Customer Engagement Software with Role-Based Permissions

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27 apps

SoGoSurvey   

630
Customer and employee experience management platform.
SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys, and online polls. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey
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Customer and employee experience management platform.
SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys, and online polls. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey
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Lob Direct Mail   

7
Automated print and mail solution for omni-channel marketing
Lob Direct Mail is a software platform that allows marketing teams to use direct mail as a part of omni-channel campaigns across the customer lifecycle. Features include automatic triggers, activity dashboards, reports and analytics, invoicing, customizable templates, delivery tracking, and more. Read more about Lob Direct Mail
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Automated print and mail solution for omni-channel marketing
Lob Direct Mail is a software platform that allows marketing teams to use direct mail as a part of omni-channel campaigns across the customer lifecycle. Features include automatic triggers, activity dashboards, reports and analytics, invoicing, customizable templates, delivery tracking, and more. Read more about Lob Direct Mail
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Thought Industries   

36
Powering the Business of Learning
Create custom online learning experiences to boost engagement and start clients on a path to success. Leverage interactive content, learning paths and more to ensure product adoption. The Thought Industries platform provides an end-to-end suite to engage customers across the entire lifecycle. Read more about Thought Industries
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Powering the Business of Learning
Create custom online learning experiences to boost engagement and start clients on a path to success. Leverage interactive content, learning paths and more to ensure product adoption. The Thought Industries platform provides an end-to-end suite to engage customers across the entire lifecycle. Read more about Thought Industries
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Genesys Cloud   

100
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
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Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
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Zoho CRM   

4,221
CRM software that helps you sell smarter, better, faster.
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho. Read more about Zoho CRM
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CRM software that helps you sell smarter, better, faster.
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho. Read more about Zoho CRM
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Pipedrive   

2,220
CRM built by salespeople, for salespeople
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive
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CRM built by salespeople, for salespeople
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive
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Huddle   

41
Secure document collaboration & project management
Huddle provides secure cloud-based content collaboration for enterprise and government clients. With Huddle, users can share and store files, collaborate on documents or ideas and manage projects with colleagues, clients, partners & suppliers. Read more about Huddle
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Secure document collaboration & project management
Huddle provides secure cloud-based content collaboration for enterprise and government clients. With Huddle, users can share and store files, collaborate on documents or ideas and manage projects with colleagues, clients, partners & suppliers. Read more about Huddle
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Coconut Software   

10
Enterprise-grade customer appointment scheduling
Coconut Software is an enterprise appointment scheduling solution that allows businesses to manage customer appointments and offer online bookings. Read more about Coconut Software
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Enterprise-grade customer appointment scheduling
Coconut Software is an enterprise appointment scheduling solution that allows businesses to manage customer appointments and offer online bookings. Read more about Coconut Software
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CloudTalk   

134
Cloud-based call center software for sales and support teams
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk
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Cloud-based call center software for sales and support teams
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk
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Capacity   

11
Artificial Intelligence-based knowledge management solution
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules. Read more about Capacity
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Artificial Intelligence-based knowledge management solution
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules. Read more about Capacity
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LiveAgent   

927
Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent
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Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent
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Salesforce Service Cloud  

444
Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement. Read more about Salesforce Service Cloud
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User.com  

21
The engine of growth. An all in one solution for user data.
Increase conversion with a single tool for Sales, Support and Marketing. User.com lets you automate any sales process with a simple drag&drop tool. Read more about User.com
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The engine of growth. An all in one solution for user data.
Increase conversion with a single tool for Sales, Support and Marketing. User.com lets you automate any sales process with a simple drag&drop tool. Read more about User.com
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SelfCommunity  

5
Market research, customer experience & community management
SelfCommunity enables brands and organizations to create, manage, and customize an online social community based on products sold, audience interests, and company culture. Features include gamification, real-time data analytics, social and marketing data, engagement reports, SEO tools, and more. Read more about SelfCommunity
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Market research, customer experience & community management
SelfCommunity enables brands and organizations to create, manage, and customize an online social community based on products sold, audience interests, and company culture. Features include gamification, real-time data analytics, social and marketing data, engagement reports, SEO tools, and more. Read more about SelfCommunity
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Zoho Desk  

1,614
Cloud-based help desk platform
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
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Cloud-based help desk platform
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
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Intercom  

707
The #1-rated Business Messenger for customer relationships.
Onboard customers and keep them engaged with email, push, and in-product messages. Read more about Intercom
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The #1-rated Business Messenger for customer relationships.
Onboard customers and keep them engaged with email, push, and in-product messages. Read more about Intercom
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SurveyGizmo  

269
We put feedback in the hands of those who can take action.
SurveyGizmo helps you collect the best Customer Feedback from any source, simply and without hidden costs. We make it easy for you to collect feedback, connect it across your business, and integrate it into the systems you already use. We put feedback in the hands of the people who can take action. Read more about SurveyGizmo
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We put feedback in the hands of those who can take action.
SurveyGizmo helps you collect the best Customer Feedback from any source, simply and without hidden costs. We make it easy for you to collect feedback, connect it across your business, and integrate it into the systems you already use. We put feedback in the hands of the people who can take action. Read more about SurveyGizmo
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SmartSurvey  

72
Online survey & questionnaire tool
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys. Read more about SmartSurvey
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Online survey & questionnaire tool
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys. Read more about SmartSurvey
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Zoho CRM Plus  

36
Unified Customer Experience platform
Zoho CRM Plus is a truly omni channel platform that lets your customers reach out via phone, email, social media, live chat and surveys. Read more about Zoho CRM Plus
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Unified Customer Experience platform
Zoho CRM Plus is a truly omni channel platform that lets your customers reach out via phone, email, social media, live chat and surveys. Read more about Zoho CRM Plus
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Survicate  

25
The fastest way to collect feedback from customers
Engage visitors with short surveys on your website. Guide them through conversion funnel and convert them into customers. Read more about Survicate
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The fastest way to collect feedback from customers
Engage visitors with short surveys on your website. Guide them through conversion funnel and convert them into customers. Read more about Survicate
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Aspect Via  

14
Cloud contact center and workforce optimization solution
Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud. Read more about Aspect Via
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Cloud contact center and workforce optimization solution
Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud. Read more about Aspect Via
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iZooto  

17
Web push notifications for mobile web & desktop
Retarget your website visitors with personalized notifications and drive conversions. Read more about iZooto
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Web push notifications for mobile web & desktop
Retarget your website visitors with personalized notifications and drive conversions. Read more about iZooto
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Agendize  

6
Agendize Appointment Scheduling
Book More Customers & Save Time Managing Them! Read more about Agendize
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Agendize Appointment Scheduling
Book More Customers & Save Time Managing Them! Read more about Agendize
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Service Creatio  

4
The Omnichannel Customer Service and Support
Service Creatio (formerly bpm'online service) is a cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can handle cases and service requests in a unified environment. Read more about Service Creatio
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The Omnichannel Customer Service and Support
Service Creatio (formerly bpm'online service) is a cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can handle cases and service requests in a unified environment. Read more about Service Creatio
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Adxstudio Portals  

2
Microsoft Dynamics CRM-integrated web portals
Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors. Read more about Adxstudio Portals
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Microsoft Dynamics CRM-integrated web portals
Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors. Read more about Adxstudio Portals
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