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Commence   

38
Online CRM for Small to Mid-Size Businesses
Commence is a robust CRM that includes contact & lead management, quoting, marketing automation, support tools, social CRM, reporting, & a customer portal. Read more about Commence
Online CRM for Small to Mid-Size Businesses
Commence is a robust CRM that includes contact & lead management, quoting, marketing automation, support tools, social CRM, reporting, & a customer portal. Read more about Commence

bpm'online CRM   

73
Boost marketing, sales and service performance!
Online software for business process automation, sales force automation, marketing and service management. Read more about bpm'online CRM
Boost marketing, sales and service performance!
Online software for business process automation, sales force automation, marketing and service management. Read more about bpm'online CRM

Kintone   

51
Agile, No-code Business Application Platform
Ditch the pre-packaged, one-size-fits-all software and build a fully customizable CRM solution that meets your business exact needs. Read more about Kintone
Agile, No-code Business Application Platform
Ditch the pre-packaged, one-size-fits-all software and build a fully customizable CRM solution that meets your business exact needs. Read more about Kintone

Capsule   

80
Take care of your customers and sales opportunities
Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be more organized and collaborate. Read more about Capsule
Take care of your customers and sales opportunities
Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be more organized and collaborate. Read more about Capsule

Bitrix24   

333
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

JobNimbus  

216
Truly Simple CRM & Project Management
JobNimbus is an all-in-one CRM (customer relationship management) and project management software to manage contacts, projects and tasks. JobNimbus is designed using a simple and intuitive interface for ease of use and greater speed. The CRM software is tailored for freelancers and small businesses. Read more about JobNimbus JobNimbus enables team communication and collaboration with file sharing, task management, lead management, workflow automation, and more. JobNimbus provides mobile access to your projects, contact and task information and is compatible with PC, Mac, Android, BlackBerry, iPhone/iPad, and Windows Phone.
Truly Simple CRM & Project Management
JobNimbus is an all-in-one CRM (customer relationship management) and project management software to manage contacts, projects and tasks. JobNimbus is designed using a simple and intuitive interface for ease of use and greater speed. The CRM software is tailored for freelancers and small businesses. Read more about JobNimbus JobNimbus enables team communication and collaboration with file sharing, task management, lead management, workflow automation, and more. JobNimbus provides mobile access to your projects, contact and task information and is compatible with PC, Mac, Android, BlackBerry, iPhone/iPad, and Windows Phone.

Vymo  

20
Mobile-first intelligent sales assistant for field sales
Vymo is an intelligent, AI-enhanced, mobile-first personal assistant designed to improve the efficiency and productivity of sales and service teams across the U.S., and Asia, with targeted recommendations; data-driven, actionable sales insights; real-time activity tracking; work allocation; and more… Read more about Vymo
Mobile-first intelligent sales assistant for field sales
Vymo is an intelligent, AI-enhanced, mobile-first personal assistant designed to improve the efficiency and productivity of sales and service teams across the U.S., and Asia, with targeted recommendations; data-driven, actionable sales insights; real-time activity tracking; work allocation; and more… Read more about Vymo

VINCLE CRM  

17
Real-time collaboration & customer relationship management
VINCLE CRM provides real-time collaboration for sales, marketing, customer service staff, and managers, allowing users to manage territories and contacts, schedule meetings, upload and store documents, record expenses, receive real-time notifications, analyze sales activity and ROI, and more… Read more about VINCLE CRM
Real-time collaboration & customer relationship management
VINCLE CRM provides real-time collaboration for sales, marketing, customer service staff, and managers, allowing users to manage territories and contacts, schedule meetings, upload and store documents, record expenses, receive real-time notifications, analyze sales activity and ROI, and more… Read more about VINCLE CRM

