App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Reservations Software with Maintenance Scheduling

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and editorial content and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

2.2M+ verified reviews. Learn more

14+ years of expertise. Learn more

2M+ monthly users.

1 filter applied


Features



Pricing model




User rating


Sort by
Hostaway logo
4.7
850

Vacation rental software for property management companies

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Hostaway users   
+15
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Guesty logo

Guesty

4.4
270

Guesty, where every host thrives.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Guesty users   
avatar
avatar
+15
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
WebRezPro logo
4.6
189

Cloud-based hospitality property management software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.8
Pros and Cons from WebRezPro users   
+15
The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone.
Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.
I think the support team does a great job, and our rep has been amazing and responsive.
I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.
I like dealing with WorldWebTechnolgies, they are reliable and always available to help.
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.
The tutorials are great and the customer service is excellent if additional questions arise. This program has reduced our time in the office giving our customer access to online booking.
We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features.
The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort.
What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM.
Very good so far in our 3rd year using this software. The employees are still happy.
Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great.
We have been using WebRezPro for about five years now and are overall very happy with the program.
Ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings.
We enjoy the ease of use when training new staff. In general we are able to create an efficient experience for our guests.
I love Webrez it is easy to use and when there is a error it is easy to fix. Everyone that I ever have t deal with in the webers office are knowledgeable.
I appreciate the support for working with me to figure out a way to customize the program to suit our very unusual needs.
As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company.
The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone.
Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.
I think the support team does a great job, and our rep has been amazing and responsive.
I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.
I like dealing with WorldWebTechnolgies, they are reliable and always available to help.
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.
The tutorials are great and the customer service is excellent if additional questions arise. This program has reduced our time in the office giving our customer access to online booking.
We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features.
The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort.
What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM.
Very good so far in our 3rd year using this software. The employees are still happy.
Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great.
We have been using WebRezPro for about five years now and are overall very happy with the program.
Ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings.
We enjoy the ease of use when training new staff. In general we are able to create an efficient experience for our guests.
I love Webrez it is easy to use and when there is a error it is easy to fix. Everyone that I ever have t deal with in the webers office are knowledgeable.
I appreciate the support for working with me to figure out a way to customize the program to suit our very unusual needs.
As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company.
The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone.
Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.
I think the support team does a great job, and our rep has been amazing and responsive.
I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.
I like dealing with WorldWebTechnolgies, they are reliable and always available to help.
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.
The tutorials are great and the customer service is excellent if additional questions arise. This program has reduced our time in the office giving our customer access to online booking.
We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features.
The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort.
What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM.
Very good so far in our 3rd year using this software. The employees are still happy.
Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great.
We have been using WebRezPro for about five years now and are overall very happy with the program.
Ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings.
We enjoy the ease of use when training new staff. In general we are able to create an efficient experience for our guests.
I love Webrez it is easy to use and when there is a error it is easy to fix. Everyone that I ever have t deal with in the webers office are knowledgeable.
I appreciate the support for working with me to figure out a way to customize the program to suit our very unusual needs.
As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company.
Acuity Scheduling logo
4.8
5.5K

