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Customer Loyalty Software with Mobile Survey

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2M+ monthly users.

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Customer Frontlines logo
4.7
247

Customer experience management (CXM) platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Customer Frontlines users   
avatar
avatar
avatar
+15
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Some of the features with text IQ is a little confusing.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
They have a lot of suggestions on best practices to make the surveys most effective. They have several features and partners that you can add on once you start moving beyond the basics.
Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.
Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background.
The product is very easy to use. I like that the format is clean cut and clear with not a lot of information to sort through.
I take a lot of online surveys and Qualtrics seems to be one of the best in terms of functionality and ease of use. I've never encountered an issue with this tool.
Infinite survey question options, great online support, strong user community, very low learning curve.
Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data.
I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.
The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.
Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Some of the features with text IQ is a little confusing.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
They have a lot of suggestions on best practices to make the surveys most effective. They have several features and partners that you can add on once you start moving beyond the basics.
Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.
Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background.
The product is very easy to use. I like that the format is clean cut and clear with not a lot of information to sort through.
I take a lot of online surveys and Qualtrics seems to be one of the best in terms of functionality and ease of use. I've never encountered an issue with this tool.
Infinite survey question options, great online support, strong user community, very low learning curve.
Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data.
I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.
The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.
Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Some of the features with text IQ is a little confusing.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
They have a lot of suggestions on best practices to make the surveys most effective. They have several features and partners that you can add on once you start moving beyond the basics.
Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.
Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background.
The product is very easy to use. I like that the format is clean cut and clear with not a lot of information to sort through.
I take a lot of online surveys and Qualtrics seems to be one of the best in terms of functionality and ease of use. I've never encountered an issue with this tool.
Infinite survey question options, great online support, strong user community, very low learning curve.
Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data.
I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.
The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.
Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.
Trustpilot logo
4.5
1.1K

Customer review management platform for online businesses

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Trustpilot users   
avatar
avatar
avatar
+15
Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.
Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.
I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.
There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.
Overall it has been great, I have found some amazing software thanks to Trustpilot.
Customer support wasn't sure what's the problem when I'm getting error while signing up.
The software was super easy to use and was made user friendly where anyone would have ease using it.
If you don’t cancel at least 30 days in advance of renewal, they won’t release you from the contract. Extremely poor business practices.
Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.
It has been excellent, good customer service good return on investment.
Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.
I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.
Everyone in the world can leave their feedback and it is equally important. The site has a clean interface that makes it easy to maneuver the page.
Great program to search and post reviews of companies or programs. Easy to use and easy to create a review.
This is a great way to build trust for your business. Just use email or LinkedIn account for review.
I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.
I think this site is very useful for online shoppers and provides merchants with feedback on their products and customer service.
My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.
Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.
Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.
I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.
There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.
Overall it has been great, I have found some amazing software thanks to Trustpilot.
Customer support wasn't sure what's the problem when I'm getting error while signing up.
The software was super easy to use and was made user friendly where anyone would have ease using it.
If you don’t cancel at least 30 days in advance of renewal, they won’t release you from the contract. Extremely poor business practices.
Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.
It has been excellent, good customer service good return on investment.
Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.
I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.
Everyone in the world can leave their feedback and it is equally important. The site has a clean interface that makes it easy to maneuver the page.
Great program to search and post reviews of companies or programs. Easy to use and easy to create a review.
This is a great way to build trust for your business. Just use email or LinkedIn account for review.
I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.
I think this site is very useful for online shoppers and provides merchants with feedback on their products and customer service.
My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.
Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.
Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.
I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.
There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.
Overall it has been great, I have found some amazing software thanks to Trustpilot.
Customer support wasn't sure what's the problem when I'm getting error while signing up.
The software was super easy to use and was made user friendly where anyone would have ease using it.
If you don’t cancel at least 30 days in advance of renewal, they won’t release you from the contract. Extremely poor business practices.
Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.
It has been excellent, good customer service good return on investment.
Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.
I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.
Everyone in the world can leave their feedback and it is equally important. The site has a clean interface that makes it easy to maneuver the page.
Great program to search and post reviews of companies or programs. Easy to use and easy to create a review.
This is a great way to build trust for your business. Just use email or LinkedIn account for review.
I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.
I think this site is very useful for online shoppers and provides merchants with feedback on their products and customer service.
My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.
Listen360 logo
4.8
48

