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Reservations Software with Contact Management

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Hostaway logo
4.7
848

Vacation rental software for property management companies

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Hostaway users   
+15
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Guesty logo
4.4
270

Guesty, where every host thrives.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Guesty users   
avatar
avatar
+15
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Guesty For Hosts logo
4.7
529

Running a rental business is hard. Guesty makes it easy.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.5
Pros and Cons from Guesty For Hosts users   
+15
We used the product for the trial period and there is a lot to be learned about how it can best be used but the help team ensure everything is clear and work fare for you.
Paying $100 / year extra for the booking engine to utilise your own domain name is ridiculous in my opinion.
I like that such many features are included in the subscription. Your Porter has provided an opportunity for me to explore several opportunities for growing our hospitality business.
It is sometimes a bit hard to navigate. Occasionally gets stuck in one spot.
Honestly I love the features. I love that you can have multiple listings and and not have to go on multiple websites.
Sometimes there is a delay in the automated messaging more than hour. Even that I stop the automated messages, sometimes the software sends it.
Clean, easy to use interface. Good help files, easy to set up and integrate with PriceLabs.
It can be glitchy at times and integrating with booking.com was difficult.
I found the automated messaging that operated on both booking platforms very useful. The simple format was very welcome as i did not want anything too complex or complicated.
The pricing is quite fair, the automation is relatively timely and there is quite a bit of extra functionality to help any airbnb host gain an edge in the market.
I can share my calendar with my cleaner, view income reports and even update my Airbnb listing using Yourporter App. It's the best automation hosting tool out there.
Overall I'm very happy with your porter, I tried the 21 day free trial and decided to subscribe. It definitely saves me time and worth the price.
This service allowed me to set up a website with great ease.
It is super easy to use. And the whole interface of the app is very human-centric.
The integration with Booking/VRBO is also a plus. Some of the better PMS services only have airbnb and VRBO and other have over 100+ and they don't matter.
Very easy to set up with my existing Airbnb and Booking.com accounts. Most suitable for what I needed - just 2 properties that I manage / maintain myself.
Customer service has been very helpful when I've had problems. Love the weekly reports for Airbnb ranking.
The customer service is great but the product still has a ways to go.
We used the product for the trial period and there is a lot to be learned about how it can best be used but the help team ensure everything is clear and work fare for you.
Paying $100 / year extra for the booking engine to utilise your own domain name is ridiculous in my opinion.
I like that such many features are included in the subscription. Your Porter has provided an opportunity for me to explore several opportunities for growing our hospitality business.
It is sometimes a bit hard to navigate. Occasionally gets stuck in one spot.
Honestly I love the features. I love that you can have multiple listings and and not have to go on multiple websites.
Sometimes there is a delay in the automated messaging more than hour. Even that I stop the automated messages, sometimes the software sends it.
