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NetSuite logo
4.1
1.4K

The World’s Leading, Most Deployed Cloud ERP Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.1
    Customer support
    3.7
Pros and Cons from NetSuite users   
avatar
+15
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.
In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic.
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive.
It makes certain things accounting wise very automated and easy. Integration features are amazing.
It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality.
Software is very easy to use so suitable for all staff not just office based staff. Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.
The customer support is horrible. You can call your Account Executive and it takes days, weeks or months to get results.
I use it on a daily basis and its very useful for quick reports and billing. I find it very helpful when I have to raise a large number invoices at one go through the upload.
I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Really good for accounting and easy to use the basic features.
Perfect for Subscription and SaaS Model Businesses.
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.
In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic.
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive.
It makes certain things accounting wise very automated and easy. Integration features are amazing.
It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality.
Software is very easy to use so suitable for all staff not just office based staff. Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.
The customer support is horrible. You can call your Account Executive and it takes days, weeks or months to get results.
I use it on a daily basis and its very useful for quick reports and billing. I find it very helpful when I have to raise a large number invoices at one go through the upload.
I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Really good for accounting and easy to use the basic features.
Perfect for Subscription and SaaS Model Businesses.
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.
In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic.
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive.
It makes certain things accounting wise very automated and easy. Integration features are amazing.
It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality.
Software is very easy to use so suitable for all staff not just office based staff. Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.
The customer support is horrible. You can call your Account Executive and it takes days, weeks or months to get results.
I use it on a daily basis and its very useful for quick reports and billing. I find it very helpful when I have to raise a large number invoices at one go through the upload.
I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Really good for accounting and easy to use the basic features.
Perfect for Subscription and SaaS Model Businesses.
Mailchimp logo
4.5
16.8K

Email and advertising marketing automation platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Mailchimp users   
avatar
+15
I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.
Their dedication to improvement is a positive sign for the company. There is a reason that they are the industry standard.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
It was great - I love them and suggest them to all friends getting started, I wouldn't trust any other company for a product in this price range and offering.
The templates are great and quite efficient. It's really easy to set up a campaign and the option to make a landing page right there is awesome.
This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
I like the ease of use of this software and how you send 2000 emails for free before you transfer to a paid membership. They are a great company and have been in business for years.
I love to use mailchimp for email marketing most especiallly when i want to generate lead. THEIR Landing page is superb.
Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.
It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.
The easy to read interface and the ease of printing. The hospitality from customer service is great.
I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.
Their dedication to improvement is a positive sign for the company. There is a reason that they are the industry standard.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
It was great - I love them and suggest them to all friends getting started, I wouldn't trust any other company for a product in this price range and offering.
The templates are great and quite efficient. It's really easy to set up a campaign and the option to make a landing page right there is awesome.
This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
I like the ease of use of this software and how you send 2000 emails for free before you transfer to a paid membership. They are a great company and have been in business for years.
I love to use mailchimp for email marketing most especiallly when i want to generate lead. THEIR Landing page is superb.
Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.
It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.
The easy to read interface and the ease of printing. The hospitality from customer service is great.
I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.
Their dedication to improvement is a positive sign for the company. There is a reason that they are the industry standard.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
It was great - I love them and suggest them to all friends getting started, I wouldn't trust any other company for a product in this price range and offering.
The templates are great and quite efficient. It's really easy to set up a campaign and the option to make a landing page right there is awesome.
This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
I like the ease of use of this software and how you send 2000 emails for free before you transfer to a paid membership. They are a great company and have been in business for years.
I love to use mailchimp for email marketing most especiallly when i want to generate lead. THEIR Landing page is superb.
Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.
It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.
The easy to read interface and the ease of printing. The hospitality from customer service is great.
Smartsheet logo
4.5
3.1K

An online work execution platform for any size organization.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.3
Pros and Cons from Smartsheet users   
avatar
avatar
avatar
+15
It's been great having so many templates to choose from and customize. Awesome that it can be integrated with MS Teams.
I then took the Smartsheet training to be certified and that opened my eyes to the power of the tool (and also to the fact that the sheets I hated were users in our company using it very, very WRONG).