Customer engagement software for feedback & online reviews

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Listen360 users   
avatar
avatar
avatar
+11
Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.
My challenges with the software were user error and not having enough time to use it to its full potential.
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.
I can't think of anything that I dislike about the software.
L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.
Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.
Its super user friendly, reports are easy to access and understand. Has helped us to improve our retention rate significantly.
The number of clicks to get to the screen to address a at risk user.
Love the ease of use for respondents. And really enjoy getting my Listen360 emails.
Great way to see positive and negative feedback. Customer service is great too.
Good Feedback about my Business which allow me to teach my associates.
Great dashboards and data information. Easy to navigate and respond properly to customers or employees.
Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting.
Simple to implement, valuable insights via easy-to-use interface for all levels of the org.
Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.
My challenges with the software were user error and not having enough time to use it to its full potential.
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.
I can't think of anything that I dislike about the software.
L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.
Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.
Its super user friendly, reports are easy to access and understand. Has helped us to improve our retention rate significantly.
The number of clicks to get to the screen to address a at risk user.
Love the ease of use for respondents. And really enjoy getting my Listen360 emails.
Great way to see positive and negative feedback. Customer service is great too.
Good Feedback about my Business which allow me to teach my associates.
Great dashboards and data information. Easy to navigate and respond properly to customers or employees.
Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting.
Simple to implement, valuable insights via easy-to-use interface for all levels of the org.
Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.
My challenges with the software were user error and not having enough time to use it to its full potential.
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.
I can't think of anything that I dislike about the software.
L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.
Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.
Its super user friendly, reports are easy to access and understand. Has helped us to improve our retention rate significantly.
The number of clicks to get to the screen to address a at risk user.
Love the ease of use for respondents. And really enjoy getting my Listen360 emails.
Great way to see positive and negative feedback. Customer service is great too.
Good Feedback about my Business which allow me to teach my associates.
Great dashboards and data information. Easy to navigate and respond properly to customers or employees.
Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting.
Simple to implement, valuable insights via easy-to-use interface for all levels of the org.
GetFeedback logo
4.7
50

Send better surveys. Collect better feedback.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.6
Pros and Cons from GetFeedback users   
avatar
avatar
avatar
+15
I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.
Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.
I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.
If anything, it could be a little cheaper, but I'd really struggle to criticise this software.
The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.
It doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test.
The filling out process is easy, aesthetically pleasing and quite enjoyable. I absolutely love that all my responses go straight to my business e-mail so I can print and compile.
Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.
They're customer service is outstanding. I cannot recommend this product enough.
This is great for us because we're able to track some very specific questions on lead and contact records for better targeting our sales efforts.
Integrated into my 'usual' newsletter seemlessly. I own a small business and think it is brilliant that this type of service is available to me, not just businesses with large marketing budgets.
I use GetFeedback to send a wedding day questionnaire to my brides to be and they love it almost as much as I do. The platform is extremely easy to navigate and use, and very up to date.
Awesome Awesome Product. Awesome Customer Service.
This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.
It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.
Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional.
As a smaller company, GetFeedback has allowed us to create professional, easy to use surveys, that look stylish and capture the eyes of our guests.
Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.
I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.
Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.
I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.
If anything, it could be a little cheaper, but I'd really struggle to criticise this software.
The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.
It doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test.
The filling out process is easy, aesthetically pleasing and quite enjoyable. I absolutely love that all my responses go straight to my business e-mail so I can print and compile.
Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.
They're customer service is outstanding. I cannot recommend this product enough.
This is great for us because we're able to track some very specific questions on lead and contact records for better targeting our sales efforts.
Integrated into my 'usual' newsletter seemlessly. I own a small business and think it is brilliant that this type of service is available to me, not just businesses with large marketing budgets.
I use GetFeedback to send a wedding day questionnaire to my brides to be and they love it almost as much as I do. The platform is extremely easy to navigate and use, and very up to date.
Awesome Awesome Product. Awesome Customer Service.
This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.
It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.
Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional.
As a smaller company, GetFeedback has allowed us to create professional, easy to use surveys, that look stylish and capture the eyes of our guests.
Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.
I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.
Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.
I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.
If anything, it could be a little cheaper, but I'd really struggle to criticise this software.
The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.
It doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test.
The filling out process is easy, aesthetically pleasing and quite enjoyable. I absolutely love that all my responses go straight to my business e-mail so I can print and compile.
Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.
They're customer service is outstanding. I cannot recommend this product enough.
This is great for us because we're able to track some very specific questions on lead and contact records for better targeting our sales efforts.
Integrated into my 'usual' newsletter seemlessly. I own a small business and think it is brilliant that this type of service is available to me, not just businesses with large marketing budgets.
I use GetFeedback to send a wedding day questionnaire to my brides to be and they love it almost as much as I do. The platform is extremely easy to navigate and use, and very up to date.
Awesome Awesome Product. Awesome Customer Service.
This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.
It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.
Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional.
As a smaller company, GetFeedback has allowed us to create professional, easy to use surveys, that look stylish and capture the eyes of our guests.
Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.
Cool Tabs logo
4.5
61

