Customer Engagement Software with Analytics

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25 apps

Qualtrics CustomerXM   

198
Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
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Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
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Strikedeck   

0
Customer success, engagement, and satisfaction tracking
Strikedeck is a customer success and engagement platform with real-time customer health scoring, workflow automation, and customer success planning tools. Other features include pre-created or customized workflow recipes, playbooks, task management, alerts, reports, and email sync. Read more about Strikedeck
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Customer success, engagement, and satisfaction tracking
Strikedeck is a customer success and engagement platform with real-time customer health scoring, workflow automation, and customer success planning tools. Other features include pre-created or customized workflow recipes, playbooks, task management, alerts, reports, and email sync. Read more about Strikedeck
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Mention Me Retain   

0
Customer Engagement and retention through NPS
Mention Me Retain combines data science with human psychology to increase engagement, customer lifetime value, and repeat revenue. The platform uses advanced segmentation, personalization, and AB testing functionality to deliver highly targeted NPS, referral, and promotional messaging to customers. Read more about Mention Me Retain
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Customer Engagement and retention through NPS
Mention Me Retain combines data science with human psychology to increase engagement, customer lifetime value, and repeat revenue. The platform uses advanced segmentation, personalization, and AB testing functionality to deliver highly targeted NPS, referral, and promotional messaging to customers. Read more about Mention Me Retain
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twik   

2
Real-time business intelligence and website optimization
By personalizing CX and UX, twik drives visitors to increase their retention/engagement and conversions thus increasing customers satisfaction at any given website. When visitors get what they intent to they are more engaged and satisfied. Read more about twik
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Real-time business intelligence and website optimization
By personalizing CX and UX, twik drives visitors to increase their retention/engagement and conversions thus increasing customers satisfaction at any given website. When visitors get what they intent to they are more engaged and satisfied. Read more about twik
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Chaordix   

4
Online community platform for long-term customers
Chaordix is an online community platform that helps businesses improve customer engagement & collaboration using surveys, activity feed, messaging, and more. Professionals can create custom challenges for community members, review idea submissions, and reward winners with badges or loyalty points. Read more about Chaordix
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Online community platform for long-term customers
Chaordix is an online community platform that helps businesses improve customer engagement & collaboration using surveys, activity feed, messaging, and more. Professionals can create custom challenges for community members, review idea submissions, and reward winners with badges or loyalty points. Read more about Chaordix
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SmartKarrot   

8
Comprehensive Product and Customer Success Platform
A comprehensive customer engagement platform. With usage analytics & a host of personalized engagement features - like notifications, pulse feedback, referrals and more - businesses can now drive personalized user behaviour to extensive automated actions. Read more about SmartKarrot
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Comprehensive Product and Customer Success Platform
A comprehensive customer engagement platform. With usage analytics & a host of personalized engagement features - like notifications, pulse feedback, referrals and more - businesses can now drive personalized user behaviour to extensive automated actions. Read more about SmartKarrot
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Infobip   

0
Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
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Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
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MarfeelPress   

0
WordPress plugin for website optimization and publishing
MarfeelPress is a WordPress plugin, which offers various tools to help businesses optimize audience engagement, ad revenue, and monetization across mobile websites. Users can publish SEO-optimized content across multiple platforms and send push notifications to specific recipients. Read more about MarfeelPress
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WordPress plugin for website optimization and publishing
MarfeelPress is a WordPress plugin, which offers various tools to help businesses optimize audience engagement, ad revenue, and monetization across mobile websites. Users can publish SEO-optimized content across multiple platforms and send push notifications to specific recipients. Read more about MarfeelPress
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Jebbit   

9
Survey management solution for customer experience
Jebbit is a digital experience management solution that helps enterprises create, launch & manage interactive survey campaigns for data collection and customer engagement. The white-label platform lets users create a personalized interface using custom colors & themes to establish brand identity. Read more about Jebbit
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Survey management solution for customer experience
Jebbit is a digital experience management solution that helps enterprises create, launch & manage interactive survey campaigns for data collection and customer engagement. The white-label platform lets users create a personalized interface using custom colors & themes to establish brand identity. Read more about Jebbit
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Cinch   

3
Marketing enablement and data management software solution
Engage your customers with the correct messaging at the right time. Help them to come back and purchase from you when they are ready. Read more about Cinch
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Marketing enablement and data management software solution
Engage your customers with the correct messaging at the right time. Help them to come back and purchase from you when they are ready. Read more about Cinch
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Vocally   

2
Feedback capture and analysis solution
Vocally by Docsie is a feedback management solution, which helps organizations manage user feedback collection for software or online content portals. The platform captures user engagement videos, allowing managers to analyze customer behavior & gain visibility into improvement opportunities. Read more about Vocally
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Feedback capture and analysis solution
Vocally by Docsie is a feedback management solution, which helps organizations manage user feedback collection for software or online content portals. The platform captures user engagement videos, allowing managers to analyze customer behavior & gain visibility into improvement opportunities. Read more about Vocally
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Gainsight CS  

29
Customer success platform
Gainsight CS is a cloud-based customer success platform that helps organizations streamline customer onboarding, retention, support, and more by analyzing the customer journey across multiple channels. Users can manage training & implementation of new operations via video tutorials & walk-throughs. Read more about Gainsight CS
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Customer success platform
Gainsight CS is a cloud-based customer success platform that helps organizations streamline customer onboarding, retention, support, and more by analyzing the customer journey across multiple channels. Users can manage training & implementation of new operations via video tutorials & walk-throughs. Read more about Gainsight CS
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Trengo  

