Customer Experience Software with Customer Service Analytics

Filter byclear all
Pricing models
Devices supported
Organization types
Geographies served
Customer rating
Integrated with
Integrated with
Features
Features

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
27 apps

Wix Answers   

19
The only unified customer support solution.
Wix Answers combines a knowledge base, call center, ticketing and live chat providing one continuous timeline for the agents, and consistent, seamless customer experience for the end-users. Read more about Wix Answers
Visit WebsiteAdd to compareCompareRemove app
The only unified customer support solution.
Wix Answers combines a knowledge base, call center, ticketing and live chat providing one continuous timeline for the agents, and consistent, seamless customer experience for the end-users. Read more about Wix Answers
Visit WebsiteCompare

Genesys Cloud   

99
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
Visit WebsiteAdd to compareCompareRemove app
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
Visit WebsiteCompare

Dixa   

17
The Customer Friendship Platform
Dixa is customer service software that enables brands to communicate with customers in real-time on phone, email, chat & messaging apps from one agent-friendly interface. Dixa helps brands deliver an effortless, personalized customer experience by utilizing customer data & powerful routing features. Read more about Dixa
Visit WebsiteAdd to compareCompareRemove app
The Customer Friendship Platform
Dixa is customer service software that enables brands to communicate with customers in real-time on phone, email, chat & messaging apps from one agent-friendly interface. Dixa helps brands deliver an effortless, personalized customer experience by utilizing customer data & powerful routing features. Read more about Dixa
Visit WebsiteCompare

Keatext   

17
Feedback analysis for customer experience
Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights… Read more about Keatext
Visit WebsiteAdd to compareCompareRemove app
Feedback analysis for customer experience
Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights… Read more about Keatext
Visit WebsiteCompare

CallFinder   

9
Speech analytics tool for small to midsize businesses
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection. Read more about CallFinder
Visit WebsiteAdd to compareCompareRemove app
Speech analytics tool for small to midsize businesses
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection. Read more about CallFinder
Visit WebsiteCompare

Zendesk   

2,371
Cloud-based Help Desk & Customer Support Platform
Zendesk helps you create one destination for all your customer self-service needs. Read more about Zendesk
Visit WebsiteAdd to compareCompareRemove app
Cloud-based Help Desk & Customer Support Platform
Zendesk helps you create one destination for all your customer self-service needs. Read more about Zendesk
Visit WebsiteCompare

Sprout Social   

423
Social Media Management Software for Business
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social
Visit WebsiteAdd to compareCompareRemove app
Social Media Management Software for Business
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social
Visit WebsiteCompare

PrediCX   

10
Machine learning labelling engine
PrediCX by Warwick Analytics is an automated predictive analytics tool for text which uses machine learning to classify and label text-based data. Read more about PrediCX
Visit WebsiteAdd to compareCompareRemove app
Machine learning labelling engine
PrediCX by Warwick Analytics is an automated predictive analytics tool for text which uses machine learning to classify and label text-based data. Read more about PrediCX
Visit WebsiteCompare

LiveAgent   

913
Great customer service starts with better help desk software
Great customer service starts with better Customer Experience Software! Read more about LiveAgent
Visit WebsiteAdd to compareCompareRemove app
Great customer service starts with better help desk software
Great customer service starts with better Customer Experience Software! Read more about LiveAgent
Visit WebsiteCompare

PxidaCX   

0
Customer experience and feedback solution
PxidaCX empowers you to easily monitor customer engagement and benchmark it with your closest competitors to understand your strengths and weaknesses. You can see clear recommendations, updated in real time, on how to improve customer engagement. Read more about PxidaCX
Visit WebsiteAdd to compareCompareRemove app
Customer experience and feedback solution
PxidaCX empowers you to easily monitor customer engagement and benchmark it with your closest competitors to understand your strengths and weaknesses. You can see clear recommendations, updated in real time, on how to improve customer engagement. Read more about PxidaCX
Visit WebsiteCompare

Fonvirtual Virtual PBX  

0
Private branch exchange (PBX) solution
Fonvirtual virtual PBX is a business telephone system that helps companies manage internal and external voice, video, or chat- based communications. The platform allows users to create custom greeting messages to automatically redirect clients to the right agent based on specific requirements. Read more about Fonvirtual Virtual PBX
Learn moreAdd to compareCompareRemove app
Private branch exchange (PBX) solution
Fonvirtual virtual PBX is a business telephone system that helps companies manage internal and external voice, video, or chat- based communications. The platform allows users to create custom greeting messages to automatically redirect clients to the right agent based on specific requirements. Read more about Fonvirtual Virtual PBX
Learn moreCompare

TeamSupport  

754
B2B Customer Support Software
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport
Learn moreAdd to compareCompareRemove app
B2B Customer Support Software
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport
Learn moreCompare

