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Qualtrics   

278
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics

Podium   

77
Review management, reputation software, feedback & webchat
Podium is a reputation management platform that manages reviews from multiple sites for increased visibility, improved operations, & better purchase decisions. Read more about Podium
Review management, reputation software, feedback & webchat
Podium is a reputation management platform that manages reviews from multiple sites for increased visibility, improved operations, & better purchase decisions. Read more about Podium

Zoho Desk   

1,552
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk

Zoho CRM Plus   

27
Unified Customer Experience platform
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience. Read more about Zoho CRM Plus
Unified Customer Experience platform
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience. Read more about Zoho CRM Plus

Zendesk   

2,062
Cloud customer service software
Zendesk helps you create one destination for all your customer self-service needs. Read more about Zendesk
Cloud customer service software
Zendesk helps you create one destination for all your customer self-service needs. Read more about Zendesk

amoCRM   

131
Lead & Sales Management for SMBs
amoCRM takes care of delivering relevant ads, content and promotions to your target audiences. That way, amoCRM helps you to provide great customer experience. Read more about amoCRM
Lead & Sales Management for SMBs
amoCRM takes care of delivering relevant ads, content and promotions to your target audiences. That way, amoCRM helps you to provide great customer experience. Read more about amoCRM

Salesforce Service Cloud  

435
Customer service & support software
Use Salesforce Service Cloud's knowledge management, online communities, live chat and social customer support features to improve your customer's experience. Read more about Salesforce Service Cloud
Customer service & support software
Use Salesforce Service Cloud's knowledge management, online communities, live chat and social customer support features to improve your customer's experience. Read more about Salesforce Service Cloud

TeamSupport  

712
B2B Customer Support Software
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport
B2B Customer Support Software
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport

Five9  

334
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9

ChurnZero  

56
Customer engagement & retention for subscription businesses
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals. Read more about ChurnZero
Customer engagement & retention for subscription businesses
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals. Read more about ChurnZero

Groove  

54
Support, Simplified.
Use Groove to streamline the customer experience through more efficient ticket management, self-service knowledge base, customer satisfaction ratings, & more. Read more about Groove
Support, Simplified.
Use Groove to streamline the customer experience through more efficient ticket management, self-service knowledge base, customer satisfaction ratings, & more. Read more about Groove

UXPressia  

29
Create customer journey maps, personas & impact maps online
UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques. Read more about UXPressia
Create customer journey maps, personas & impact maps online
UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques. Read more about UXPressia

Falcon.io  

33
Unified social media marketing and management platform
Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management. Read more about Falcon.io
Unified social media marketing and management platform
Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management. Read more about Falcon.io

UserVoice  

50
Build better products with intelligent product feedback
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice
Build better products with intelligent product feedback
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice

Kustomer  

18
Intelligent CRM for Customer Service
Kustomer is the next-generation customer management platform that empower agents to build personalized customer experiences. Read more about Kustomer
Intelligent CRM for Customer Service
Kustomer is the next-generation customer management platform that empower agents to build personalized customer experiences. Read more about Kustomer

Wix Answers  

18
Online help desk & customer support software built by Wix
Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more. Read more about Wix Answers
Online help desk & customer support software built by Wix
Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more. Read more about Wix Answers

Oracle Service Cloud  

10
Web, Social & Contact Center
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Read more about Oracle Service Cloud Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system. Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.
Web, Social & Contact Center
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Read more about Oracle Service Cloud Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system. Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.

Woopra  

12
Real-time customer activity
Woopra is a customer behavior analytics app that helps you better understand each of your customers and offer enhanced personalization and behavioral targeting. Woopra is used to improve the customer experience, to better understand your pipeline, and to get an in-depth view of every customer profile. Read more about Woopra You can track customer activity in real-time, build customer segments and generate funnel reports, retention reports, and live dashboards to measure your key metrics. Woopra offers a number of 3rd party integrations to automate triggered actions based on customer behavior.
Real-time customer activity
Woopra is a customer behavior analytics app that helps you better understand each of your customers and offer enhanced personalization and behavioral targeting. Woopra is used to improve the customer experience, to better understand your pipeline, and to get an in-depth view of every customer profile. Read more about Woopra You can track customer activity in real-time, build customer segments and generate funnel reports, retention reports, and live dashboards to measure your key metrics. Woopra offers a number of 3rd party integrations to automate triggered actions based on customer behavior.

Conversocial  

8
The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial
The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial

Quantum Metric  

5
The Digital Experience Intelligence Platform
Quantum Metric drives visibility into every customer interaction and delivers better business decisions. Built to automatically prioritize both technical and behavioral insights, the platform enables customers to gain real-time user intelligence securely and at scale. Read more about Quantum Metric
The Digital Experience Intelligence Platform
Quantum Metric drives visibility into every customer interaction and delivers better business decisions. Built to automatically prioritize both technical and behavioral insights, the platform enables customers to gain real-time user intelligence securely and at scale. Read more about Quantum Metric

Userback  

6
Real-time customer feedback collection & bug tracking tool
Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. Read more about Userback
Real-time customer feedback collection & bug tracking tool
Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. Read more about Userback

Genesys  

2
Multi-channel contact center
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent… Read more about Genesysmonitoring & coaching, and business intelligence analytics,
Multi-channel contact center
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent… Read more about Genesysmonitoring & coaching, and business intelligence analytics,

Usabilla  

2
User feedback solutions for websites, emails & apps
Usabilla is a user feedback solution for collecting qualitative and quantatitive user feedback across digital channels including websites, apps and emails. Read more about Usabilla
User feedback solutions for websites, emails & apps
Usabilla is a user feedback solution for collecting qualitative and quantatitive user feedback across digital channels including websites, apps and emails. Read more about Usabilla

Smart Rooms  

0
Customer engagement portal for sales
Smart Rooms by Journey Sales provides a customer engagement platform and sales enablement solution to connect sales teams with buyers. The software provides a platform from which your customers and prospects can gather key information about your products, services and company. Read more about Smart Rooms Users going through the buyer's journey can use the portal to access educational and engaging product and brand related content that you and your team have uploaded. Smart Rooms uses data science to deliver consistent and personalized content to your buyers. It also measures user engagement and analyzes prospect and client digital body language to predict behavior and identify buyer needs. Journey Sales Smart Rooms is built natively on the Salesforce1 Platform. The software can be used by Marketing, Sales and Executives to increase transparency into customer intention.
Customer engagement portal for sales
Smart Rooms by Journey Sales provides a customer engagement platform and sales enablement solution to connect sales teams with buyers. The software provides a platform from which your customers and prospects can gather key information about your products, services and company. Read more about Smart Rooms Users going through the buyer's journey can use the portal to access educational and engaging product and brand related content that you and your team have uploaded. Smart Rooms uses data science to deliver consistent and personalized content to your buyers. It also measures user engagement and analyzes prospect and client digital body language to predict behavior and identify buyer needs. Journey Sales Smart Rooms is built natively on the Salesforce1 Platform. The software can be used by Marketing, Sales and Executives to increase transparency into customer intention.
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