Online appointment scheduling software and 24/7 assistant.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Acuity Scheduling users   
avatar
avatar
+15
What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.
I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.
What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.
Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.
This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.
At this point in my usage, I am unable to make negative comments.
I love everything about the software so far. From setting up my schedule to having clients book themselves and using the zoom integration for creating automatic calls is awesome.
I don’t like that it is difficult to use with two different websites. I basically have to pay for two subscriptions because it can be difficult to plug in if it has to be used this way.
I liked that I can give special discounts and how user friendly it is to set up, even more non techies like myself. Love how easy it is to link to my website.
My overall experience has been great, I liked the idea of a free trial. I had tried the trial and like how simple the site made booking to my clients.
I am overall very pleased and love how I can update my availability so easily. The integration to all my calendars is so helpful.
The ability for our customization from offerings, to schedules has made this a perfect and economical solution.
Honestly, this was the most seamless and easy program to use. I have been incredibly impressed and have recommended it highly to others in my business network.
I like using it and love that you have a free version for does off you that are just starting out.
I love that it keeps everything extremely organized, and it is easy to navigate through. Even the clients love it, and I love that I can customize it.
This is a very easy system to set up and figure out on my own. Customer service is great and love their sense of humor.
I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app.
Customer service is amazing. Very pleased with the people running this company.
What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.
I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.
What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.
Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.
This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.
At this point in my usage, I am unable to make negative comments.
I love everything about the software so far. From setting up my schedule to having clients book themselves and using the zoom integration for creating automatic calls is awesome.
I don’t like that it is difficult to use with two different websites. I basically have to pay for two subscriptions because it can be difficult to plug in if it has to be used this way.
I liked that I can give special discounts and how user friendly it is to set up, even more non techies like myself. Love how easy it is to link to my website.
My overall experience has been great, I liked the idea of a free trial. I had tried the trial and like how simple the site made booking to my clients.
I am overall very pleased and love how I can update my availability so easily. The integration to all my calendars is so helpful.
The ability for our customization from offerings, to schedules has made this a perfect and economical solution.
Honestly, this was the most seamless and easy program to use. I have been incredibly impressed and have recommended it highly to others in my business network.
I like using it and love that you have a free version for does off you that are just starting out.
I love that it keeps everything extremely organized, and it is easy to navigate through. Even the clients love it, and I love that I can customize it.
This is a very easy system to set up and figure out on my own. Customer service is great and love their sense of humor.
I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app.
Customer service is amazing. Very pleased with the people running this company.
What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.
I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.
What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.
Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.
This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.
At this point in my usage, I am unable to make negative comments.
I love everything about the software so far. From setting up my schedule to having clients book themselves and using the zoom integration for creating automatic calls is awesome.
I don’t like that it is difficult to use with two different websites. I basically have to pay for two subscriptions because it can be difficult to plug in if it has to be used this way.
I liked that I can give special discounts and how user friendly it is to set up, even more non techies like myself. Love how easy it is to link to my website.
My overall experience has been great, I liked the idea of a free trial. I had tried the trial and like how simple the site made booking to my clients.
I am overall very pleased and love how I can update my availability so easily. The integration to all my calendars is so helpful.
The ability for our customization from offerings, to schedules has made this a perfect and economical solution.
Honestly, this was the most seamless and easy program to use. I have been incredibly impressed and have recommended it highly to others in my business network.
I like using it and love that you have a free version for does off you that are just starting out.
I love that it keeps everything extremely organized, and it is easy to navigate through. Even the clients love it, and I love that I can customize it.
This is a very easy system to set up and figure out on my own. Customer service is great and love their sense of humor.
I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app.
Customer service is amazing. Very pleased with the people running this company.
RMS Cloud logo
4.4
417

