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bpm'online CRM   

73
Boost marketing, sales and service performance!
Online software for business process automation, sales force automation, marketing and service management. Read more about bpm'online CRM
Boost marketing, sales and service performance!
Online software for business process automation, sales force automation, marketing and service management. Read more about bpm'online CRM

Salesmate   

47
CRM, sales management, automation & acceleration software
Salesmate CRM provides an easy to use solution to simplify complex sales processes of startups, and, small and medium enterprises. Salesmate is a truly intelligent cloud-based CRM solution that benefits sales reps be more productive, increases their sales and engage deeply with their customers. Read more about Salesmate
CRM, sales management, automation & acceleration software
Salesmate CRM provides an easy to use solution to simplify complex sales processes of startups, and, small and medium enterprises. Salesmate is a truly intelligent cloud-based CRM solution that benefits sales reps be more productive, increases their sales and engage deeply with their customers. Read more about Salesmate

Zoho CRM   

2,904
CRM software that helps you sell smarter, better, faster.
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications. Read more about Zoho CRM
CRM software that helps you sell smarter, better, faster.
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications. Read more about Zoho CRM

Blitz   

48
Automate sales & marketing follow up activities
Blitz is a sales management platform that automates sales tasks, processes, and follow-up activities when working with clients, leads, and referrals, and helps keep management and sales teams up to date and on the same page while communicating with contacts… Read more about Blitz
Automate sales & marketing follow up activities
Blitz is a sales management platform that automates sales tasks, processes, and follow-up activities when working with clients, leads, and referrals, and helps keep management and sales teams up to date and on the same page while communicating with contacts… Read more about Blitz

UPilot  

4
Customer Relationship Management solution for SMBs
UPilot is a cloud-based sales CRM platform that helps small to mid-sized businesses with real-time insights, personalized dashboards, key performance indicators, productivity add-ons and more. The solution lets users manage sales cycles and engage customers. Read more about UPilot
Customer Relationship Management solution for SMBs
UPilot is a cloud-based sales CRM platform that helps small to mid-sized businesses with real-time insights, personalized dashboards, key performance indicators, productivity add-ons and more. The solution lets users manage sales cycles and engage customers. Read more about UPilot

Infusionsoft  

954
Powerful marketing automation & CRM built for SMBs
Infusionsoft is a CRM for small businesses that helps to organize contacts with tagging & segmentation, score leads, track engagement, send messages & more. Read more about Infusionsoft
Powerful marketing automation & CRM built for SMBs
Infusionsoft is a CRM for small businesses that helps to organize contacts with tagging & segmentation, score leads, track engagement, send messages & more. Read more about Infusionsoft

SalesSeek  

34
Visual Sales CRM system & Powerful Data Management software.
Visual Sales CRM and Powerful Data Management software for B2B business. Customize your CRM to your needs and integrate it with most popular enterprise apps. Read more about SalesSeek
Visual Sales CRM system & Powerful Data Management software.
Visual Sales CRM and Powerful Data Management software for B2B business. Customize your CRM to your needs and integrate it with most popular enterprise apps. Read more about SalesSeek

Autofy  

44
Powerful QuickBooks Integration
Autofy is a QuickBooks integration platform that automatically synchronizes data among numerous apps you use to run your business. Read more about Autofy
Powerful QuickBooks Integration
Autofy is a QuickBooks integration platform that automatically synchronizes data among numerous apps you use to run your business. Read more about Autofy

karmaCRM  

26
Small business CRM software
karmaCRM is a customizable CRM tool for small businesses to engage with customers and keep track of the leads that their teams follow. Read more about karmaCRM
Small business CRM software
karmaCRM is a customizable CRM tool for small businesses to engage with customers and keep track of the leads that their teams follow. Read more about karmaCRM

InviteManager  

22
Customer entertainment planning & automation
InviteManager is a customer entertainment automation solution that enables companies of all sizes to plan and manage corporate events, whilst staying compliant. Read more about InviteManager
Customer entertainment planning & automation
InviteManager is a customer entertainment automation solution that enables companies of all sizes to plan and manage corporate events, whilst staying compliant. Read more about InviteManager

InfoServ  

11
Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ
Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ

Colabo  

8
A Next-Generation Sales Automation Platform.
A Next-Generation Sales Automation Platform That Provides Increased Functionality, Productivity, and Visibility for Sales and Marketing. Read more about Colabo
A Next-Generation Sales Automation Platform.
A Next-Generation Sales Automation Platform That Provides Increased Functionality, Productivity, and Visibility for Sales and Marketing. Read more about Colabo

Veeva CRM  

12
A CRM system for the life sciences industry
Veeva CRM is a cloud-based CRM system for the life sciences industry. Veeva CRM delivers integrated multichannel marketing, up-to-date alignments and actionable insights. Read more about Veeva CRM
A CRM system for the life sciences industry
Veeva CRM is a cloud-based CRM system for the life sciences industry. Veeva CRM delivers integrated multichannel marketing, up-to-date alignments and actionable insights. Read more about Veeva CRM

Atlas CRM  

1
Customer information management for Atlassian tools
See the bigger picture by integrating and managing your customer information & sales across Atlassian tools. Read more about Atlas CRM
Customer information management for Atlassian tools
See the bigger picture by integrating and managing your customer information & sales across Atlassian tools. Read more about Atlas CRM
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Avg. User review

CRM Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 CRM apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 16/20
Functionality 19/20
Security -/20
70
70
Reviews 17/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
69
69
Reviews 12/20
Integrations 13/20
Mobile 13/20
Functionality 16/20
Security 15/20
66
66
Reviews 11/20
Integrations 12/20
Mobile 13/20
Functionality 15/20
Security 15/20
66
66
Reviews 17/20
Integrations 17/20
Mobile 14/20
Functionality 18/20
Security -/20
64
64
Reviews 10/20
Integrations 16/20
Mobile 14/20
Functionality 10/20
Security 14/20
62
62
Reviews 16/20
Integrations 16/20
Mobile 14/20
Functionality 16/20
Security -/20
61
61
Reviews 17/20
Integrations 16/20
Mobile 13/20
Functionality 15/20
Security -/20
60
60
Reviews 17/20
Integrations 12/20
Mobile 13/20
Functionality 18/20
Security -/20
58
58
Reviews 8/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security 15/20
58
58
Reviews 15/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20
57
57
Reviews 9/20
Integrations 10/20
Mobile 14/20
Functionality 10/20
Security 14/20
57
57
Reviews 11/20
Integrations 12/20
Mobile 15/20
Functionality 12/20
Security 7/20
56
56
Reviews 12/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security 13/20
56
56
Reviews 13/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.