Nicereply  

263
88 pts
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply
Learn moreAdd to compareCompareRemove app
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply
Learn moreCompare

Bright Pattern  

85
Cloud Contact Center Software with Embedded AI
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
Learn moreAdd to compareCompareRemove app
Cloud Contact Center Software with Embedded AI
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
Learn moreCompare

Reputation.com  

137
Reputation management solution for multi-location businesses
Reputation.com is a reputation management solution, which helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation. Read more about Reputation.com
Learn moreAdd to compareCompareRemove app
Reputation management solution for multi-location businesses
Reputation.com is a reputation management solution, which helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation. Read more about Reputation.com
Learn moreCompare

GetFeedback  

40
Send better surveys. Collect better feedback.
Improve your customer experience by with beautiful, mobile-friendly surveys. Easily create, distribute and customize surveys to get the feedback you need. Read more about GetFeedback
Learn moreAdd to compareCompareRemove app
Send better surveys. Collect better feedback.
Improve your customer experience by with beautiful, mobile-friendly surveys. Easily create, distribute and customize surveys to get the feedback you need. Read more about GetFeedback
Learn moreCompare

SmileBack  

31
94 pts
The Feedback Specialists
SmileBack is a customer satisfaction platform, built to be simple to use, whilst providing deep insights. After every service transaction, one click from a customer on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention. Read more about SmileBack
Learn moreAdd to compareCompareRemove app
The Feedback Specialists
SmileBack is a customer satisfaction platform, built to be simple to use, whilst providing deep insights. After every service transaction, one click from a customer on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention. Read more about SmileBack
Learn moreCompare

UserVoice  

50
Build better products with intelligent product feedback
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice
Learn moreAdd to compareCompareRemove app
Build better products with intelligent product feedback
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice
Learn moreCompare

Zoho CRM Plus  

36
Unified Customer Experience platform
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience. Read more about Zoho CRM Plus
Learn moreAdd to compareCompareRemove app
Unified Customer Experience platform
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience. Read more about Zoho CRM Plus
Learn moreCompare

Intouch Insight  

10
Solutions for improving CX operational performance
Solutions for helping everyone in your organization - from location managers to the C-suite - identify & improve on the key drivers of exceptional CX. Read more about Intouch Insight
Learn moreAdd to compareCompareRemove app
Solutions for improving CX operational performance
Solutions for helping everyone in your organization - from location managers to the C-suite - identify & improve on the key drivers of exceptional CX. Read more about Intouch Insight
Learn moreCompare

Conversocial  

8
The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial
Learn moreAdd to compareCompareRemove app
The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial
Learn moreCompare

Dashly  

6
Marketing and customer conversation management platform
Dashly helps businesses create, launch & manage marketing campaigns, as well as collect data to help improve customer communication and engagement. The customizable live chat functionality allows users to personalize the interface using custom logos, colors, themes & background images. Read more about Dashly
Learn moreAdd to compareCompareRemove app
Marketing and customer conversation management platform
Dashly helps businesses create, launch & manage marketing campaigns, as well as collect data to help improve customer communication and engagement. The customizable live chat functionality allows users to personalize the interface using custom logos, colors, themes & background images. Read more about Dashly
Learn moreCompare

Insocial  

3
Customer experience, feedback and survey management software
Insocial helps businesses collect feedback across the entire customer journey. From shop visits to chatbot conversations. Any interaction can be measured. Users can create and manage personalized surveys to identify strengths, communication efficiency, and areas of improvement. Read more about Insocial
Learn moreAdd to compareCompareRemove app
Customer experience, feedback and survey management software
Insocial helps businesses collect feedback across the entire customer journey. From shop visits to chatbot conversations. Any interaction can be measured. Users can create and manage personalized surveys to identify strengths, communication efficiency, and areas of improvement. Read more about Insocial
Learn moreCompare

cx/omni CXM cloud  

3
Customer experience and journey management
cx/omni CXM cloud is a customer journey management platform that provides journey analytics & actionable insights for real-time discovery of frequent, costly, problematic & promising touch-points in the customer journey. The suite offers big data processing, AI algorithms, process mining & more. Read more about cx/omni CXM cloud
Learn moreAdd to compareCompareRemove app
Customer experience and journey management
cx/omni CXM cloud is a customer journey management platform that provides journey analytics & actionable insights for real-time discovery of frequent, costly, problematic & promising touch-points in the customer journey. The suite offers big data processing, AI algorithms, process mining & more. Read more about cx/omni CXM cloud
Learn moreCompare

Promoter Ninja  

3
Send Net Promoter Score (NPS) surveys to customers
Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email. Read more about Promoter Ninja
Learn moreAdd to compareCompareRemove app
Send Net Promoter Score (NPS) surveys to customers
Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email. Read more about Promoter Ninja
Learn moreCompare
Filter by
Customer rating