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Reservations Software with Wait List Management

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SpotOn logo
4.4
306

Restaurant POS for payment processing

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.3
Pros and Cons from SpotOn users   
+15
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
SimplyBook.me logo
4.6
1.1K

Scheduling software for service industries & entreprises

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.5
Pros and Cons from SimplyBook.me users   
avatar
avatar
avatar
+15
The price is absolutely fair, I am so happy to found this system. Super professional, fast and direct support.
Sometimes my customer reviews disappear from the site which is annoying. My client have contacted me at time to say they were not able to book as the site was not allowing it for some reason.
Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable.
It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website.
I love how user friendly this software is. I found the video tutorials very helpful and the customer service was prompt and friendly.
I found I was unable to resent a confirmation email to a client, may be me, but I could not find a way through their booking to resend so had to PDF print their ticket and send via normal email.
I love that it has so many features to customize the experience. As well its great help in cutting down bookings over the phone.
One downside is paying a monthly or yearly fee for something you may only use intermittently.
I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio. And the Support team has been very helpfull for me.
It has been a great experience and the customer support is very helpful. I would highly recommend it to anyone who needs this type of service.
Over all experience ahs been fantastic. I very much appreciate all of the features simplybook has to offer.
Super easy to figure out and navigate, the best part is the live help if I ever had any questions they answer right away.
I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.
I love how customizable it is, and how well it works with my business. I love the calendar syncing & being able to use it & put it wherever.
It is easy to use and makes creating a beautiful booking site as easy as pie.I would strongly recommend this platform to service based business.
Support is very friendly, quick and helpful. There's a free version that has enough features in some cases.
I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized.
The branding elements available out of the box are very helpful. The API with merchant transactions was also very user friendly for implementation.
The price is absolutely fair, I am so happy to found this system. Super professional, fast and direct support.
Sometimes my customer reviews disappear from the site which is annoying. My client have contacted me at time to say they were not able to book as the site was not allowing it for some reason.
Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable.
It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website.
I love how user friendly this software is. I found the video tutorials very helpful and the customer service was prompt and friendly.
I found I was unable to resent a confirmation email to a client, may be me, but I could not find a way through their booking to resend so had to PDF print their ticket and send via normal email.
I love that it has so many features to customize the experience. As well its great help in cutting down bookings over the phone.
One downside is paying a monthly or yearly fee for something you may only use intermittently.
I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio. And the Support team has been very helpfull for me.
It has been a great experience and the customer support is very helpful. I would highly recommend it to anyone who needs this type of service.
Over all experience ahs been fantastic. I very much appreciate all of the features simplybook has to offer.
Super easy to figure out and navigate, the best part is the live help if I ever had any questions they answer right away.
I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.
I love how customizable it is, and how well it works with my business. I love the calendar syncing & being able to use it & put it wherever.
It is easy to use and makes creating a beautiful booking site as easy as pie.I would strongly recommend this platform to service based business.
Support is very friendly, quick and helpful. There's a free version that has enough features in some cases.
I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized.
The branding elements available out of the box are very helpful. The API with merchant transactions was also very user friendly for implementation.
The price is absolutely fair, I am so happy to found this system. Super professional, fast and direct support.
Sometimes my customer reviews disappear from the site which is annoying. My client have contacted me at time to say they were not able to book as the site was not allowing it for some reason.
Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable.
It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website.
I love how user friendly this software is. I found the video tutorials very helpful and the customer service was prompt and friendly.
I found I was unable to resent a confirmation email to a client, may be me, but I could not find a way through their booking to resend so had to PDF print their ticket and send via normal email.
I love that it has so many features to customize the experience. As well its great help in cutting down bookings over the phone.
One downside is paying a monthly or yearly fee for something you may only use intermittently.
I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio. And the Support team has been very helpfull for me.
It has been a great experience and the customer support is very helpful. I would highly recommend it to anyone who needs this type of service.
Over all experience ahs been fantastic. I very much appreciate all of the features simplybook has to offer.
Super easy to figure out and navigate, the best part is the live help if I ever had any questions they answer right away.
I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.
I love how customizable it is, and how well it works with my business. I love the calendar syncing & being able to use it & put it wherever.
It is easy to use and makes creating a beautiful booking site as easy as pie.I would strongly recommend this platform to service based business.
Support is very friendly, quick and helpful. There's a free version that has enough features in some cases.
I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized.
The branding elements available out of the box are very helpful. The API with merchant transactions was also very user friendly for implementation.
Wix logo

