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Customer Loyalty Software with Email Templates

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Preferred Patron Loyalty logo
4.9
104

Loyalty marketing and gift card management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.8
    Customer support
    5.0
Pros and Cons from Preferred Patron Loyalty users   
avatar
+15
We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.
The templates for email blasts are very confusing.
An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life.
Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system.
After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities.
The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.
Great software and great tech support. Customers and myself are very happy with software as well as tech support.
I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.
Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users.
Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.
What better service can you get than that. Our customers love the simplicity of taking control of their points each time they come in; some have called our tablet "fancy.
Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest.
It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.
Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.
Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address very convenient.
Software is extremeley user friendly and easily customizable to fit our business. Training and support is extremely informational and allows an easy integration into our standard operating procedures.
Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is.
Our loyalty program has been one of the biggest factors in the growth of our new retail store. Now with COVID, we were closed for over a month.
We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.
The templates for email blasts are very confusing.
An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life.
Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system.
After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities.
The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.
Great software and great tech support. Customers and myself are very happy with software as well as tech support.
I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.
Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users.
Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.
What better service can you get than that. Our customers love the simplicity of taking control of their points each time they come in; some have called our tablet "fancy.
Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest.
It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.
Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.
Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address very convenient.
Software is extremeley user friendly and easily customizable to fit our business. Training and support is extremely informational and allows an easy integration into our standard operating procedures.
Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is.
Our loyalty program has been one of the biggest factors in the growth of our new retail store. Now with COVID, we were closed for over a month.
We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.
The templates for email blasts are very confusing.
An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life.
Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system.
After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities.
The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.
Great software and great tech support. Customers and myself are very happy with software as well as tech support.
I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.
Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users.
Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.
What better service can you get than that. Our customers love the simplicity of taking control of their points each time they come in; some have called our tablet "fancy.
Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest.
It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.
Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.
Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address very convenient.
Software is extremeley user friendly and easily customizable to fit our business. Training and support is extremely informational and allows an easy integration into our standard operating procedures.
Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is.
Our loyalty program has been one of the biggest factors in the growth of our new retail store. Now with COVID, we were closed for over a month.
SpotOn logo
4.4
307

Restaurant POS for payment processing

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.3
Pros and Cons from SpotOn users   
+15
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
Zoho CRM logo
4.3
6.6K

CRM software that helps you sell smarter, better, faster.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.1
    Features
    4.3
    Customer support
    4.1
Pros and Cons from Zoho CRM users   
avatar
avatar
avatar
+15
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
It is easy to use, it works perfectly fine and integrates easily with other software so it is a complete solution for the business.
The functionality is a bit awkward and customization is limited.
I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.
Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing.
As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.
Overall its a good application to be invested on if you want good maintenance of your records. AlsoThe customer support is very supportive and almost always available.
The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses.
I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.
They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.
My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions.
I love the add-ons in the Zoho Suite because it's a very easy and powerful way to broaden the possibilites of the software.
Their customer support is awesome and they have one of the quickest turnaround for resolving service tickets.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
It is easy to use, it works perfectly fine and integrates easily with other software so it is a complete solution for the business.
The functionality is a bit awkward and customization is limited.
I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.
Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing.
As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.
Overall its a good application to be invested on if you want good maintenance of your records. AlsoThe customer support is very supportive and almost always available.
The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses.
I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.
They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.
My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions.
I love the add-ons in the Zoho Suite because it's a very easy and powerful way to broaden the possibilites of the software.
Their customer support is awesome and they have one of the quickest turnaround for resolving service tickets.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
It is easy to use, it works perfectly fine and integrates easily with other software so it is a complete solution for the business.
The functionality is a bit awkward and customization is limited.
I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.
Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing.
As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.
Overall its a good application to be invested on if you want good maintenance of your records. AlsoThe customer support is very supportive and almost always available.
The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses.
I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.
They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.
My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions.
I love the add-ons in the Zoho Suite because it's a very easy and powerful way to broaden the possibilites of the software.
Their customer support is awesome and they have one of the quickest turnaround for resolving service tickets.
Influitive logo
4.7
250