I love the ease to customize your sheet for whatever you need and however you like it. Love being able to switch around columns and sort rows so quickly too.
The only complaint that I have is that if the spreadsheet is very large, the page can be slightly laggy.
The project being web-based helps to share information with other members of the team. The ability to export to various formats, as well as get team updates is a huge benefit.
Some features seem to be missing or limited features available.
Overall, the experience is positive - strong tools, robust features, easy to learn. I would recommend this to anyone who needs to have data interact with multiple systems and user types.
Visually did not work for some users in my organization. Was confusing on what tasks needed to be completed.
I am a big fan of smart sheet. Not only is the tool extremely capable for more complex project needs but the service team is also extremely helpful.
A good advantage is the presence of a strong community that helps to find answers quickly. Smartsheet also makes quite easy to share results with teammates.
I think Smartsheet is a great tool for several reasons, but one of the most important is the ability to collaborate with your team in real time.
I especially like the ability to assign tasks to a certain person. The calendar feature has also been great to track past and upcoming events.
You can pull off amazing things if you sit down and build it. I was able to build a completely automated revenue and labor estimator that shows me how profitable each member of my team is.
Smartsheet is super dedicated to project management...their templates are quite useful and run the gamut from gantt charts to expense reports.
It's shear-ability, ease to use, and major effectiveness when project managing. It's great to control every step of the way.
I find answers to my questions quickly in the Smartsheet community and existing templates save me a great deal of time...and make me look smart.
Collaborative; User friendly; Relatively inexpensive; Good Dashboard (once you understand it).
Tools like Zapier make it easy to integrate with, and you can also upgrade to a live data connector to visualize your data in a tool like tableau.
It's been great having so many templates to choose from and customize. Awesome that it can be integrated with MS Teams.
I then took the Smartsheet training to be certified and that opened my eyes to the power of the tool (and also to the fact that the sheets I hated were users in our company using it very, very WRONG).
I love the ease to customize your sheet for whatever you need and however you like it. Love being able to switch around columns and sort rows so quickly too.
The only complaint that I have is that if the spreadsheet is very large, the page can be slightly laggy.
The project being web-based helps to share information with other members of the team. The ability to export to various formats, as well as get team updates is a huge benefit.
Some features seem to be missing or limited features available.
Overall, the experience is positive - strong tools, robust features, easy to learn. I would recommend this to anyone who needs to have data interact with multiple systems and user types.
Visually did not work for some users in my organization. Was confusing on what tasks needed to be completed.
I am a big fan of smart sheet. Not only is the tool extremely capable for more complex project needs but the service team is also extremely helpful.
A good advantage is the presence of a strong community that helps to find answers quickly. Smartsheet also makes quite easy to share results with teammates.
I think Smartsheet is a great tool for several reasons, but one of the most important is the ability to collaborate with your team in real time.
I especially like the ability to assign tasks to a certain person. The calendar feature has also been great to track past and upcoming events.
You can pull off amazing things if you sit down and build it. I was able to build a completely automated revenue and labor estimator that shows me how profitable each member of my team is.
Smartsheet is super dedicated to project management...their templates are quite useful and run the gamut from gantt charts to expense reports.
It's shear-ability, ease to use, and major effectiveness when project managing. It's great to control every step of the way.
I find answers to my questions quickly in the Smartsheet community and existing templates save me a great deal of time...and make me look smart.
Collaborative; User friendly; Relatively inexpensive; Good Dashboard (once you understand it).
Tools like Zapier make it easy to integrate with, and you can also upgrade to a live data connector to visualize your data in a tool like tableau.
It's been great having so many templates to choose from and customize. Awesome that it can be integrated with MS Teams.
I then took the Smartsheet training to be certified and that opened my eyes to the power of the tool (and also to the fact that the sheets I hated were users in our company using it very, very WRONG).
I love the ease to customize your sheet for whatever you need and however you like it. Love being able to switch around columns and sort rows so quickly too.
The only complaint that I have is that if the spreadsheet is very large, the page can be slightly laggy.