Interactive data collection campaigns

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Cool Tabs users   
avatar
+10
Among all platforms we evaluated for our project, Cool Tab was the winner by far. Value for money is the best in its category.
The worst thing is not being able to pay for a raffle independently, without having to cancel the monthly plan.
I have worked with the White Level Plan and it helps you a lot to implement a great exclusive campaigns.
I can't say I found anything that I dislike or I missed some "must-have" features.
Seamless integration and great ease of use , specially with the drawing and picking winners options and filtering within posts.
There are so many features that it can be a little daunting to learn to use all of them. Going in to using the software we were unsure where to begin.
This software is unique in the market. It has a lot of benefits but it is very important for us because of the huge amount of data it provides in the tracking of Social Media campaigns.
Sometimes text appears in spanish. I'm an english speaker so it is kind of annoying.
The most value feature for me is how helpful and quick the customer support is. Than help me to develop my campaign on time.
It helps a lot our social media team. We can control better some things.
The main Cool Tabs value we find is this tool takes advantage of API sources and exports all the data available in each one. The data brought is huge.
The product is easy to use and found the start up process quickly and straight forward.
You can do whatever you want with CoolRabs, from a simply survey till the most complicated quiz.
Among all platforms we evaluated for our project, Cool Tab was the winner by far. Value for money is the best in its category.
The worst thing is not being able to pay for a raffle independently, without having to cancel the monthly plan.
I have worked with the White Level Plan and it helps you a lot to implement a great exclusive campaigns.
I can't say I found anything that I dislike or I missed some "must-have" features.
Seamless integration and great ease of use , specially with the drawing and picking winners options and filtering within posts.
There are so many features that it can be a little daunting to learn to use all of them. Going in to using the software we were unsure where to begin.
This software is unique in the market. It has a lot of benefits but it is very important for us because of the huge amount of data it provides in the tracking of Social Media campaigns.
Sometimes text appears in spanish. I'm an english speaker so it is kind of annoying.
The most value feature for me is how helpful and quick the customer support is. Than help me to develop my campaign on time.
It helps a lot our social media team. We can control better some things.
The main Cool Tabs value we find is this tool takes advantage of API sources and exports all the data available in each one. The data brought is huge.
The product is easy to use and found the start up process quickly and straight forward.
You can do whatever you want with CoolRabs, from a simply survey till the most complicated quiz.
Among all platforms we evaluated for our project, Cool Tab was the winner by far. Value for money is the best in its category.
The worst thing is not being able to pay for a raffle independently, without having to cancel the monthly plan.
I have worked with the White Level Plan and it helps you a lot to implement a great exclusive campaigns.
I can't say I found anything that I dislike or I missed some "must-have" features.
Seamless integration and great ease of use , specially with the drawing and picking winners options and filtering within posts.
There are so many features that it can be a little daunting to learn to use all of them. Going in to using the software we were unsure where to begin.
This software is unique in the market. It has a lot of benefits but it is very important for us because of the huge amount of data it provides in the tracking of Social Media campaigns.
Sometimes text appears in spanish. I'm an english speaker so it is kind of annoying.
The most value feature for me is how helpful and quick the customer support is. Than help me to develop my campaign on time.
It helps a lot our social media team. We can control better some things.
The main Cool Tabs value we find is this tool takes advantage of API sources and exports all the data available in each one. The data brought is huge.
The product is easy to use and found the start up process quickly and straight forward.
You can do whatever you want with CoolRabs, from a simply survey till the most complicated quiz.
InputKit logo
4.9
31