Clean, easy to use interface. Good help files, easy to set up and integrate with PriceLabs.
It can be glitchy at times and integrating with booking.com was difficult.
I found the automated messaging that operated on both booking platforms very useful. The simple format was very welcome as i did not want anything too complex or complicated.
The pricing is quite fair, the automation is relatively timely and there is quite a bit of extra functionality to help any airbnb host gain an edge in the market.
I can share my calendar with my cleaner, view income reports and even update my Airbnb listing using Yourporter App. It's the best automation hosting tool out there.
Overall I'm very happy with your porter, I tried the 21 day free trial and decided to subscribe. It definitely saves me time and worth the price.
This service allowed me to set up a website with great ease.
It is super easy to use. And the whole interface of the app is very human-centric.
The integration with Booking/VRBO is also a plus. Some of the better PMS services only have airbnb and VRBO and other have over 100+ and they don't matter.
Very easy to set up with my existing Airbnb and Booking.com accounts. Most suitable for what I needed - just 2 properties that I manage / maintain myself.
Customer service has been very helpful when I've had problems. Love the weekly reports for Airbnb ranking.
The customer service is great but the product still has a ways to go.
We used the product for the trial period and there is a lot to be learned about how it can best be used but the help team ensure everything is clear and work fare for you.
Paying $100 / year extra for the booking engine to utilise your own domain name is ridiculous in my opinion.
I like that such many features are included in the subscription. Your Porter has provided an opportunity for me to explore several opportunities for growing our hospitality business.
It is sometimes a bit hard to navigate. Occasionally gets stuck in one spot.
Honestly I love the features. I love that you can have multiple listings and and not have to go on multiple websites.
Sometimes there is a delay in the automated messaging more than hour. Even that I stop the automated messages, sometimes the software sends it.
Clean, easy to use interface. Good help files, easy to set up and integrate with PriceLabs.
It can be glitchy at times and integrating with booking.com was difficult.
I found the automated messaging that operated on both booking platforms very useful. The simple format was very welcome as i did not want anything too complex or complicated.
The pricing is quite fair, the automation is relatively timely and there is quite a bit of extra functionality to help any airbnb host gain an edge in the market.
I can share my calendar with my cleaner, view income reports and even update my Airbnb listing using Yourporter App. It's the best automation hosting tool out there.
Overall I'm very happy with your porter, I tried the 21 day free trial and decided to subscribe. It definitely saves me time and worth the price.
This service allowed me to set up a website with great ease.
It is super easy to use. And the whole interface of the app is very human-centric.
The integration with Booking/VRBO is also a plus. Some of the better PMS services only have airbnb and VRBO and other have over 100+ and they don't matter.
Very easy to set up with my existing Airbnb and Booking.com accounts. Most suitable for what I needed - just 2 properties that I manage / maintain myself.
Customer service has been very helpful when I've had problems. Love the weekly reports for Airbnb ranking.
The customer service is great but the product still has a ways to go.
Book It Now logo
5.0
9