Cloud-based outdoor hospitality property management software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.5
Pros and Cons from RMS Cloud users   
+15
Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain.
At present there is a considerable lag and with the changes it can become frustrating.
My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system.
Group booking - hate how many clicks. I always struggle with rate setup.
Easy on a daily basics and very useful for what we need. And the support team is amazing.
The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.
All of my experiences with RMS over the years has been very enlightening and helpful.
The software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced.
It's seamless - covered everything I needed and then some. The internet booking and maps feature have been great.
Amazing customer service, easy system to use and the price is great.
Helpful and bright staff members which always help me continue to learn how to use RMS better.
Support from RMS is quite helpful, and delightful when I get [SENSITIVE CONTENT] in Melbourne.
Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software.
Easy to use, friendly to understand even you have zero experience before.
RMS Cloud works as promised and all functionas are quite ok and helpful for our operations.
Plenty of features for managing property and freedom to customize settings, including the rate tables and periods. Built-in POS for ancillary transactions with integrated accounting.
Booking and cancellations are easy. Refunds and credits are simple.
Integration - easy to use- everything is on one screen for the guest information.
Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain.
At present there is a considerable lag and with the changes it can become frustrating.
My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system.
Group booking - hate how many clicks. I always struggle with rate setup.
Easy on a daily basics and very useful for what we need. And the support team is amazing.
The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.
All of my experiences with RMS over the years has been very enlightening and helpful.
The software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced.
It's seamless - covered everything I needed and then some. The internet booking and maps feature have been great.
Amazing customer service, easy system to use and the price is great.
Helpful and bright staff members which always help me continue to learn how to use RMS better.
Support from RMS is quite helpful, and delightful when I get [SENSITIVE CONTENT] in Melbourne.
Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software.
Easy to use, friendly to understand even you have zero experience before.
RMS Cloud works as promised and all functionas are quite ok and helpful for our operations.
Plenty of features for managing property and freedom to customize settings, including the rate tables and periods. Built-in POS for ancillary transactions with integrated accounting.
Booking and cancellations are easy. Refunds and credits are simple.
Integration - easy to use- everything is on one screen for the guest information.
Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain.
At present there is a considerable lag and with the changes it can become frustrating.
My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system.
Group booking - hate how many clicks. I always struggle with rate setup.
Easy on a daily basics and very useful for what we need. And the support team is amazing.
The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.
All of my experiences with RMS over the years has been very enlightening and helpful.
The software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced.
It's seamless - covered everything I needed and then some. The internet booking and maps feature have been great.
Amazing customer service, easy system to use and the price is great.
Helpful and bright staff members which always help me continue to learn how to use RMS better.
Support from RMS is quite helpful, and delightful when I get [SENSITIVE CONTENT] in Melbourne.
Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software.
Easy to use, friendly to understand even you have zero experience before.
RMS Cloud works as promised and all functionas are quite ok and helpful for our operations.
Plenty of features for managing property and freedom to customize settings, including the rate tables and periods. Built-in POS for ancillary transactions with integrated accounting.
Booking and cancellations are easy. Refunds and credits are simple.
Integration - easy to use- everything is on one screen for the guest information.
Sirvoy logo
4.7
257

Hotel reservation & property management system

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.7
Pros and Cons from Sirvoy users   
+15
We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).
Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.
Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.
No integration with molly. Maximum amount per room is missing (in extras for example).
Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it.
However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And.
My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.
Having a cloud based system is something I was hesitant of, mostly due to the subscription fees and additional points to integrate with Stripe.
Easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. Fantastic back up, Sirvoy has made our daily PMS a pleasure to use.
Excellent experience with sirvoy from setting up the system to using it on a daily basis offering great value for money and streamline our bookings.
The price is great and even the starter level provides you with a lot of features. The chat support is very helpful and you usually get answer pretty quickly.
Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines.
Its easy to use, easy to understand and makes my work as a hotel manager so much easier. I can be on top of everything all the time, from my phone if I want to.
A friendly program, very helpful helpdesk with people who know what it is about and are willing to call in the technical service to meet the needs of the customer.
It is easy to use and have an outstanding support chat.
Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.
There's online chat available all the time, so if you have a problem it's easy to get help. The help is quick and accurate.
The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this.
We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).
Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.
Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.
No integration with molly. Maximum amount per room is missing (in extras for example).
Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it.
However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And.
My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.
Having a cloud based system is something I was hesitant of, mostly due to the subscription fees and additional points to integrate with Stripe.
Easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. Fantastic back up, Sirvoy has made our daily PMS a pleasure to use.
Excellent experience with sirvoy from setting up the system to using it on a daily basis offering great value for money and streamline our bookings.
The price is great and even the starter level provides you with a lot of features. The chat support is very helpful and you usually get answer pretty quickly.
Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines.
Its easy to use, easy to understand and makes my work as a hotel manager so much easier. I can be on top of everything all the time, from my phone if I want to.
A friendly program, very helpful helpdesk with people who know what it is about and are willing to call in the technical service to meet the needs of the customer.
It is easy to use and have an outstanding support chat.
Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.
There's online chat available all the time, so if you have a problem it's easy to get help. The help is quick and accurate.
The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this.
We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).
Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.
Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.
No integration with molly. Maximum amount per room is missing (in extras for example).
Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it.
However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And.