The project being web-based helps to share information with other members of the team. The ability to export to various formats, as well as get team updates is a huge benefit.
Some features seem to be missing or limited features available.
Overall, the experience is positive - strong tools, robust features, easy to learn. I would recommend this to anyone who needs to have data interact with multiple systems and user types.
Visually did not work for some users in my organization. Was confusing on what tasks needed to be completed.
I am a big fan of smart sheet. Not only is the tool extremely capable for more complex project needs but the service team is also extremely helpful.
A good advantage is the presence of a strong community that helps to find answers quickly. Smartsheet also makes quite easy to share results with teammates.
I think Smartsheet is a great tool for several reasons, but one of the most important is the ability to collaborate with your team in real time.
I especially like the ability to assign tasks to a certain person. The calendar feature has also been great to track past and upcoming events.
You can pull off amazing things if you sit down and build it. I was able to build a completely automated revenue and labor estimator that shows me how profitable each member of my team is.
Smartsheet is super dedicated to project management...their templates are quite useful and run the gamut from gantt charts to expense reports.
It's shear-ability, ease to use, and major effectiveness when project managing. It's great to control every step of the way.
I find answers to my questions quickly in the Smartsheet community and existing templates save me a great deal of time...and make me look smart.
Collaborative; User friendly; Relatively inexpensive; Good Dashboard (once you understand it).
Tools like Zapier make it easy to integrate with, and you can also upgrade to a live data connector to visualize your data in a tool like tableau.
Airtable logo
4.7
1.9K

Cloud-based organization & collaboration tool

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.4
Pros and Cons from Airtable users   
avatar
avatar
avatar
+15
There are premade templates that are great, and provides awesome insight on how powerful the software really is. I frequently use their social media calendar, and the project list.
What I dislike most about this software is that I cannot type extended sentences in one box. Whenever I try to paste a long sentence or paragraph the words go into the rows beneath.
I like to see a whole month's worth of content at one time. It is also super helpful that one team member can upload content and another can download from a different location.
Some features around forms are notably missing and it is hard to integrate work-arounds.
I love the low price-point and the amazing customer service they have, by far one f the most powerful low-cost database/spreadsheet tool out there.
It was a mess trying to get it set up. Initially it was set up with separate paid spaces and then trying to get everything onto an enterprise plan was a huge headache.
It has a great community of users with helpful suggestions and awesome ideas. Using one such idea I hooked up Airtable to Slack using Zapier and built custom notifications for myself.
You pay by user per workspace, so that means if you have teams that work in more than one area, you would need to pay for them twice.
I'm a spreadsheet nerd, so I was really excited when I discovered Airtable. It's a database in the form of a spreadsheet and I'm continually amazed by its capabilities.
Collecting projects data like status, phone numbers, etc is easy. IFTTT integration is one of the best features because I will save a lot of time.
We loved the ability to customize our bases for just about any situation.
Love what it can do and helps visually add some appealing colour to data.
Airtable is a researcher's best friend. In addition to being easy to use, it has many options for customization and configuration of the database.
Beautiful Interface and great project management tool.
Airtable is a great inexpensive option to use. If you are on a budget, and don’t want to spend money for a program this should be your go to.
I like the fact bthat it seemed organized and simple. User friendly interface and easy to read the cpontents.
A beautiful task board with powerful integrations.
Very good value for money. Practical, inexpensive and quick way to implement a system for internal use.
There are premade templates that are great, and provides awesome insight on how powerful the software really is. I frequently use their social media calendar, and the project list.
What I dislike most about this software is that I cannot type extended sentences in one box. Whenever I try to paste a long sentence or paragraph the words go into the rows beneath.
I like to see a whole month's worth of content at one time. It is also super helpful that one team member can upload content and another can download from a different location.
Some features around forms are notably missing and it is hard to integrate work-arounds.
I love the low price-point and the amazing customer service they have, by far one f the most powerful low-cost database/spreadsheet tool out there.
It was a mess trying to get it set up. Initially it was set up with separate paid spaces and then trying to get everything onto an enterprise plan was a huge headache.