ONLYOFFICE  

281
Cloud Office Suite
ONLYOFFICE is a secure web office integrated with CRM, document&project management, email, calendar, chat and internal social network, all to organize your teamwork in one place. Read more about ONLYOFFICE
Cloud Office Suite
ONLYOFFICE is a secure web office integrated with CRM, document&project management, email, calendar, chat and internal social network, all to organize your teamwork in one place. Read more about ONLYOFFICE

eWay-CRM  

104
Flexible CRM for Microsoft Outlook
eWay-CRM is a customer relationship management (CRM) plugin for Microsoft Outlook which combines tools for marketing, project management, sales, and more. Read more about eWay-CRM
Flexible CRM for Microsoft Outlook
eWay-CRM is a customer relationship management (CRM) plugin for Microsoft Outlook which combines tools for marketing, project management, sales, and more. Read more about eWay-CRM

Zendesk Sell  

112
All-in-one sales platform for sales teams.
Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance. Read more about Zendesk Sell
All-in-one sales platform for sales teams.
Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance. Read more about Zendesk Sell

Claritysoft CRM  

49
User-friendly customer relationship management software
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently. Read more about Claritysoft CRM
User-friendly customer relationship management software
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently. Read more about Claritysoft CRM

ForceManager  

31
The leading mobile CRM for field sales management
ForceManager is the tool of choice for sales directors that are dedicated to improving the productivity of their teams. Read more about ForceManager
The leading mobile CRM for field sales management
ForceManager is the tool of choice for sales directors that are dedicated to improving the productivity of their teams. Read more about ForceManager

ROLLER Software  

17
All-in-one software for Attractions, Entertainment & Leisure
CRM modules from ROLLER manage and analyze interactions and data over the course of the customer journey cycle. Our smart CRM allows you to better segment and target your customers with marketing communications and simplifies processes to save you time. Read more about ROLLER Software
All-in-one software for Attractions, Entertainment & Leisure
CRM modules from ROLLER manage and analyze interactions and data over the course of the customer journey cycle. Our smart CRM allows you to better segment and target your customers with marketing communications and simplifies processes to save you time. Read more about ROLLER Software

Skynamo  

15
Mobile-first sales & CRM solution
Skynamo (formerly Honeybee) is a cloud-based field sales management solution which combines customer relationship management (CRM) tools with a mobile sales app. The software tracks & analyzes sales rep activity and provides users with access to sales histories, and pricing, stock & promotions data. Read more about Skynamo
Mobile-first sales & CRM solution
Skynamo (formerly Honeybee) is a cloud-based field sales management solution which combines customer relationship management (CRM) tools with a mobile sales app. The software tracks & analyzes sales rep activity and provides users with access to sales histories, and pricing, stock & promotions data. Read more about Skynamo

Savii Care  

13
Home care software for private duty home care providers
Savii Care's integrated CRM allows agencies to track referrals, contact and accounts and measure ROI on marketing activities. Read more about Savii Care
Home care software for private duty home care providers
Savii Care's integrated CRM allows agencies to track referrals, contact and accounts and measure ROI on marketing activities. Read more about Savii Care
Filters
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CRM Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 CRM apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 16/20
Functionality 19/20
Security -/20
70
70
Reviews 17/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
69
69
Reviews 12/20
Integrations 13/20
Mobile 13/20
Functionality 16/20
Security 15/20
66
66
Reviews 11/20
Integrations 12/20
Mobile 13/20
Functionality 15/20
Security 15/20
66
66
Reviews 17/20
Integrations 17/20
Mobile 14/20
Functionality 18/20
Security -/20
64
64
Reviews 10/20
Integrations 16/20
Mobile 14/20
Functionality 10/20
Security 14/20
62
62
Reviews 16/20
Integrations 16/20
Mobile 14/20
Functionality 16/20
Security -/20
61
61
Reviews 17/20
Integrations 16/20
Mobile 13/20
Functionality 15/20
Security -/20
60
60
Reviews 17/20
Integrations 12/20
Mobile 13/20
Functionality 18/20
Security -/20
58
58
Reviews 8/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security 15/20
58
58
Reviews 15/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20
57
57
Reviews 9/20
Integrations 10/20
Mobile 14/20
Functionality 10/20
Security 14/20
57
57
Reviews 11/20
Integrations 12/20
Mobile 15/20
Functionality 12/20
Security 7/20
56
56
Reviews 12/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security 13/20
56
56
Reviews 13/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.