18
Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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SelfCommunity  

5
Market research, customer experience & community management
SelfCommunity enables brands and organizations to create, manage, and customize an online social community based on products sold, audience interests, and company culture. Features include gamification, real-time data analytics, social and marketing data, engagement reports, SEO tools, and more. Read more about SelfCommunity
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Market research, customer experience & community management
SelfCommunity enables brands and organizations to create, manage, and customize an online social community based on products sold, audience interests, and company culture. Features include gamification, real-time data analytics, social and marketing data, engagement reports, SEO tools, and more. Read more about SelfCommunity
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Crowdtech  

1
Market research solution for organizations
Crowdtech is a cloud-based market research suite designed to help organizations collect customer insights through surveys, polls, diary studies, bulletin boards, and chats. Key features include community setup, remote access, email templates, questionnaires, and survey creation and execution. Read more about Crowdtech
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Market research solution for organizations
Crowdtech is a cloud-based market research suite designed to help organizations collect customer insights through surveys, polls, diary studies, bulletin boards, and chats. Key features include community setup, remote access, email templates, questionnaires, and survey creation and execution. Read more about Crowdtech
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Zoho CRM  

4,143
CRM software that helps you sell smarter, better, faster.
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho. Read more about Zoho CRM
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CRM software that helps you sell smarter, better, faster.
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho. Read more about Zoho CRM
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Apollo.io  

18
Customer engagement software with configurable workflows
Apollo.io is a customer engagement software that helps businesses find prospects, verify emails, manage lead scoring, and establish two-way communication. The task management module allows employees to extract prospect-relevant case studies, department size information, and news articles. Read more about Apollo.io
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Customer engagement software with configurable workflows
Apollo.io is a customer engagement software that helps businesses find prospects, verify emails, manage lead scoring, and establish two-way communication. The task management module allows employees to extract prospect-relevant case studies, department size information, and news articles. Read more about Apollo.io
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Heyday  

8
Conversational AI platform for eCommerce & retailers
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses. Read more about Heyday
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Conversational AI platform for eCommerce & retailers
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses. Read more about Heyday
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Khoros Communities  

8
Community & self-service knowledge base for enterprises
Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise & share experiences. Features include content moderation, custom branding, reports & analytics, gamification, content syndication & more. Read more about Khoros Communities
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Community & self-service knowledge base for enterprises
Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise & share experiences. Features include content moderation, custom branding, reports & analytics, gamification, content syndication & more. Read more about Khoros Communities
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Boostools  

1
On-site & push notification marketing solution
On-site messages for powerful engagement & lead generation. 50+ fully customizable template designs to edit in minutes & launch campaigns for every on-site engagement marketing goals. Read more about Boostools
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On-site & push notification marketing solution
On-site messages for powerful engagement & lead generation. 50+ fully customizable template designs to edit in minutes & launch campaigns for every on-site engagement marketing goals. Read more about Boostools
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Panviva  

1
Knowledge management solution for businesses
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control. Read more about Panviva
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Knowledge management solution for businesses
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control. Read more about Panviva
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CustomerGauge  

1
Customer experience management platform for B2B companies
CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place, a program can be up and running much faster than comparable in-house programs. Read more about CustomerGauge
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Customer experience management platform for B2B companies
CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place, a program can be up and running much faster than comparable in-house programs. Read more about CustomerGauge
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Peepi  

0
Customer engagement platform for businesses
Construa ações que fortaleçam o relacionamento entre a marca e seus clientes, como compartilhamento de conteúdo, formulários e informações exclusivas para a comunidade. Também recompense os clientes pela realização das ações. Read more about Peepi
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Customer engagement platform for businesses
Construa ações que fortaleçam o relacionamento entre a marca e seus clientes, como compartilhamento de conteúdo, formulários e informações exclusivas para a comunidade. Também recompense os clientes pela realização das ações. Read more about Peepi
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Proxi.vip  

0
Customer interaction suite
Proxi.vip is a cloud-based proximity engagement platform designed to help businesses in retail, amusement, hospitality, and corporate sectors facilitate communication with customers. It lets users provide personalized experiences to customers, guests, or visitors using sales data & mobile location. Read more about Proxi.vip
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Customer interaction suite
Proxi.vip is a cloud-based proximity engagement platform designed to help businesses in retail, amusement, hospitality, and corporate sectors facilitate communication with customers. It lets users provide personalized experiences to customers, guests, or visitors using sales data & mobile location. Read more about Proxi.vip
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SPREAD  

0
Campaign planning and lead acquisition solution
SPREAD is a cloud-based social media marketing solution designed to help businesses create loyalty programs and acquire customers across multiple channels. Key features include reward programs, discount code distribution, campaign scheduling, analytics, ROI tracking, and audience segmentation. Read more about SPREAD
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Campaign planning and lead acquisition solution
SPREAD is a cloud-based social media marketing solution designed to help businesses create loyalty programs and acquire customers across multiple channels. Key features include reward programs, discount code distribution, campaign scheduling, analytics, ROI tracking, and audience segmentation. Read more about SPREAD
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