It has a great community of users with helpful suggestions and awesome ideas. Using one such idea I hooked up Airtable to Slack using Zapier and built custom notifications for myself.
You pay by user per workspace, so that means if you have teams that work in more than one area, you would need to pay for them twice.
I'm a spreadsheet nerd, so I was really excited when I discovered Airtable. It's a database in the form of a spreadsheet and I'm continually amazed by its capabilities.
Collecting projects data like status, phone numbers, etc is easy. IFTTT integration is one of the best features because I will save a lot of time.
We loved the ability to customize our bases for just about any situation.
Love what it can do and helps visually add some appealing colour to data.
Airtable is a researcher's best friend. In addition to being easy to use, it has many options for customization and configuration of the database.
Beautiful Interface and great project management tool.
Airtable is a great inexpensive option to use. If you are on a budget, and don’t want to spend money for a program this should be your go to.
I like the fact bthat it seemed organized and simple. User friendly interface and easy to read the cpontents.
A beautiful task board with powerful integrations.
Very good value for money. Practical, inexpensive and quick way to implement a system for internal use.
There are premade templates that are great, and provides awesome insight on how powerful the software really is. I frequently use their social media calendar, and the project list.
What I dislike most about this software is that I cannot type extended sentences in one box. Whenever I try to paste a long sentence or paragraph the words go into the rows beneath.
I like to see a whole month's worth of content at one time. It is also super helpful that one team member can upload content and another can download from a different location.
Some features around forms are notably missing and it is hard to integrate work-arounds.
I love the low price-point and the amazing customer service they have, by far one f the most powerful low-cost database/spreadsheet tool out there.
It was a mess trying to get it set up. Initially it was set up with separate paid spaces and then trying to get everything onto an enterprise plan was a huge headache.
It has a great community of users with helpful suggestions and awesome ideas. Using one such idea I hooked up Airtable to Slack using Zapier and built custom notifications for myself.
You pay by user per workspace, so that means if you have teams that work in more than one area, you would need to pay for them twice.
I'm a spreadsheet nerd, so I was really excited when I discovered Airtable. It's a database in the form of a spreadsheet and I'm continually amazed by its capabilities.
Collecting projects data like status, phone numbers, etc is easy. IFTTT integration is one of the best features because I will save a lot of time.
We loved the ability to customize our bases for just about any situation.
Love what it can do and helps visually add some appealing colour to data.
Airtable is a researcher's best friend. In addition to being easy to use, it has many options for customization and configuration of the database.
Beautiful Interface and great project management tool.
Airtable is a great inexpensive option to use. If you are on a budget, and don’t want to spend money for a program this should be your go to.
I like the fact bthat it seemed organized and simple. User friendly interface and easy to read the cpontents.
A beautiful task board with powerful integrations.
Very good value for money. Practical, inexpensive and quick way to implement a system for internal use.
SugarCRM logo
3.8
406

Empowering sales teams to drive growth, since 2004.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.6
    Features
    3.8
    Customer support
    3.7
Pros and Cons from SugarCRM users   
avatar
avatar
avatar
+15
This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.
Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.
SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.
Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.
It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.
A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.
The best thing about this software is that it always provide the best customer relationships marketing software.
At the time, Sugar had a Community Edition (free) that you could host on your own LAMP stack... but they wanted to make more money, so they stopped development of that edition, and now it's dead.
As a result of this prospect tracking and seamless connection with Salesforce, targeting those prospects for customer acquisition and retention became more automated and efficient.
Some of the time, I can't login to different devices PCs which are downside for me.
SugarCRM is so great software because it really help us to taking our sales process more faster.
Integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not there for wide range.
I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.
As well as, providing insights to my marketing team around which customers are planning to quit so they can try running some nurture campaigns to avoid losing those on-the-fence customers.
My experience has been positive. Sugar is easy to navigate.
So, it was difficult to correlate the two data sources to each other in a single table using a common key and build a marketing data lake.
So far, it has been helpful in generating more leads, more pipeline, and more sales, which is the goal.
Was not simple to roll out to teams, company did offer a training session and video recording, but staff still had a hard time picking it up.
This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.
Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.
SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.
Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.
It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.