Customer-Powered Growth

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Influitive users   
avatar
avatar
avatar
+15
Love the community engagement with the platform. I am a big fan of Influitive and love seeing the positive response from our community of users.
It's hard to identify any downside to working with Influitive or going with AdvocateHub.
My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates.
Some of the functionality on the administrative side is frustrating, especially on the reporting side.
Brilliant gamechanger for companies who want to grow revenue and increase customer advocacy. Great product, team and innovative.
I have two major pain points with Influitive. I don't like how the overall discussion area experience.
Influitive is thoroughly dedicated to helping us achieve our goals and remarkably invested in our success. Influitive is highly responsive to our needs and is an extraordinary partner.
The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software).
Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business.
It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable.
Our customers love the rewards based challenges and the overall community experience. We also get a lot of positive feedback on the look and feel of our hub.
It is the perfect tool to feature your products and educational resources by putting to really good use all that gamification technics can offer.
I have been using Influitive for several years, and from my CSM to Support to engaging with others has been a wonderful experience.
Leading Advocacy SaaS Software keeps getting better and better.
I love Social Media Integration in this app because it allows me to be productive and reach out to potential new users on Instagram so I think it is a critical feature of the app.
Here is the list of features and things I like the most in Influitive. Easy to use, not complicated.
We also meet with our rep on a monthly basis and that conversation is great and informative.
The integration with different applications is also very helpful, and the support knowledge base covers most of the questions you might have on how some things work.
Love the community engagement with the platform. I am a big fan of Influitive and love seeing the positive response from our community of users.
It's hard to identify any downside to working with Influitive or going with AdvocateHub.
My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates.
Some of the functionality on the administrative side is frustrating, especially on the reporting side.
Brilliant gamechanger for companies who want to grow revenue and increase customer advocacy. Great product, team and innovative.
I have two major pain points with Influitive. I don't like how the overall discussion area experience.
Influitive is thoroughly dedicated to helping us achieve our goals and remarkably invested in our success. Influitive is highly responsive to our needs and is an extraordinary partner.
The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software).
Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business.
It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable.
Our customers love the rewards based challenges and the overall community experience. We also get a lot of positive feedback on the look and feel of our hub.
It is the perfect tool to feature your products and educational resources by putting to really good use all that gamification technics can offer.
I have been using Influitive for several years, and from my CSM to Support to engaging with others has been a wonderful experience.
Leading Advocacy SaaS Software keeps getting better and better.
I love Social Media Integration in this app because it allows me to be productive and reach out to potential new users on Instagram so I think it is a critical feature of the app.
Here is the list of features and things I like the most in Influitive. Easy to use, not complicated.
We also meet with our rep on a monthly basis and that conversation is great and informative.
The integration with different applications is also very helpful, and the support knowledge base covers most of the questions you might have on how some things work.
Love the community engagement with the platform. I am a big fan of Influitive and love seeing the positive response from our community of users.
It's hard to identify any downside to working with Influitive or going with AdvocateHub.
My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates.
Some of the functionality on the administrative side is frustrating, especially on the reporting side.
Brilliant gamechanger for companies who want to grow revenue and increase customer advocacy. Great product, team and innovative.
I have two major pain points with Influitive. I don't like how the overall discussion area experience.
Influitive is thoroughly dedicated to helping us achieve our goals and remarkably invested in our success. Influitive is highly responsive to our needs and is an extraordinary partner.
The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software).
Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business.
It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable.
Our customers love the rewards based challenges and the overall community experience. We also get a lot of positive feedback on the look and feel of our hub.
It is the perfect tool to feature your products and educational resources by putting to really good use all that gamification technics can offer.
I have been using Influitive for several years, and from my CSM to Support to engaging with others has been a wonderful experience.
Leading Advocacy SaaS Software keeps getting better and better.
I love Social Media Integration in this app because it allows me to be productive and reach out to potential new users on Instagram so I think it is a critical feature of the app.
Here is the list of features and things I like the most in Influitive. Easy to use, not complicated.
We also meet with our rep on a monthly basis and that conversation is great and informative.
The integration with different applications is also very helpful, and the support knowledge base covers most of the questions you might have on how some things work.
Salesforce Marketing Cloud logo
4.2
486