InputKit, the best tool for an incredible experience.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.8
    Customer support
    5.0
Pros and Cons from InputKit users   
avatar
avatar
avatar
+10
Everything is very customisable and easy to use. Support is amazing, receptive and proactive.
But to mention one thing for now (as I was told it will be sorted) is the inability for customers to leave more than one online review per sequence.
InputKit is an impressive piece of software that allows all types of businesses to get valuable, actionable feedback from their customers and increase their positive reviews online.
We had to get the customer info on a printed doc, then input that into a spreadsheet, then onto an email the client … It took a lot of time and caused a lot of frustration.
The dev team are on it with regular update and improvements. My clients love it as it brings them exciting ROI.
Because one of my client is killing it with inputkit, I got invited to speak to a mastermind group of aesthetics doctors to talk about how inputkit can help grow their business.
After set up, it is great to see everything about clients answers. You can also choose to build a sequence that will stop if the software detects that a client is not satisfied.
It's really easy to use and it helps us to get honest feedback from our customers.
It has automation and integrations of all elements of my biz (survey, reviews, referral and cross-sell) and the ease of having all in one place.
The developers are really listening to our concerns and always improving the tool.
This is a must for everybody conducting business on the web and trying to grow their community. Highly recommend InputKit.
There are many, but here are a few. Easy and quick to set up accounts.
InputKit solves the problem of getting feedback from customers and addressing any issues to improve customer service.
Everything is very customisable and easy to use. Support is amazing, receptive and proactive.
But to mention one thing for now (as I was told it will be sorted) is the inability for customers to leave more than one online review per sequence.
InputKit is an impressive piece of software that allows all types of businesses to get valuable, actionable feedback from their customers and increase their positive reviews online.
We had to get the customer info on a printed doc, then input that into a spreadsheet, then onto an email the client … It took a lot of time and caused a lot of frustration.
The dev team are on it with regular update and improvements. My clients love it as it brings them exciting ROI.
Because one of my client is killing it with inputkit, I got invited to speak to a mastermind group of aesthetics doctors to talk about how inputkit can help grow their business.
After set up, it is great to see everything about clients answers. You can also choose to build a sequence that will stop if the software detects that a client is not satisfied.
It's really easy to use and it helps us to get honest feedback from our customers.
It has automation and integrations of all elements of my biz (survey, reviews, referral and cross-sell) and the ease of having all in one place.
The developers are really listening to our concerns and always improving the tool.
This is a must for everybody conducting business on the web and trying to grow their community. Highly recommend InputKit.
There are many, but here are a few. Easy and quick to set up accounts.
InputKit solves the problem of getting feedback from customers and addressing any issues to improve customer service.
Everything is very customisable and easy to use. Support is amazing, receptive and proactive.
But to mention one thing for now (as I was told it will be sorted) is the inability for customers to leave more than one online review per sequence.
InputKit is an impressive piece of software that allows all types of businesses to get valuable, actionable feedback from their customers and increase their positive reviews online.
We had to get the customer info on a printed doc, then input that into a spreadsheet, then onto an email the client … It took a lot of time and caused a lot of frustration.
The dev team are on it with regular update and improvements. My clients love it as it brings them exciting ROI.
Because one of my client is killing it with inputkit, I got invited to speak to a mastermind group of aesthetics doctors to talk about how inputkit can help grow their business.
After set up, it is great to see everything about clients answers. You can also choose to build a sequence that will stop if the software detects that a client is not satisfied.
It's really easy to use and it helps us to get honest feedback from our customers.
It has automation and integrations of all elements of my biz (survey, reviews, referral and cross-sell) and the ease of having all in one place.
The developers are really listening to our concerns and always improving the tool.
This is a must for everybody conducting business on the web and trying to grow their community. Highly recommend InputKit.
There are many, but here are a few. Easy and quick to set up accounts.
InputKit solves the problem of getting feedback from customers and addressing any issues to improve customer service.
Retently logo
4.9
27

Net Promoter Score & customer feedback collection

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Retently users   
avatar
+15
It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.
There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.
They are immediately shown the popup but they've hardly used the site so it annoys them.
Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization.
Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.
Easy to use, great customer support, great UI, and did exactly what I needed it to do.
Fantastic support team which is always on hand to help with any questions.
This is a great tool for helping to understand your customer experience and evaluate NPS.
Ease of use, beautiful and intuitive interface, cost effective.
Great customer service and support and good value for money.
Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations.
The software itself is very user friendly, easy to setup and use.
Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided.
I was amazed with the response rates of the su