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Doxim CRM   

2
Financial services CRM software
Doxim CRM is a financial services customer relationship management (CRM) software designed to help banks & credit unions establish and maintain relationships with new and existing clients using contact, campaign, and pipeline management tools, plus sales tracking technology, and more… Read more about Doxim CRM
Financial services CRM software
Doxim CRM is a financial services customer relationship management (CRM) software designed to help banks & credit unions establish and maintain relationships with new and existing clients using contact, campaign, and pipeline management tools, plus sales tracking technology, and more… Read more about Doxim CRM

ActiveCampaign   

334
Email Marketing, Marketing Automation, CRM/Sales Automation
ActiveCampaign combines contact management with sales & marketing automation, featuring sales reporting, custom pipelines & tasks, and lead scoring. Read more about ActiveCampaign
Email Marketing, Marketing Automation, CRM/Sales Automation
ActiveCampaign combines contact management with sales & marketing automation, featuring sales reporting, custom pipelines & tasks, and lead scoring. Read more about ActiveCampaign

Capsule   

81
Take care of your customers and sales opportunities
Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be more organized and collaborate. Read more about Capsule
Take care of your customers and sales opportunities
Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be more organized and collaborate. Read more about Capsule

SeoToaster CRM   

0
Cloud CRM & sales automation software
SeoToaster CRM is a cloud CRM & sales automation software which enables enterprises to launch campaigns, get insights into prospects and customers, and manage & market to leads with email tracking and leads nurturing automation, social marketing tools, a landing page builder, and more… Read more about SeoToaster CRM
Cloud CRM & sales automation software
SeoToaster CRM is a cloud CRM & sales automation software which enables enterprises to launch campaigns, get insights into prospects and customers, and manage & market to leads with email tracking and leads nurturing automation, social marketing tools, a landing page builder, and more… Read more about SeoToaster CRM

VeryConnect   

19
Membership, CRM and Community Software
VeryConnect's intuitive and reliable membership CRM typically saves 80% of your administration time. Our customisable CRM includes a secure GDPR-compliant database, powerful search, integrated email marketing, statistics and reports. Request a demo from our helpful UK team today. Read more about VeryConnect
Membership, CRM and Community Software
VeryConnect's intuitive and reliable membership CRM typically saves 80% of your administration time. Our customisable CRM includes a secure GDPR-compliant database, powerful search, integrated email marketing, statistics and reports. Request a demo from our helpful UK team today. Read more about VeryConnect

Gold-Vision  

54
Sales, marketing & support CRM
Gold-Vision is a full suite of highly configurable CRM tools for project management, sales & marketing automation, customer support, events management, and more. Read more about Gold-Vision
Sales, marketing & support CRM
Gold-Vision is a full suite of highly configurable CRM tools for project management, sales & marketing automation, customer support, events management, and more. Read more about Gold-Vision

EventBank  

39
All-in-one Event & Membership Management Software Solutions
All-in-one CRM with Membership Management, Event Management, Email Marketing, Finance Tools and two Mobile Apps. Read more about EventBank
All-in-one Event & Membership Management Software Solutions
All-in-one CRM with Membership Management, Event Management, Email Marketing, Finance Tools and two Mobile Apps. Read more about EventBank

LeadSquared  

50
Marketing automation and sales execution platform
LeadSquared CRM software is designed to help you sell faster and increase your sales velocity. Read more about LeadSquared
Marketing automation and sales execution platform
LeadSquared CRM software is designed to help you sell faster and increase your sales velocity. Read more about LeadSquared

Sellsy  

29
CRM, invoicing, automation, marketing (+ more) in one place!
The all-in-one sales suite to take the headache out of customer relationships. Manage your CRM, customer support portal, invoicing, and more from one platform! Read more about Sellsy
CRM, invoicing, automation, marketing (+ more) in one place!
The all-in-one sales suite to take the headache out of customer relationships. Manage your CRM, customer support portal, invoicing, and more from one platform! Read more about Sellsy

Teamleader  

22
CRM, invoicing & project planning in a single tool for SME's
- Manage your contacts - Action summary by client - Simple client segmentation. Read more about Teamleader
CRM, invoicing & project planning in a single tool for SME's
- Manage your contacts - Action summary by client - Simple client segmentation. Read more about Teamleader

Lexicata  

63
CRM & client intake solution for law firms
Lexicata is a CRM & client intake solution designed to provide small to medium sized law firms with the technology to manage their leads & professional contacts. Read more about Lexicata
CRM & client intake solution for law firms
Lexicata is a CRM & client intake solution designed to provide small to medium sized law firms with the technology to manage their leads & professional contacts. Read more about Lexicata

