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Customer Engagement Software with Complaint Monitoring

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Customer Frontlines logo
4.7
(246)

Customer experience management (CXM) platform

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Improve every key moment along the customer journey with the world's most advanced, AI-driven platform for customer engagement.

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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Startquestion logo
4.9
(174)

Online survey creator and feedback collection

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Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

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Alchemer logo
4.5
(305)

Give every customer a voice. Make every voice matter.

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The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

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ReviewTrackers logo
4.7
(172)

Review monitoring software for multi-location businesses

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Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

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Preferred Patron Loyalty logo
4.9
(98)

Loyalty marketing and gift card management

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Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

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Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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Feedier logo
4.7
(124)

Gamified customer engagement & feedback collection tool

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Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions.

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Vivantio logo
4.3
(177)

Flexible Software. Focused Service.

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Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

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SurveyLab logo
4.9
(61)

Survey software and questionnaire tool

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SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics.

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SurveySparrow logo
4.4
(107)

Conversational survey tool

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SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

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Delighted logo
4.9
(47)

Easiest to use customer and employee experience platform.

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Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time

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Listen360 logo
4.8
(48)

Customer engagement software for feedback & online reviews

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Listen360 is a customer engagement platform that helps you shape your brand perception & customer experience by turning online reviews & customer sentiment into actionable data. Our net promoter-based platform is a tool to ensure your locations are consistently providing quality service.

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Involve.me logo
4.5
(65)

No-code content builder for forms, surveys, quizzes & more

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involve.me is a no-code content builder for standalone and embeddable online forms, surveys, quizzes, web calculators, product finders and payment pages. Easily embed on your website or share with a simple URL.

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Froged logo
4.5
(56)

THE one tool for onboarding, engagement & customer support

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FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle from onboarding and engagement to proactive customer support.

Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

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Questback logo
4.7
(42)

Experience Management

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Questback is a top Experience Management platform enhancing customer and employee experiences. They help organizations globally to act on key stakeholder feedback. Their diverse team is driven to give smart organizations a competitive edge.

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InputKit logo
4.9
(31)

InputKit, the best tool for an incredible experience.

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InputKit's mission is to help companies stand out from the competition by developing innovative software solutions.

With InputKit, get authentic feedback from your customers and employees to continoulsy improve your serivces. This will help you deliver the best experience possible!

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Medallia Experience Cloud logo
4.5
(31)

The pioneer and market leader in Experience Management

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Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years.

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Netigate logo
4.6
(25)

Customer and employee feedback management software

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Netigate is a customer and employee feedback management software that helps businesses in construction, healthcare, and automotive conduct market research, employee exit interviews, NPS surveys, board evaluations, and more from within a unified platform. It enables staff members to utilize the built-in templates to create and preview multilingual surveys with custom questions.

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Customer Thermometer logo
4.9
(15)

Actionable feedback for customer-obsessed businesses.

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Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!

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GuestXM logo
4.9
(15)

Deliver Exceptional Restaurant Experiences at Scale

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Customer experience management and intelligence platform - AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage.

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Heyday logo
4.6
(17)

The #1 AI-powered customer messaging platform for retailers

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Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

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eContact logo
5.0
(11)

Make Every Contact Count, Actionable and Optimized

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eContact is an integrated operations & customer outreach platform that optimizes every contact and delivers actionable insights.

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StoryTap logo
5.0
(11)

StoryTap is the leader in story-led video automation.

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StoryTap is the leader in story-led video automation. Our patented platform lets enterprise brands easily produce and automatically share authentic video stories from customers or employees. From video product reviews to Q&A, testimonials and more.

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AirVote logo
4.9
(11)

QR smileys to monitor service levels in public restrooms

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Business owners use AirVote QR smileys to monitor service levels through the eyes of their customers. This self-service platform is free forever for moderate use. Ideal customer: any brick-and-mortar business with a public restroom or a portable restroom operator

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