Customer Engagement Software with Alerts / Escalation

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Zoho Desk   

1,551
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk

Zoho CRM Plus   

27
Unified Customer Experience platform
Zoho CRM Plus is a truly omni channel platform that lets your customers reach out via phone, email, social media, live chat and surveys. Read more about Zoho CRM Plus
Unified Customer Experience platform
Zoho CRM Plus is a truly omni channel platform that lets your customers reach out via phone, email, social media, live chat and surveys. Read more about Zoho CRM Plus

LiveChat   

822
Premium Customer Service Software for Live Chat & Help Desk
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free! Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free! Read more about LiveChat

Salesforce Service Cloud  

435
Customer service & support software
Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement. Read more about Salesforce Service Cloud
Customer service & support software
Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement. Read more about Salesforce Service Cloud

Zendesk Chat  

106
Live chat software for SMBs and Enterprises
Zendesk Chat helps thousands of businesses engage their customers online every day. You too can provide personalized support via Zendesk Chat. Read more about Zendesk Chat
Live chat software for SMBs and Enterprises
Zendesk Chat helps thousands of businesses engage their customers online every day. You too can provide personalized support via Zendesk Chat. Read more about Zendesk Chat

LivePerson  

33
Live Chat, Messaging and Bots Solution Provider
8 out of 10 consumers choose messaging over voice to get support or service after they buy something. Giving consumers quick fingertip access to your business on the messaging channels they already use every day is paramount to maintaining high customer satisfaction, brand loyalty and lifetime value… Read more about LivePerson
Live Chat, Messaging and Bots Solution Provider
8 out of 10 consumers choose messaging over voice to get support or service after they buy something. Giving consumers quick fingertip access to your business on the messaging channels they already use every day is paramount to maintaining high customer satisfaction, brand loyalty and lifetime value… Read more about LivePerson

Zoho CRM  

2,909
CRM software that helps you sell smarter, better, faster.
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media with Multichannel CRM. Read more about Zoho CRM
CRM software that helps you sell smarter, better, faster.
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media with Multichannel CRM. Read more about Zoho CRM

Falcon.io  

33
Unified social media marketing and management platform
Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management. Read more about Falcon.io
Unified social media marketing and management platform
Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management. Read more about Falcon.io

REVE Chat  

13
Multi Channel Live Chat Software for Website Engagement
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors. Read more about REVE Chat
Multi Channel Live Chat Software for Website Engagement
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors. Read more about REVE Chat

Engati  

18
Chatbot builder & manager for customer engagement
Engati is a cloud-based platform for building chatbots without the need for programming knowledge. Bots built within Engati can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and embedded in websites, and can be used for eCommerce, banking, media, health care, and more. Read more about Engati
Chatbot builder & manager for customer engagement
Engati is a cloud-based platform for building chatbots without the need for programming knowledge. Bots built within Engati can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and embedded in websites, and can be used for eCommerce, banking, media, health care, and more. Read more about Engati

Akita  

1
Customer Success Software
Akita is a full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customers. Read more about Akita
Customer Success Software
Akita is a full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customers. Read more about Akita
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