-to-use CRM application, that users love. Read more about Zurmo CRM Our team is dedicated to the craft of building quality software that is visually appealing, simple to understand, and fun to use. Zurmo is an open source CRM platform that encompasses sales, marketing automation, and project management software into one solution. Through the use of gamification, Zurmo engages, motivates, and recognizes users. This helps increase user adoption which results in a successful CRM implementation

Mogo CRM  

2
Mogo CRM puts the power of Google Apps and CRM in your hands
MOGO CRM is exclusively designed for Google Apps user in mind, an Apps user of traditional CRM required to synchronize the data from Google contacts, mail and calendar. This results in two data islands that require periodic sync and purchase of third party apps to enable the synchronization. Read more about Mogo CRM No need to explain these pains to a Google Apps user who uses a traditional CRM. Whereas, Mogo CRM works fantastically with Google Contacts, mail, Calendar, Docs, Sites and Voice without the annoying synchronization. You can create a lead from within a Google Mail or Contact. You can save an essential contact from a lead or an opportunity to Google Contacts. You can send an email or view the recent conversations right within Mogo CRM using Google mail. Create appointments or view appointments within a lead or opportunity. You can access your Google Ad Words and Google Analytics from within Mogo CRM. Mogo CRM further offers products with prices, discounts and promotions, sales tips etc.
Mogo CRM puts the power of Google Apps and CRM in your hands
MOGO CRM is exclusively designed for Google Apps user in mind, an Apps user of traditional CRM required to synchronize the data from Google contacts, mail and calendar. This results in two data islands that require periodic sync and purchase of third party apps to enable the synchronization. Read more about Mogo CRM No need to explain these pains to a Google Apps user who uses a traditional CRM. Whereas, Mogo CRM works fantastically with Google Contacts, mail, Calendar, Docs, Sites and Voice without the annoying synchronization. You can create a lead from within a Google Mail or Contact. You can save an essential contact from a lead or an opportunity to Google Contacts. You can send an email or view the recent conversations right within Mogo CRM using Google mail. Create appointments or view appointments within a lead or opportunity. You can access your Google Ad Words and Google Analytics from within Mogo CRM. Mogo CRM further offers products with prices, discounts and promotions, sales tips etc.

Cruzata CRM  

1
All-in-one CRM for SMBs
Cruzata CRM is a powerful CRM with PMS solution designed to help any organization to manage business activities & projects to achieve better objectives. Read more about Cruzata CRM
All-in-one CRM for SMBs
Cruzata CRM is a powerful CRM with PMS solution designed to help any organization to manage business activities & projects to achieve better objectives. Read more about Cruzata CRM

Pipeline Manager  

1
Visibility, accountability and coaching for Salesforce
The Pipeline is a visibility, accountability and coaching SaaS app for salesforce CRM. Pipeline Manager DRAMATICALLY increases the productivity of your sales organization. We cut the cost of sale, increase the amount of time sales interacts with clients, and improve the visibility and accuracy of the pipeline. Read more about Pipeline Manager This directly impacts and improves a company’s CRM ROI and revenue stream. WHAT'S SO RADICAL? - A Pipeline - not a generic graphic - the actual Pipeline. See what's where. Slice and dice realtime. No need to ask admins or ops for a report. - A Spreadsheet - update 10 opps in less than a minute - Interactive calling sheets - A Pipeline just for Account Management - A sales process that gets used. Or many processes. - Minimal need for training. Pipeline Manager is on the salesforce CRM appExchange. Users give it 4.9 out of 5 stars in all categories. It's among the top 5% of salesforce apps. Install it in just minutes and get on the Pipeline today!
Visibility, accountability and coaching for Salesforce
The Pipeline is a visibility, accountability and coaching SaaS app for salesforce CRM. Pipeline Manager DRAMATICALLY increases the productivity of your sales organization. We cut the cost of sale, increase the amount of time sales interacts with clients, and improve the visibility and accuracy of the pipeline. Read more about Pipeline Manager This directly impacts and improves a company’s CRM ROI and revenue stream. WHAT'S SO RADICAL? - A Pipeline - not a generic graphic - the actual Pipeline. See what's where. Slice and dice realtime. No need to ask admins or ops for a report. - A Spreadsheet - update 10 opps in less than a minute - Interactive calling sheets - A Pipeline just for Account Management - A sales process that gets used. Or many processes. - Minimal need for training. Pipeline Manager is on the salesforce CRM appExchange. Users give it 4.9 out of 5 stars in all categories. It's among the top 5% of salesforce apps. Install it in just minutes and get on the Pipeline today!
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Avg. User review

CRM Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 CRM apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 16/20
Functionality 19/20
Security -/20
70
70
Reviews 17/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
69
69
Reviews 12/20
Integrations 13/20
Mobile 13/20
Functionality 16/20
Security 15/20
66
66
Reviews 11/20
Integrations 12/20
Mobile 13/20
Functionality 15/20
Security 15/20
66
66
Reviews 17/20
Integrations 17/20
Mobile 14/20
Functionality 18/20
Security -/20
64
64
Reviews 10/20
Integrations 16/20
Mobile 14/20
Functionality 10/20
Security 14/20
62
62
Reviews 16/20
Integrations 16/20
Mobile 14/20
Functionality 16/20
Security -/20
61
61
Reviews 17/20
Integrations 16/20
Mobile 13/20
Functionality 15/20
Security -/20
60
60
Reviews 17/20
Integrations 12/20
Mobile 13/20
Functionality 18/20
Security -/20
58
58
Reviews 8/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security 15/20
58
58
Reviews 15/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20
57
57
Reviews 9/20
Integrations 10/20
Mobile 14/20
Functionality 10/20
Security 14/20
57
57
Reviews 11/20
Integrations 12/20
Mobile 15/20
Functionality 12/20
Security 7/20
56
56
Reviews 12/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security 13/20
56
56
Reviews 13/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.