SuperOffice CRM  

83
CRM software for sales, marketing & customer service teams
SuperOffice is an award winning CRM platform created to enable sales, marketing and customer service teams deliver a personalized customer experience. Read more about SuperOffice CRM
CRM software for sales, marketing & customer service teams
SuperOffice is an award winning CRM platform created to enable sales, marketing and customer service teams deliver a personalized customer experience. Read more about SuperOffice CRM

Claritysoft CRM  

49
User-friendly customer relationship management software
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently. Read more about Claritysoft CRM
User-friendly customer relationship management software
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently. Read more about Claritysoft CRM

Outfield  

30
Mobile-interaction CRM for field sales reps & managers
Outfield is a mobile-interaction CRM for field sales reps & managers, with territory management, real-time communication, activity management, tracking & more. Read more about Outfield
Mobile-interaction CRM for field sales reps & managers
Outfield is a mobile-interaction CRM for field sales reps & managers, with territory management, real-time communication, activity management, tracking & more. Read more about Outfield

FunnelMaker  

23
Customizable, integrated CRM & marketing automation platform
FunnelMaker is a customizable, web-based CRM and marketing automation software for businesses of all sizes, which supports text and email marketing, real-time tracking and statistics, opportunity management, QuickBooks and Salesforce integrations, and more… Read more about FunnelMaker
Customizable, integrated CRM & marketing automation platform
FunnelMaker is a customizable, web-based CRM and marketing automation software for businesses of all sizes, which supports text and email marketing, real-time tracking and statistics, opportunity management, QuickBooks and Salesforce integrations, and more… Read more about FunnelMaker

Propeller CRM  

11
Small business CRM with deep Gmail integration
Propeller is a CRM with deep Gmail integration for closing deals without leaving the inbox, including tasks, follow-ups, pipelines, dashboards & reporting. Read more about Propeller CRM
Small business CRM with deep Gmail integration
Propeller is a CRM with deep Gmail integration for closing deals without leaving the inbox, including tasks, follow-ups, pipelines, dashboards & reporting. Read more about Propeller CRM

Sortd  

9
Sales CRM for Gmail
Sortd transforms Gmail accounts into a powerful sales tool, enabling users to drag & drop emails into a pipeline, while keeping track of contacts, notes & more. Read more about Sortd
Sales CRM for Gmail
Sortd transforms Gmail accounts into a powerful sales tool, enabling users to drag & drop emails into a pipeline, while keeping track of contacts, notes & more. Read more about Sortd

Salesbox  

1
Predictive sales CRM for small and medium-sized enterprises
Salesbox is a predictive and mobile CRM designed for small and medium-sized businesses which offers sales forecasting, collaboration, and proactive guidance. Read more about Salesbox
Predictive sales CRM for small and medium-sized enterprises
Salesbox is a predictive and mobile CRM designed for small and medium-sized businesses which offers sales forecasting, collaboration, and proactive guidance. Read more about Salesbox

Arternal  

0
Cloud-based CRM software for art galleries and dealers
Arternal is a cloud-based CRM software for emerging, midsize and large art dealers and galleries. The customizable platform, with native mobile apps, has been designed to streamline the sales processes by managing client information, sales activity, and all deal flows. Read more about Arternal
Cloud-based CRM software for art galleries and dealers
Arternal is a cloud-based CRM software for emerging, midsize and large art dealers and galleries. The customizable platform, with native mobile apps, has been designed to streamline the sales processes by managing client information, sales activity, and all deal flows. Read more about Arternal

Cross CRM  

0
Quality monitoring & reporting platform for contact centers
Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels. Read more about Cross CRM
Quality monitoring & reporting platform for contact centers
Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels. Read more about Cross CRM
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Avg. User review

CRM Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 CRM apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 16/20
Functionality 19/20
Security -/20
70
70
Reviews 17/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
69
69
Reviews 12/20
Integrations 13/20
Mobile 13/20
Functionality 16/20
Security 15/20
66
66
Reviews 11/20
Integrations 12/20
Mobile 13/20
Functionality 15/20
Security 15/20
66
66
Reviews 17/20
Integrations 17/20
Mobile 14/20
Functionality 18/20
Security -/20
64
64
Reviews 10/20
Integrations 16/20
Mobile 14/20
Functionality 10/20
Security 14/20
62
62
Reviews 16/20
Integrations 16/20
Mobile 14/20
Functionality 16/20
Security -/20
61
61
Reviews 17/20
Integrations 16/20
Mobile 13/20
Functionality 15/20
Security -/20
60
60
Reviews 17/20
Integrations 12/20
Mobile 13/20
Functionality 18/20
Security -/20
58
58
Reviews 8/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security 15/20
58
58
Reviews 15/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20
57
57
Reviews 9/20
Integrations 10/20
Mobile 14/20
Functionality 10/20
Security 14/20
57
57
Reviews 11/20
Integrations 12/20
Mobile 15/20
Functionality 12/20
Security 7/20
56
56
Reviews 12/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security 13/20
56
56
Reviews 13/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.