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Pipeliner CRM   

75
It's All About Sales! Pipeline management, sales process.`
Pipeliner CRM a sales enablement tool for sales management and salespeople. Focusing on what matters, pipeline + process + focus + analytics for revenue. Read more about Pipeliner CRM
It's All About Sales! Pipeline management, sales process.`
Pipeliner CRM a sales enablement tool for sales management and salespeople. Focusing on what matters, pipeline + process + focus + analytics for revenue. Read more about Pipeliner CRM

Really Simple Systems   

242
Making CRM Simple
Small business CRM for B2B with everything you need to manage your customers, prospects, tasks, sales opportunities and marketing all in one easy-to-use system. Read more about Really Simple Systems
Making CRM Simple
Small business CRM for B2B with everything you need to manage your customers, prospects, tasks, sales opportunities and marketing all in one easy-to-use system. Read more about Really Simple Systems

Zoho CRM   

2,891
CRM software that helps you sell smarter, better, faster.
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications. Read more about Zoho CRM
CRM software that helps you sell smarter, better, faster.
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications. Read more about Zoho CRM

Bitrix24   

334
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

amoCRM   

128
Lead & Sales Management for SMBs
Use amoCRM for efficient lead capture, lead management, automation, and multi-channel communication. It’s a versatile, powerful and easy-to-learn tool for your sales team. Read more about amoCRM
Lead & Sales Management for SMBs
Use amoCRM for efficient lead capture, lead management, automation, and multi-channel communication. It’s a versatile, powerful and easy-to-learn tool for your sales team. Read more about amoCRM

EventBank  

39
All-in-one Event & Membership Management Software Solutions
All-in-one CRM with Membership Management, Event Management, Email Marketing, Finance Tools and two Mobile Apps. Read more about EventBank
All-in-one Event & Membership Management Software Solutions
All-in-one CRM with Membership Management, Event Management, Email Marketing, Finance Tools and two Mobile Apps. Read more about EventBank

Cosential  

45
#1 Construction CRM in USA.
CRM Dedicated to Commercial Construction Firms. Low Cost, Mobile Ready, Project Based Sales. Made and supported in America. Read more about Cosential
#1 Construction CRM in USA.
CRM Dedicated to Commercial Construction Firms. Low Cost, Mobile Ready, Project Based Sales. Made and supported in America. Read more about Cosential

Vymo  

20
Mobile-first intelligent sales assistant for field sales
Vymo is an intelligent, AI-enhanced, mobile-first personal assistant designed to improve the efficiency and productivity of sales and service teams across the U.S., and Asia, with targeted recommendations; data-driven, actionable sales insights; real-time activity tracking; work allocation; and more… Read more about Vymo
Mobile-first intelligent sales assistant for field sales
Vymo is an intelligent, AI-enhanced, mobile-first personal assistant designed to improve the efficiency and productivity of sales and service teams across the U.S., and Asia, with targeted recommendations; data-driven, actionable sales insights; real-time activity tracking; work allocation; and more… Read more about Vymo

ONLYOFFICE  

281
Cloud Office Suite
ONLYOFFICE is a secure web office integrated with CRM, document&project management, email, calendar, chat and internal social network, all to organize your teamwork in one place. Read more about ONLYOFFICE
Cloud Office Suite
ONLYOFFICE is a secure web office integrated with CRM, document&project management, email, calendar, chat and internal social network, all to organize your teamwork in one place. Read more about ONLYOFFICE

Apptivo CRM  

336
CRM for managing customer accounts
Apptivo CRM is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo CRM
CRM for managing customer accounts
Apptivo CRM is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo CRM

OnePageCRM  

40
A simple CRM for salespeople who want to close more deals
OnePageCRM converts the complexity of sales into a simple to-do list so you can convert leads to customers, reach targets & grow your business fast. Read more about OnePageCRM
A simple CRM for salespeople who want to close more deals
OnePageCRM converts the complexity of sales into a simple to-do list so you can convert leads to customers, reach targets & grow your business fast. Read more about OnePageCRM