Wix

4.4
9.4K

Website builder & business management platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.2
Pros and Cons from Wix users   
avatar
avatar
avatar
+15
I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
I couldn’t be happier about WIX. My company is been using it for over 3 years and I love their products, their customer service and the quality offered at a very competitive price.
It is frustrating when you try to customize, but it does not save or does not work out the way you had thought or intended it to.
It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.
Overall with the free trial it has been very nice. Very easy to use and great templates are available.
Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.
I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
What I liked most about this software is how fun it is to design my own page and be creative in how the layout looks.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.
It's such a great site where it's super user friendly and if you need assistance with things you're instantly able to get an answer from the customer service area.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is very easy to be integrated with your actual domain ( if you have one, otherwise you can get one from wix). Takes 0 time to set up a professional and good looking website, great SEO management.
The best thing from Wix es the ease of use, intuitive and you do not have to be an expert to set your first web page. It have the free version and the possibility of SEO integration.
I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
I couldn’t be happier about WIX. My company is been using it for over 3 years and I love their products, their customer service and the quality offered at a very competitive price.
It is frustrating when you try to customize, but it does not save or does not work out the way you had thought or intended it to.
It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.
Overall with the free trial it has been very nice. Very easy to use and great templates are available.
Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.
I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
What I liked most about this software is how fun it is to design my own page and be creative in how the layout looks.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.
It's such a great site where it's super user friendly and if you need assistance with things you're instantly able to get an answer from the customer service area.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is very easy to be integrated with your actual domain ( if you have one, otherwise you can get one from wix). Takes 0 time to set up a professional and good looking website, great SEO management.
The best thing from Wix es the ease of use, intuitive and you do not have to be an expert to set your first web page. It have the free version and the possibility of SEO integration.
I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
I couldn’t be happier about WIX. My company is been using it for over 3 years and I love their products, their customer service and the quality offered at a very competitive price.
It is frustrating when you try to customize, but it does not save or does not work out the way you had thought or intended it to.
It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.
Overall with the free trial it has been very nice. Very easy to use and great templates are available.
Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.
I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
What I liked most about this software is how fun it is to design my own page and be creative in how the layout looks.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.
It's such a great site where it's super user friendly and if you need assistance with things you're instantly able to get an answer from the customer service area.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is very easy to be integrated with your actual domain ( if you have one, otherwise you can get one from wix). Takes 0 time to set up a professional and good looking website, great SEO management.
The best thing from Wix es the ease of use, intuitive and you do not have to be an expert to set your first web page. It have the free version and the possibility of SEO integration.
OpenTable logo
4.7
1.2K