Stand out in Your Customer's Inbox

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.3
    Customer support
    3.9
Pros and Cons from Salesforce Marketing Cloud users   
+15
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Marsello logo
4.4
101

Customer loyalty software that works in-store and online.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.1
    Customer support
    4.4
Pros and Cons from Marsello users   
avatar
+15
We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant.
Way too confusing for users, don't really even know what it is about. Just a bunch of bad screens that don't tell you anything.
Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.
We have a very poor joining rate at our establishment. We have trained staff over and over again.
Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.
Maybe and editing function when i make a mistake with peoples email addresses.
It has saved me a huge amount of money of dining out and has also made me go out for lunch/dinner when I normally wouldn't have because i knew i could get a good discount.
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.
Good overall system, integrated with VEND super easily.
I have a key tag in my wallet as well in case I leave my phone in the car. It's good to see big chains like McDonald's using this software as well as the SME and Sole Traders.
Great Marketing Program works great with VEND.
I've tried several different customer rewards programs and Marsello stands out by providing brilliantly designed assets (email, popups, etc.) and by integrating nicely with a POS.
Easy to use most place now have and i like the offers.
Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. Can use same card at different shops easily.
Marsello drives in-store customer loyalty well with the Vend/Lightspeed integration.
Easy to use, gives discounts and friendly services.
I like how simple it is to do quick and easy marketing. I wish I had some more complex options though.
We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant.
Way too confusing for users, don't really even know what it is about. Just a bunch of bad screens that don't tell you anything.
Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.
We have a very poor joining rate at our establishment. We have trained staff over and over again.
Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.
Maybe and editing function when i make a mistake with peoples email addresses.
It has saved me a huge amount of money of dining out and has also made me go out for lunch/dinner when I normally wouldn't have because i knew i could get a good discount.
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.
Good overall system, integrated with VEND super easily.
I have a key tag in my wallet as well in case I leave my phone in the car. It's good to see big chains like McDonald's using this software as well as the SME and Sole Traders.
Great Marketing Program works great with VEND.
I've tried several different customer rewards programs and Marsello stands out by providing brilliantly designed assets (email, popups, etc.) and by integrating nicely with a POS.
Easy to use most place now have and i like the offers.
Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. Can use same card at different shops easily.
Marsello drives in-store customer loyalty well with the Vend/Lightspeed integration.
Easy to use, gives discounts and friendly services.
I like how simple it is to do quick and easy marketing. I wish I had some more complex options though.
We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant.
Way too confusing for users, don't really even know what it is about. Just a bunch of bad screens that don't tell you anything.
Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.
We have a very poor joining rate at our establishment. We have trained staff over and over again.
Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.
Maybe and editing function when i make a mistake with peoples email addresses.
It has saved me a huge amount of money of dining out and has also made me go out for lunch/dinner when I normally wouldn't have because i knew i could get a good discount.
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.
Good overall system, integrated with VEND super easily.
I have a key tag in my wallet as well in case I leave my phone in the car. It's good to see big chains like McDonald's using this software as well as the SME and Sole Traders.
Great Marketing Program works great with VEND.
I've tried several different customer rewards programs and Marsello stands out by providing brilliantly designed assets (email, popups, etc.) and by integrating nicely with a POS.
Easy to use most place now have and i like the offers.
Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. Can use same card at different shops easily.
Marsello drives in-store customer loyalty well with the Vend/Lightspeed integration.
Easy to use, gives discounts and friendly services.
I like how simple it is to do quick and easy marketing. I wish I had some more complex options though.
Spark Loyalty logo
4.6
20

Smarter retail loyalty with Spark Loyalty®

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5