Flowlu  

35
Online project management & collaboration suite
Flowlu is an online business management toolssuite that provides task management, project management, online invoicing and knowledge management. Read more about Flowlu
Online project management & collaboration suite
Flowlu is an online business management toolssuite that provides task management, project management, online invoicing and knowledge management. Read more about Flowlu

1CRM  

54
Doing Business, Better
By integrating every aspect of your business, CRM systems help attract, retain, and delight customers through a combination of people, process, and technology. Read more about 1CRM
Doing Business, Better
By integrating every aspect of your business, CRM systems help attract, retain, and delight customers through a combination of people, process, and technology. Read more about 1CRM

Autofy  

44
Powerful QuickBooks Integration
Autofy is a QuickBooks integration platform that automatically synchronizes data among numerous apps you use to run your business. Read more about Autofy
Powerful QuickBooks Integration
Autofy is a QuickBooks integration platform that automatically synchronizes data among numerous apps you use to run your business. Read more about Autofy

CompanyHub CRM  

14
Customer Relationship Management for sales teams
CompanyHub is a customer relationship management system which enables SMBs to manage sales, leads & pipeline activity efficiently from a single platform. Read more about CompanyHub CRM
Customer Relationship Management for sales teams
CompanyHub is a customer relationship management system which enables SMBs to manage sales, leads & pipeline activity efficiently from a single platform. Read more about CompanyHub CRM

Savii Care  

13
Home care software for private duty home care providers
Savii Care's integrated CRM allows agencies to track referrals, contact and accounts and measure ROI on marketing activities. Read more about Savii Care
Home care software for private duty home care providers
Savii Care's integrated CRM allows agencies to track referrals, contact and accounts and measure ROI on marketing activities. Read more about Savii Care

AllProWebTools  

8
A complete business management solution for small businesses
A complete business management tool suite for small business sales, productivity, marketing, CRM, website hosting, commerce, & email marketing operations. Read more about AllProWebTools
A complete business management solution for small businesses
A complete business management tool suite for small business sales, productivity, marketing, CRM, website hosting, commerce, & email marketing operations. Read more about AllProWebTools

BlueCamroo  

5
All-In-One for SMBs - CRM, project management, and more
BlueCamroo is a complete, integrated, and affordable web-based all-in-one online Business Productivity Suite that helps your business manage Sales, Customers, and Projects more efficiently and profitably. So what is BlueCamroo? *It’s a complete, integrated and affordable web-based application that helps you track and manage your sales leads,… Read more about BlueCamroo customers, contacts, opportunities and projects. *It’s a collaboration platform that keeps your team in the loop and communicating. *It’s a support ticketing system that helps you deliver great customer service. *It’s social network monitoring that finds sales opportunities and spots service issues across Twitter, LinkedIn and Facebook. *It’s time tracking, expenses management, invoicing, online payments, and invoice reminders that keep your cash flowing. *It’s automated processes that run 24/7 to capture leads, chase up tasks, respond to customers and manage billing And much more...
All-In-One for SMBs - CRM, project management, and more
BlueCamroo is a complete, integrated, and affordable web-based all-in-one online Business Productivity Suite that helps your business manage Sales, Customers, and Projects more efficiently and profitably. So what is BlueCamroo? *It’s a complete, integrated and affordable web-based application that helps you track and manage your sales leads,… Read more about BlueCamroo customers, contacts, opportunities and projects. *It’s a collaboration platform that keeps your team in the loop and communicating. *It’s a support ticketing system that helps you deliver great customer service. *It’s social network monitoring that finds sales opportunities and spots service issues across Twitter, LinkedIn and Facebook. *It’s time tracking, expenses management, invoicing, online payments, and invoice reminders that keep your cash flowing. *It’s automated processes that run 24/7 to capture leads, chase up tasks, respond to customers and manage billing And much more...

