Reservation and online booking software is used to improve the efficiency and accuracy of making online reservations and bookings for your customers, agents and staff alike. The main benefit of reservation and booking applications is to facilitate customers with bookings your services online, with access to real-time booking information and secure online payment processing options.
Online booking software can help agents to keep track of sales by consolidating and providing one point of access to all customer related information. Client profiles and transaction history can be automatically updated and both online and offline bookings and requests can be managed from one platform.
Through shared calendars and scheduling, agents have quick access to vital information such as rates and availability of staff or services. They can also access inventory information to ensure staff have what they need to do their job. With online booking and online payment features, customers can make bookings without the need to speak to an agent.
Online reservation and booking applications help to automate a range of time-consuming tasks, these include real-time updating of rates and availability, total price calculation to include packages, special rates and discounts; booking form generation and invoicing; along with automated email/SMS confirmations, reminders and notifications.
These business apps help agents to better manage cancellations and modifications to bookings and to avoid issues such as double bookings. They are generally compatible with mobile devices so that real-time booking information can be accessed from anywhere, by customers, staff and managers.
Many online booking applications now offer social media integrations, allowing you to take bookings directly from platforms such as Facebook. Many also offer integrations with voucher and deal providers.
Reservation and online booking software is used by a range of industries and business sizes. There are applications that cater to specific industries such as hotel reservation software, tour booking software and property rental software. However, more robust applications will cater to all businesses from beauty salons and massage parlors, to gyms and restaurants.
GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.
The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).
An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.
Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.
The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.
Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.
Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.
If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.
Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.
Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.
In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.
*All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.