Online Booking System: B&Bs, Inns, Boutique Hotels, Cottages

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.9
    Features
    4.9
    Customer support
    5.0
Pros and Cons from Book It Now users   
No pros & cons found
Checkfront logo
4.5
313

Online bookings for tours, activities & rentals

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.6
Pros and Cons from Checkfront users   
avatar
avatar
avatar
+15
The support has an amazing actitud and vibe. They are on top of things to help the user.
Extremely disenchanted with the service. TOTALLY UNACCEPTABLE TO BLOW CUSTOMERS OFF--how UNPROFESSIONAL.
After years of use, my favorite thing about Checkfront is the helpful support team. They always provide detailed, competent and helpful answers.
Monthly cost is quite high- we are a very small business and no discounts available and packages unable to be tailored to our needs so we are paying for things we do not require.
Ease of use, very intuitive. I was nervous about the quality of the support after our free trial expired, but have found Checkfront staff to be very helpful and responsive to all of my questions.
During covid, the hibernation plan means that your website goes offline.
Great core features, rock-solid stability, and ease of setup and integration to our systems. And they have a fantastic support team.
Not much we don't like - maybe could be easier to block off a day.
Checkfront is a overall good Booking System. It has a superior value for money and is good for anyone who requires a entry level system.
The support team is also worth mentioning, they are always quick and friendly and looking to provide good solutions.
Customers also compliment us on how simple and straightforward it is to use. I also feel like they are there when I need them to help me out with any issues I'm having.
When one need to know about places available for visit with good scenery checkfront is the site to visit and explore before visiting the place since they have very beautiful places to chose from.
The support help is phenomenal and in the same time zone. They are always pleasant and quick.
Great, would 100% recommend to any business operating some type of activity, tour, rental etc.
I really like the website integration portion. Very easy to use and easy to train other employees on.
Very supportive with assistance for technical issues in my set up.
We run a glamping business and have been using Checkfront for 3 years and it works great. The initial set up was a bit of a slog as we have an complex booking system, but it all works well.
Don't often need to look for how to use something it just makes sense. I like that I can pay a smaller price point and not have all the capabilities instead of paying for things I don't need.
The support has an amazing actitud and vibe. They are on top of things to help the user.
Extremely disenchanted with the service. TOTALLY UNACCEPTABLE TO BLOW CUSTOMERS OFF--how UNPROFESSIONAL.
After years of use, my favorite thing about Checkfront is the helpful support team. They always provide detailed, competent and helpful answers.
Monthly cost is quite high- we are a very small business and no discounts available and packages unable to be tailored to our needs so we are paying for things we do not require.
Ease of use, very intuitive. I was nervous about the quality of the support after our free trial expired, but have found Checkfront staff to be very helpful and responsive to all of my questions.
During covid, the hibernation plan means that your website goes offline.
Great core features, rock-solid stability, and ease of setup and integration to our systems. And they have a fantastic support team.
Not much we don't like - maybe could be easier to block off a day.
Checkfront is a overall good Booking System. It has a superior value for money and is good for anyone who requires a entry level system.
The support team is also worth mentioning, they are always quick and friendly and looking to provide good solutions.
Customers also compliment us on how simple and straightforward it is to use. I also feel like they are there when I need them to help me out with any issues I'm having.
When one need to know about places available for visit with good scenery checkfront is the site to visit and explore before visiting the place since they have very beautiful places to chose from.
The support help is phenomenal and in the same time zone. They are always pleasant and quick.
Great, would 100% recommend to any business operating some type of activity, tour, rental etc.
I really like the website integration portion. Very easy to use and easy to train other employees on.
Very supportive with assistance for technical issues in my set up.
We run a glamping business and have been using Checkfront for 3 years and it works great. The initial set up was a bit of a slog as we have an complex booking system, but it all works well.
Don't often need to look for how to use something it just makes sense. I like that I can pay a smaller price point and not have all the capabilities instead of paying for things I don't need.
The support has an amazing actitud and vibe. They are on top of things to help the user.
Extremely disenchanted with the service. TOTALLY UNACCEPTABLE TO BLOW CUSTOMERS OFF--how UNPROFESSIONAL.
After years of use, my favorite thing about Checkfront is the helpful support team. They always provide detailed, competent and helpful answers.
Monthly cost is quite high- we are a very small business and no discounts available and packages unable to be tailored to our needs so we are paying for things we do not require.
Ease of use, very intuitive. I was nervous about the quality of the support after our free trial expired, but have found Checkfront staff to be very helpful and responsive to all of my questions.
During covid, the hibernation plan means that your website goes offline.
Great core features, rock-solid stability, and ease of setup and integration to our systems. And they have a fantastic support team.
Not much we don't like - maybe could be easier to block off a day.
Checkfront is a overall good Booking System. It has a superior value for money and is good for anyone who requires a entry level system.
The support team is also worth mentioning, they are always quick and friendly and looking to provide good solutions.
Customers also compliment us on how simple and straightforward it is to use. I also feel like they are there when I need them to help me out with any issues I'm having.
When one need to know about places available for visit with good scenery checkfront is the site to visit and explore before visiting the place since they have very beautiful places to chose from.
The support help is phenomenal and in the same time zone. They are always pleasant and quick.
Great, would 100% recommend to any business operating some type of activity, tour, rental etc.
I really like the website integration portion. Very easy to use and easy to train other employees on.
Very supportive with assistance for technical issues in my set up.
We run a glamping business and have been using Checkfront for 3 years and it works great. The initial set up was a bit of a slog as we have an complex booking system, but it all works well.
Don't often need to look for how to use something it just makes sense. I like that I can pay a smaller price point and not have all the capabilities instead of paying for things I don't need.
WebRezPro logo
4.6
189