The best restaurant management platform.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.5
Pros and Cons from OpenTable users   
avatar
+15
This is the best website/app when making reservations. It is seamless and super easy to see what your options are when looking at places to go.
Difficult at first to locate the specefic restaurant I was looking for. Unable to change reservation from site, can only cancel.
The app is user friendly and intuitive, it keeps track of your reservations and is much more secure and hassle free than calling the restaurant and hoping they pick up the phone.
My only problem with OpenTable is the cuisine categories aren't always accurate which can make it slightly difficult to find what you're looking for when you're in the mood for something specific.
I like the design of the app and the user friendly it has become they did some great improvements.
There is nothing that I have encountered as of yet that makes me dislike this app.
Open Table was a useful program that helped me to make reservations at my favorite restaurants. It was easy to make the reservations and I liked the alerts when the table was ready.
A few miscommunication errors at times between restaurants and open table.
I love using OpenTable because the reviews allow me to find great restaurants in my area and I love how it automatically updates my calendar when I make a reservation.
The ease and organization of reservations is impeccable and there are so many brilliant features like adding notes to clients and their bookings so you can easily remember birthdays/anniversaries etc.
OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday.
I have enjoyed the recent upgrades, it makes the website more user friendly and less complicated. I particularly enjoy the feature that allows me to make a reservation depending on my party size.
I've had a great experience and the customer support is very helpful when i needed it.
It is easy and quick to make restaurant reservations. I like that I can earn rewards for dining out.
It has been a good experience working with them. We also use Resy and feel it has better value for money than open table.
I love that it is integrated with Google and therefore very easy to use. I use it to make reservations regularly.
The cancellation is also super easy to do. It integrates with google calendar, which I use religiously.
I like being able to filter restaurants around the area by type of food, cost, distance, etc.
This is the best website/app when making reservations. It is seamless and super easy to see what your options are when looking at places to go.
Difficult at first to locate the specefic restaurant I was looking for. Unable to change reservation from site, can only cancel.
The app is user friendly and intuitive, it keeps track of your reservations and is much more secure and hassle free than calling the restaurant and hoping they pick up the phone.
My only problem with OpenTable is the cuisine categories aren't always accurate which can make it slightly difficult to find what you're looking for when you're in the mood for something specific.
I like the design of the app and the user friendly it has become they did some great improvements.
There is nothing that I have encountered as of yet that makes me dislike this app.
Open Table was a useful program that helped me to make reservations at my favorite restaurants. It was easy to make the reservations and I liked the alerts when the table was ready.
A few miscommunication errors at times between restaurants and open table.
I love using OpenTable because the reviews allow me to find great restaurants in my area and I love how it automatically updates my calendar when I make a reservation.
The ease and organization of reservations is impeccable and there are so many brilliant features like adding notes to clients and their bookings so you can easily remember birthdays/anniversaries etc.
OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday.
I have enjoyed the recent upgrades, it makes the website more user friendly and less complicated. I particularly enjoy the feature that allows me to make a reservation depending on my party size.
I've had a great experience and the customer support is very helpful when i needed it.
It is easy and quick to make restaurant reservations. I like that I can earn rewards for dining out.
It has been a good experience working with them. We also use Resy and feel it has better value for money than open table.
I love that it is integrated with Google and therefore very easy to use. I use it to make reservations regularly.
The cancellation is also super easy to do. It integrates with google calendar, which I use religiously.
I like being able to filter restaurants around the area by type of food, cost, distance, etc.
This is the best website/app when making reservations. It is seamless and super easy to see what your options are when looking at places to go.
Difficult at first to locate the specefic restaurant I was looking for. Unable to change reservation from site, can only cancel.
The app is user friendly and intuitive, it keeps track of your reservations and is much more secure and hassle free than calling the restaurant and hoping they pick up the phone.
My only problem with OpenTable is the cuisine categories aren't always accurate which can make it slightly difficult to find what you're looking for when you're in the mood for something specific.
I like the design of the app and the user friendly it has become they did some great improvements.
There is nothing that I have encountered as of yet that makes me dislike this app.
Open Table was a useful program that helped me to make reservations at my favorite restaurants. It was easy to make the reservations and I liked the alerts when the table was ready.
A few miscommunication errors at times between restaurants and open table.
I love using OpenTable because the reviews allow me to find great restaurants in my area and I love how it automatically updates my calendar when I make a reservation.
The ease and organization of reservations is impeccable and there are so many brilliant features like adding notes to clients and their bookings so you can easily remember birthdays/anniversaries etc.
OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday.
I have enjoyed the recent upgrades, it makes the website more user friendly and less complicated. I particularly enjoy the feature that allows me to make a reservation depending on my party size.
I've had a great experience and the customer support is very helpful when i needed it.
It is easy and quick to make restaurant reservations. I like that I can earn rewards for dining out.
It has been a good experience working with them. We also use Resy and feel it has better value for money than open table.
I love that it is integrated with Google and therefore very easy to use. I use it to make reservations regularly.
The cancellation is also super easy to do. It integrates with google calendar, which I use religiously.
I like being able to filter restaurants around the area by type of food, cost, distance, etc.
Mindbody logo