ClinchPad  

4
Cloud-based CRM and lead management software
ClinchPad is an online sales management software for small teams and helps in sales pipeline management, lead assignment, collaboration and reporting. Read more about ClinchPad
Cloud-based CRM and lead management software
ClinchPad is an online sales management software for small teams and helps in sales pipeline management, lead assignment, collaboration and reporting. Read more about ClinchPad

RunMags  

6
Digitize your magazine publishing business with RunMags
RunMags is CRM and magazine publishing software that enables magazine publishers to sell advertising, attract subscribers & manage advertiser accounts. Read more about RunMags
Digitize your magazine publishing business with RunMags
RunMags is CRM and magazine publishing software that enables magazine publishers to sell advertising, attract subscribers & manage advertiser accounts. Read more about RunMags

Bizstim  

1
All-in-one CRM & backlink coalition tool
Biztim is a cloud-based, all-in-one customer relationship manager (CRM) system & SEO management tool for service-based businesses including educational facilities, health clinics, & therapists. The application offers tools for online scheduling, billing, human resources, client management, & more. Read more about Bizstim
All-in-one CRM & backlink coalition tool
Biztim is a cloud-based, all-in-one customer relationship manager (CRM) system & SEO management tool for service-based businesses including educational facilities, health clinics, & therapists. The application offers tools for online scheduling, billing, human resources, client management, & more. Read more about Bizstim

Auric Prospector  

2
Cloud based solution for managing leads and contacts
Auric Prospector is an on-demand customer relationship management software that provides a complete view of customers and automates business processes. Read more about Auric Prospector
Cloud based solution for managing leads and contacts
Auric Prospector is an on-demand customer relationship management software that provides a complete view of customers and automates business processes. Read more about Auric Prospector

Financial Services Cloud  

0
The world's #1 CRM, reimagined for financial services.
Financial Services Cloud allows financial services teams to access actionable client insights & deliver personalized advice across any channel or device. Read more about Financial Services Cloud
The world's #1 CRM, reimagined for financial services.
Financial Services Cloud allows financial services teams to access actionable client insights & deliver personalized advice across any channel or device. Read more about Financial Services Cloud

TrackerGO  

0
CRM for managing sales leads and marketing automation
CRM with corporate functions and features for various business sizes to help manage sales leads, automate marketing, and organize sales correspondence. Read more about TrackerGO
CRM for managing sales leads and marketing automation
CRM with corporate functions and features for various business sizes to help manage sales leads, automate marketing, and organize sales correspondence. Read more about TrackerGO
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Avg. User review

CRM Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 CRM apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 16/20
Functionality 19/20
Security -/20
70
70
Reviews 17/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
69
69
Reviews 12/20
Integrations 13/20
Mobile 13/20
Functionality 16/20
Security 15/20
66
66
Reviews 11/20
Integrations 12/20
Mobile 13/20
Functionality 15/20
Security 15/20
66
66
Reviews 17/20
Integrations 17/20
Mobile 14/20
Functionality 18/20
Security -/20
64
64
Reviews 10/20
Integrations 16/20
Mobile 14/20
Functionality 10/20
Security 14/20
62
62
Reviews 16/20
Integrations 16/20
Mobile 14/20
Functionality 16/20
Security -/20
61
61
Reviews 17/20
Integrations 16/20
Mobile 13/20
Functionality 15/20
Security -/20
60
60
Reviews 17/20
Integrations 12/20
Mobile 13/20
Functionality 18/20
Security -/20
58
58
Reviews 8/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security 15/20
58
58
Reviews 15/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20
57
57
Reviews 9/20
Integrations 10/20
Mobile 14/20
Functionality 10/20
Security 14/20
57
57
Reviews 11/20
Integrations 12/20
Mobile 15/20
Functionality 12/20
Security 7/20
56
56
Reviews 12/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security 13/20
56
56
Reviews 13/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.