Cloud-based hospitality property management software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.8
Pros and Cons from WebRezPro users   
+15
The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone.
Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.
I think the support team does a great job, and our rep has been amazing and responsive.
I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.
I like dealing with WorldWebTechnolgies, they are reliable and always available to help.
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.
The tutorials are great and the customer service is excellent if additional questions arise. This program has reduced our time in the office giving our customer access to online booking.
We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features.
The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort.
What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM.
Very good so far in our 3rd year using this software. The employees are still happy.
Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great.
We have been using WebRezPro for about five years now and are overall very happy with the program.
Ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings.
We enjoy the ease of use when training new staff. In general we are able to create an efficient experience for our guests.
I love Webrez it is easy to use and when there is a error it is easy to fix. Everyone that I ever have t deal with in the webers office are knowledgeable.
I appreciate the support for working with me to figure out a way to customize the program to suit our very unusual needs.
As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company.
The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone.
Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.
I think the support team does a great job, and our rep has been amazing and responsive.
I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.
I like dealing with WorldWebTechnolgies, they are reliable and always available to help.
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.
The tutorials are great and the customer service is excellent if additional questions arise. This program has reduced our time in the office giving our customer access to online booking.
We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features.
The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort.
What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM.
Very good so far in our 3rd year using this software. The employees are still happy.
Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great.
We have been using WebRezPro for about five years now and are overall very happy with the program.
Ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings.
We enjoy the ease of use when training new staff. In general we are able to create an efficient experience for our guests.
I love Webrez it is easy to use and when there is a error it is easy to fix. Everyone that I ever have t deal with in the webers office are knowledgeable.
I appreciate the support for working with me to figure out a way to customize the program to suit our very unusual needs.
As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company.
The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone.
Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.
I think the support team does a great job, and our rep has been amazing and responsive.
I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.
I like dealing with WorldWebTechnolgies, they are reliable and always available to help.
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.
The tutorials are great and the customer service is excellent if additional questions arise. This program has reduced our time in the office giving our customer access to online booking.
We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features.
The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort.
What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM.
Very good so far in our 3rd year using this software. The employees are still happy.
Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great.
We have been using WebRezPro for about five years now and are overall very happy with the program.
Ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings.
We enjoy the ease of use when training new staff. In general we are able to create an efficient experience for our guests.
I love Webrez it is easy to use and when there is a error it is easy to fix. Everyone that I ever have t deal with in the webers office are knowledgeable.
I appreciate the support for working with me to figure out a way to customize the program to suit our very unusual needs.
As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company.
RoverPass logo
4.5
46

Listing management system for campgrounds and RV parks

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.7
Pros and Cons from RoverPass users   
+15
I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly.
It has been very inconvenient and embarrassing to either try to send emails with blocked out dates or to reject customers based on no availability, but no way to view unavailability from their end.
In our business, good phone service and prompt help is a delight. I am happy to use Rover Pass as my RV park reservation system.
Second, I have had several guests have to cancel and are very upset when the fees are not refunded. All they tend to see is "full refund if cancelled.
I love the fact that I can text/email the reservationists and even talk with them on the one, giving a more personal service. And their 'trouble-shooting' support staff are excellent.
Most messages get missed because they are not highlighted or something simular. Also we need the ability to add notes when a site is blocked off.
My experience has been excellent. Great product with good support and ease of use.
When you try to block several sites on the calendar at a later date and the calendar automatically goes back to the current date after each block.
Great - because of their excellent customer service, RoverPass listens to their customers and makes adjustments to the system as needed.
I am very happy with my overall experience with RoverPass. I would recommend RoverPass.
We've definitely seen an increase in business. Locally, we are well known, but Rover Pass has been great at helping to pull in travelers.
RoverPass promotes our campground and connects us with campers. I love the platform even more now, because our calendar will sync with HipCamp.
What I like most about this software is the ability to look at it quickly and get all the information I need to book a reservation or reject it.
Great way to get people to reserve a site online, easy and with it paid up front we don't have to collect any money.
For the most part the software is fairly easy to use. Integration was seamless.
Very easy to integrate into me existing system.
Daily/weekly availabilities easy to see on calendar for any given month of the year. Daily/weekly pricing automatically add up.
I have used other programs this is quick and simple. If I have questions the staff is only a phone call away and ready to answer.
I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly.
It has been very inconvenient and embarrassing to either try to send emails with blocked out dates or to reject customers based on no availability, but no way to view unavailability from their end.
In our business, good phone service and prompt help is a delight. I am happy to use Rover Pass as my RV park reservation system.