Mindbody

4.0
2.7K

Health & Wellness Business Management Software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.6
    Ease of use
    3.9
    Features
    4.0
    Customer support
    3.8
Pros and Cons from Mindbody users   
avatar
+15
Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.
Overall there is no other comparable software that suits our needs like Mindbody does. Thank goodness for their excellent customer support.
Did not allow for multi business integration. Terribly pushy sales reps. I felt bullied into buying it.
It was awesome in the beginning. I started with them 10 years ago when they were inexpensive, responsive, simple and nimble by improving every month.
I have never been so frustrated and disappointed with a product before.
Finding any type of fitness class is super easy with this app. They also run deals so trying something new, whether it be Barre, Yoga, or Boxing, is made super easy with this product.
The app can be buggy at times (sign-in issues, booking errors, long loading times) which has lead to frustrated calls from customers of my clients.
I love how customize-able Mindbody is. We were really able to tailor it to fully fit our needs and adjust a ton of settings to make it perfect for our use.
I hate to say it, it's just a bad system. Waiting for the next software that caters to studios and makes things user friendly.
I love the ease of use of Mindbody - it was the first of its kind for booking workout classes and now I don't know how I could live without it.
No features are missing for us. We find a lot of customers do not have the app.
It also has some good app options and a nice integrated marketing suite.
Mindbody glitches frequently, is costly for individual practitioners, and doesn’t process very quickly.
Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.
Overall there is no other comparable software that suits our needs like Mindbody does. Thank goodness for their excellent customer support.
Did not allow for multi business integration. Terribly pushy sales reps. I felt bullied into buying it.
It was awesome in the beginning. I started with them 10 years ago when they were inexpensive, responsive, simple and nimble by improving every month.
I have never been so frustrated and disappointed with a product before.
Finding any type of fitness class is super easy with this app. They also run deals so trying something new, whether it be Barre, Yoga, or Boxing, is made super easy with this product.
The app can be buggy at times (sign-in issues, booking errors, long loading times) which has lead to frustrated calls from customers of my clients.
I love how customize-able Mindbody is. We were really able to tailor it to fully fit our needs and adjust a ton of settings to make it perfect for our use.
I hate to say it, it's just a bad system. Waiting for the next software that caters to studios and makes things user friendly.
I love the ease of use of Mindbody - it was the first of its kind for booking workout classes and now I don't know how I could live without it.
No features are missing for us. We find a lot of customers do not have the app.
It also has some good app options and a nice integrated marketing suite.
Mindbody glitches frequently, is costly for individual practitioners, and doesn’t process very quickly.
Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.
Overall there is no other comparable software that suits our needs like Mindbody does. Thank goodness for their excellent customer support.
Did not allow for multi business integration. Terribly pushy sales reps. I felt bullied into buying it.
It was awesome in the beginning. I started with them 10 years ago when they were inexpensive, responsive, simple and nimble by improving every month.
I have never been so frustrated and disappointed with a product before.
Finding any type of fitness class is super easy with this app. They also run deals so trying something new, whether it be Barre, Yoga, or Boxing, is made super easy with this product.
The app can be buggy at times (sign-in issues, booking errors, long loading times) which has lead to frustrated calls from customers of my clients.
I love how customize-able Mindbody is. We were really able to tailor it to fully fit our needs and adjust a ton of settings to make it perfect for our use.
I hate to say it, it's just a bad system. Waiting for the next software that caters to studios and makes things user friendly.
I love the ease of use of Mindbody - it was the first of its kind for booking workout classes and now I don't know how I could live without it.
No features are missing for us. We find a lot of customers do not have the app.
It also has some good app options and a nice integrated marketing suite.
Mindbody glitches frequently, is costly for individual practitioners, and doesn’t process very quickly.
WellnessLiving logo
4.3
465

