Customer Experience Software with Feedback Management

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80 apps

Gainsight CX   

0
Customer experience & survey management solution
Gainsight CX is a customer experience management platform that helps organizations streamline feedback collection, marketing automation, follow-up management, and more. Users can create personalized surveys and send custom emails to improve client engagement and data capturing capabilities. Read more about Gainsight CX
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Customer experience & survey management solution
Gainsight CX is a customer experience management platform that helps organizations streamline feedback collection, marketing automation, follow-up management, and more. Users can create personalized surveys and send custom emails to improve client engagement and data capturing capabilities. Read more about Gainsight CX
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Qualtrics CustomerXM   

198
80 pts
Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
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Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
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Thematic   

11
AI-powered customer feedback analysis
Thematic is a feedback analysis platform which pulls multi-channel feedback into a single view, discovers emerging specific themes and sentiment and provides visualization and reporting. We help you retain your customers better, reduce contact center volume and save costs on reporting. Read more about Thematic
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AI-powered customer feedback analysis
Thematic is a feedback analysis platform which pulls multi-channel feedback into a single view, discovers emerging specific themes and sentiment and provides visualization and reporting. We help you retain your customers better, reduce contact center volume and save costs on reporting. Read more about Thematic
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NiceJob   

76
Reputation management with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob
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Reputation management with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob
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SoGoSurvey   

630
80 pts
Customer and employee experience management platform.
SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers. Read more about SoGoSurvey
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Customer and employee experience management platform.
SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers. Read more about SoGoSurvey
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Podium   

174
Review management, reputation software, feedback & webchat
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium
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Review management, reputation software, feedback & webchat
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium
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SurveySparrow   

39
Conversational survey tool
SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow
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Conversational survey tool
SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow
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Centercode   

48
Client satisfaction solution
Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers & employees. The platform lets users measure product success through net promoter scores, KPI metrics, & more. Read more about Centercode
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Client satisfaction solution
Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers & employees. The platform lets users measure product success through net promoter scores, KPI metrics, & more. Read more about Centercode
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ThinkOwl   

0
AI-based customer service management solution
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. Read more about ThinkOwl
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AI-based customer service management solution
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. Read more about ThinkOwl
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Whatfix   

57
Accelerate Digital Adoption
Whatfix augments your customer experience with personalised onboarding & help and lets you optimise all your interactions with users for maximum effectiveness. Read more about Whatfix
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Accelerate Digital Adoption
Whatfix augments your customer experience with personalised onboarding & help and lets you optimise all your interactions with users for maximum effectiveness. Read more about Whatfix
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SightMill   

4
Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill
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Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill
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Freshdesk   

2,183
Online helpdesk system and customer service software
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels. Read more about Freshdesk
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Online helpdesk system and customer service software
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels. Read more about Freshdesk
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SmartKarrot   

8
Comprehensive Product and Customer Success Platform
SmartKarrot is a Customer Experience Platform that helps organizations to create and manage digital touchpoints. From product onboarding, feature adoption, feedback cycles, multichannel communication - SmartKarrot provides an integrated approach to provide a consistent experience for your customers. Read more about SmartKarrot
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Comprehensive Product and Customer Success Platform
SmartKarrot is a Customer Experience Platform that helps organizations to create and manage digital touchpoints. From product onboarding, feature adoption, feedback cycles, multichannel communication - SmartKarrot provides an integrated approach to provide a consistent experience for your customers. Read more about SmartKarrot
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EnjoyHQ   

9
User research repository platform for UX teams
EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis. Read more about EnjoyHQ
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User research repository platform for UX teams
EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis. Read more about EnjoyHQ
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SatisMeter   

1
In-app feedback platform for collecting NPS data
SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email. Read more about SatisMeter
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In-app feedback platform for collecting NPS data
SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email. Read more about SatisMeter
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Zendesk   

2,380
Cloud-based Help Desk & Customer Support Platform
Zendesk helps you create one destination for all your customer self-service needs. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk helps you create one destination for all your customer self-service needs. Read more about Zendesk
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PxidaCX   

0
Customer experience and feedback solution
PxidaCX empowers you to easily monitor customer engagement and benchmark it with your closest competitors to understand your strengths and weaknesses. You can see clear recommendations, updated in real time, on how to improve customer engagement. Read more about PxidaCX
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Customer experience and feedback solution
PxidaCX empowers you to easily monitor customer engagement and benchmark it with your closest competitors to understand your strengths and weaknesses. You can see clear recommendations, updated in real time, on how to improve customer engagement. Read more about PxidaCX
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Retently   

19
Net Promoter Score & customer feedback collection
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. Read more about Retently
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Net Promoter Score & customer feedback collection
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. Read more about Retently
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BirdEye   

316
82 pts
Online reputation management
Access to customer reviews, across every touch point, from every source, in one place. BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where. Collect feedback across the customer journey via email, websites, SMS. Read more about BirdEye
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Online reputation management
Access to customer reviews, across every touch point, from every source, in one place. BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where. Collect feedback across the customer journey via email, websites, SMS. Read more about BirdEye
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Swell CX   

139
100 pts
Cloud-based customer experience management platform
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers. Read more about Swell CX
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Swell CX

100 pts
Cloud-based customer experience management platform
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers. Read more about Swell CX
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Simpo   

2
Onboarding, training, and knowledge management software
Simpo is a cloud-based platform that helps businesses facilitate onboarding processes by providing personalized training materials and relevant information to candidates. Applicants can use the dashboard to view available vacancies, share posts, images, and videos on the timeline. Read more about Simpo
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Onboarding, training, and knowledge management software
Simpo is a cloud-based platform that helps businesses facilitate onboarding processes by providing personalized training materials and relevant information to candidates. Applicants can use the dashboard to view available vacancies, share posts, images, and videos on the timeline. Read more about Simpo
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OSI Feedback   

0
Real-time customer feedback & experience management
OSI Feedback from Omnistar is a customer feedback & experience management platform that enables users to get real-time customer feedback using a simple one question email survey. Determine who the most loyal customers are and ask customers how likely they would be to refer others to the business. Read more about OSI Feedback
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Real-time customer feedback & experience management
OSI Feedback from Omnistar is a customer feedback & experience management platform that enables users to get real-time customer feedback using a simple one question email survey. Determine who the most loyal customers are and ask customers how likely they would be to refer others to the business. Read more about OSI Feedback
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Five9   

376
Cloud contact and call center software
With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history. Read more about Five9
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Cloud contact and call center software
With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history. Read more about Five9
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LiveAgent   

927
Great customer service starts with better help desk software
Great customer service starts with better Customer Experience Software! Read more about LiveAgent
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Great customer service starts with better help desk software
Great customer service starts with better Customer Experience Software! Read more about LiveAgent
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Salesforce Service Cloud  

444
Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud's knowledge management, online communities, live chat and social customer support features to improve your customer's experience. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud's knowledge management, online communities, live chat and social customer support features to improve your customer's experience. Read more about Salesforce Service Cloud
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