Business management for the health & fitness industry

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.2
    Features
    4.2
    Customer support
    4.3
Pros and Cons from WellnessLiving users   
+15
This person was ALWAYS attentive and happy to help us with whatever we needed. We explained the entire situation and since then, they have been a great help at resolving any issues we encountered.
Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating.
The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients.
However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down.
Totally positive great support staff which is important to me because time is valuable and when I need it I need it now.
So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time.
I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support.
There are no substantive resources to train new staff with WL- this is entirely on the business to do rather than WL. No worthwhile integrations.
The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE.
That is a good feeling and I work thru the system daily now w/ great confidence.
For clarity sake, their customer support team is full of really nice people who want to help.
WellnessLIving has great competitive pricing which is saving me over $350 monthly; I was able to do away with two other applications.
Being a small, independent owner/operator with limited resources, Wellness Living has been a huge help. My clients have commented how easy it is to use and they appreciate the reminders.
The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.
Always a phone call away and patient with real solutions. My staff found the platform intuitive and easy to maneuver to get things done quickly.3 Finally, our customers LOVE the new interface.
Cost, ease of use for both clients and staff, IT staff are friendly knowledgeable.
All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. The integration with zoom has been a life saver during lockdown.
Integration with Google and our website, online store features, attractive UI.
This person was ALWAYS attentive and happy to help us with whatever we needed. We explained the entire situation and since then, they have been a great help at resolving any issues we encountered.
Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating.
The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients.
However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down.
Totally positive great support staff which is important to me because time is valuable and when I need it I need it now.
So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time.
I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support.
There are no substantive resources to train new staff with WL- this is entirely on the business to do rather than WL. No worthwhile integrations.
The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE.
That is a good feeling and I work thru the system daily now w/ great confidence.
For clarity sake, their customer support team is full of really nice people who want to help.
WellnessLIving has great competitive pricing which is saving me over $350 monthly; I was able to do away with two other applications.
Being a small, independent owner/operator with limited resources, Wellness Living has been a huge help. My clients have commented how easy it is to use and they appreciate the reminders.
The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.
Always a phone call away and patient with real solutions. My staff found the platform intuitive and easy to maneuver to get things done quickly.3 Finally, our customers LOVE the new interface.
Cost, ease of use for both clients and staff, IT staff are friendly knowledgeable.
All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. The integration with zoom has been a life saver during lockdown.
Integration with Google and our website, online store features, attractive UI.
This person was ALWAYS attentive and happy to help us with whatever we needed. We explained the entire situation and since then, they have been a great help at resolving any issues we encountered.
Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating.
The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients.
However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down.
Totally positive great support staff which is important to me because time is valuable and when I need it I need it now.
So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time.
I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support.
There are no substantive resources to train new staff with WL- this is entirely on the business to do rather than WL. No worthwhile integrations.
The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE.
That is a good feeling and I work thru the system daily now w/ great confidence.
For clarity sake, their customer support team is full of really nice people who want to help.
WellnessLIving has great competitive pricing which is saving me over $350 monthly; I was able to do away with two other applications.
Being a small, independent owner/operator with limited resources, Wellness Living has been a huge help. My clients have commented how easy it is to use and they appreciate the reminders.
The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.
Always a phone call away and patient with real solutions. My staff found the platform intuitive and easy to maneuver to get things done quickly.3 Finally, our customers LOVE the new interface.
Cost, ease of use for both clients and staff, IT staff are friendly knowledgeable.
All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. The integration with zoom has been a life saver during lockdown.
Integration with Google and our website, online store fe